Swiggy Complaints & Reviews

I had ordered food from rr nagar indhraprasta rr nagar bangalore and there were ants in the food and wen i called customer care they did not respond properly.
The swiggy customer care person was about to give me 30 rs back but i did not accept bcoz i had paid 160 and i wanted a refund or replacement of food. But anyways indhraprasta of rr nagar bangalore is not a gud hotel

I had two addresses stored in my swiggy, one home ad another office.

From last 2 orders we are facing the address issue. You can track the orders places with contact no [protected] or mail id [protected]@gmail.com.

The issue is even though I have placed the delivery address as home and the same is printed on the receipt or the order tracking screen, but the map location was that of office.

With my first order, I wasn't aware of this issue. So we contacted customer care and the delivery boy. Customer care person understood the issue and got it delivered at the right address. We asked him to get this issue reported to the technical team, which he said he will do so. Today we ordered again, thinking that the issue might be resolved after a month. But it was the same. This time we checked immediately abd called customer care. But the customer care person was not ready to listen, instead blaming us to switch off the location and order, which makes no sense!!
After trying multiple times to explain the issue, we gave up and called the delivery boy. He delivered the food.

Now with this kind of issue, I myself will prefer not to order using swiggy, nor will recommend others to do so. Neither the issue is getting resolved even after pin pointing the issue which technical team must have done, nor the customer care is supportive to listen the issue.

Just an advice, resolve this address issue asap, else people can't keep on following up to get the food delivered at the right address.

I ve been working in swiggy in chennai, ambattur zone as delivery executive, i ve taken leave for pongal and suspended for taking leave on pongal, as a tamilian we celebrate only main festival pongal in tamil nadu for that reason a tamilian got suspended.. Great... My fleet manager suresh kumar - annanagar hub behaved very roud and asking me several questions for taking leave on pongal,.. After all my explanations still, he refused to release my suspension... I decided to leave the job and inform the same to all... Suresh kumar is behaving very roud to all executives for silly reasons.. He thinks himself as owner of the swiggy company and spoil the company name.. Many executives left the job because of him only.. So company should take action against him at the earliest.. Otherwise everyone will leave the company soon...

Ok so i have a swiggy account and super member too! I regularly order food for my sister who's residing in another city, so she's too logged into my account but today she wanted to create an account for herself in swiggy., now the problem is swiggy didn't create a new account but for worse it fused her numbe with my account!! Now, if i try to login with my number it shows already used number 6 months ago!! So where's m account now??!! Gone with wind??

Hi, my latest experience with swiggy:
1. Ordered food.
2. Got order revised.
3. Three different executives assigned and no delivery after 60 min (Musical chairs with my order!)
4. An apologetic customer care chat with copy paste of emphatic lines.
5. A 5 min delivery assurance.
6. Order unilaterally cancelled by swiggy after 10 mins!
Yes, you've got reading it right!

I had ordered food from swiggy but to my surprise tandoori item was missing from the parcel although i had paid for it.
Just fooling customer and making money using dirty tricks.
What the heck i[censored] r giving discount and compensating it using unethical tricks so cheap of this company
Order no.-[protected]
Registered email [protected]@gmail.com

My order no [protected], I have bought a sweet from mansuk, but received a spoiled one raised a complain for that but no use they provided a coupon for the amount 75 which I said I am not interested in coupon I want my money back but thier customer care is one of the worst service, they are providing the spoiled food and these people are not caring about the consumer health, this kind of organization should be banned.

We have ordered 3 belgian waffles in that 2 are chocolate overload waffles and the other one is honey butter waffle and we did not get the honey butter waffle correctly without proper addons they simply gave us breads if you will not take the action we will file a complaint against you in consumer court i don’t have the picture of the food i want the solution for this with in one week

Today we ordered two chicken zinger burger and one french fries from burget spot, kochi. But when delivered, french fries was missing. Upon complaining, i was offered a replacement or 25 rs coupon (I am wondering why 25, when the ordered item cost 85+packing/delivery charges). This is happening to me second time as i had same issue with an order with amul ice cream.

I have raised a request with swiggy to permanently delete my swiggy account on jan 2, 2019.in a confirmation email swiggy has promised to delete the account in 48 hrs. However as of today (I. E.[protected] my account is still active and they are not resolving the issue even after raising many mails. This just proves my point on how bad the swiggy services are.

Delivery boy mahendra suresh dolhare was so rude & not able to read the address which was provided correctly. He was not ready to come at address & spoke in a very bad language. This is the quality swiggy is recruiting as an executive?? They are in to service industry & they don’t know how to behave with customer & even not able to ready the address from the app.
Unsatisfied & last order from swiggy...
Charge more but recruit quality. Ur delivery boy are the face of the company.

Hello:

This is in reference with order #[protected] on 16/1/2019. Order delivered by faiyaz wahid shaikh payment of which was done via net banking. I presume he is your employee? This person took cash money as well while delivering the parcel.
When i contacted the support center (I_hussain) for reason and resolution, he firstly asked me to contact delivery guy. I would like to know why i should contact the delivery guy; aint the support center responsibility?
Afterwards gave some false answers as well without giving trying.
Although s/he mentioned that repayment to bank will be done, i asked for a reason why the delivery person took money for which he gave me some absurd responses later on.
This is not the first time i had issues. Although i have adjusted (As mistakes happen), i feel incredibly baffled by the way things was handled this time with minimalistic response. As a user/customer, i have all rights to know why it happened. Additionally, s/he closed the chat without my approval. Is this called customer delight?
I have attached screenshots of the conversation and require action towards it.

I have ordered shavarma from swiggy. After some time i got an update that my food is on the way. But soon i got a call from the delivery boy saying he is at my door step and to confirm that i got the food so he will get next order. But really i didn't got the item. He never called me back since i confirmed the order i was not able to make a call to him. His name is sidique nizam from ernakulam. I want to take necessary action against him and i want my money back (Rs.160). This is seriously cheating and this kind of people is not good for you guys. Next time also he will repeat the same mistake. So please take necessary action against him.

Hi, i ordered breakfast at 8.10 am today and received a call from swiggy that a part order was unavailable and they told me to select other options from the list. Which i did and order was executed. However, there was a decrease in amount and the agent informed that the difference will be refunded. Firstly, the order items were missing and there was a plastic rope piece in the item. I raised a request with the chat team and they informed that they cannot refund and can give me a replacement. The order was delivered to me at 9 am and after chatting with them for 45 minutes. They say they will replace the item. Meaning that i need to wait for another 45 minutes to wait for the order then eat my breakfast. Not sure if they have any time sense or not. When i asked to talk to a manager, they bluntly say that they are the last point of contact and there is no manager which is again a biggest lie on swiggy. You are running a customer service without any manager for the agents. I am not worried about the refund from swiggy but atleast feel sorry for the unhygenic food that you are delivering.

The delivery person talks in a very rude way when asked him to deliver the package at home.. He asks to get down since the lift is not working and he won’t take the stairs.. Saying things like ‘mirchi kyu lag rahi hai’.. Even after specifying that there’s just one person at home and there’s no keys.. Expecting a quick call from you guys.. Number - [protected]
Delivery guy name - ajay kumar modanwala

Sir i have ordered two meals through swiggy on 9.1.2019 vide order no #[protected] posno 89050623 txn no[protected] and payment of rs 129/- has been paid through sbi debit card. Whereas meals not delivered due to restaurant was closed and same was informed by swiggy and it was also told that amount will be refunded shortly. Where as till ate i haven't got my money back. Kindly look into the issue and action may be taken to return the money as the earliest. My contact no is [protected]
Thanking u

The delivery executive of swiggy is very arrogant and bad behaviour. Why do a delivery executive have to grab customers cell phone. Unecessary arrogance were he unable to find the customers location which is taken by default by your swiggy app.
Are the swiggy services do not bother the delivery services were compared to others like zomato. Swiggy is worst with the delivery executive behaviour.

I have ordered many from zomato but never faced such disgusting situation.

Fedup and uninstalled the app.

I hope this will not repeat for the customers who order through swiggy

Order number: [protected]

As much as swiggy makes its food delivery commendable in dedication and time to the consumer, it is equally threatening to encounter swiggy personnel on the road. The careless driving, without helmets and with earphones plugged in to talk to their customers makes driving risky for everyone else on the road. Most of the time, the swiggy delivery personnel can be seen zooming past all vehicles, impatiently honking at signals (When the light is still red), driving on the wrong side of the road, maneuvering through one ways and parked carelessly on the roads to pick up and drop deliveries. This is unacceptable to us as fellow users of the road, and careless on the part of swiggy to not check on the etiquette of their delivery personnel.

I am unable to put a specific date to these incidences as they are a daily occurrence, and i was also unable to find a complaints section on the swiggy app or website. I request that swiggy take some action on ensuring that their delivery boys drive safe, wear helmets on not engage in bad road practices in the future. This could either be done through their policy amendments or by bringing specific rules and penalties for their personnel.

I ordered for 4 items including chapati, roti, butter chicken, biryani, when i recieved the order butter chicken was missing i called on swiggy helpline number firstly they were trying to settle down by just apologising it, is this some sort of strategy they are being implementing to snatch money of the customers and than they wasted my time and energy and just given me the coupon of rs 200 what i would do if that at 12:30 at night when i won’t get anything. Such an absurd behaviour was practically not excepted by our side. Some serious action should be taken against them.

I have placed an order on 11th jan in domino's thru swiggy app.. I made payment thru my debit card.. Once payment was successful.. I haven't recieved order confirmation.. I can't reach swiggy support centre too.. Order value is 515.. I called domino's directly and asked whether my order has been placed.. They said no.. Still for more than 3 days it shows awaiting order confirmation and now it shows order delivered.. Even now i can't reach swiggy support team... Now it shows my number is used for 6 months.. I don't know what is thi.. I want my money back..