Swiggy Complaints & Reviews

I am unable to place cash on delivery because of my order on 25th december, i want to remove your cancellation charge as your delivery executor took my phone and cancelled the order but i paid him 365/- cash he said swiggy will not take any cancellation charges but they charges me 150/- for no reason kindly remove my cancellation charges or i will file a claim....

I had ordered food on swiggy on 27 decemeber 2018 & 30. December-2018, which was cancelled by seller/swiggy. Till now i am not getting refund of my amount of two orders that was rs 325 & rs 82. That ordered no was [protected] & [protected]. When i chat with swiggy customer care they said amount will not be refunded 2 u but till now no amount was not credited in my account & no solution was done by swiggy, with out explaining any reason.

I hope that complaint help me a lot.

I had ordered food on swiggy on 27 decemeber 2018 & 30. December-2018, which was cancelled by seller/swiggy. Till now i am not getting refund of my amount of two orders that was rs 325 & rs 82. When i chat with swiggy customer care they said amount will not be refunded 2 u but till now no amount was not credited in my account & no solution was done by swiggy, with out explaining any reason.

I hope that complaint help me a lot.

Your employer charandeep singh in chandigarh has misbehaved with me regarding money issue... He doesn’t know how to talk with customers.. For the first time i ordered something from your app.. If your service is so cheap and you people doesn’t know how to talk with customers then sorry to say i dont want to order anything from your app.. Take action against him.. If you can’t take any action then pls let me know.. Because other apps are providing service also and there employees know how to talk with customers
Thank you

My order number [protected]. I olaced order and it wasn’t even delivered after 1.5 hour. When i called the delivery person, he was literally sleeping and wasn’t very good with his behaviour. This is the second time that something like this has happened. Also i don’t feel your teams are doing very well with the customer satisfaction and complaints. I’ll make sure i’ll never order and let my friends order from you.

On 3rd jan, 2019 i order something with swiggy, i got wrrong item and then i call to customer service he said the are reordering again for me and then the delivery boy call me and start argument with me and then i decided to cancel the order. I called again to customer service and tell them to cancel they said they will refund the money with in 24 hrs. But now again on 6th jan, 2019 i try to call swiggy customer service team but every time they transferred to chat assistant then i chat with chetana she tell me wrrong information then again i chat with saket he agian argument with me and close the chat and again i need to do a false order son i can connect with swiggy and yes it was right i got an option to call and i call then i talk with chumki and she was again telling me wrrong information after long conversation and argument and after 40 minutes she said yes sir we was wrong yes it was refunded and we will refund it soon on monday... So they are just frustrating all customers...

Hi,
I have order (#[protected]) on 31 dec. After some time i got a call saying delievery boy got hurt lot if bloid is coming so cancel the order so i did. I got partial money back in amazon pay (Rs 1345 instead of 1395).
I order again the same stuff (Order #[protected]) and this time i did not get any order. When i checked the status it says delievered. Then i called delievery boy he told he will not deliever so go and talk to swiggy. Then i went to resturant to check the status to my surprise he told he did not recieve any order from swiggy. I did not had any choice so i pay by cash and got the biryani.

I m still awaiting refund of my second order of rs 1470. I tried chatting with your customer support but they are also not able to help.
Please refund my money adap.

Thanks
Monica
[protected]

Hi,

I placed a order few days back through swiggy and the estimated delivery time they mentioned is 35 minutes, i contacted customer support team to check the status and they are pretty sure that the order will be delivered on time though i can see that it is going to be delayed.
Customer support people are useless and they are ending the chats directly with out our confirmation or approval to close the agent. Then i initiated a chat again and they informed me that they will escalate the case and someone will get back to me which is not happened still.

Then i placed another order today assuming that they fixed their problems.
Trust me this is even worst. I placed the order and the estimated delivery time is 35 minutes i waited for 45 minutes and i contacted again and then the agent told me that as there is a delay he asked me to cancel the order and place it again. Which will again take another hour and he ended the chat as well. I contacted again and the same thing happened.

I asked for the compensation for all the hassle and mental agony which i faced. They are not even concerned about them... Funny thing is that they can't escalate to their managers itseems.

Seriously this is seriously a unprofessional way to handle the customer issue.

Not going to recommend swiggy to anyone.

Ordered 3 times all the times the orders are delayed and what all i get from them if i interact with their customer support is all canned responses...

Hello,

This is a complaint to inform that order #[protected] was for a plum cake for half kg but was informed 20 mins after that it is not available and a replacement of choco truffle would be given for the same amount but again i got a message stating i should pay extra 170.

I called swiggy numbers for complaint but they said this is not the number and kept ignoring my complaint, the delivery guy stood and kept asking for money, i again called the customer care and they said they will cal in an hour and did not. The delivery guy himself cancelled the order. This is a very pathetic service and the plans have been ruined. I did not get the cake nor the amount.

Need the cake nor the compensation.

I ordered a sambar rice from chaitanya food court on 29th december 2018.
I stay in hostel on 3rd floor and i clearly mentioned my room number and address before ordering food.
I received a call from a delivery boy named nalgonda annavaram that he is on the first floor of same building i stay and he wanted me to pick up the parcel. I said he must deliver the food to 3rd floor and he said he will not come.
I went to collect the food but instead of delivering the food politely he behaved in a rude way and handled it to me and started moving away. I asked him why he is behaving like that but instead of answering me, he torn my t-shirt and he called me names and ran away from the scene. He tried to hurt me.

Dear sir,
I had placed an order for food from swiggy order no. 2166493. Icici gatway paytm on 3rd nov. 2018. My amount deducted from bank a/c and the order was cancelled from swiggy, i am yet to not receive the refund of rs.1325/- in my bank a/c even after lapse of 30 days. You are requested to make the refund immediately
Kindly look into the matter and revert at the earliest.

Regards,
Haresh m gawade
Email id : [protected]@gmail.com
Mob:[protected] / [protected]

Dear concern,
Here i want to submit my compliant against swiggy onlin food delivery company.
Above company received my order no-[protected] and before order delivery he charged full payment form us in online mode. After that they not delivered lunch (Food) to my given address and sowing wrong or unexpected reason for that and charge from me for cancel fees for my order which cancellation not from my side.
Today my family suffering empty food in lunch time only because of them so i request you to look in to this matter as prayority. I need my fulhard core money with customer suffering charges (Customer libility charges)

I attach all details below for your reference.

Thanks n regards,
Gautam kumar.
[protected]

I ordered a chocolate croissant and hot chocolate on 5th of january with order no. #[protected] in the name of rittika gattani.

Instead of a chocolate croissant i was given some ice-cream with biscuits. Also, the hot chocolate i received had sugar added to it already. First of all, this is not how the restaurant is suppose to serve and second of all, sugar content was so high that i couldn't take more than a sip.

On reaching your support for help, as usual they denied assistance. This is not the first time that my experience with swiggy was bad. It has been happening since the past two months.

I genuinely request you to look into the matter.

Thank you.

Hi team,
I went on to order my dinner at around 10:50pm as it's late to go out. I waited for an hour and had a chat with swiggy an hour passed and i cannot call to delivery person as it's switch off. Rahul from support team suggested to cancel the order multiple times it's already 1am where can i get food. I requested them to send me food from any restaurant and it's not accepted told that i will be refunded and asked to cancel. I go swiggy when i am out of options and they led me down without proper justification so they have to be sued.

I was ordered a swiggy on pondicherry.
That was at night 10:00 pm

And they get delivered the quality less food.

That food contains bug which was delivered.

I called them.. They were told that they will processe refund... (I didn't get refund)

MY concern is.. They don't care about quality.. And didn't take any action on hotel.

And I wasn't took my dinner that day I was ordered. Because of this I was suffered and decided to don't order nd suggest to some about the same

This is not first time. First was ordered mushroom. They delivered chicken briyani. That day also I wasn't had my dinner

I ordered food from swiggy on 31 dec 2018. Order summary is #[protected]
Restaurant:

Puran chand ambala wale di hatti
But this order was not delivered and the company is not refunding money also.
I added that complaint on their chat profile also but no step has been taken. I ordered food for 410 rs which i want to be refunded. The name of the delivery boy is charan jit and his mobile no is [protected]

Today i ordered ref [protected]. The address given in the order is as follows 301, world trade centre, brigade gate way complex, bangalore 560010. The delivery boy says the gps of the location shows as esi hospital rajaji nagar about 3.5kms from the address given and he cannot come and deliver it to the address given in the order. He marked it as delivered and i lost my food and money.

Same thing happened to my order ref [protected] on 1st jan. With the same delivery boy nikil. I lost money and food on that day also.

Apart from that i had ordered food with the following ref and all of them got delivered in world trade centre which is the address in the order.
0rder no: [protected] dt 02nd jan
Order no : [protected] dt 01st jan
Order no : [protected] dt 26th dec
Order no : [protected] dt 27th dec
Order o ; [protected] dt 25th dec
Remaining orders delivered to the same location can be checked from my account with you. Today even the customer care executive was rude and says we dont bother the address given, we will go only by what gps location it shows. I dont understand how gps location can be different.

Any way i am very sad swiggy does this. I lost money and food twice in the last three days.

I am not sure, how i can order again through swiggy.

I ordered from burger king in bengaluru. one of my item was missing. when i talk to swiggy customer care, they just offered me 30rs coupoun. when i told them that my missing item is worth 90rs. they replied that they cant do anything, they just can offer me 30rs coupoun.
order id : [protected]
customer care call person name : sourabh mandal
chat support : AH_g.kranthibabu

31 december, i ordered food items from beijing restaurent in kolkata. The distance between restaurant and my home is approax 2 km, takes 15 minutes maximum by bike. But delivery boy didn't reach our home citing wrong address. I checked the address and found it is right address. Delivery boy didn't reached our home and we have to cancel the order. Earlier same thing happened with another delivery boy of swiggy. After this incident i decided not to order any food item by swiggy.

I have placed an order on 31 Dec 2018 on order no [protected] and paid money and my order placed for different items . Food oder confirmed and received food after the promised time but also the food was not as promised, it was like an mini tiffin but the price i paid is for regular tiffin items. Regarding this i have tried to make a complaint through call but not connected( several times tried) and made complaint through there chat but they simply said rs 50 only can be refunded that to in there e wallet so I have not accepted it. Si they disconnected the chat. Tried to make complaint through there mail id but no response for any of my till date. Till date no call response no mail response and also no proper response from any of there executives. Only receiving reply from robots. I need this issue is to solved because swiggy is not providing good foods and good service. They are selling old and not sold foods. They are not at all responding consumers. I need an solution my issue and they should be answerable for every consumers