Swiggy Complaints & Reviews

This was my very first time ordering food online via swiggy. I am being cheated. I didn't get what i paid for.

Order #[protected], placed on dec 19 2018 for 2 thalis from khurana kitchens (Sadar bazar wale), club road punjabi bagh, delhi.

1 (Special thali):2 stuffed aloo paneer naan + shahi paneer + choice of dal makhani or chole + raita + salad + pickle. (Instead of stuffed aloo paneer naans, i got maida parantha)br...

I am sorry to say this, swiggy is cheating the customers by cancelling the orders with applying cancellation charges up to 80% without proper reasons. I had ordered food which worth is RS 200 . After they accept my order the delivery boy inform me that he can't deliver to my location and requested me please cancel the order and also he make sure no cancellation charges applicable to it. Later in hub call they only cancel my order with the...

Swiggy delivery guys don't care to take the bill from the restaurant and then they complain saying "restaurant didn't give us the bill" and ask to pay the amount without any invoice.
Apparently, they do produce an online bill via mail which includes gst on top of the gst the restaurant charges

Without actual invoice from the restaurant they want to evade taxes and also promote tax theft by not asking for a bill to the...

I got a call from the number[protected] at 21:49. It was a blank call. After hanging up I got an immediate text on whatsapp from the same number saying hyy. After me asking the person about his identity he claimed to be a delivery boy. I told him that I haven't ordered anything on which he started talking weirdly. When I told him that I wish not to be contacted in the future and that I will lodge an official complaint against him he sent...

This is ramarao. From vizag. Today i ordered a alu porata restaurant in pendurthi. Name is grand chef. They are sending me one porata. But i was ordered two porata. I call them. But they are answerd. But they are send only one porata. Actually one order is two porata. So please don't do again this. This is not correct. My family was not happy about this. Please don't repeat again....

My orders are being cancelled without my consent ..Have palced 4 orders till time and outcome remains the same.

Upon reaching CS, agent's started blame game claiming that i have cancelled it by own.

If that was the case why would i seek an assistance ??? how will i receive an automated message froM TX-Swiggy stating" your order has been cancelled items not availbale at the restaurant".

Yesterday...

I have ordered 3 items 1- jeera rice, 2- dum aloo, 3- shahi panner. All food are tasteless but shahi panner was pathetic like #. It was like paneed malai. I paid 319 rs with discounted price as it was my first order and this would be my first and last mistake of choosing swiggy. Very disappointed.
It was ordered from walk and woods restaurant in dehradun by swiggy they took one hour to drop the food and it's okay but food was...

I ordered food on swiggy from swagat dhaba. Food was picked up by delivery boy anoop tiwari. After that i got message that good has been delivered and enjoy your food but in reality the
Food was not delivered to me. I tried to call the delivery boy. But
Delivery boy didn't pick up the phone
Order was seen completed but i did not receive any order. I click on help option on swiggy app and logde my complaint.in reply i...

On[protected] my order (Order No: #[protected]) of amount Rs.212 was cancelled from swiggy's end and I was told that i will receive a refund. They initiated a refund but it failed. From then onwards every time I tell them about this issue the only reply I get is that refund has been initiated. Its been 47 days now and I haven't received my refund yet....

Hello,

When i try to use swiggy first time, it asked for email id and phone number. After entering them, i am surprised to see the message that its already used. After contacting the support, it says its linked to some different mobile number which i am not even aware of.

However customer care is unable to resolve this issue and asking me to create another email id and use it for just swiggy account. Basically...

I ordered food twice on 17.12.2018 through online app of swiggy. Against my first order, confirmation of order have been received to me and my money have been deducted, then after few moment i received a message from company that some person from the swiggy reached to pick my food from restaurant and same will delvered to me in a while, thenafter i received a call from swiggy exe cutive stating my order will not be delivered as restaurant...

We had ordered buyer combo i. E. Burger+ french fries + pepsi can. Pepsi can was not delivered to us and they have charged for amount. They are not willing to refund or fullfil missing item. Swiggy is fraud. They are stealing our hard earned money. Have spoken to customer care but looks like entire system of swiggy is desig
Ned to do frauds with people trusting them...

I order food from naivedyam restaurant at 8:47pm and i didn’t get the food till 10:20.
The delivery executive was not answering the phone. Very bad delivery. What kind of services are you providing to us? If we can’t get the food on time? People at my place slept empty stomach. We rely on swiggy for food. If we don’t get the food what is the point of having this app...

I had placed an order for donuts today which showed that they were delivered but my order had not reached me. I contacted the delivery executive : jitender singh and he lied that he had delivered it. I told him that i was at home and did not receive the order to which he started talking rudely and kept on cutting the call. He was extremely rude to me and my mother. I even checked with my colony guard and he informed that no delivery guy had...

I placed my order around 3:15pm. Gps location showed wrong address. I changed it to my correct address. Only then i placed my order. The delivery person called me at 4pm and informed me that he has arrived. He argued with me that he has arrived at the gps location. I informed him politely that i have changed the address before my order and he was at the wrong location and asked him to deliver it to me. I was even ready to pick my order while...

I ordered food and got the food in 30 minutes. The product was prepaid and used coupon for first order.. But when i started eating it was cold preferably freezed or 2 days old.. I reported it customer executive and gave him all the information.. After chatting for minutes they said they will give feedback to the restaurant and i will receive nothing.

Bad part is there is mistake from both restaurant and the customer service.....

I ordered roasted chicken from restraunt named 'aslii zaika'. The packed condition of the above stated dish was pathetic. It was placed in a polybag wrapped in aluminium foil as if it was a #. Chicken was uncooked, stale, smelly and wasn't even warm. The quality of the mayonnaise provided along with it was even worse. Being a regular chicken eater, i doubt that it was not even chicken. It was some other sort of flesh which...

Dear sir/madam
I am dharani
Order i'd.. [protected]
I ordered kashmir chicken biriyani but in that order i received only biriyani rice, i didn't get chicken on the order.
When i contacted swiggy chat support they are unable to respond to my query..

Now i want to take this into further proceeding, i paid 170/-

I asked them to collect the parcel which you have delivered, but even...

Very poor communication between swiggy customer care agent and delivery executive and restaurant. Unprofessional attitude. Leaving customers hungry making them wait for more than an hour and then cancelling the order. They don’t even tell the cause for cancelling orders. If there is any internal disputes between swiggy and restaurant they should not pull customers between. Very unprofessional....

Today i bought chetinad chicken from thalapakkatti through swiggy. The chetinad chicken smells bad and not in good condition. So where is the mistake. The hotel only or both hotel and swiggy. Since swiggy is giving cash back offers whether they are doing this frauds along with the restaurant. Take the necessary action quickly.
Delivery : swiggy
Restaurant : dindugal thalappakatti
Location: porur, chennai
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