Swiggy Complaints & Reviews

I placed an order and estimated time was 45 minutes. After 45 min i checked and there was no changes in time. It still showed that the food is getting prepared. When i tried reaching the support chat for help. There too i got no response. I called the restaurant and they said that there are no delivery boys available. At last i cancelled the order. Really disapointed.

Order number :
#[protected]
Name : pooja
Ordered from : lunch box
What happened :
I ordered kulcha and chole from lunch box for lunch. The food was cold and stale. There was no kulcha there was only bread.
The delivery person couldnt use the map to reach whereas my office is easily locatable. I had to leave a meeting and go all the way to the main road.

I know what swiggy will do now they will say we will inform the resturant. But trust me its of no use. The customers money is wasted every time. Imagine paying 123 inr for spoiled food

I have made an order, they have approved it and send me a message of order number, but after 1 hour, i didn't receive the order, so when i called them, they are telling that, the payment is not cleared, but without receiving the payment, how come they will send us the message stating that, the order is placed, that time it was around 11pm, they are telling that, if you want, you can order again, i already made a payment for my previous order, that also they didn't refund, when i tried to contact their head office through email, there was no contact details in their website, so if any cheating happens, there is no way to contact any higher officials in their organisation, i didn't get my food and also i didn't get my money back

Inform that delivery boy from swiggy, order no.[protected] on dated : 16.04.2019 at day time, misbehave and continue given bad words to housewife at vidyavihar indira nagar chs-mumbai-400086, he was very aggressive and do not listen to anyone and starting giving bad words in front of all people

Request to take action as we are giving cctv footage

Delivered non vegetarian instead of vegetarian food ordered.

1. Delivered a wrong product.
2. After almost 1 hour the food was delivered and was delivered wrong.
3. Customer care representatives were not even responding properly.
4. A diabetic patient was not given food on time because of the company.
5. Sheer negligence from company to deliver right food to right people.
6. Company doesn't cares if consumer dies or stays without eating food

Hi, This is BOOMILINGAM I had ordered 2 items on today but your delivery boy was given one time which was received by my wife that time i am on traveling and I had raised complaint for refund the amount in swiggy app after long conversations they said to refund 25 rupees instead of 180 0s that missed item

This not far the delivery boy cheated us

We are excepting proper response on this asap

Sir,
I ordered from swiggy on April 14th. Order#[protected], from the restaurant khopcha in bhubaneswar.
I have been a regular customer of online food ordering, but this guy which was my delivery man gave me a headache, I called him 10 times in a row to make him understand my location and he made me wait 2 hour for the food to reach, he seemed to be drunk at that time and was literally everything that we can say opposite of professional is, NOW THE MOST IMPORTANT THING, HE TODAY VIDEO CALLED MY GIRLFRIEND ON HER WHATSAPP, she saved his no. at that time because I called from her phone . I was literally in shock to see it. This kind of service I would never order from you.
Thank you.
His name is jagannath p kd as from true caller.
I'll post this on my Twitter if no action is taken

Respected sir madam I Rajkamal I made request to bring dinner by swiggi yesterday but it make me sad because it's dinner was sponsored by me to my friend. Plz take the action against this kind of food .. and I want refund my money which I wasted for testless chapati was totally carbonated and veg over salted ...plz make the restaurant out of the list... My mob no [protected]

Your Swiggy order no. #[protected] for Rs. 118 is expected to arrive in the next 37 mins. Track your order here: http://swig.gy/6I96UK

My i'd 451552 sudheer sutar suspended because of mg defolder he says ok. But my pending amount is not getting me sir 6700 rupees pending i not given the pancard because of that not giving pending amount but now i apply new pancard and finally get pancard but my i'd is suspended then how can i submit my pancard so plz help me i giving pancard to this some photos so plz kindly requesting you to release my amount 6700 is pending plz help my i'd is 451552 name sudheer sutar my pan number is lpzps0701p

It is regarding order [protected]. I paid through online card for the order. Due to unavailability of another dish, I was confirmed by Swiggy through SMS that I will get the refund of the amount of second dish.
It's going to be more than 2 weeks now, I haven't receive my refund. I contacted the customer service, and after chatting with three different executives, I am confirmed that Swiggy cannot help me. I even posted the screenshots as proof, but the customer service executives we're hopeless. One even mentioned refund to an account, which I don't even use!
I am attaching the screenshots here too.
Though not big amount is Rs. 260, but for me it is since I am struggling to live a life here and also it shows that Swiggy can cheat customers anyway, illegally or unethically.
Now, to whom it may concern, what should I be expecting as result?

This is regarding order number [protected].

I had order 2 items in this order on 15/04/2019. As per the live order tracking system in the swiggy app the food was to be delivered by peter gregory murray. At around 10 pm i was delivered with the food. While i opened the package, there was only 1 item found in the cover and hence i requested for a refund of the other item over the swiggy app. The total amount paid for the order was rs. 565 and i was given a refund of 200 for the missing item.

While i was opening the other item which was delivered, the delivery guy came back to my place asking me to return the package as it was incorrectly delivered to my flat but the status in the app was also showing "delivered".

Post this incident, i reached out to swiggy over chat and demanded for a complete refund on the order. But he refused to refund the entire amount as they had already initiated a refund of 200 for missing item.

I lost rs 365 over an order that was not delivered to me and the executive who communicated with me over swiggy also closed the conversation without providing a solution over the lost money. It is like i paid money for someone else to eat and finally i was left with no food for dinner.

I ordered a white sauce pasta and singapuri chowmeen from hashtag foods tilak nagar, jail road. The chowmeen was so good but the pasta was not up to the standard and what we ordered was not got accurately there is no sauce only mix with white mayonnaise without any taste. 2 vegitables are also not there brocoli and mushrooms. Please replace or refund my order

Sir i am a swiggy delivery executive and i have started work from 19th of march and it's been 4 weeks and i haven't got my payout yet i have made 6300 and i only got 528 sir i have been calling and calling my fleet manager and swiggy hub and other people but haven't got any reply or any help. Please do check abouty payout asap as am in need of it and without it i can't continue to work. My name is brent savio and my de of is 559369

My order #[protected] has not been delivered on time. Waiting for the order since an hour. As i called to check the delivery guy to know the status, he said very rudely that he cannot find the restaurant when i told him to call to the customer support he started shouting in a very poor manner and his exact words were that 'this is not my problem.'

I want to know what kind of people work for you who have no sense of talking. Don't just employ them, train them!!!
It goes on to help and support executive, where my issue was not solved and i have received ignorance by ag_anwesha. S

On 18th march 2019, i placed an order for rs.457/= through my mobile [protected] and paid from my icici bank. But food was not delivered and received a sms that order failed and refund initiated. Till today i have not received the refund.

I do not have the order id but if you browse the chat history with reference to my above mobile number, anybody can understand the situation.

I have already sent 2 mails to your...

Swiggy — bad services (Complaint)
Kritika gupta2603 on apr 14, 2019
*
I am referring to the above complaint posted on the consumer complaints website. The reason for the bad services is one person who leads the customer services team at bengaluru. He is designated as vice president (Customer care) and he quit myntra.com as a senior manager after leaving the company to be taken over by flipkart.com. This person a*u* c*r*l has his team which he carries along with him and the destruction squad comprise of n*s*a t*o*a* and r*m*k*i*h*a and others. Please be very specific while raising complaints as this man, the so called vice president of swiggy who keeps walking around in the lobby of swiggy office located at maruthi chambers is an expert at dodging issues. This person has to be cornered if the company has to grow. God knows why he moved out of myntra.com despite getting promoted at myntra.com. If he had shown honesty and integrity and stayed truthful to his job, the management would have moved him up the ladder, but this shrewd man moved out of myntra.com and is now creating unrest among customers for swiggy.

Order was done on 4th april. [protected].
Mobile [protected]

When i ordered it. It showed failed transaction.so i order from somewhere else.
After half an hour i got a call from delivery guy for the order and my money was also deducted. I didn't receive that order.

Have raised the issue within 24hrs.
And many times after that too. I have received different excuse every time.
I was told that i will get my money back.
Some say it wasn't captured by your system so i should contact my bank. When i ask for service number i dont get a response. Some say it should have been raised with 24hrs and when tell them that it was raised with given time period they again find another excuse and Suddenly close the ticket in between the chat.
I am a regular user of Swiggy and i didn't expect this kind of behavior from them. I want my money back because i didn't get the service that i was being charged for.

I ordered a pizza from La Pinoz jalandhar.The pizza is all messed up from inside.This pizza was not even sliced up into pieces.I did one mistake which was rating it before opening my order.My order Number was [protected].The price of order was Rs620.I want this complaint to be heard and action should be taken as soon as possible.This is all I want to say.
Thanks.
Regards.

I ordered biriyani and lime juice combo on[protected] on swiggy in kalamassery, kerala, India . And paid Rs.107 via paytm .
The food had bad smell. And the chicken and gravy were burnt. The rice was uncooked. Simply saying, never had to face food like this before. Can't even smell it.
I contacted swiggy customer care and asked them for another pack of food or refund. And they said they can't do that and exited from the chat. I tried for 2-3times they just say sorry and exits from the chat.
It was my lunch that I ordered and I starved contacting them upto 3:00.
I just lost my money and faced a very bad customer service for the first time in my life.
Please resolve this issue . I lost my money for nothing but food

@swiggy_in

I have ordered on 13th April and these people have cancelled my order after 1hour without informing me. They actually have wasted my time in between an hour.Today i have spoken with them they easily said that refund has been cancelled due to address issue. Its really a worst experience with Swiggy.
I would recommend to uninstall this app. as soon as possible.Such a worst app. with cheap delivery executive and customer care people.Such a bad user experience.

Swiggy should terminate such type of people.

I have two complaint about their delivery executive and Customer care team.

1. Their delivery executive do not have any idea about near by location.When he was near to restaurant.I called him to reconfirmed the address as my profile address was correct and Swiggy map was with incorrect loc. Delivery guy is saying, I have no idea about where i need to deliver the food what to deliver.I am not sure why Swiggy team hired such type of people as their delivery guy do not know where to deliver what to deliver and when to deliver.Looks like even they do not know what they are doing after joining swiggy.

Also I requested that guy to come down to nearby landmark so that we can pick the order.But without listening my words they are just disconnecting call using rude statements.Even they are not picking up the call multiple time.

Swiggy Delivery Guy No : [protected]

2. When I was chatting with customer care for this issue, they simply ended up my chat without reading my response.Such a worst experience so far with swiggy.
They are just ignoring the customer's request.

Customer care people : KT_Anirban Paik and Sanjoy

Thanks
Ameer