Swiggy Complaints & Reviews

Hi app has option called as current location but never works proper, so manty times it is taking wrong location by this company is making cash out of it from customers by charging cancelation charges.

They want to make cash out of there software issues from customers. For refund they are taking more than 3 to 4 working days, if there is any issues in refund process they are not ready to access.

I placed an order in swiggy #[protected] at 11pm (27/12/2018). The app suddenly showed status : delivered but food has not actually delivered.

When i tried to call delivery executive, his phone is not reachable. I contacted swiggy help centre and even they cant reach his mobile.

The food was for my daughter (3 yrs old) as she did not eat any thing that night.

I felt swiggy is very irresponsible in hiring their delivery executives who mark the food as delivered and turn off their phones. The reply from customer care that even they are not getting a response is not fair.

I was out in very chill windy night to get some food instantly as another order would definitely take 1hr more.

This kind of maintenance and behaviour is unacceptable in food services

I would like to compain swiggy advertisement in tv wherein they are showing indian mothers as lazy to cook food for their family.in fact as per our custom mother has never denied cooking food for her family, please stop such advertisement which is creating bad image of ladies, indian women, and mothers. Hope concerned authorities will take action.
Swiggy advertisement also provoke children to eat swiggy food so as not to bother mothers with cooking, this is not correct, the whole essence of mothers love and care by cooking herself is demoralized by such advertisement.

Order #[protected] - 27/12/2018

The delivery man, after collecting the items ordered, was at the same location for about 10-15 minutes as per the tracker map.

When asked over phone, he replied that he will be reaching in 2 minutes. However, he was still 2 kms away from my place and the eta was changing from 7-9 minutes

After 10 minutes, the location had not changed a bit.

Calling again for the second time, he replies it will take another 5 minutes as he is stuck in traffic jam.

Within 5 minutes of this call, i receive a message that the order has been cancelled. The order was on cod. Cancellation charge of rs 75/- has been raised chargeable on next order.

The swiggy chat support people say that as the delivery boy reached my location and did not find me, the order got cancelled. They are refusing to reverse the cancellation charges.

Can this cheating by swiggy delivery team be checked and stopped?

To add to the fun, a separate order from another neighboring hotel around the same time, got delivered without any problem.

Vasu

Yesterday I ordered a chicken biriyani from swiggy and while I was about to eat I found that it was a rotten meat and moreover it seems like a dog meat. Really scared on it. What if my son would ate??
I can't even able to call the swiggy and complain about it . They don't have even a proper contact number. So I chatted with swiggy and they are very careless and they didn't bother about it at all . They said I'll get a email regarding escalation team but I didn't get any mail like that and they didn't even refund my money...

I want a solution in this case and call me at [protected]

My order was cancelled without my notice reason from delivery boy unable to reach my mobile. And a cancellation fee of 75 was charged. I have not received any call from delivery boy and received a message from swiggy informing delivery boy unable to reach my number immediately i called delivery boy confirmed he will deliver the food immediately after the call received a message order canceled and 75 is charged. Firstly without my confirmation order should not be canceled if i can receive a messga from swiggy i believe they can inform the same wia message than cancelling my order.

We had ordered from our gurgaon address and by default your noida address was entered which was unseen. So its not our fault. Also note this noida address is comming in all systems i have particularly checked in 4-5 computers in your website.
I have been chanrged 75rs cancellation charge.
I want my food to be delivered at my correct address which was also mentioned there.
Please arrange so that i dont have to pay the additional 75rs cancellation charge because of swiggy's website problem.

Team sitting at Chandigarh is just non cooperative and pathetic. You people change CRM very early without even informing brand. Menu update take ages. Ms. Suchi goes on leave, dont even pick up the call for any complaint. She cant help in menu update on my portal moreover said if I do approval will come in week or 10 days from Bangalore. Is this the way people deal in professional set up. I don't think so .. .. Rest of other portals update menu in just few minutes, however with you this was a major issue with swiggy. People dont even give the numebrs of sales head etc.. I dont know y .. .Kindly take care. Till that my services will not be active.

19th dec i ordered a chicken wrap from fassos of rs. 306 but that order was cancelled by your supporter at the time of 7.45 he said like the money will be refunded within 2-3 days, but that was not done., and again enquired the supporter by chat more than 3 members continuously extending their time limit with their own wish. And finally, a-praveen said it will take 5-7 days for the refund. So according to your terms and condition, the 5-7 business days will be completed by yesterday, i conveyed with heena one of the swiggy family member said like by tomorrow the amount will be credited to your account if it is not done by our side we will give you compensation. Today till now i didn't get my money yet. I can't understand what you are doing without solving the customer query. Unnecessary time waste and unwanted tension while talking with your customer supporter., no one is responding correctly and solving the issue. They are just wasting the time of the customer while texting.

My name is Arpit Srivastava . I ordered A thali of Worth Rs. 108 from RS Bhojnalaya kanpur through swiggy .Order No: #[protected] . Order date : 24 december;2018 .I paid the amount by applying the amazon pay cashback offer in which I should receive Rs. 100 cashback . There was not mentioned anywhere that I should pay using amazon pay balance only so I did it using phone pe . I didn't recieved any cashback and when I contacted there customer support they told me the coupon was not applied by them . So I want my cashback as they say that its my fault but I want to ask if paying through phone pe was not covered in the offer then why was there an option for that . and if only phone pe is the problem then I should have received 40% Discount for using phone pe which was also not given .Even the food was not good but the rating the bojanalaya is 4.1 .
What fraud are swiggy running . They gain trust by providing them 50% discount and lure them to do this to there customers . I ask for my cashback then I am done using this app .

Hi.. I have ordered today on swiggy with cod. My item got delivered delayed and i have paid the cash for it also.. Delivery person who came said that there is been server problem so only item got delayed delivery.
Delivery person cancelled the order through my mobile saying that he won't get other order has there been server problem.
Now the cod was disabled saying that i have cancelled my order..
It's the delivery person who cancelled the order, i have paid for that order.
I wanna take severe action on the delivery person. He thinks that he is clever person. He delivered the order 1hour 30 min delay.. Inorder to avoid issues at his side.. He tricked me saying there is been server problem.

I have order items afghani chicken x1 and veg manchurian gravy x1 on 24.12.2018 but received only chicken in two packs but manchurian not recived by me, if see my history this is second time happen in twice month in same urban pinds food factory please make my refund as soon this is my humble request. I had made a complaint on phone but not received satisfactory answer
Thanks
Amar
Mob -[protected]

I have placed a swiggy order#[protected] for dominos kolkata through swiggy today at 12:50 pm then called up the outlet but said they have not received any order. I have already made rs.371 payment through freecharge to swiggy.
I called up the swiggy executives multiple times through past 30 mins to cancel and initiate refund so that i can place the order again but they refused. The executives i talked to were rounak, ananya and nandini.
Usually swiggy executives cancel and initiate refund immediately so that a new order can be placed but these ppl were exceptional.
As a result, somehow i feel that my money has gone for a waste this time as i paid for my food but got nothing.

Order #[protected]
Invoice
Daspalla hotel
Road no 37
Other
Meridian school rd, siddhi vinayak nagar, madhapur, hyderabad, telangana 500081, india
Delivered on sat, nov 10, 12:11 pm
By m dathu
1 item
North indian vegetarian thali x 1
270
Item total
270.00
Gst
13.50
Delivery charges
20.00
Bill total
Paid via credit/debit card
304

Initially order was booked for south indian thali. Subsequently, executive called up informing that south indian thali is not available. Hence advised me whether north indian thali can be opted. I opted for the same. However, after some time i received call from another executive called up informing that north indian thali will get delayed and she connected me to restaurant directly to talk to restaurant. Since i had to deliver food for my daughter at her college within time allotted for lunch, i had cancelled the order. I had to rush personally to some other restaurant and deliver food to my daughter.

Subsequently, i have been chasing for refund of amount. Two of the executives of swiggy confirmed that the amount has been refunded to sodexo acocunt. But till date the amount has not been credited back to my account.

It is more than a month and i have been chasing swiggy and sodexo to get my refund.

Regards
Bapiraju

Hello
Swiggy aap shows a ad of 100% cashback when pay through amazon pay. Inspired by this ad i was orderd food of 600 rs. But after payment they refund only 100 rupees as cashback.
I called to customer care of swiggy and amazon but both were declined that offer gives you upto 100 rupees cashback only. Then why you show us that 100% cash back even there was not term and condition mentioned in that ad. So i need my cash back.

My order number for swiggy is [protected], i ordered this food from same hotel i use to order daily..
I use to get on time delivery without hassle everyday..
I was enjoying almost daily order food from same hotel..
But today there was some issue between delivery person and the swiggy customer care..
They engaged me in call and asking my location unnecessary..
I use to get delivery from same hotel daily
I am not sure what was the issue..
After being tried to explain customer care and the delivery person about 40 mins..
I am not sure about the rude behaviour of the executive and the delivery person..
I just don't want to engage in arguments so i just asked customer representative to cancel my order if your delivery person having issue..
The next second the customer care fellow cancelled my order with almost 70% deduction on refund..
This is worst experience, hope there is some system to tackle this..
Elder this will ruin brand name..
Expecting somebody take necessary things as i don't want to take this experience and move on with swiggy, as i really had good experience ever..
Hope somebody tackles it before i share this on facebook..

Swiggy clearly becoming overconfident, i ordered [protected] tomorrow night and here is what happened
1) i call delivery boy he say he will take 15 minutes to reach swiggy app showed he reached, i call again after 10 minutes he says he rejected the order, funny think app says he picked the order and he is on the way.
2) i call on app help chat starts person on chat says let me find out the status after two min or so chat person says delivery partner met with an accident and order is damaged pure lie as i talked to delivery boy he never picked the order.
3) chat person cancel order without even asking what next.

Above lie and manipulation is clear symptom of over confidence.

I ordered mutton gravy from swiggy yesterday but i received a rotten mutton which seems to be like a dog meat... Really scared and disappointed... While i contacted they didn't even gave me a proper solution... Kindly be aware of swiggy they are fooling us and doing business with people consumable products... Swiggy should answer for my issue and they should be banned and fined for involving in such activities...
Kindly call me at [protected]

The food was ordered at 1 am, for which they replied back at 1.45 am that due to mishandling by the delivery executive, the order packet was destroyed and cannot be delivered.

As a response, they denied to replace the order again.

Without our confirmation, the order was cancelled and further demanded us to place the order again from the app.
Now at 2 am no restaurant was available at swiggy app to service us, to which customer care responded that they are not willing and able to help us.

Further, due to unavailabiltiy of sufficient funds, we were in no position to order again, and upon sharing the situation to the helpline executive, he is adamantly and lying and boasting to us for refunding within next 15 mins the order amount paid online for the cancelled order.

Being highly troubled by the lack of service by swiggy delivery and operational executives, we were caused undesired inconvenience and were denied any service or solution for the order, or for the troubled caused by their actions.

The level of service and absence of efforts to handle the problem was very frustrating and troublesome.

Even the swiggy customer care proved futile and admitted to being totally useless and incapable of helping or reducing our inconvenience and stated to being unable to service us in any way.

We want proper response and solution for the problem and need our grievances to be handled sufficiently.

The order details are-
Order id #[protected]

I started chatting with swiggy team and they rudely ended the chat by saying we will make every effort to see that this never happens again. Blah blah.

Food is stale, cold and unwanted ingredients. Just wanted to get my money back or replace the item. They said, they would pull up their socks next time.

I would not recommend this app not even for a single pie to buy.

Make sure not to install this app at all and also be assured that this app will make contacts with fake restaurants having bad quality foods, they even do not use quality water in their food dishes.