Swiggy Complaints & Reviews

Hi there!
Myself arghya k. Majumder from kolkata. Please be informed that on 08/05/2019, i had ordered 2 packets of chicken biriyani from sagar biriyani centre via swiggy having the order number [protected], both the biriyanis were stale & smell. It could well be understood it was not fresh.

I then called up the swiggy customer care at [protected] for registering a complaint & subsequent resolution to the same but my line wasn't getting connected. Post this i tried contacting them via chat support in where they tried resolving the problem by giving me a discount coupon of rs. 50 instead of refunding me the entire amount of rs. 152 for the entire order. They kept saying "this is all that we can do". This is a serious case of negligence & harassment by them. Both my money & food is gone.

Requesting you to look into the matter & help me get back my rs. 152 in totality. Ne. Cessary screenshots have been attached for your reference.

Thanks in advance.
Arghya k. Majumder
+91- [protected]
Arghya. [protected]@outlook.com

I have placed a order on 28/4/2019 around 8.30 pm money of rs. 615 was deducted from my account after i received a message saying payment failed and it will be credited to my account in 5 to 7 working day, till date there are no updates of my refund. My order number [protected] for which payment was made by internet banking and the amount was deducted from my account. I placed a new order again for the same and paid rs. 615 through patym again.

My refund has not been generated yet their are two refunds that need to be generated the order numbers are [protected] (refund of rs229) and order number [protected] (refund of 497) that means total I should get 726 in my account I want my money back asap the Customer Care is acting carelessly they have no idea about anything they are just saying we have initiated the refund from our side. Plz give me my money back.

Please note that your recruiter mr. Sachin ganesh (Mobile. [protected]) spread wrong information about delivery partner job. So we joined as per his message. After joining we are getting the minimum 20. But he spreading the message like this.

*greetings from swiggy*
india's largest food delivery app

Job : food delivery
Location : calicut or[ kunnamagalm. Nit. Mukkam. Thamarassery. Koduvalli. Perugalam. Peruvayal.]
Working time :
Full time : 11 am to 10pm
8am to 7 pm
Part time : 11am to 4pm
6pm to 11 pm.

*salary package:*
Salary paid weekly.

*full time*
Basic payment of 380rs..
For each delivery - 45 to 100rs. (4rs per kilometre)
(Average earnings - ₹800 to ₹1000 rs per day,
₹20000 to ₹25000 per month)

*part time*

Basic payment of 180rs..
For each delivery - 45rs to 100rs. (4rs per kilometre)
(Average earnings - ₹500 to ₹700 per day,
₹15000 to ₹20000 per month)

*documents needed*
1. License copy
2. Aadhar card copy
3. Bike rc book/ insurance copy (Any one)
4. Pan card copy (If you have)
5. Bank passbook copy.

*security deposit :*
₹550 payable on joining for
1. Thermal bag for delivery
2. Tshirt

*contact us*
[protected]/[protected]
*sachin ganesh t*..

താല്പര്യം ഉള്ളവർ [protected].. നമ്പറിൽ പേര്, സ്ഥലം, മൊബൈൽ നമ്പർ എന്നിവ wats app ചെയ്യുക..

*please share with your friends and in your groups.
Thank you.

He's spreading minimum 45-100
Means minimum 45

So you have to cancel all his alappuzha (Kerala) refferals with immediate effect.

My swiggy order number #[protected] was cancelled by the restaurant bt u was charged rs 200.0 as cancellation fee. What type of policy is this. If i had cancelled it then i understand u cn cut whatever amount you want bt someone else may be restaurant or delivery boy has cancelled it n why i hv to pay for this. I want complete refund of 432 rs. This is so cheap.

I ordered some foods to lazeez, kolkata through swiggy and the order no. Was [protected], dt.07.05.2019 for rs.223.00 and payment was made through my debit card. It was later noticed that rs.223.00 was doubly debited from my account by transaction no. Medr/swiggy/137877 and 199842 respectively.
Now, i would request you to kindly give credit of rs.223.00 to my bank account at your early convenience.
Yours truly,
Dipak acharya, [protected]

I have placed 2 orders on swiggy late at night. I got a call back to back from swiggy that the restaurants are closing and the orders cant be delivered, the charges will be refunded. Till now i dont see the refund and on top of it the order has been marked as delivered.
1. Order # [protected] vfor 220\- rs
2. Order # [protected] for 216\- rs

Both the orders have not been delivered and has also been charged.
Please help me get my refund.

Cash on delivery is not valid for my account yes it's not trustworthy anymore
They unliberally blocked me from using cash on delivery
This is my gift for more and more orders and trust
They did it because i placed an order by mistake and cancelled it in few seconds
I regret this is what they do for customers
They have to be responsible for user friendly things of app and for few seconds i can't anymore use cash on delivery

I have made an order today from thalaserry restaurant whitefield bangalore through swiggy app. The order was picked up by a delivery executive named manju ([protected]). I was waiting for a long time for delivery but this guy is not coming. Finally i called him and he said he is reaching nearby. This happened couple of times and i am not seeing any movement of him in swiggy map. Then he said me to come and wait on main road and i did the same. There i waited for half an hour and this guy didn't delivered the order and not picking the call. I called swiggy customer care and cancelled the order but i seriously want this guy to be fired from job. Please do the needful.

March 30 i have placed order from hotel sangeeth grand with order number #[protected] in swiggy using netbanking. The order has been canceled from their end with out proper intimation and i still did not get the refund of ₹.754
Even after asking again and again in the span of one month.
I what my refund to me initiated as soon as possible. Hoping some positive reply with this

Ordered lunch today and one of the items missed while delivery. When reported online they refused refund. The support executive stated that swiggy does not refund for missing item sighting reason that they are helpless as they have to abide by system's process. They can only deliver the item once again which is useless to me. Also, they refused refund. Swiggy seems to be uncarring and interest in resolving the issue.

Order-[protected],
Delivery boy not carrying helmet or licence.
Was not allowed to enter cme-pune.
Always makes excuses to do door delivery.
Very bad behaviour, responsibility of swiggy to get the order delivered to room.
Room delivery is supposed to be delivered till door.
Poor services.
Really bad experience.
Will switch to zomato for betterment.

This is regarding two transaction
1. Apr 19th, net banking showed failed transaction so again paid by cash
2. Apr 25th, net banking showed failed transaction so again paid by debit card
Later got a message from
Bank that the net banking transaction was successful. So both the times swiggy has been credited with payment twice for the same order. Have sent multiple mails and chat with support team. Shared bank ref number for both transactions but till now they havent refunded the amount. Request to check the below two transactions and refund the same.
1. Ref no:amt 325/- on apr 19th is
Cluvjwkcq3hzen
2. Ref no: amt 635/- on apr 25th
Cludepa73zxona

I just had ordered 2 full pizza from pizza shopee but i got only 1 pizza but 1 paid for 2 pizza, when i opened this delivery, the delivery boy had gone, i called but no response was there, purhaps it was company no. That what can i do, it was company's default to deliver incomplete order. I want to get my money refund as soon as possible. I ordered food ist time from swiggy... And i m very disappointed. Plz do needful.

Dear sir/Ma'am,

I ordered Cheese sandwich and samosas in order number [protected], but at the delivery I received mayonise with cabbage and vegetable sandwich, and also the samosas were of bad quality without peeling it's potatoes properly due to which had some small dust particles in it. After replacement of the only sandwich but again received same mayonise with cabbage sandwich only. Raised issue with the swiggy service mam he was disrespectful to me, he told me it won't affect your health or body if you eat those bad quality samosa and started explaining me that many people in India eats it so, you should also eat. Then swiggy not refunded me any amount or any reorder and tortured me. Also flagging my right to quality food, very dissatisfied!
Please raise the concern!
Want compensation and money back refund for such unfair attitude with customer.

Regards
Aman Asawa
Contact number [protected]

I have order a tea from the tea town with a proper address mentioned on that still the delivery executive was not able to reach me and person from the customer care asked me to cancel the order. They are charging me cancellation fee even after they wanted me to cancel the order i want my whole money i. E rs. 53 back and not 27 rs. They should pay me for the delay and inconvience insted they are chrging me and this incident happened on 6th may 2019.

I have placed food order no:[protected] for rs 889/ on 27/04/2019 which was failed but the amount was deducted from my account. (Ref no:igagaceam3). Though it has passed 9 days, the amount was not yet credited to my account. Please take necessary efforts to refund the amount.in this regard, i have made a representation on 05/05/2019 to atom technologies but no stone is unturned. Please do the needful.

This is in regards to order id [protected]
I ordered a cheesecake which was delivered late and when delivered the cheesecake smelled bad, it was clearly days old and i was charged 222 rs for that. When i demanded refund i was told that i will get 100 rs as refund which is ridiculous for sending food thats a health hazard. I repeatedly asked to be connected with a quality manager for this unacceptable service but i didnt get any satisfactory response

I just had ordered five dosa but i did not get sambhar & chatni with it, now how is it possible to take this in dinner, when i opened this delivery, the delivery boy had gone, i called but no response was there, purhaps it was company no. That what can i do, it was company's default to deliver incomplete order. I want to get my money refund as soon as possible..

I placed an order, at 7:56 pm and it was 8:33 pm, but i didn't receive my said order. So i called the delivery boy to know where my order was, and he abused me for nothing and when i arrived at my doorstep and i asked him to call his superiors he tried to run away on his bike with my order. I don't think this kind of behaviour is tolerable. Please look into this matter, for me it was very very serious one and it hurts the image of "swiggy" along with my self respect.