Suzuki Motorcycle — complaint regarding routing service at authorised service centre
GGAWTHAM IYER on Aug 19, 2018
I have purchase suzuki gixxer in year 2015 from crown suzuki in vadodara.
I wish to convey that from the past one year crown suzuki's service quality is not to the mark. This may be your first official written complaint regarding this showroom, but i wish to inform that i have seen several customers complaining about service to local showroom incharge.
Following were the major issue i personally faced at this particular showroom
1) no timely response : showroom opening time was 9 am but not a single person reported before 9.20 am which i consider as major drawback.
2) root cause problems left undetected : i personally had gone to service centre as my bike was not able to maintain ignition under idle conditions, i was only able to ride bike under certain throttle level.in this case instead of solving the actual problem they increased idle setting of this bike which was not a opt solution for this problem.
After receiving serviced bike, under idle conditions the bike clocked 3000 rpm and did not go below it. I could still mange to reach home that day but such settings may prove dangerous for regular riders.
3) washing facility not available : during several of visits for service washing facility was not working. You may know that this certain motorcycle cannot be lubricated with oil as this needs to be lubricated with chain spray, but without washing facility this is method of lubrication is useless. So it means till next service i will have to drive without lubrication which spoiled my chain-set sooner than it is expected to work.
I bought this bike considering the good product standards of suzuki. But, with such kind of service quality i am losing faith in suzuki service quality and will have to prefer any private service provider instead of preferring crown suzuki. Also, i may have to reconsider for any future purchases from suzuki. I know that such kind of complaints won't make any difference and it won't make any difference to suzuki whether i would or wouldn't be associated to suzuki in future. But, i least expect some change hence i am writing this mail.
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