Swiggy Complaints & Reviews

Hi,

I placed a order few days back through swiggy and the estimated delivery time they mentioned is 35 minutes, i contacted customer support team to check the status and they are pretty sure that the order will be delivered on time though i can see that it is going to be delayed.
Customer support people are useless and they are ending the chats directly with out our confirmation or approval to close the agent. Then i initiated a chat again and they informed me that they will escalate the case and someone will get back to me which is not happened still.

Then i placed another order today assuming that they fixed their problems.
Trust me this is even worst. I placed the order and the estimated delivery time is 35 minutes i waited for 45 minutes and i contacted again and then the agent told me that as there is a delay he asked me to cancel the order and place it again. Which will again take another hour and he ended the chat as well. I contacted again and the same thing happened.

I asked for the compensation for all the hassle and mental agony which i faced. They are not even concerned about them... Funny thing is that they can't escalate to their managers itseems.

Seriously this is seriously a unprofessional way to handle the customer issue.

Not going to recommend swiggy to anyone.

Ordered 3 times all the times the orders are delayed and what all i get from them if i interact with their customer support is all canned responses...

Hello,

This is a complaint to inform that order #[protected] was for a plum cake for half kg but was informed 20 mins after that it is not available and a replacement of choco truffle would be given for the same amount but again i got a message stating i should pay extra 170.

I called swiggy numbers for complaint but they said this is not the number and kept ignoring my complaint, the delivery guy stood and kept asking for money, i again called the customer care and they said they will cal in an hour and did not. The delivery guy himself cancelled the order. This is a very pathetic service and the plans have been ruined. I did not get the cake nor the amount.

Need the cake nor the compensation.

I ordered a sambar rice from chaitanya food court on 29th december 2018.
I stay in hostel on 3rd floor and i clearly mentioned my room number and address before ordering food.
I received a call from a delivery boy named nalgonda annavaram that he is on the first floor of same building i stay and he wanted me to pick up the parcel. I said he must deliver the food to 3rd floor and he said he will not come.
I went to collect the food but instead of delivering the food politely he behaved in a rude way and handled it to me and started moving away. I asked him why he is behaving like that but instead of answering me, he torn my t-shirt and he called me names and ran away from the scene. He tried to hurt me.

Dear sir,
I had placed an order for food from swiggy order no. 2166493. Icici gatway paytm on 3rd nov. 2018. My amount deducted from bank a/c and the order was cancelled from swiggy, i am yet to not receive the refund of rs.1325/- in my bank a/c even after lapse of 30 days. You are requested to make the refund immediately
Kindly look into the matter and revert at the earliest.

Regards,
Haresh m gawade
Email id : [protected]@gmail.com
Mob:[protected] / [protected]

Dear concern,
Here i want to submit my compliant against swiggy onlin food delivery company.
Above company received my order no-[protected] and before order delivery he charged full payment form us in online mode. After that they not delivered lunch (Food) to my given address and sowing wrong or unexpected reason for that and charge from me for cancel fees for my order which cancellation not from my side.
Today my family suffering empty food in lunch time only because of them so i request you to look in to this matter as prayority. I need my fulhard core money with customer suffering charges (Customer libility charges)

I attach all details below for your reference.

Thanks n regards,
Gautam kumar.
[protected]

I ordered a chocolate croissant and hot chocolate on 5th of january with order no. #[protected] in the name of rittika gattani.

Instead of a chocolate croissant i was given some ice-cream with biscuits. Also, the hot chocolate i received had sugar added to it already. First of all, this is not how the restaurant is suppose to serve and second of all, sugar content was so high that i couldn't take more than a sip.

On reaching your support for help, as usual they denied assistance. This is not the first time that my experience with swiggy was bad. It has been happening since the past two months.

I genuinely request you to look into the matter.

Thank you.

Hi team,
I went on to order my dinner at around 10:50pm as it's late to go out. I waited for an hour and had a chat with swiggy an hour passed and i cannot call to delivery person as it's switch off. Rahul from support team suggested to cancel the order multiple times it's already 1am where can i get food. I requested them to send me food from any restaurant and it's not accepted told that i will be refunded and asked to cancel. I go swiggy when i am out of options and they led me down without proper justification so they have to be sued.

I was ordered a swiggy on pondicherry.
That was at night 10:00 pm

And they get delivered the quality less food.

That food contains bug which was delivered.

I called them.. They were told that they will processe refund... (I didn't get refund)

MY concern is.. They don't care about quality.. And didn't take any action on hotel.

And I wasn't took my dinner that day I was ordered. Because of this I was suffered and decided to don't order nd suggest to some about the same

This is not first time. First was ordered mushroom. They delivered chicken briyani. That day also I wasn't had my dinner

I ordered food from swiggy on 31 dec 2018. Order summary is #[protected]
Restaurant:

Puran chand ambala wale di hatti
But this order was not delivered and the company is not refunding money also.
I added that complaint on their chat profile also but no step has been taken. I ordered food for 410 rs which i want to be refunded. The name of the delivery boy is charan jit and his mobile no is [protected]

Today i ordered ref [protected]. The address given in the order is as follows 301, world trade centre, brigade gate way complex, bangalore 560010. The delivery boy says the gps of the location shows as esi hospital rajaji nagar about 3.5kms from the address given and he cannot come and deliver it to the address given in the order. He marked it as delivered and i lost my food and money.

Same thing happened to my order ref [protected] on 1st jan. With the same delivery boy nikil. I lost money and food on that day also.

Apart from that i had ordered food with the following ref and all of them got delivered in world trade centre which is the address in the order.
0rder no: [protected] dt 02nd jan
Order no : [protected] dt 01st jan
Order no : [protected] dt 26th dec
Order no : [protected] dt 27th dec
Order o ; [protected] dt 25th dec
Remaining orders delivered to the same location can be checked from my account with you. Today even the customer care executive was rude and says we dont bother the address given, we will go only by what gps location it shows. I dont understand how gps location can be different.

Any way i am very sad swiggy does this. I lost money and food twice in the last three days.

I am not sure, how i can order again through swiggy.

I ordered from burger king in bengaluru. one of my item was missing. when i talk to swiggy customer care, they just offered me 30rs coupoun. when i told them that my missing item is worth 90rs. they replied that they cant do anything, they just can offer me 30rs coupoun.
order id : [protected]
customer care call person name : sourabh mandal
chat support : AH_g.kranthibabu

31 december, i ordered food items from beijing restaurent in kolkata. The distance between restaurant and my home is approax 2 km, takes 15 minutes maximum by bike. But delivery boy didn't reach our home citing wrong address. I checked the address and found it is right address. Delivery boy didn't reached our home and we have to cancel the order. Earlier same thing happened with another delivery boy of swiggy. After this incident i decided not to order any food item by swiggy.

I have placed an order on 31 Dec 2018 on order no [protected] and paid money and my order placed for different items . Food oder confirmed and received food after the promised time but also the food was not as promised, it was like an mini tiffin but the price i paid is for regular tiffin items. Regarding this i have tried to make a complaint through call but not connected( several times tried) and made complaint through there chat but they simply said rs 50 only can be refunded that to in there e wallet so I have not accepted it. Si they disconnected the chat. Tried to make complaint through there mail id but no response for any of my till date. Till date no call response no mail response and also no proper response from any of there executives. Only receiving reply from robots. I need this issue is to solved because swiggy is not providing good foods and good service. They are selling old and not sold foods. They are not at all responding consumers. I need an solution my issue and they should be answerable for every consumers

I had ordered food from swiggy on friday at 22:38 my order was cancelled but the money was deducted from icici account of rs 462 my order no. Was#[protected] i recevied payment alert from swiggy that your payment was completed any amount if debited from bank card account will be refunded in 2 to 4 days but till now i didn"t received my cash in bank account so please transfer my cash in my b/ac as soon as possible

I've ordered food from swiggy and they delivered it incorrectly. Instead of the items i've ordered i received a single veg biriyani which i didn't order even. When i called the customer care, initially they told me they will donate full refund with in 45 minutes, but it's been like 2 days, i don't even see any status updates. When i called them today, they said they will only refund 400 rupees instead of 1150 rupees i've spent. Attaching the conversation.

Order id: [protected]

On 1st jan 2019 i ordered 2 masala dosa worth 117rs at 2:38 by payment through online means in afternoon... But then the app closed unconditionally nd i was unable to log in then it said tooo many devices signed...in then i went to the restaurant from where i had placed my order then they told me that my order was cancelled so i got nothing... Nor food neither my 117rs i want strict actions

I had order domino's pizza from swiggy but after waiting 3 hours i did not get my order and got confirmation for swiggy that your order is delivered.
I had paid 406 rupees for that, i had discuss regarding that issue to the swiggy help guy he is not co-operating with me
My order no is:- [protected]
Mob-[protected]
[protected]@gmail.com

Dear team

Yesterday i order from app and at the time i mentioned my residenc add for delivery at the time of deliver your delivery boy asking me for far distance and cancel my food order... As well as company charge 75 cancellation charge on order of 87 rs..

It is my first order and if this type of mistake are caused by your system how i trust your company

I send you attachments of delivery instructions image where you conform deliver address

Take care of my request for return my charges another i take legal action... Its not about money but how's this type of mistake oqure by your system

Today i am order on swiggy. I am order gujarati thali from hari om centre restaurant ahmedabad.in this order i am found insects. And food quality is very poor.
I am complainting for this against in swiggy help services but no one is responding me for that.
Here i am attaching photos of this food please found it and help me and i want you should strictly action against restaurant as well as swiggy. And help me in that

I had order burger on 31st in mcdonalds through swiggy, in place of veg i have received nonveg burger. Immediatly i have complained and called mcdonalds but they had told its responsibility of swiggy. I have complained swiggy but not getting any response since 2 days. Nor i have received any replacement or refund of wrongly delivered food. Its very serious matter.