Swiggy Complaints & Reviews

I have ordered 3 items 1- jeera rice, 2- dum aloo, 3- shahi panner. All food are tasteless but shahi panner was pathetic like #. It was like paneed malai. I paid 319 rs with discounted price as it was my first order and this would be my first and last mistake of choosing swiggy. Very disappointed.
It was ordered from walk and woods restaurant in dehradun by swiggy they took one hour to drop the food and it's okay but food was tasteless moreover shahi panner was #... I am asking swiggy to refund money only for shahi paneer as it's in garbage now so don't wanna waste my money but swiggy is not refunding. I am not asking swiggy to pay full amount as we ate jeera rice and dum aloo somehow but garbage the shahi # paneer so want refund for the same.

I ordered food on swiggy from swagat dhaba. Food was picked up by delivery boy anoop tiwari. After that i got message that good has been delivered and enjoy your food but in reality the
Food was not delivered to me. I tried to call the delivery boy. But
Delivery boy didn't pick up the phone
Order was seen completed but i did not receive any order. I click on help option on swiggy app and logde my complaint.in reply i got the message that your food has been delivered.
Pathetic and strange service
Pls close this fake company
Pls don't make fool of people

On[protected] my order (Order No: #[protected]) of amount Rs.212 was cancelled from swiggy's end and I was told that i will receive a refund. They initiated a refund but it failed. From then onwards every time I tell them about this issue the only reply I get is that refund has been initiated. Its been 47 days now and I haven't received my refund yet.

Hello,

When i try to use swiggy first time, it asked for email id and phone number. After entering them, i am surprised to see the message that its already used. After contacting the support, it says its linked to some different mobile number which i am not even aware of.

However customer care is unable to resolve this issue and asking me to create another email id and use it for just swiggy account. Basically this is a flaw in their registration software where they do not do the verification of email id on whether it belongs to specific person or not (They can just just verification link with validity period to the provided email id).

On top of that they say that they do not have a way to register or change this also.

As a customer, i do not want to keep on creating email ids just to register for swiggy and i am deprived of such service and swiggy is not ready to fix this registration issue from their side which is a pity.

Regards
Ramesh

I ordered food twice on 17.12.2018 through online app of swiggy. Against my first order, confirmation of order have been received to me and my money have been deducted, then after few moment i received a message from company that some person from the swiggy reached to pick my food from restaurant and same will delvered to me in a while, thenafter i received a call from swiggy exe cutive stating my order will not be delivered as restaurant persons are not responding, they wont even ready to instant my money, only assured that my money will be refunded in 24 hour. On my several requested they promised they will addon swiggy money in my account, but same has not happened, till now neither i received my refund nor any swiggy money in my reapective account. Thenafter i received a message from swiggy stating that my order have been delivered.

We had ordered buyer combo i. E. Burger+ french fries + pepsi can. Pepsi can was not delivered to us and they have charged for amount. They are not willing to refund or fullfil missing item. Swiggy is fraud. They are stealing our hard earned money. Have spoken to customer care but looks like entire system of swiggy is desig
Ned to do frauds with people trusting them

I order food from naivedyam restaurant at 8:47pm and i didn’t get the food till 10:20.
The delivery executive was not answering the phone. Very bad delivery. What kind of services are you providing to us? If we can’t get the food on time? People at my place slept empty stomach. We rely on swiggy for food. If we don’t get the food what is the point of having this app

I had placed an order for donuts today which showed that they were delivered but my order had not reached me. I contacted the delivery executive : jitender singh and he lied that he had delivered it. I told him that i was at home and did not receive the order to which he started talking rudely and kept on cutting the call. He was extremely rude to me and my mother. I even checked with my colony guard and he informed that no delivery guy had entered the premises. I even checked the records at the gate which proves that mr. Jitender singh was lying. When i asked him to locate my order and bring it to me he asked me to go look for it myself. I went on swiggy's complaint (Chat) section where i informed them that i had not received my order but it shows delivered and i got in touch with this swiggy executive: c_samyuktha and explained the whole situation. He/she was so lethargic in replying to me and informing me about the proceedings. At the end, he/she sent me a message saying "we have talked to the delivery executive and he says he has delivered the order, kindly recheck at your end" and marked the issue as resolved without my consent. The issue had clearly not been resolved because i had clearly said that my order had not reached me. This is a really pathetic and inconsiderate behavior. I was a regular user of swiggy and i am now really reconsidering my decision after this upsetting incident.

I placed my order around 3:15pm. Gps location showed wrong address. I changed it to my correct address. Only then i placed my order. The delivery person called me at 4pm and informed me that he has arrived. He argued with me that he has arrived at the gps location. I informed him politely that i have changed the address before my order and he was at the wrong location and asked him to deliver it to me. I was even ready to pick my order while he is on the way to my address. But he was still reluctant to deliver it to me and told me to cancell my order. I had a chat with swiggy team. Then i was informed that my order was cancelled. I was charged rs. 75 for the cancelation. But i wasn't the one who wanted to cancell my order but the delivery person. But i was the one to pay price for the cancellation and not the delivery person. How fair is this? Why should i pay if that wasn't my mistake?

I ordered food and got the food in 30 minutes. The product was prepaid and used coupon for first order.. But when i started eating it was cold preferably freezed or 2 days old.. I reported it customer executive and gave him all the information.. After chatting for minutes they said they will give feedback to the restaurant and i will receive nothing.

Bad part is there is mistake from both restaurant and the customer service.. What to do now, very well frustrated.. Online food should be banned.. If they can't take any blame or solve my problem

I ordered roasted chicken from restraunt named 'aslii zaika'. The packed condition of the above stated dish was pathetic. It was placed in a polybag wrapped in aluminium foil as if it was a #. Chicken was uncooked, stale, smelly and wasn't even warm. The quality of the mayonnaise provided along with it was even worse. Being a regular chicken eater, i doubt that it was not even chicken. It was some other sort of flesh which i am totally unaware of.

The delivery boy wasn't wearing 'swiggy t-shirt' and didn't had a bag to carry order. He was carrying my order in his hands this whole time.

To make sure that my arguments are taken seriously, i am attaching a few images of the above stated situation.

Dear sir/madam
I am dharani
Order i'd.. [protected]
I ordered kashmir chicken biriyani but in that order i received only biriyani rice, i didn't get chicken on the order.
When i contacted swiggy chat support they are unable to respond to my query..

Now i want to take this into further proceeding, i paid 170/-

I asked them to collect the parcel which you have delivered, but even they are not agreed for that

Please take action on swiggy sir

Very poor communication between swiggy customer care agent and delivery executive and restaurant. Unprofessional attitude. Leaving customers hungry making them wait for more than an hour and then cancelling the order. They don’t even tell the cause for cancelling orders. If there is any internal disputes between swiggy and restaurant they should not pull customers between. Very unprofessional.

Today i bought chetinad chicken from thalapakkatti through swiggy. The chetinad chicken smells bad and not in good condition. So where is the mistake. The hotel only or both hotel and swiggy. Since swiggy is giving cash back offers whether they are doing this frauds along with the restaurant. Take the necessary action quickly.
Delivery : swiggy
Restaurant : dindugal thalappakatti
Location: porur, chennai
Reply me soon
Thank u

I am writing with heavy heart that i am going to sleep without a food because of swiggy. I didn't get any call for the food i placed via swiggy through the registered mobile [protected]. The number of your delivery wasn't reachable from the time the order was confirmed. This is happening second time that i have to compromise without a food. Last time i had to call and place a new order at vertmy late in the night.

You guys are doing a pathetic job in managing your customer & vendors. Although i promised to not to trust you guys second time but somehow i trusted your brand and replaced the order again. My bad!

I am sleeping without a food when you all must have yours. Who is going to be blamed for that?

When you take the order it's your responsibility to deliver the food or at least inform the customer for any delay or non delivery of it. I am the one has been chasing and try to find out the problem. You guys didn't even bother. Why?

The order was placed successfully and even prepared and picked but didn't get delivered. Who has the food when it was picked from restaurant?

My first order was also painful and you guys have no right to cheater the customers like this. You are the customer servicing group which should serve the customer with almost liability otherwise you should drop the service of delivering the food at doorstep.

Please provide me a address to serve to you legal notice to meet in a court of law at india.

P. S: mr tejas satish and kalpana was helpful in dropping my blood pressure from your customer care..

Regards
Anoop sharma
[protected]

This is for order #[protected]
The delivery boy had leaking dal and sabzi all over and it was quite dingy, not sure if it was eaten on the way, seemed so.
I asked him to take it back and replace with a fresh food.
I got a call immediately and he asked if replacement is ok with me, i agreed and he confirmed they would do so. But few minutes later i get a delivery confirmation message, though food was taken back. And then no response from customer service on multiple chats either, but just a random message, "stay connected, while i look into this" and no further responses at all even after following for half hour since then.
They are big cheats, action should be taken against them

Today i placed an order @ 1 and my order was estimated to be delivered in 40 mins.
It was my lunch actually and the order took more than an hr to get delivered.
I called the delivery executive to know that the order is not with him but with his partner who delayed my delivery, my lunch came at 2 which was off my lunch time and so i was forced to not have my lunch today.. This was my first time to place an order with swiggy and do not reccomend to anybody in my circle. I will be posting a complaint against you guys at social platforms too so that people dont stay hungry expecting their deliveries to be made by swiggy on time.. Hopeless service.

My order number #[protected]

I ordered list of items and some items are not available in the hotel. One swiggy employee called and told that item is not available and he told he would cancel the order, the amount would be refunded and told me to order again. So i said ok.
But cancellation amount rs 75 is subtracted from the refund amount.
Now what is my mistake in this order in swiggy. The item shows available so that i ordered, why cancellation amount for me.
It is not my mistake and swiggy is responsible for this. I want refund the full amount.
Simply zomato employee eats customer's food, but swiggy eats customer's money.

I purchased super membership worth rs.129 on 24 november 2018. The membership promises to deliver food on time and covers free delivery.

In past 10 orders, there has been instances where 2 times the food has been no delivered (15 nov & 13 dec). Also, 4 times the order has been delivered very late then the promised timelines.

In yesterday's order[protected], 1:11pm), i have rigorously followed for 1 hour but the responses were very standard and not upto the mark. The delivery executive was not reachable. Finally, they gave an option to cancel the order and decided to provide refund for the order.

For almost 2 hours, i was starving and continuously fighting with swiggy staff. It was really a mental stress and definitely harassment as i had to literally had to push them to respond to my queries appropriately. Moreover, post cancellation of order, they change the status to 'delivered' (2:59pm) on their own to which i raised an objection as no one called & delivery was not made. This is definitely a cheat.

Given the scenarios, where they have failed continuously to fulfill their promises for on-time delivery including free service, i was not able to take optimum advantage of my super membership for which swiggy has charged.

And since there has been continuous lapses and mental tortures every time, i decided to cancel my super membership & asked for refund to which they have outright denied.

As a consumer, we expect retailers to fulfill what they advertise and promise on their business sites & stores. But swiggy has continuously failed. Moreover, denying to refund post failure is definitely nothing less than a loot.

Attaching few images of order which shows i have purchased membership and orders cancelled from their end.

I request you to take strict actions against misleading advertisements, non-fulfilling the promises, and torturing the customers for their rightful claims.

In case you need more details, please do let me know. I shall be happy to share.

Order id [protected].. Ordered food on 13th december night around 10.20pm, received incorrect food items and bad quality item, not able to eat the same. Contacted restaurant immediately, they didnt send fresh order, directly refused to send. Then started contacting swiggy, they didnt help at all, processed a coupon of some amount, as per refund policy if the order is not fulfilled then refund will be processed to the source, after so much...