Swiggy Complaints & Reviews

Dear swiggy team
Writing to complain of refund not done. My account was debited thrice for a single order details below:

Order number [protected] done on 7th march amount taken rs. 1097
Order number [protected] done on 7th march amount taken rs. 1097
Order number [protected] done on 7th march amount taken rs. 1097

The transactions were done at jodhpur, rajasthan.
Look forward to your reply.


Kind regards
Dr. Sunayana rathore

Absolutely disgraceful and urde behaviour of your employees, neha and sourav. I was making a compalint coz my food delivery too more than an hour and i had to leave after i take my lunch. Your executive neha, cut short the chat herself while i was still trying to talk. What do you think? Customers are dogs?.? No respect??? Then other executive came just apologies and that's it nothing else. It really seems like swiggy doesn't care about it's customer. And it's not my first experience. Very disgusted and disrespected behaviour. I am switching to uber eats. And it wasn't even a reason that there would be traffic coz the cafe was hardly 10 min away and no traffic. Kindly check the screenshot i am sending.

I place a order yesterday in the night but my order not confirm and money deducted by my accounts. If the restaurant not able to prepare my food then how they deducted my money. Restaurant show food menu when i place order that time not showing any problem then i pay. After all money transfer then they show that restaurant not place your order due bla bla. I need my money back.

I ordered 2 cokre from the restaurant and tgey delivered me two thumps up which i don't drink from my childhood
Is this is the away to treat to treat your customers
I don't want to register any complaint or feedback
I only strictly want my refund back in my source account
Kindly help me
I humbly request you to please initiate the process of the refund regarding the order
Please
Thank you

I ordered on 29th march. Swiggy provided an eta then after sometime the eta was increased and after sometime they said they cannot deliver and i wasted my 30-40 mins and then i could not order anything and i could not order any food as other restaurants were closed. I asked them to escalate this as it was promised & without my consent it was closed

Hi,
I have ordered food from restaurant "i am hungry" and received old and bad quality of food when tried to report the issue with cs they just closed the chat window without giving any proper resolution.
Order no[protected]
Please audit all the chats and conversation and refund my money

Regards
Tushar tiwari

Order 292 placed for domino's pizza at 8:15 pm, 7th april, is till not delivered. It's 2 hours now since the order is placed. This is the 3rd consecutive time we are facing the same issue where the order is not delivered on time. We have to make multiple calls each time and following up with the people at dominos is also very difficult. The message we received upon placing the order mentioned pizza will arrive in 30 mins. It's well beyond 30 minutes, almost 2 hours. We checked with both swiggy and dominos for our address and it is correct but the delivery person was in aspirin gardens whereas our address is in kellys secretariat colony.

Please arrange for a refund for this order - rs.620 to my account -

K. Shankar
Ph: [protected]

I made an order through swiggy app, on 4 april 2019, at 9:45 pm. Order was 1 motton seekh kebab, from spice of india, order number, #[protected]. (Please find attachment for the same)

The above stated restaurant ie. Spice of india, was under assurance of 30min or free.
(Please find attachment for the same)

But i received my order at 10:35pm. (Please find attachment for the same)
Due to delay i received cold food and was not in a condition to be eaten.

As soon as i received the order i informed the customer executive and he assured that my money will be refunded.
But my money has not been refunded yet.
It was my 3rd order through swiggy and i had a very bad experience.
There is no one to help me out on this issue.
Please look in to the matter and refund my money as soon as possible.

I couldn't believe that doing something simple like ordering food will be an ordeal for me. I ordered meals somewhere around 8.30 pm from nandana btm layout bannerghatta via online payment. It was almost n hour and all i could see is that the delivery boy has picked the order and is on his way. The delivery guy never picked my call. Called the restaurant guys spoke to rafia an escalation specialist who tried calling the delivery guy but even she got the same response n she offered me 300 discount on my next order and she will request the next delivery guy to give me that discount n she will initiate refund on my previous order as i asked her to cancel it cause it was almost 2 hours that there was no trace of the delivery guy. It was almost 2 hours. I tried ordering from the same restaurant but it stopped accepting orders. I ordered pizza from dominos and i did cod this time. After 15 minutes the same lady rafia called stating that i have to cancel the order as dominos have their own delivery boys n they would not be able to speak to them regarding the 300rs discount. I was fuming and asked that how would a customer know which all restaurants do not use swiggy delivery but have their own. She apologized but her apology is not helping me against the mental and financial harrassment i m going thru. I order first via online and the delivery guy is enjoying my food then i order again and expect a discount of 300 n i didn't even get cause of the incompetency of the swiggy team. I m really surprised with the kind of hiring u guys have. I m no longer a customer of swiggy n deleting the app from my phone.

I ordered domino's pizza from swiggy

My order number is [protected]

After some time i got call from domino's they told me that we don't have electricity so we are unable to deliver your order they told either you have to wait until electricity can't come or we can cancel your order i told them to cancel my order i will place my new order from some where else they said ok after few min when my order didn't show cancel to me then i called to swiggy care they told me electricity is come now then deliver your order in few minutes i said ok and waiting for my order after 45 minutes still it show no executice assigned to my order i again called to domino's they told me electricity still not available so we are unable to deliver your order i told them but swiggy care told me that electricity is come and they will deliver your order so it means swiggy care is fraud

But domino's assured me that they cancelled my order and in few working days i will get my money back

After some time i again open swiggy to place my new order in same day it's shows my domino's order is delivered i m totally shocked what is happening in swiggy it seems they are doing fraud with their customer and this is not right and i didn't received this order

And i called to swiggy care they told we are unable to help you you can call domino's regarding your order if have to solve my problem then my should i use swiggy to place my order

Bad service
Bad customer care
I hate swiggy
And i suggest not to use swiggy

Failed transaction with swiggy on 6th feb 2019 for rs 818. When contacted support team they said refund in5-7 days. I didn't receive refund in 1 month also. They asked me to contact bank.. They also checked and kept raising complaints and finally said refund not initiated by swiggy.. It's more than 2 months today.. Now both bank and swiggy are denying refund. This is the state of consumer.
Order no. [protected]

I had ordered a tandoori sandwich from cafe coffee day and the chicken wasn't good. It had spoilt chicken in it. I tried to chat with the customer service people they didn't resolve my issue. The sandwich had 3 chicken slices (Spoilt) and lettuce with sauce. No onions, or any other veggies. The food isn't edible and they didn't refund or reecen replace my order. I need swiggy to either give me a fresh order or full refund

Items which we ordered were not delivered. Instead items which are of lesser cost have been delivered. We paid more than what was delivered. Order no #[protected] we ordered aloo jeera fried which cost rs. 110 but received jeera fried rice which cost rs. 80. Please see to this matter. This complaint is from guwahati, assam and we ordered from hemlata dhaba.

Order no. [protected] delivery executive raj kumar nangru his phn no. [protected] restaurant wah ji wah dwarka mor. I have ordered kadai paneer, dal makhani, veg biryani, 2 plain nan, 6 butter nan. Delivery executive delivered the package in it veg biryani and kadai paneer was missing. When i enquired from the delivery executive he told me that order packed by the restaurant and i have delivered the same.
Kindly take the severe action.

I have ordered through swiggy... I have not recieved my total items as one of the was missing. I called delivery boy, he went to restaurant... Restaurant people said they forgot to give but can't deliver now... Swiggy delivery boy also refused to deliver the order... Swiggy # help line number is always busy or not reachable.
Very bad experience
Swiggy is not good at all...

Hi,
Dated[protected], time-22:00
Order no : [protected]
Order delivered on :[protected], 20:23
I am srikanth.
I have ordered chicken curry, butternaan, chicken drumsticks from nakshatra restaurant, tirumalagiri. A very bad smell came from chicken curry, butternaan is very bad. All the money has been wasted and we felt a huge disappointment.
I request a refund of money for chicken curry and butternaan.

My order was delayed by restaurant partner the hotel name was hmr coimbatore it's been long time i have ordered my food at 9:00 p. M. It's been 10:00 p. M. Till now my order never prepared the delivery boy was good but that restaurant partner what's so bad i have paid 236 rupees for my order this is first time i have got issue so please this is a last and final i have waiting more than one hour for my order so please change your restaurant partner or else your swiggy rating will be low

I ordered two burgers on swiggy app from pahwa restaurant and fast food for rs. 64 and paid the payment online but after sometime i received a message that ur order has been delivered by the delivery executive rohit khanna but i didn't received my order. He didn't called me. He delivered the order at wrong address. After telling the delivery executive all this and chatting with him my complaint was not resolved. Now either i want my money back or my burgers back. Pls resolve my complaint as soon as possible.

Last night i placed an order on swiggy of french fries from mcdonald's. It said that order will get delivered in 23 mins, how ever it took an hour for the delivery agent to come. By then the french fries got cold and very soggy. I couldn't eat cold oily food like that because it causes acidity. So i chatted with swiggy and asked then to refund my money for the fries and all they kept doing was giving me automated replies regarding not being able to refund the money. I don't think i should pay for something that i did not consume. And they said that it's not swiggy's fault. If the delivery agent is getting it late then it is swiggy's fault. I have given lakhs of business to swiggy, check my order history and you'd know and i regret giving so much business to you all. If this issue isn't resolved then i'll leave swiggy on a very bad note and i'll give my business to your competitors and my chat was being handled but some stupid agent called suraj kumar sharma. Get this resolved asap.

Hi, i had ordered 2 chicken biryani and 1 butter chicken through swiggy from golden orchid restaurant in bhubaneswar on 29/03/19 at around 10 pm. The order was delivered on time. But while eating found that the food was stale and had to be thrown away. The food was ordered for my in laws so it was a question of my prestige. Raised a complaint through customer care but didn't get any refund neither the issue was resolved. Since that day have never ordered from swiggy.