Swiggy Complaints & Reviews

Address: Kolkata, West Bengal, 700001

We have placed order of food by paying online payment for rs.530/- on 29.01.2019 at 16.00 pm from our office at 85, n. S. Road, 4th floor, room no-407, kolkata-700001 but to our surprise your delivery boy has not arrived to deliver the order and on contracting him over mobile he was earlier not picking and then told that he has no order against order no-[protected].

Your customer care is also not cooperating and has failed to serve any solution.

Request you to please look in to the matter as this will fetch a bad image against your brand.

Abhishek saraf-mobile-[protected]

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FUN TUBE

from Godda, Jharkhand

Jan 30, 2019

I ordered items for 280 rupees, and payed it online by card at 10:09 .it cut the money and not given the order .

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FUN TUBE's reply, Jan 20, 2019

I want my money back

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Address: Bangalore, Karnataka, 560102

On 26th jan 2019, i have ordered multiple items from meghana foods. Order number is [protected].
After some time i got message that order delivered, but not delivered, i contacted customer care and they told there is some technical issue and connected with delivery boy. He ased to share my location and i shared. After some time delivery boy mobile was switched off.
Again i contacted customer care, they simple told delivery boy mobile is switched off and will refund money.
This is worst experience, you people dont have backup plan for orders which were more than 2 hours.
I have not received any money back or nothing was done till date.

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OmPrakash13

from New Delhi, Delhi

Jan 29, 2019

Ordered meal(thali) at Swiggy from Raj Darbar Dhaba, cannaught place, New Delhi. There were less items compared to what was mentioned in the menu. Paneer item and sweets was missing.

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OmPrakash13's reply, Jan 27, 2019

I am attaching the details of my order no., delivery time etc.

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Address: Vellore, Tamil Nadu, 632014

I was told that i will get my refund within 24hours but it’s been three days everyday i have to chat and ask for refund and tell every detail everyday to their new executive after 3 days i got refund and that too was lesser than the amount that i should get.
I need that strict action should be taken regarding this.
I was told that i will get my refund on 25th and i got on 29th. I got ₹228 instead of ₹248
Everyday they tell the same thing that refund will be processed within 24hours but it took more than 72 hours.

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prakashmk1103

from Hyderabad, Telangana

Jan 29, 2019

I've ordered chicken curry last night from Dwaraka grand hotel Hyderabad. The curry was very cool and it seemed to be delivered from the fridge.

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Address: Lucknow, Uttar Pradesh, 226006

I want to bring to your notice that a certain delivery boy of your lucknow facility named nitya nand singh was assigned to deliver me my order. His conduct with me was beyond poor. He spoke rudely, unrationally and looked drunk. Please take the required action against such people who are just degrading the name of your company.

The order number was #[protected]
January 28, 9:57 pm

Pratyush
[protected]
[protected]@gmail.com

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Bhavesh Mhatre

from Mumbai, Maharashtra

Jan 29, 2019

The pizza u provide to uss is not properly packed we have send the image so olease peovide it fast hope u will make it clear fast

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Bhavesh Mhatre's reply, Jan 27, 2019

The pizza u send is not properly packed

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My order Id is [protected]... I ordered the item on swiggy. Even though I didn't get any delivery, the order was marked as delivered. I complained this issue with customer care executives but they are not even responding in a proper way. They are lying to me that the order got delivered even though it is not. When I show them the screenshot as evidence, they dropped my conversation in the middle.

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Address: New Delhi, Delhi, 110062

Aaj mene swiggy se rs. 531 food order no.[protected] kiya but khane ki quality bhut hi kharab thi
Khane me mitti jaisa kirkiri bhut hi jiyada tha i think jo chef ne coriander food me use kiya hai woh wash kiye bina hi food me dal diya jish ki wajhe se pura khane me mitti jisi kirkiri ho gaya hai biryani ka test bhi bhut hi jiyada kharab tha. So swiggy plz check this restaurant hygienic food level and plz refund my full money back
Food order no. [protected] pay by lazypay
Mobile. [protected]

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Address: Pune, Maharashtra, 411033

Website: Swiggy

I placed an order today at 1:55 am. At 2:07 i get a message from swiggy that order has been dispatched. At 2:15 i call up the delivery boy and he says it will still take time. At 2:20 am the delivery boy says the food is fallen on the road and i will send you pictures because a rickshaw fellow hit me. How can a parcel which is wellnoacked in aluminium foil placed in a and come out of the bag and rolling on the floor and tear up with all the lollipop on the road. The customer care guys took 25 minutes to resolve my issue. They said i will get a refund within 24 hours and later stated it will take 5-7 business days. They could not even answer a simple question. All frauds around. Please make something at home rather than ordering from swiggy

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Manish Kandhari

from Kishangarh, Rajasthan

Jan 29, 2019

Please check order no [protected] (Swiggy ), order given at 7:47 pm & delivered at 9:14 pm. This shows poor service from your side. Please take quick action to serve the customer best.

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Address: 110001

Hi
This is dharmendra/priyanka
I ordered last night two times to swiggy first order at around 10:15 pm, after one hour 11:15 pm swiggy delivery boy informed me that he can not deliver due to bike problem. Then swiggy executive told me we will deliver by auto but still till midnight 12:00 they informed me that your order is not possible. Then i order to other restaurant after 12 midnight, after 15 min when i called to boy they inform me that “ i am not avail to come and sir kindly cancel the order”. So refused and want to sleep without food.
Today i received a mail from swiggy that my both transaction refund will be take 5-7 days, why it will take 5-7 days if your service is worst and your customer slept hungry.
Swiggy should be stopped and shut down!
I raised the complaint to competent authority also for a many bad and worst service given by swiggy.

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It's unfortunate to write such a mail to you. My wife, jayanti had ordered food on 26th jan'19 @9.15 pm and was expecting to deliver order within an hour time by @ 10.15 pm. But, the order is not delivered till 10.30, so called delivery boy and he said, it will be delivered within next 10 mins. But, order is not delivered till 11.30 pm but it was wrongly updated in system as delivered. After conversation with your customer services, they acknowledged that order is not delivered and assured for refund of payment.

But, refund is not the solution for the terrible inconvenience caused. We along with kids were hungry till late night 11.30 pm waiting for order.

Strict action must be taken to the concerned persons so that customers should not suffer because of such irresponsible behavior.

Hope you understand and take necessary action.

Regards,
Kishor deshmukh

Swiggy customer support has been notified about the posted complaint.

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Address: Lucknow, Uttar Pradesh, 226016

I ordered from swiggy (Order number #[protected]) but when i call delivery boy to tell him the right way to reach my address he didn't picked my call after that when he reached on the wrong location then he is calling me from there and telling me to come there and take the order when i told him to come to right location from. Right way then in a very rude manner he refused to deliver the order... Such an unacceptable behaviour from a delivery boy and the representative of a big giant.. Shamefull approach..

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Address: 411028

I had ordered through swiggy, and some # delivery boy from swiggy picked up the order without even checking the address. And while on the way he gave me a call saying that i cannot travel more than 6 kms, as i will not be paid.
I do not know why the hell did he picked up the order as the first place, when swiggy customer care contacted me he told that the order will be delivered. And after some time i again got the call from the customer care from hydrebad
And this time the customer care person says sir you will have to cancel the order since it cannot be delivered, and rs 75 will be deducted.
These #s have made a new way of earning money, first pickup the order without seeing the address and then ask the customer to cancel it, since it cannot be delivered.

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Address: 625012

Hi sir
My order no [protected]
I ordered my foods in nearby madurai.. My ordered confirmed in swiggy. Without my knowledge my order was cancelled. I called to the service person he not properly answering with the lathagic way. Due to this cancelled i was penalty for rs 75. If you reverse my penalty i will continue with your service..
Kindly reply to this mail

Thanks and regards
Ameer john m

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Address: 560064

One of my neighbor ordered food from swiggy and the delivery person while going back stole my helmet. This incident happened on 25th jan, 2019 at around 8pm. This was complained to the swiggy people and they promised to return back the helmet the same day but not yet done. This happened at chokkanahalli, bangalore. There is cctv footage to prove this incident.

The person who stole the helmet later called and apologized and said he will return the helmet but not done, both the swiggy people and the person working for them does not feel guilty for what has happened and so i am posting this in consumer complaints forum. Not really a matter of helmet but the theft happened by the person and this can later lead him to do more bigger and bigger thefts. We need to get this contained here. I would have posted the cctv footage in the social media and might do if swiggy does not respond/react to this and take necessary action.

Jan 26, 2019

Complaint marked as Resolved

Sorry, that was by mistake, it got clicked and not sure if there is a way to re-open if not will file a new complaint.

Swiggy customer support has been notified about the posted complaint.

Jan 26, 2019

Updated by srisri189 Swiggy — Swiggy person stolen my helmet

One of my neighbor ordered food from swiggy and the delivery person while going back stole my helmet. This incident happened on 25th Jan, 2019 at around 8pm. This was complained to the Swiggy people and they promised to return back the Helmet the same day but not yet done. This happened at Chokkanahalli, Bangalore. There is CCTV footage to prove this incident.

The person who stole the helmet later called and apologized and said he will return the helmet but not done, both the Swiggy people and the person working for them does not feel guilty for what has happened and so i am posting this in Consumer Complaints forum. Not really a matter of Helmet but the theft happened by the person and this can later lead him to do more bigger and bigger thefts. we need to get this contained here. I would have posted the CCTV footage in the social media and might do if Swiggy does not respond/react to this and take necessary action.

Sorry, that was by mistake, it got clicked and not sure if there is a way to re-open

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Address: 401107

Website: Swiggy

I had placed an order for a chicken tikka biryani yesterday however when i received the order the raita was all spilled over and also the chicken tikka biryani ordered had a bone price in it and that too just a bone whereas a chicken tikka biryani is supposed to be boneless. I contacted swiggy to get the order replaced however was denied the same and neither the are ready to compensate or provide a refund for delivering such an order and providing such a bad service.

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Address: 641603

Order no: #[protected]
Order placed at: 26/01/2019, 09:11 am
Order delivered at: 26/01/2019, 10:07 am
Order status: delivered
Ordered from:
A2b veg
Kamaraj nagar, kumar nagar, tiruppur, tamil nadu 641602
Item name quantity price
Mini idli 4 ₹ 320
Onion rava dosai 1 ₹ 110
Ghee masala dosai 2 ₹ 250
Item total: ₹ 680
Gst: ₹ 34
Order packing charges: ₹ 10
Delivery charges: ₹ 0
Grand total: ₹ 724

I have ordered mini idli 4 nos at a2b veg restaurant this morning, but get only 1 mini idli...3 was missing.
I need refund.

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Address: Mumbai Suburban, Maharashtra, 400070

Dear swiggy

Yester day i ordered food through netbanking even my amount got debited. But some how i received an sms it say ""dear customer, we have refunded rs. 1207 for your failed payment against order id : [protected] to your bank account/card. Updated balance should reflect in 4-7 days""... But i didnt received any refund i paid for cash please i request you to processes it as soon as possible

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Address: 411038

Restaurant id: 7857

Trade discount was discontinued after september 2016. Till june 2018 the credited amount was matching with the statements sent by swiggy. From july onwards without any intimation and correspondence and confirmation from restaurant owners they started applying trade discount and which got revealed in december. I escalated this to swiggy poc (Funniest part is they change the poc every now and then so no one to take ownership) but just got a response that "we are working and what happened was a technical glitch".

I escalated the issue on 14 december and till today nothing has been done. They are asking us to tell how much amount they owe us but again as per the "technical glitch" the excel sheet they share with restaurant owners do have different formats everytime. Their finance department also don't have data? This is not acceptable for a esteemed company like swiggy and till today they are just running around the bush.

I'll wait for more 15 days or i'll write an email to owners directly.

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Address: New Delhi, Delhi, 110078

Hi i hav my swiggy account with the name kimi and cmid[protected], i have ordered food yesterday. Details are given:,
Order id [protected]
Evergreen sweet house rabri n malpua, 109rs

Anf order id [protected]
Dilicious - plain rice - cost 135

It was not cooked properly and burnt i reqyest for refund on customer care but i didnt get any resolution they were offering me 25 rs coupon. It is ridiculous. I want complete amount to be refundede asap.

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I have done 3 transaction (Details mentioned below) on 16th/17th january 2019 which were failed. While the amount has been deducted from my savings a/c i have not received any refund for the same. I have written a complaint to swiggy at [protected]@swiggy.in on 24th january. I have not yet received any communication from swiggy nor any refund.

16th january 2019: order no - [protected] - rs105
16th january 2019: order no - [protected] - rs103
17th january 2019: order no - [protected] - rs166

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Address: Surat, Gujarat, 394510

Website: www.swiggy.com

My complain is against order no # [protected].
This order was delivered after one hour instead 30-40 min expected time by a short temper delivery boy, when it comes to payment 500 rs given by house lady against 170 order amount. He refuses to take it yelling i donot have change. Rs. 200 was arranged by lady with neighbor and offer to delivery, but he lost his temper and started yelling you people want to eat free and created a scene on the door and used abusive languages against the lady in the house.in the response ladies closed the door. Delivery boy must sense that he may get some negative response from the lady in society he left the scene and kick the closed door.

Swiggy customer support has been notified about the posted complaint.

Jan 25, 2019

Updated by imako For information payment still pending

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dipeeka chouksey

from Vasai-Virar, Maharashtra

Jan 26, 2019

Order waffle from Belgium waffle company.
Waffle was very very hard like toast, applied choclate feeling was very less

Over waffle box zomato tag was present

Swiggy Complaints & Reviews

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Swiggy reviews & complaints page 216

food not delivered-on line payment made

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order not delivered no proper response

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refund problem

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misbehavior by concerned delivery boy of swiggy foods.

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didn't receive the order

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food quality very very bad

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delivery boy and customer care

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food delivery service is very worst

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food not delivered as per commitment

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disrespectful behaviour of a delivery boy

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order was not delivered

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without my knowledge he cancelled my order

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swiggy person stole my helmet

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order delivered was spilled and also not prepared as per the standard

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shortage in delivery

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amount debited but didn't get any refund

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trade discount not applied even after there was no communication from restaurant administration.

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bad quality

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refund not initiated for failed transaction

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rude behavior of delivery boy

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