Swiggy Complaints & Reviews

The delivery executive named arnab das who used to deliver on behalf of swiggy in belghoria location delivered a wrong order. When i found that i called him he said restaurant is responsible for that. After that i called in restaurant, they said they have provided all the food items but due to the carelessness of that guy he might be misplaced other food items which he didn't conface. What should a customer do when this type of service delivered from your end. Please take this matter seriously. I am advising you not to recruit such careless guys they are hampering your brand name.

I ordered food from sathyam cinemas around 630-7, ad then after half an hour i noticed that a 2nd order has been placed automatically, and the first delivered order has not been recorded. I asked for help mentioning i already recived an order, but the customer executive did not understd. Now i paid twice and recived 2 orders. I don't want it.

Then i tried calling multiple helplines, nobody helped me.
This is such unprofessional behaviour. No record of the first guy and recipt or number

I would like to addrss a very important matter. One of my friend who is a girl ordered the food online on swiggy, then the delivery boy got his number and name. He gave that number to many of his friends, and they started calling to that girl and sending messages and all. I am trying to connect to customer care, there is no way to speak to them. Is this the way they are making the business. Close these apps completely. Then at least some women will live peacefully. The culprits no is [protected], he says one is friend named sagar gave her number.

Hi dear,
I am facing an issue from swiggy side late night 12'o close i ordered an aloo & cheese burger + fries + pepsi x 1 but order not received and delivery boy not pick the call and i waited to hours but the order did not come after that i placed a call in the customer care center and customer care executive was talking so rudely and i have call recording also i am very disappointed from swiggy customer care department and swiggy service.
After that i talk with your escalation department ms. Anjali she is a very good supervisor and she know very how to talk with the customer.

Order number :- #[protected]

Regards
Rahul tyagi

I placed an order from swiggy, first it took 5-7 minutes to search a delivery guy and then suddenly got a message from swiggy that your order has been cancelled from restaurant.

Order id: [protected]

I wasted my entire 15 mins (Approx) just to wait for my food.
When i ask to customer care, they were very sorry instead of compensate.
And when i said i rate you 0 out of 10 for feedback then "sidharth" (Agent), ok rate it. But we can't do anything for you.

They just wasted my time.

Not a time reliable service provider.
Not trustworthy

Beware of swiggy. Swiggy customer care is just pathetic. I had ordered vide order number [protected] on 15/04/2019 and paid by my debit card. However, since one of the items was not available, swiggy delivered me the rest and claimed the balance of inr 50/- will be refunded in my account within 5-7 days. Today it is 17 days running and there is no refund of the said amount. I have followed up with the customer innumerable number of times...

I ordered chicken biryani on swiggy, the partner restaurant on swiggy which took my order was biryani corner. When i served biryani to my guests they found dead flies in it. Is this the safety norms which swiggy follows.?? Look like this biryani was cooked pretty much earlier, and just heated before packing. Foul smell didn’t not let us have a bite even

I am a super member from past 20 days and my account is being handled to 3 different locations

i request them to kindly log out so that my account could remain secured.
to which they replied that they dont have such a option. does swiggy does hold accountability for the security towards their users or want to sell the data to another marketing companies?

I placed a order on 14th of april 2019 and the order got cancelled. The refund for this order is not yet credited even after 16 days. Contacted them and they give some reason or that they are working on it. This is not the first time swiggy is fooling when it comes to refund. I tried conyacting at least 20 exceutives. Now i just dont know what to do.

I ordered Crunchy berry icecream from creamstone with berries, chocolate, waffle and candy stick. instead, i got something else with just nuts in it and had small plastic pieces when I immediately contacted swiggy customer care with pictures and details they just said they will forward the feedback and denied me any sort of replacements or refunds.

This is a complaint from a customer who is using swiggy from a very a long time and referring and giving good feedbacks every time. But yesterday i have had my worst experience with swiggy. I know the weather was really bad but it took 2 hours to get the food. But the customer representatives were irresponsible and telling lies all the time. This was not acceptable and also one thing. Why suddenly one restaurant became unserviceable or mentioned that your delivery location is not serviceable.
Do something immediately. I am having difficulties booking foods till now. Solve these problems or you will loose customers.in bangalore you should have more delivery boys for urgent situations but this is not acceptable. Now i am not expecting from swiiggy any better services and actually from the last 6 months the delivery and responses have moved down and slowly i am moving towards other food services. Hope this will be my first and last complaint to swiggy.

On 28th april, 2019 at around 12:00 in the afternoon i placed an order from swiggy to the restaurant indana restaurant nearby my house in mansarovar.. The restaurant was showing opened in the list so i placed an order for 1 plate mutton lal maans and 1 plate chicken malai tikka-6 pcs.. At the same time i paid online for the same of rs. 498 from upi... But after sometime the delivery boy vinod chaudhary who has received the order called me back and said that the restaurant is closed and we are unable to complete your request.. And we have cancelled your order.. Your money will be credited back to your account through which you have made the payment, but till now i had not received any payment of my cancelled order yet.. My order number was [protected]. Swiggy have initiated a refund of rs. 498 to my bank account but i have not received my payment back yet.

I place an order with dominos at 00:50 am on 01/05/2019. I waited for over an hour got in touch with swiggy multiple times they kept giving me the number for dominos which was not working. Now at 02:40am the swiggy app gives me a notification saying order was delivered. Contacted customer care and the delivery representative informed the same and disconnected the chat. I have paid rs.503 and nothing was refunded. Please advise.

I waited for my food for 1 hour, after which the delivery executive told me that he can't find my location. I started explaining the directions to him and he said he can't come any further because he doesn't get paid for petrol. When i told him it's too late (11:30 pm) for me (A girl) to come out and collect the order, he started shouting. Then he threatened me that he will cancel my order if i don't come and pick up the order.

Does swiggy provide no training to their delivery executives on customer service and how to talk to them??

He cancelled my order at 11:40 pm which was to be my dinner. When i contacted the support they asked me to order again, all restaurants were shut at this point and i couldn't get dinner that night. The only other thing they offered is a 50/- coupon. I must say the customer service for swiggy is pretty bad.

I'm not only uninstalling the app and giving a bad review but also spreading the word on this incident.

Today on 30th april i've ordered a chicken biryani of total order of rs. 74/- from restaurant chawla chicken, gwalior (M. P.). First i got my order late and the things went more wrong after this. The chicken biryani i was received had egg pieces in that and also the leg piece was in expired condition means the leg piece was of clotted form. That was black clotted piece. All the food i poured in dustbin after that because was not appropriate to eat in any manner. That food can make me ill and harm my health.
I don't understand how can anyone do this to anybody. After reaching to swiggy's customer service representatives on chat, they denied to refund. I don't know i just want refund. That's all.
I'm attaching some pictures of that poor quality food.

Through Swiggy i have order food in Alankar Inn Hotel (Vijayawada) on April 11th morning at around 8 AM. Bill amount was Rs 331. Order has accepted by the restaurant and i was waiting for more than an hour for food. When i called the delivery Boy to know the status of my order i came to know that the Restaurant is closed due to ELECTIONS. Delivery boy told me that amount will be refunded in 5 to 7 Business Days. I was doing close follow up and till now i have not received my amount. Swiggy customer care employees reply as well NOT Satisfactory.

Order#[protected]
Delivery Boy Number : [protected]

It was a night order and deliver guy was stopped by guard at the main gate by security, since bikes are not allowed after 11 pm in the society. he just had to walk 150 mts to reach from gate to building
The delivry guy fought with security and fought with me as well when i asked him to come to deliver.
Instead he marked the order delivered and took the order with himself. this amounts to theft.

date: 30th april 2019 around 1AM
order number #[protected]

strict action should be taken against the delivery guy.

I have placed an order in ocenea restaurant on April 30th in swiggy app and i have to edit the address but i am not able to change the delivery location on my own and i have to chat with customer care and i they said they order is prepared and they will charge 118 rs for cancellation and they will also not deliver in new address..very rude behaviour from customer care representative and worst application design and within 10 mins the order...

Dear team,
I have ordered food on today (29-apr-2019) at 1.23 pm, but order yet not received till 5:00 pm, after calling multi times customer care team not even given proper information, swiggy assigned almost 6 delivery boys to but no one responding for my order, even i have communicated to customer care through chat, executive telling they will deliver with in 20 min in every transaction. Customer care they said it will take action. But no action is taken and i still hungry. This is not good service and i need to go for consumer court.

Hi,

This is the complaint about one of the delivery boy who misbehaved with me in hsr layout.
He stopped me while i was walking on footpath and shown me his phone, asking one of the address where he had to deliver food. While i was looking into his phone, he looked at me with wrong intentions and pressed my chest badly.
I was going to hit him, but he ran. I knew his bike was on opposite direction, i ran to his bike and took a snapshot of his bike number. He got scared and came back towards his bike and tried to snatch my phone. I shouted loudly and didn't leave my phone. Within few seconds, many people came to help me, and some of them ran after him but couldn't catch.

I have already filed a complaint, and i need help from swiggy to find this person who is serving swiggy.

I am attaching a snapshot of his bike no. Kindly find him and take immediate action against this guy.

Thank you!