Swiggy Complaints & Reviews

I ordered my lunch from swiggy and it took a longer time that the mentioned eta to be delivered. Then when i checked the order, i was given an entirely wrong order. That too after waiting for so long. When i complained about this on their chat, they just say they'll process a refund or i'll have to wait another 34mins for my correct order to arrive!! How is this fair? And the representatives on chat are just hopeless. They are not even genuinely sorry. The worst customer service ever! And it is becoming worse by the day!
All orders are getting delivered super late. Delivery executives are assigned after a whole 30min.

I have made payment of rs.115 on 30.03.2019 order was failed but payment was deducted till date no refund has been made.

Payment gateway atom technologies has confirmed that the payment was successful but order was failed but no refund has been initiated

I am repeatedly taking the matter continuously but no refund has been initiated from the swiggy.

This about swiggy manipal, karnataka. Off late, all orders are delivered really really late. All of them exceed the eta at least by 20minutes. If we begin a help chat, it takes forever for the customer representative to respond. The customer has to wait for the order plus wait for so long to even get a response. Chats are closed without proper responses and resolution.
The service is just going downhill by the day. No action is taken in spite of raising the issue multiple times. From my account as well as my friends accounts.

Sir
I order rs 404 paneer butter masala your delivery person did not deliver my order due to few long distance
I urged him to give my order but delivery person was not agree. Then i called costumer care to refund my money till now my money not refund
Sir further i am requesting u to refund my money my registered mo no is [protected] up kanpur pin 208011

Date: 21.04.2019
Time: 10:00 pm - 11:00 pm

I ordered a dish from swiggy app and a delivery executive (Amrit singh - [protected]) was executed to deliver the food at my place - i was sure that i placed the order at correct address but instead asking the address the delivery boy refuse to come at my place. I was not feeling so well so not able to deliver the food and that's the reason i gave him multiple calls to deliver at my place but he was so pathetic and not even ready to deliver after so many calls. I requested him to come but he didn't. I slept empty stomach last night just because of that scene. It was too late that's why i was chasing him again and again. He was not ready to listen i gave him multiple calls. Please help me to get the justice regarding this because i suffered alot mentally because of that guy. Please ask him to apologize and tell hiom to do the job with sincerity.

Order id [protected]

Customer executive say sorry but didn't respond well how can u say to customer to adjust even ur mistake

I ordered chicken frybit full but i got dum biryani half.

Who give us our money we lost money due to u

See my chat mobile no [protected]

U must respond to these type of problems
Not by apologies
I am suffering due to low portion even i ordered full

My location and address are correct and easy to find, but most Swiggy guys call on my phone unnecessarily even after finding the house. When asked why he called, each person gives some lame excuse that comes to his mind. Recently a guy gave me a tough time by calling me 4 times when I was not in a position to answer as I was driving in thick traffic. People at home we're ready at the door to receive the order, but the guy kept calling instead of delivering. Amazon, Flipkart, BigBasket & other guys never call and deliver at the doorstep without any fuss. Swiggy guys suck. They call for no reason. Very bad habit. I'm a Swiggy Super customer making at least one order per day, so they should stop bothering me by calling on the phone unnecessarily.

I had received very cold food and my order was delayed and i received in 1 hr . Earlier to that while it was showing late i had called customer care and had told them to make sure food should not be cold and they had promised that i will get warm food for sure, but when the food arrived it was totally cold and not even warm
After that i waited on swiggy chat to contact any executive more than 13 14 hrs an executive was assigned and i told them to send any executive to take away the food as it was kept in the same way it was delivered .
continuously i was asking their executive to give me a call and they had promised that I will receive a call from them within 24 hrs but even after that i didnt got any call. I contacted them again on chat and what they were only able to do was to give me refund. Which i accepted but i didnt recveive any callback from them

Order number [protected].. I ordered crispy chilly baby corn... The food i received was uncooked and raw... It was completely unedible... It was ordered for guests... The entire food was unedible and had to thrown away.. I was humiliated in front of my guests because of swiggy.. I demand compensation for this mental torture and humiliation... I took up with swiggy customer care and they said that this will not be repeated in the future and that they can't do anything about it now.. Is this how swiggy defrauds it's customers? My delivering uncooked and unedible food and then later saying that they can't do anything about it and it's beyond their control? In such cases, consumers need to think twice before trusting swiggy.

First time i have booked the order but first time itself i got bad impression on swiggy. My order no is [protected].

I have provided address correctly but these swiggy illiterate delivery boy not understand (Might by drunken)

If possiable check the status where went wrong.

In future we will never order from swiggy.

Note : have illiterate staff then only you will grow.

Swiggy order no. #[protected] for rs. 211.
Ordered 3 spicy shawarma from madurai muniyandi vilas, trichy.
The chicken inside is totally raw. When crunched it was smelling and not cooked at all. How can they pack and send this to a customer. This is highly irritating since i have ordered it for my guests. Need refund for the same. Do reply as soon as possible.

I ordered food from swiggy on 12th april, 2019. I recieved completely different food and was not even properly cooked also. I started chatting with swiggy regarding the issue and they said they'll refund my money within 5-7 working days. Usually these type of companies refund money within 24 hours but i waited. I chatted with swiggy 2-3 times but everytime, they just apologize and close the conversation. I have attached all the screenshots of the conversation and also attached picture of food.
I want my money back from swiggy as they are not responding.

Order id #[protected]

I ordered food last night. Delivery executive took 200 rupees instead of 375 and told me that order has been cancelled from my side and its on discount. Then he asked me to cancel the order. I did not do so because he was such a corrupt man. I denied him and got to know that he was earning money like this day n night. Then swiggy executives asked me about the situation and i told them the whole truth. Then they charged the whole amount on the executive as fine. Then he called me again and asked me to deposit the remaining amount in his paytm account and tried threatning me. I denied it again as i wanted him to suffer for what he did. Then he lost his temper and used such a foul language which i cannot even tell here. I told him that i will complain it to swiggy but he was not at all afraid and said its their day and night job to do such things and he challenged me to do anything i like. I was humiliated and i want seiggy to kick him out of this job and make him suffer for what he did. Asap

Hi,

Wrt to the above subject, i would like to bring to your notice that i still haven't received my refund for the order placed on 5th april, wherein there was a missing item, yet was charged for that. Order was placed with nagarjuna chimney for 4 mutton biriyani, but got only 3, yet was charged for 4. So, please look into this and have my amount refunded at the earliest. Besides, i was also assured that my amount would be refunded within 3-4 days, but until now, i haven't. Moreover, when i go to help option and get into a chat conversation, the only reply i get is sorry we cannot help!!! Pathetic to say the least, and this you do to your loyal and regular customer!!!

Regards,
Suresh. S. R

I have order order at april 10th and my payment rs.120 also done. My apologize i was cancel my order immediately but as per swiggy policy 60 rupees for cancelling charges its taken at that time.

I am asking my refund amount balance rs.60 rupees and swiggy customer care told 5 working it's refund but 10 days gone still not refund.

Not responding and irreconcilable answers its giving

Swiggy is accepting the order and payments from the customer and without delivery of food items marking them as delivered. Even not giving refund of the payment done by the customer.

Reference order no is [protected].

They didn’t deliver the food and marked the order as delivered. Customer executive tried calling the delivery boy but he was not reachable.

My brother running a small restaurant in delhi ncr and registered with swiggy. Now swigggy is deducting amount to be paid from swiggy to the restaurant for the online orders and no proper clarification is provided by swiggy even sending many reminders and over call also. Seems swiggy is trying get benefited due the little monopoly swiggy has in the market.

Swiggy should adopt fair practice in financial transaction as many small restaurants are associated with them and this kind of activity hampers a lot.

I registered a complaint on 31st march about order no #[protected] about ordering food from a renowned restaurant but getting a low quality food with bad taste and no receipt. The situation was already very bad but to make it worse, swiggy executives called me the next day and assured me to sort it out within 24 hrs and till yet there's no response. I guess swiggy needs a new clock! Earlier i was just unsatisfied with your services but now am angry with your irresponsibly, ignorance and inability to satisfy the needs of your costumers. Ghatiya kaam krna band kr do or else there are many other food dilevery apps we could use. Again shame on you swiggy!

Food was not quality and stale and not able to eat, even after sending the photo to swiggy customer care and swiggy customer care informing we sorry for d problem n will not repeat in future. What about my refund, they are saying we will give feedback and give it rating to restaurant n we will take care in future. But the money i spent is not for giving rating to the restaurant.

Customer care executive are arrogant and saying nothing can be done. I even inform take the restaurant executive n confirm the fault but they are not listening

Dear sir/ma'am,

On 07.04.2019, i have ordered two dishes bearing the order no. #[protected] from a restaurant which goes by the name hao chi (P 365, parnashree pally, behala, kolkata) and have paid the invoiced amount (Rs. 201) by my debit card.

Upon receiving the delivery of the order i have found out that out of two dishes ordered, only one has been delivered and immediately i have contacted the customer care and they have initiated a refund and i have received a refund initiation message from swiggy with the reference number 5546434933606564303020.

It has been 12 days since i have received the refund initiation message promising me that the refunded amount shall reflect on my bank account with the next 5-7 days but still i have not received the refunded amount.

The customer care guys have not been any helpful at all regarding my issue and suggested me a email id "[protected]@swiggy.in" but even after mailing at this email id, i have not received any kind of responses.

Please. Look into the issue and kindly resolve the same at the earliest.