Swiggy Complaints & Reviews

I ordered the food from the restaurant, "The Sukh Sagar"(sakchi, Jamshedpur) on 7th of April.I had given my home address for the delivery purpose.
Then I got a call from swiggy team that my address was given wrong and it was showing sakchi.This has happened twice with me.The team accepted that it was their's system fault and by mistake the address which was selected was inappropriate.
Then they told me my residential address and rectified it.I did not even mentioned my address at that time.
Then they said "if your house will be within 5 km then only they would deliver the food."
Afterwards I was told to be in hold and further informed that, the distance was about 6 km, so they're​ cancelling my order.and further I was charged with the cancellation fee of Rs 87.
Several times I contacted the support team for resolving the issue, but they were least interested and didn't even listened to my problem and closed the chat.
I just placed my order in that very restaurant which was showing in the app that will deliver to my location.I am attaching an image file which would make you clear the fact that the restaurant which is Available for delivery to my location, I have ordered from that very restaurant and moreover you'll be able to see that from my side the address given was correct.
Kindly see to the issue and resolve it, otherwise I will be no longer be able to use it because of such a bad service provided by you all.
Thank you.

Today 13 th april saturday i ordered one ham burger, one cgicken burger from my nearest resturant named baking sea kolkata. Id no. [protected]. Delivery executive was raju das, i added my address as patuli t block-227, opposite lakewood estate.. So he did not contact me fir my location.. But when i aclled him he started a ryde behavior with slang. His phone no is[protected]. Please take an action against him. Because he may be rude like today..in future.. Thank you🙂

I had ordered cake at cake zone
Of indirangar on 7/april/19 with deduction of amount 550/- on food orderd of order number #[protected].

And had also received the text regarding the return of payment but it's been several days beyond the days given..
Still haven't received the money back.. So repay it as soon as possible.

Intiate the refund soon.

Dear team

I placed one order of noodle burger and spring rolls
But when the deleivery arrives it was only simple veg burger with a pathatic taste and it seems like it was not baked fresh moerover i used my microwave to make it hot...
The order was placed from mukesh sweets shop jamaplur colony, ludhiana

I request you to please take actions regarding this.

Waiting for your take on this

Regards
Frustrated customer

I am zain, i placed an order #[protected] on swiggy hyderabad from the sarvi bakery to my home totaling 9 items. A roll and a butter bun was missing in my order package. When i raised my grievance complaint online on swiggy the online official namely cb_vusirika harika was unresponsive and unable to understand my complaint. I asked for the refund of my money or delivery of the same missing items in my order. I also asked the official to take down my complaint and acknowledge my complaint but the official says they are unable to take complaints. Then further i asked the official to transfer my online swiggy chat portal to higher official then again i was replied by the official that they were unable to transfer to higher official as i was on online chat portal. By this i can only understand that swiggy is cheating on i customers. Refund my money swiggy. Swiggy is a cheat scam company

Dear team,

This is with the reference to the missing item we ordered from burger king on 10 april 19. We placed an order of veg chilly burger combo however, we did not receive french fries and cold drink and immediatelywe escalated it. When we asked for refund ur chat advisor offered us 75 rs. Coupon and we accepted it however when we applied that coupon and tried to plce an order it got stuck and had to restrt the app and when tried to apply the same coupon agiain it was not valid

Please check as we need refund for the missing item

Regards
Kimaya pai

CSE named Saurabh behaved unprofessionally .I was chatting with him regarding delayed delivery firstly he responded after 15 min and secondly winded up the chat in between without giving any proper reply and solution .
Thirdly the food I ordered is too less in quantity and ingredients are also different in comparison to what was mentioned while I was placing the order . Like this Swiggy is loosing it's goodwill and also the trust of customers.

Hi team,

This is to let you know about my last two orders where i selected kabab mehal, gaurava nagar twice and placed order, thats showing un my order id also but actually the food was picked up from kabab mehal, jp nagar (Near rv dental college) and being delivered. This is just very wrong and last time i got burnt shwarma from the same outlet.

While placing my order i had applied an coupon code (Swiggy6) which was applied successfully.
The amount was reduced from 322 to rs. 247

However after selecting the payment method, and confirming the order, the amount shown at the end page went up to 322 again.

I talked to a customer agent immediately but he refused to help me, so i cancelled the order soon but still #swiggy charged me rs. 161 for the cancellation.

It was not a mistake from my end, then why would i bear the cancellation charge???

Kindly help.

I had placed an order on 10/04/19 bearing No.#[protected]. The delivery boy rang up and said that he is at the gate but he was at the wrong address ie he was at the office address but the delivery was to be done at the home address.
He spoke to me and said that there were duplicate addresses so he was confused and he would come and deliver at the correct address in 15 minutes.
We were waiting for the food till about 9.40 pm when I get a call stating that the address is incorrect so my order is being cancelled and money being refunded.
Kindly note - I had ordered the food for my 78 year old mother's Bday. I told the delivery boy about it. There was nothing in the house and when a last minute cancellation is done so late at night it is unfortunate that the customer has no choice left but to eat bread and butter. Shameful.

If the delivery boy had a confusion about the address, he should have clarified before going to the wrong address.

I checked the address, it read - 985, sector 17, Near modern school, 108, Sector 31, HSIDC.
My address is 985, Sector 17, Near modern school. So why did he choose to go to the latter address and not the first one. That means because of mere convenience he chose the 2nd address.
Since I was contactable and he did speak to me a couple of times and also did the customer service department for clarifications, I fail to understand the casual attitude inspite being part of such an important industry.

It is extremely upsetting to see this kind of attitude. Sometimes it is not only about refund. Swiggy is not doing a favour by refunding as that is the customers right to get back the money for which he has not been serviced. it is about ethics and the value proposition of the business that you are in.

I am extremely upset that on her Bday, my mother had to sleep eating bread and butter as a Bday dinner - thanks to swiggy

Order # [protected]

The order was placed on 12th april 2019 at 7:36 am. I had to wait for almost 20 mins and be informed that the restaurant was not yet opened. When i spoke to the swiggy customer center i was informed that they will provide a refund and i can replace the order after 8:00 am.

The swiggy hub did provide a refund coupon for me for the amount of the order and then showed the order as delivered. I again placed the order for the same on the order # [protected] at 8:11 am.

Since the order was placed it was not confirmed even it 11:00 am. I have received multiple calls from swiggy with different versions of their story and informing that the order will be delivered. After waiting for about an hour and a half i received a call requesting to know if we can cancel the order as it can not be processed. I have informed them about my issue but the customer service rep and supervisor were just indifferent to my concern speaking like robots just giving information about what they had to say and not listen to my concern.

I am a regular swiggy user. All of a sudden my swiggy account got deactivated without any reason. I filed a complaint regarding the same. But haven't got solved with this problem. A week back one of your executives contacted me to verify my details. After verification he told your account will be activated within 24 hours. It has been more than a week and the account remains the same. Unable to order something to eat.
Now using zomato...

My order no was #[protected], the amount was of rupees 441. I gave 500 n expected the return, but the delivery boy refused to give change, he insisted me to give the change, when i asked that what if i give 2000 rs note if i don’t have 500, he repelled that he will not give the order, the delivery boy details :
Name - ritik kumar
Phone no - +[protected]

Swiggy order no. [protected].
Items worth of nearly 200/- were missing. When contacted to costumer care the only thing they do is apologize you and do not give any satisfactory response. The items gone missing are worth of nearly half of the bill and even the delivery executive also had an argument that the location addressed wasn't correct, while in reality it was exact. I want a refund on it

In my last e-mail, i have narrated in detail of my very unpleasant ordeal with swingy. My request number is 5606744.

Since april 1, i am waiting for my refund.

The unprofessionalism of swiggy in addressing the customer's grievances is appalling and in the future, i do not want to associate with such an unethical service.

My refund amount is just a meager 200 rupees. But the point here is not about the money rather it is about service integrity and ethics in relationship to customers.

Im working on swiggy as a delivery partner in trivandrum(Thampanoor zone)
today i went to pattom office at the time of 10:30, there are no fleet managers, i just waited about one hr for my payments and also i got a morning message as every partner should come for the process of SWIGGY SMILE ...
no fleet managers attend the phone call
i just wasted my time on that worst office ...
if managers cant do their work...

On 8th march i ordered from dominos thru swiggy.
Order details:
Order to: dominos
Order date 8th march 2019, 22.12pm
Delivery time : 8th march 23.46pm
Dominos has refunded the order money rs. 587/- to swiggy. (As per ref code
Attached)

I received the order full 1.5 hrs late. Dominos have stated that they have refunded the money to swiggy since the order was thru swiggy. But swiggy refuses to pay now. Its one month and
I still have not received the refund from swiggy.

Hi. I am a doctor working at group of tb hoslitals near crescent bay at bhoiwada in mumbai. For the last 15-20 minutes i have tried to place order for my lunch from 3 different restaurants namely sirachuan bay, mandarin oak and 5spice. After i put the promo code and by the time i could make the payment the restaurants became unserviceable (Which were not so ealrier) or currently not accepting orders or closed for online delivery while you were making payments. I am confident this a scheming technique hatched by both swiggy and independent restaurants in order to not give benefit of offers to customers. I am not really hoping for an action but thought you should know

On saturday 6 april 2019,
When i placed order that time i not shown order50 offer code.
Before i used only 2 code so my 3 offer code left.
But not shown in my ac so i used other code.

Therafter i contact to your customer representative so he tell me u used other code so your left code is dismissed.

But when i order 3rd time that time not shown in my account my order50 offer code so i used.

So i request to you restore my ordrer50 3 code otherwise i goes to the consumer court.

Thanks,

It is quite surprising that despite having been confirmed by both swiggy and domino's customer care that my order dated 09.04.19 on domino's pizza will be cancelled as per request due to long delay in delivery (Over one and half hour), i find that swiggy app is showing order delivered.

I had again contacted both customer care services on 10.04.19 reporting about the incident and was informed that a senior person from domino's pizza will be contacting me very soon, no one called up even till today 11.09.19. I also find that the payment amount of rs 625/- made through cc is debited from my account today.

Can someone please apprise me about the happening and status?