Swiggy Complaints & Reviews

Hi, i ordered breakfast at 8.10 am today and received a call from swiggy that a part order was unavailable and they told me to select other options from the list. Which i did and order was executed. However, there was a decrease in amount and the agent informed that the difference will be refunded. Firstly, the order items were missing and there was a plastic rope piece in the item. I raised a request with the chat team and they informed that they cannot refund and can give me a replacement. The order was delivered to me at 9 am and after chatting with them for 45 minutes. They say they will replace the item. Meaning that i need to wait for another 45 minutes to wait for the order then eat my breakfast. Not sure if they have any time sense or not. When i asked to talk to a manager, they bluntly say that they are the last point of contact and there is no manager which is again a biggest lie on swiggy. You are running a customer service without any manager for the agents. I am not worried about the refund from swiggy but atleast feel sorry for the unhygenic food that you are delivering.

The delivery person talks in a very rude way when asked him to deliver the package at home.. He asks to get down since the lift is not working and he won’t take the stairs.. Saying things like ‘mirchi kyu lag rahi hai’.. Even after specifying that there’s just one person at home and there’s no keys.. Expecting a quick call from you guys.. Number - [protected]
Delivery guy name - ajay kumar modanwala

Sir i have ordered two meals through swiggy on 9.1.2019 vide order no #[protected] posno 89050623 txn no[protected] and payment of rs 129/- has been paid through sbi debit card. Whereas meals not delivered due to restaurant was closed and same was informed by swiggy and it was also told that amount will be refunded shortly. Where as till ate i haven't got my money back. Kindly look into the issue and action may be taken to return the money as the earliest. My contact no is [protected]
Thanking u

The delivery executive of swiggy is very arrogant and bad behaviour. Why do a delivery executive have to grab customers cell phone. Unecessary arrogance were he unable to find the customers location which is taken by default by your swiggy app.
Are the swiggy services do not bother the delivery services were compared to others like zomato. Swiggy is worst with the delivery executive behaviour.

I have ordered many from zomato but never faced such disgusting situation.

Fedup and uninstalled the app.

I hope this will not repeat for the customers who order through swiggy

Order number: [protected]

As much as swiggy makes its food delivery commendable in dedication and time to the consumer, it is equally threatening to encounter swiggy personnel on the road. The careless driving, without helmets and with earphones plugged in to talk to their customers makes driving risky for everyone else on the road. Most of the time, the swiggy delivery personnel can be seen zooming past all vehicles, impatiently honking at signals (When the light is still red), driving on the wrong side of the road, maneuvering through one ways and parked carelessly on the roads to pick up and drop deliveries. This is unacceptable to us as fellow users of the road, and careless on the part of swiggy to not check on the etiquette of their delivery personnel.

I am unable to put a specific date to these incidences as they are a daily occurrence, and i was also unable to find a complaints section on the swiggy app or website. I request that swiggy take some action on ensuring that their delivery boys drive safe, wear helmets on not engage in bad road practices in the future. This could either be done through their policy amendments or by bringing specific rules and penalties for their personnel.

I ordered for 4 items including chapati, roti, butter chicken, biryani, when i recieved the order butter chicken was missing i called on swiggy helpline number firstly they were trying to settle down by just apologising it, is this some sort of strategy they are being implementing to snatch money of the customers and than they wasted my time and energy and just given me the coupon of rs 200 what i would do if that at 12:30 at night when i won’t get anything. Such an absurd behaviour was practically not excepted by our side. Some serious action should be taken against them.

I have placed an order on 11th jan in domino's thru swiggy app.. I made payment thru my debit card.. Once payment was successful.. I haven't recieved order confirmation.. I can't reach swiggy support centre too.. Order value is 515.. I called domino's directly and asked whether my order has been placed.. They said no.. Still for more than 3 days it shows awaiting order confirmation and now it shows order delivered.. Even now i can't reach swiggy support team... Now it shows my number is used for 6 months.. I don't know what is thi.. I want my money back..

I have ordered for beef chukka but the item i received was egg masala. The order was mismatched and i need immediate actions to be taken. Yesterday i ordered through swiggy but my order was delayed for more than 90 mins. I seek tough actions against swiggy. This is for the fourth time i have been disappointed with swiggy. No actions against any restaurant.

I had ordered cake from Bakers Hut and Havmor Icecreams through Swiggy.
It has been my worst experience of online food delivery so far. After ordering and payment, I was told they cannot deliver the food at mentioned address as it is very far. They refused refund of my order and forced me to cancel it at my end. After lot of arguments and numerous phone calls they agreed to cancel it from their end and refund me the amount after deducting cancellation charges of 75.
In the end, I did not receive my order, went through mental harassment and also lost 75 Rs without any fault of mine.
They did not even try to compensate inconvenience caused to me in any way.

Dear sir,
I have ordered some foods through online through swiggy apss on 25th dec 18 @ 9.00pm.
My order no. Was [protected] & i was waiting for the delivery. After 40 min i got a call from the delivery boy & has was saying that he got an accident and foods are flopped on the road.
He was asking to replace the order through swiggy apps & mean time i got a call from the customer care guy & he replaced the order to me, it was [protected] @ 9.47pm.
I was waiting the delivery & called the delivery boy, he went to wrong address & unable to deliver the same on my registered address.
After several phone call he was unable to make the delivery to me & i have asked the customer care for cancel the order.
My order got cancelled @ 11.03pm.
I have lodged a complaint on 26th dec 18 on their customer care executive mr. K kalparanjan assured that i will get the refund rs. 448 within 24 hrs.
Unfortunately i have not received the refund amount as per agreed time & i again connected with customer care on 28th dec 18.
One of the customer care executive mr. K sudipta was saying that they cannot initiated the refund to my account.
After several time he was saying that they cannot provide the refund saying the apologies from their end.

I am requesting you to kindly take the necessary action against them & get my refund amount rs. 448 from their end.

Also give instruction to them do not give any wrong communication to customers.

In a recent incident which happened on 13-01-19, i just come know that swiggy is not willing to work in dehradun anymore because after reporting of this incident to police and mayor, i am sure swiggy will have to wind from here.
Now let me tell you about the incident. My brother ordered something which swiggy accepted and was not able to deliver and forced us to cancel the order but my brother insisted that swiggy must have first confirmed the order then they should have accepted his order. Not only this, i will also quote a number which ibam also sending to police department because there were 2-3 people, one from swiggy and i think others were of chahat restaurant staff. They asked my brother for another mob. No. And after that they misbehaved and abused him and also threatened him and asked him to meet somewhere. I also talked to them, you can check the recording of around 10:00 to 11: 30. They were drunk and abuse us.
So what message will this incident convey to the public of dehradun you can easily imagine. Either you take actiom against those people or you be prepared for lose of your business share form dehradun because i am not going to stop until i got proprer action against those drunkards.
That guy from whose no.. They abused is given below:
[protected].
Pls check recording of this no. Because they bringing disrepute to your company

Thanks you

Dear team

Today i was order to veg thalli, but chapati or partha no one provide in thali this to bad experience from your side, never suggest any body for the order

I am submitted all amount those are you charged but you gave me return nit satisfactory

I was justis if not able to you, so will to the consumer forum for justis
My order no is, -[protected]
My contact no [protected]

We ordered food from subway, bangalore through swiggy. Fortunately i got the bill from subway. There bill is rs.362/- with delivery and bag charges. Where has swiggy has charged me rs.400/-. When contacted customer care they connected to me, restaurant. Restaurant said everything is fine. Swiggy is not agreeing. Rs. 38/- is charged for no reason. This is complete tax leak from swiggy. Careful while ordering. Always you end up paying more than actual menu.

I ordered for multiple people in office and clearly placed an order for 4 veg items and one non veg as only one of the people was open to eat non veg.. What was delivered was all 5 was non veg.. 2 people ate half of it but when they realised it was chicken.. The food was not going down and they felt offended too.. After which i tried placing a complaint.. My complaint was being shut down thrice.. I asked them what action are they taking and swiggy told me they can replace the order.. Is replacing or a refund any justification for harming someone’s faith and belief?!!

I made a order online at 10 pm at night now suddenly they cancelled my order as the executive who was to deliver the food his bike is not working.
Now i ask isn't it swigy responsibility to deliver the food as the payment was made online. Why should i suffer??
No food also and the payment is going to come after 5-6 days... Why should i suffer??

Hi,
I placed three orders worth: 227, 227, and 120 rs on nov 4, 2018. The order was placed on swiggy and payment was done via zeta app. However, the amount was debited from my account and order wasn't placed. Thus, i contacted the zeta customer support for refund. However, they mentioned that the transaction has been already settled and they need a confirmation from swiggy or refund arn for processing reversal for this transaction.
Following are the details for the three order placed on nov4, 2018

Rs. 227 - id:[protected]
Rs. 227- id:[protected]
Rs. 120- id:[protected]

Attached is the mail from zeta, as well screenshots of the payments made via zeta app.

After connecting with zeta, i raised the issue with swiggy for giving a confirmation for failed order and initiating the refund from there end. I raised the issue on 29 november 2018 (Attached is the screenshot of the same). However, swiggy has not acted on the issue till now.

Registered mobile no on swiggy by which the order was placed on swiggy: [protected].
Registered mobile on zeta is [protected] via which payment was made.

Regards,
Vimmi
Phone: [protected]
Email: [protected]@gmail.com

Hello sir,
My self vinay chouhan, soory for talk about your staff, actually i have a complaint your indore office staff and aasistant manage anis pyasi and manager operations ishan vyas and office staff aakash, he took the wrong advantage of his post. He gave ujjian's job to his family and friends. Actually i scearch about that, anis sir recurred his friend and ishan sir also recurred his brother. Is unfaire for every new capable person.
Sorry sir but it is very serious matter for your company and i hardly request you please action and this seriours matter.
Thakyou

Today (09/01/2019) i ordered mutton biriyani from lebanon, kelambakkam through swiggy application. But the delivered mutton biriyani was not fresh, and it was old food. From the food itself we came to know that it was not hot but it was cool and the food was damaged.
Also the food was not used by any family members because of damaged mutton pieces and rices. Please do something for us. Please kindly take action and we need the refund amount.

The swiggy executive named dilip kumar who is appointed in station area in kota, rajasthan is saying that the location which he has got in app is 1.7 km and the area where i have ordered using gps location is from 3 km away. He is saying that "swiggy will give me covenience for only 1.7 km and then as far i will go the petrol will be from my pocket."he is saying to mark the correct address but i have already marked the correct address. This is not my fault. I want apologization from the executive or take action immideately.

On 9/1/19 placed an order with McDonald's tambaram through swiggy. Order was assigned to a man called kannan. After getting directions to my residence he called me up after half an hour and said the directions we're not correct and forced me to cancel the order. I refused to. Cancel and he started abusing me verbally and called me derogatory names. I cut the call. Action needs to be taken against third rate people like this. I have been regularly ordering thru swiggy but now I am scared to.