Swiggy Complaints & Reviews

On saturday 6 april 2019,
When i placed order that time i not shown order50 offer code.
Before i used only 2 code so my 3 offer code left.
But not shown in my ac so i used other code.

Therafter i contact to your customer representative so he tell me u used other code so your left code is dismissed.

But when i order 3rd time that time not shown in my account my order50 offer code so i used.

So i request to you restore my ordrer50 3 code otherwise i goes to the consumer court.

Thanks,

It is quite surprising that despite having been confirmed by both swiggy and domino's customer care that my order dated 09.04.19 on domino's pizza will be cancelled as per request due to long delay in delivery (Over one and half hour), i find that swiggy app is showing order delivered.

I had again contacted both customer care services on 10.04.19 reporting about the incident and was informed that a senior person from domino's pizza will be contacting me very soon, no one called up even till today 11.09.19. I also find that the payment amount of rs 625/- made through cc is debited from my account today.

Can someone please apprise me about the happening and status?

Name:anu verma
Order no : 137
Phone no : [protected]
Have ordered from swiggy on dated 14of march 2019 amounted rs.774 which i cancelled immediately as i realized that the address given was wrong. So the following order payment was done by card.
Yet till date refund for the same is not received, i have been following up with dominos as well as swiggy but there is no conclusion.
Dominos is saying that the payment is done from there side to to swiggy on the very second day i. E. 15th of march 2019 and swiggy is saying that they are not responsible, dominos will remind there money.
I have paid to swiggy, so please get my refund, otherwise i am going to consumer court.
Hope you understand my concern.

I orded rajma rice and a cold coffee from hunger's kitchen from swiggy application and i found like 4-5 dead cockroaches in my food and i dont know how many of them i had already swallowed. Haven't opened cold coffee as i might find some more insects in that, asked for a complete refund, they refused.

Date : 11/04/2019
Order # : [protected]

I ordered the food from hotel ranwara it was tomato soup n moodles the food was very bad in taste specially the tomato soup it was very sweety in taste n very different smwll and i just hate it swiggy provides very bad service also the customer service is not good not happy with swiggy at all worst zomato is better than you... I will make sure no one in my contact order food from swiggy n also complaint about swiggy as much as possible we do not pay this much nmoney for such kind of food..

Hi there,

It has been more than a month that I am seeking for the refund of my failed transaction in swiggy which got already deducted from my account but when a cistomer care executive is pinged, he/she asks for the order id and says that the amount will get credited to your account in 5-7 business days. Finally, last customer care executive said that the transaction got failed and they did not recieve any amount whereas it clearly shows that the amount is debited. Initially they mentioned that the amount got debited and will be refunded, now they say it is not in their account. It is such a rediculous service and even they close the chat not even listening to what customer is saying. Till today the amount is not credited to my account, I promise of not using swiggy ever in future and guys trust me.. purchase from swiggy at your risk bcz once the amount is deducted and the order is failed, forget to get your money back.

Today i ordered 4 items, but only 2 got delivered, after complaint 1 item got delivered and for another 1 swiggy issued coupon worth Rs 50, but the actual item cost 192, when i asked for the remaining cost they just closed the chat as they cannot issue or refund. This is a big fraud, how they can issue 50 rs coupon for 192 rs worth item. How can i approach this legally to get refund

Maire account se payment deducted ho gya thn order ka kuch confirmation nahi kuch nahi aur mai jb bol rahi hu refund ka they are saying hum kuch nahi kr sakte 3rd party ka hoga kuch.
So many times trying to reach u but no one properly assist.. Said not able to do anything.. Swiggy is not secure?? Is there any 3rd party??? U don't care about ur customers?? Also i will suggest my friends do not use swiggy..

I have ordered domino's pizza at 10:45 pm and till now i haven't received it... But the swiggy app says its has been delivered at 12:15 am... I have raised complaint at domino's also. But if ordered not delivered then why it has marked order delivered?? Also i was chatting to ur help desk and suddenly the executive has closed the chat box in middle

My no. Is [protected]
On march i have raised a complaint on amount deducted from my account for a failed transactions. I have got a reply that money will credited within 5 to 7 working days. But i didn't receive the amount. Your team have given me a standard reply to check with the bank. I have checked with the bank and money is not received at my account and for them to investigate further they need the transaction reference number of the refund and the date on which refund is initiated. Yesterday i had sent a mail to your team but didn't receive any response. Appreciate your early response with the requested details.

Wanted to raise a complaint against your management its very poor as there was 3 times payment happened while ordering and one time order got placed so two payments were deducted from our account but neither order was placed nor you guys refunded the payment after reaching you so many times this payment happened at 6.03.2019 and its above month you have not initiated the refund in our account...

Hi team, me and my friend came from office late. So we ordered food from swiggy. Once i ordered the food i got several calls from the different fake nos.. Attached is the screenshot of phone no. From which i received called. I am afraid they know my address nd my phone no. As well. Moreover they also threatened us like why we are in room. I am totally disappointed from the services of swiggy app.. I m really unhappy and will not use this app again and will. Not advise any of my friend to use this app

I had ordered food on 04.04.19 and i got message from my bank that money was debited but swiggy showed that transaction was not done i had placed order worth 248 for which rs 75 was withdrawn from my amazon pay wallet and rs 173 directly from my bank acount i got refund of rs 75 but and i got message from swiggy that rs 173 will be refunded soon but i didn't get yet..

I ordered veg munchurian from pissta house, lingampally nalaganda on april 8, 5.57 pm. Ordered from phone number [protected]. Email id [protected]@gmail.com. But i got chicken munchurian instead. I ate halfway, being a pure vegetarian and later realised that it is non veg. Got it confirmed by a friend. Had to throw everything away. I want the entire amount back, along with penalty.
I'm really frustrated and angry.

Dear swiggy team
Writing to complain of refund not done. My account was debited thrice for a single order details below:

Order number [protected] done on 7th march amount taken rs. 1097
Order number [protected] done on 7th march amount taken rs. 1097
Order number [protected] done on 7th march amount taken rs. 1097

The transactions were done at jodhpur, rajasthan.
Look forward to your reply.


Kind regards
Dr. Sunayana rathore

Absolutely disgraceful and urde behaviour of your employees, neha and sourav. I was making a compalint coz my food delivery too more than an hour and i had to leave after i take my lunch. Your executive neha, cut short the chat herself while i was still trying to talk. What do you think? Customers are dogs?.? No respect??? Then other executive came just apologies and that's it nothing else. It really seems like swiggy doesn't care about it's customer. And it's not my first experience. Very disgusted and disrespected behaviour. I am switching to uber eats. And it wasn't even a reason that there would be traffic coz the cafe was hardly 10 min away and no traffic. Kindly check the screenshot i am sending.

I place a order yesterday in the night but my order not confirm and money deducted by my accounts. If the restaurant not able to prepare my food then how they deducted my money. Restaurant show food menu when i place order that time not showing any problem then i pay. After all money transfer then they show that restaurant not place your order due bla bla. I need my money back.

I ordered 2 cokre from the restaurant and tgey delivered me two thumps up which i don't drink from my childhood
Is this is the away to treat to treat your customers
I don't want to register any complaint or feedback
I only strictly want my refund back in my source account
Kindly help me
I humbly request you to please initiate the process of the refund regarding the order
Please
Thank you

I ordered on 29th march. Swiggy provided an eta then after sometime the eta was increased and after sometime they said they cannot deliver and i wasted my 30-40 mins and then i could not order anything and i could not order any food as other restaurants were closed. I asked them to escalate this as it was promised & without my consent it was closed

Hi,
I have ordered food from restaurant "i am hungry" and received old and bad quality of food when tried to report the issue with cs they just closed the chat window without giving any proper resolution.
Order no[protected]
Please audit all the chats and conversation and refund my money

Regards
Tushar tiwari