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Updated: Dec 2, 2025
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Swiggy reviews & complaints page 218

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S
sam_boy
from Delhi, Delhi
Dec 31, 2018
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I placed an order today thru swiggy for 3 pineapple and 3 strawberry pastries order #[protected] from godavri bakers vikaspuri new delhi but i was delivered black forest pastries instead of strawberry pastries and when i contacted swiggy they refused to support and clearly denied the order cant be corrected and instead the accused me that restaurant has sent correct items calling customer a lier when i sent them the picture of the same they start beating around the bush and not ready to support poor troubled customer due to their service failure.
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    A
    Ashwarya Rk
    from Bengaluru, Karnataka
    Dec 31, 2018
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    Address: Bangalore, Karnataka, 560004

    I had lodged a complaint on your deliveryboy collecting cash on delivery for an order i had paid through paytm on 27th december 2018
    Its 31st dec now and there has been no calls or resolution to the complainy..
    Its the worst customer care service ever with different people messagin each day and not having track or record of the complaint

    I would probably approach legally for your disinterest and horrible selection of staff
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      B
      Banu123
      from Hyderabad, Telangana
      Dec 31, 2018
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      Address: 500050

      Recently ordered 3 chicken biriyani packs via swiggy. Order # [protected].
      One of the packs was completely substandard. The food was stale and had only bones. I am not sure if this is similar to the zomato incident. When i reached out to customer care of swiggy they were completely not concerned. Guys please be careful ordering from these e-com folks. I asked for simple replacement or refund for the portion. They simply denied.
      Swiggy customer support has been notified about the posted complaint.
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        A
        arjun sujir
        from Kunnamangalam, Kerala
        Dec 31, 2018
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        Address: Dakshina Kannada, Karnataka, 575003
        Website: www.swiggy.com

        We ordered mutton biryani from bamboo hotel, mangalore through swiggy app.
        When we opened the mutton biryani we found a big piece of metal.. When we called the hotel management.. They didn’t respond properly!!
        Is this how swiggy giving the service!!
        I’m gonna send all the images and video to media n everywhere!
        I need a reply for this from swiggy team
        [protected]
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          T
          TheLara Croft
          Dec 30, 2018
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          logging out from other devices or disabling the account

          Someone else is using my swiggy account, i am trying either to log out from that other device or just delete my account.
          I wrote them an email about the issue and surprisingly i got a reply telling me that i will get the refund as the app crashed. What the hell, you guys dont even read properly or you have hired robots.
          If you dont do this, i swear to god i will launch an fir against swiggy...
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          STUTI Gandhi
          from Bhopal, Madhya Pradesh
          Dec 30, 2018
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          Swiggy delivered order that was not eatable then i reordered and they didn't assigned delivery executive for 1 hour so i asked for refund and then they suddenly assigned delivery executive... So i told them to cancel order or i will not accept the order still they delivered and i rejected the order. So now they are not providing me refund. Swiggy cheats.
          Swiggy customer support has been notified about the posted complaint.
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            R
            RadhikaD27
            from Kayankulam, Kerala
            Dec 30, 2018
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            Address: Bulandshahr, Uttar Pradesh, 431001

            I ordered food aurangabad. The delivery boy, amjad ali was abnormally over enthusiastic calling me for directions at every turn unnecessarily. He first called me from app and then asked me to call him from my number saying he is not able to hear properly. Later at 11:30pm he messaged me on whatsapp ([protected]). Action must be taken immediately.
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              D
              Dahiyaswati1994
              from New Delhi, Delhi
              Dec 29, 2018
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              Address: New Delhi, Delhi, 110009
              Website: Swiggy

              Hi i ordered a thali from your app i. E swiggy and i got a sealed packed meal with a live cockroache moving inside the meal. What should i do with this. Should i eat it or just file a legal complaint in consumer forum against your app. This is how you are sending # to us and fooling customers and we just can't wait on hold when we call on customer care number for more than 10 minutes.
              +1 videos
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                S
                Sreenu Gorlla
                from Tiruchirappalli, Tamil Nadu
                Dec 29, 2018
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                Address: Chittoor, Andhra Pradesh

                I am ordered today from your swiggy app. Swiggy courier boy misbehaved with me vide order no : [protected] on 29/12/2018 in tirupati.. He is very bad attitude, worest behaviour, not behaving politely with customers. Please improve your attitude of your delivery boys. Please don't repeat next time like this. Please take necessary action on your delivery boy
                Swiggy customer support has been notified about the posted complaint.
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                  M
                  Mukeshbajpai65
                  from Indore, Madhya Pradesh
                  Dec 29, 2018
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                  I have make order on 29-12-18 online of gajar halwa after filling all details i get a order no[protected] but the delivery boy was unable to deliver the shipment by saying that the distance is so far and he cancelled the order saying that the address was incorrect it's making the reputation of swiggy on the road, it's a full cheating to me so what can you do for me my mobile no. Is [protected], you can treat it as my first consumer notice
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                    A
                    Anki01
                    from Sivagiri, Tamil Nadu
                    Dec 29, 2018
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                    I have placed an order worth rs 543/-, money got debited from my account order did not get placed. The very same day when complain was raised they agreed to the failed transaction and told refund will be done within a week. This didnot happen. After few days when i asked for the status they denied the transaction to occur and told n no. Of ways to escalate it. Even after dropping mail to them which was suppose to get answered within 24 hours, i didnt receive any response.

                    It's a fact when a company starts making money generally quality of service rises here it's just been the reverse. I am dissapointed for using this app and contributing to it's growth.

                    I am still waiting for my refund of 543/-.
                    Swiggy customer support has been notified about the posted complaint.
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                      S
                      Sunny Ricky
                      from Bengaluru, Karnataka
                      Dec 29, 2018
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                      Address: Bangalore, Karnataka, 560037
                      Website: Swiggy

                      Ordered rice and chicken from kabab magic... Food and chicken was stinking... It was spoiled... They had sent the food with no bill... When asked they said closing time so no bill... It was horrible experience... Will never order food from swiggy again... We wasted rs 505.00... Swiggy should deal with this food provider seriously... Very bad our friends went without eating food...

                      Sunny
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                        P
                        praveensharma45
                        from Hyderabad, Telangana
                        Dec 28, 2018
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                        Address: Hyderabad, Andhra Pradesh, 500084

                        I had placed an order at 9:27 pm from Siddique Kabab Centre Kondapur via swiggy app but even after 2 hours food was not delivered. Moreover, there was no information provided on why the food is getting delayed. We were waiting for food. Your customer care executives do not know how to address customers. When i called and enquired she was saying we cannot deliver the food. If that was the case it should have informed before, why that was realized after 2 hours.
                        There should be some respect for customers time and needs. I am very dissapointed with Swiggys service and customer satisfaction.
                        Swiggy customer support has been notified about the posted complaint.
                        Dec 28, 2018
                        Updated by praveensharma45                         Order [protected] which was placed on 28th of december 2018 at 9:27 pm which was not delivered as yet. Unfortunately, i had to cancel the order.
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                          praveen yenumula
                          from Hyderabad, Telangana
                          Dec 28, 2018
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                          Address: Hyderabad, Telangana, 500090

                          My order number is [protected]. Delivery boy number [protected] nd his name is madhu he is so rude and his behaviour is so bad. Bcos of this guy swiggy will be losing 10 of his customers in my friends nd family circle. He was beside my building and called me and said he cant find my building i told him i can see u come to the gate
                          He said i wont be coming get down and take the order rudely i asked whats wrong with u why are u so rude he says i[censored] want get down and take it else i will leave. I told him to go away and called customer service. Customer service guy in conference call told him to deliver he said i wont go customer is rude. And he started making up things.
                          Swiggy customer support has been notified about the posted complaint.
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                            prarthana tiwari
                            from Varanasi, Uttar Pradesh
                            Dec 28, 2018
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                            Address: Lucknow, Uttar Pradesh

                            I have ordered a pizza from wadhwa bakery lucknow. It was semi cooked and was stale according to me. The bakery did not mentioned the size of the pizza and when it arrived it was more a sort of mini pizza at the cost of a medium sized pizza. I would like you to instruct the restrautents afflicated to you to check there menu and try to mention specified portion of food because i do feel cheated when i order something and it is not upto the mark or inappropriate. I would like to reorder or i want my money to be refunded.
                            Swiggy customer support has been notified about the posted complaint.
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                              C
                              Chiragvenaik26
                              from Jagadhri, Haryana
                              Dec 28, 2018
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                              Address: Gurgaon, Haryana, 122017

                              I have placed my order at 3:37 Pm and its been more than 1 hour I have been waiting for my food. I tried to contact swiggy delivery executive to enquire about my order he didn't answered my call. I raised request with swiggy customer care and got to know that restaurant is closed.

                              I'm still confused waht swiggy team, delivery executive and restaurant was doing for 1hour when restaurant was closed and if restaurant was closed who confirmed my order and why delivery executive was assigned.

                              Swiggy customer care is so rude that they don't even try to understand their customer's problems. Arun kumar hyderabad division was so pathetic person and he was acting team lead over there. Don't know how swiggy recruit employees.

                              Incident number: [protected]
                              Order number: [protected]
                              Swiggy customer support has been notified about the posted complaint.
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                                K
                                ketan126
                                from Mumbai, Maharashtra
                                Dec 28, 2018
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                                Resolved

                                Date: 28 Dec 2018
                                Order # [protected]

                                First Order placed via swiggy app on 28 dec 2018, got quick delivery of order with missing quantity / no of items. Reached out multiple customer care executives to highlight issue and requested for refund / compensation but they were adamant that their system doesnt allow refund.

                                Worst experience with food e-tailer which is not able to correct their mistake and compensate customer giving excuses.

                                i had paid online for my order and i expect Swiggy to re-fund my order amount or deliver new order with correct items / quantity.
                                Dec 29, 2018
                                Complaint marked as Resolved 
                                Got call from swiggy complaint resolution department and addressed the concerned by providing refund for missing items in my order. Appreciate speedy resolution and expect swiggy customer support to address customer concerns upfront.
                                Swiggy customer support has been notified about the posted complaint.
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                                  I
                                  iceman100
                                  from Chennai, Tamil Nadu
                                  Dec 28, 2018
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                                  Resolved

                                  To swiggy [censored]heads

                                  your ### hopless they cant even find a simple address here in chennai i ordered some desert and he couldnt even find it i was watching him on the site he was going all over the place in different directions and ended up cancelling my order

                                  i orderd a pizza from dominos 2 of their delivery drivers found the address how come they can find it and your swiggy ### cant even find it

                                  im never going to order from you worthless ### again ! ! ! ! !

                                  your all hopless ###
                                  Dec 28, 2018
                                  Complaint marked as Resolved 
                                  MY COMPLAINT IS NOT YET RESOLVED
                                  Swiggy customer support has been notified about the posted complaint.
                                  Dec 28, 2018
                                  Updated by iceman100                                   To swiggy [censored]heads

                                  your ### drivers are ### hopless they cant even find a simple address here in chennai i ordered some desert and he couldnt even find it i was watching him on the site he was going all over the place in different directions and ended up cancelling my order

                                  i orderd a pizza from dominos 2 of their delivery drivers found the address how come they can find it and your swiggy ### cant even find it

                                  im never going to order from you worthless ### again ! ! ! ! !
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                                    S
                                    Siddhant More
                                    from Mumbai, Maharashtra
                                    Dec 28, 2018
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                                    Address: Mumbai City, Maharashtra
                                    Website: www.swiggy.in

                                    Respected sir,
                                    Myself siddhant sushil more, working in your company as de since 1 month at chawpatty location. There was a problem regarding an order from baskin robins ([protected]). While executing the problem with call centre de assistance everything seems fine and ethical but after some days the amount of ₹1282 has been deducted from my payout as pocketing cash and now i am in a severe lack of cash, the company should have been deducted for only one item that is ₹489 and the rest of the amount must be credited to my payout. I am suffering through this problem for 2 weeks and there is no reverted response from our company.
                                    Therefore i need make extra effort to get back my hard earned money. Since there is no help from anyone from our company.
                                    I request you to help me out with the problem.
                                    Hence i would be taking further legal advice and action against the company.
                                    +1 photos
                                    Swiggy customer support has been notified about the posted complaint.
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                                    Employee ID-386256
                                    Location- Chowpatty
                                    Swiggy bundl technology also earn a lot by penalizing there Delivery executives
                                    And also by paying less

                                    unethical de assistance practices - Comment #3311069 - Image #0
                                    unethical de assistance practices - Comment #3311069 - Image #1
                                    unethical de assistance practices - Comment #3311069 - Image #2
                                    unethical de assistance practices - Comment #3311069 - Image #3
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                                      J
                                      Jaspreet99917
                                      from Ludhiana, Punjab
                                      Dec 28, 2018
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                                      I had ordered food which the delivery boy delivered me after one hour and he comes with wrong item and then he goes back to restaurant and bring food which i see items are missing from it and i had called swiggy customer care and they said they can't give me refund of it.

                                      First - the delivery boy is very late
                                      Second - he brings wrong item
                                      Third - then he brings item which is missing
                                      Swiggy customer support has been notified about the posted complaint.
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