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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025
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Swiggy reviews & complaints page 222

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D
DEEPAK KUMAR 17
from Hyderabad, Telangana
Dec 12, 2018
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Website: www.swiggy.com

I scheduled a order on 12th December. It was scheduled to be delivered between 5:30 to 6 pm. The delivery was done at 3:15 pm which is way ahead of the schedule. then they cancelled the order. I had paid 364 rs but they initiated the refund of only 114. They are saying they cannot refund it. I called them multiple times. Every time they are saying different reasons to not to refund.
+2 photos
Swiggy customer support has been notified about the posted complaint.
Dec 15, 2018
Updated by DEEPAK KUMAR 17
Swiggy escalation team called. They are ready for refund.
Swiggy escalation team called. They are ready for refund.
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    vaibhav pandey2783
    from Lucknow, Uttar Pradesh
    Dec 12, 2018
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    Address: Lucknow, Uttar Pradesh, 226012
    Website: Swiggy

    This is to bring to your notice that my order (Number — [protected]) was of worst quality. Even, the order was for family which was not enough even for two persons. This makes me not to chose swiggy as a food booking medium as no prior check of the food is done by the agent. I would also mention this inappropriate delivery mechanism by the worst swiggy app on the social media so that should not feel cheated like me.
    Swiggy customer support has been notified about the posted complaint.
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      A
      ansel moncy
      from Hosur, Tamil Nadu
      Dec 12, 2018
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      Address: Coimbatore, Tamil Nadu, 641022
      Website: www.swiggy.com

      I ordered from a hotel and the money was deducted from my bank account as i paid with online banking
      Then after an hour or so the hotel did not confirm my order
      Now it's been more than a week and still the order is not confirmed and when i call a customer executive they tell me that they can't help me as they can't see the order in their system (Which is not my fault) even after i give them the order number
      Today the order has disappeared from my list of orders and the money has also not been refunded.
      The customer executives don't even help
      If they can't see the order details it's totally their fault
      +2 photos
      Swiggy customer support has been notified about the posted complaint.
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        H
        Harish Chandran C
        from New Delhi, Delhi
        Dec 12, 2018
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        Address: Bangalore, Karnataka, 560022
        Website: www.swiggy.com

        I ordered food through swiggy on 12 dec 18. Order number is #[protected] and the delivery boy's name was nagaraj (Mb no-[protected]). The deliver boy refused to deliver the food at the door. He stopped at the main gate which is 500 mtrs away. He started shouting when requested to deliver at the door and told that he will cancel the order. Such kind o[censored]nprofessional behaviour is not at all expected.
        Harry
        [protected]
        Swiggy customer support has been notified about the posted complaint.
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          S
          surendra54
          from Mumbai, Maharashtra
          Dec 12, 2018
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          Address: 400068

          Today i had ordered food worth rs 200 from khas parathas vide order [protected]. The restaurant's site clearly mentioned a free aloo paratha on order over rs 199.in fact the confirmation message from you also clearly mentioned that my order was being delivered with a free item. However free aloo paratha was not delivered. On enquiring with the restaurant i was informed that the scheme has long been withdrawn. On my pointing out to them that their site still displays the scheme, i was bluntly told to take up with swiggy. I am shocked as to how such blatant cheating is allowed by a reputed entity like swiggy. I would like to know what action you propose to take in the matter.
          Surendra singh thakur
          Email id - [protected]@gmail.com
          Swiggy customer support has been notified about the posted complaint.
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            K
            krvv
            from Bengaluru, Karnataka
            Dec 12, 2018
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            swiggy cheats - wrong delivery. incorrect refund. swiggy keeps my money

            Website: www.swiggy.com

            Order #: [protected]
            Dt: Dec 10, 2018

            It all started with an incorrect delivery, and item missing. Swiggy acknowledges incorrect delivery, accepts an error with processing my order, but refunds amount only in part (not full).

            Swiggy's customer support agents acknowledged that a mistake in order processing has caused only a refund in part to be processed, but they claim that they have no way to refund the...
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            C
            Charvi Trivedi
            from Ahmedabad, Gujarat
            Dec 12, 2018
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            Address: 380009
            Website: Swiggy

            I have made several contacts after 9th nov when i placed an order with china hut. The order wasn't accepted but the amount was deducted. After multiple contacts with swiggy customer support, i have still not received the refund. At the first place they said the amount is not even deducted. When i mentioned i have the proof of the amount getting deducted, they said they now see it and shall gelp me with the refund, but nothing done so far. There is no one who is ready to take ownership, and they are simply passing me on from chat to email and email to chat. Requested them to give me their managers number so that i can contact them directly, but refused.
            Swiggy customer support has been notified about the posted complaint.
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              V
              Vyom walia
              from Delhi, Delhi
              Dec 12, 2018
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              Website: Swiggy.com

              I was really very hungry.. But they delivered me this.. The food is completely cold and stale.. You can't even eat it.. Rotis are like they were made one day ago.. O can't even recognize which dal is this.. And about vegetable.. Alla i can say is yukkkk... I'm really very disappointed this time from swiggy.. I've talked to the senior care executive for about 30 mins.. I want to raise a complaint against that resturant and i want my money back.. Plus i wanted to know that what action swiggy took against that resturant..
              Swiggy customer support has been notified about the posted complaint.
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                Pranav_Simha_Nateri
                from Hyderabad, Telangana
                Dec 12, 2018
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                Address: Hyderabad, Telangana, 500062

                Swiggy order
                Order #[protected]

                I have ordered an item with the above order number. The delivery executive name is a nagaraju. I have got his call from the below number [protected].

                The complaint is right from the picking up of the order he was very rude in talking and he kept on insisting me to tell me the location even though i have provided my exact location in maps from swiggy. After he almost reaching my location he called me and denied delivering the order and instead asked me to come to a place to handover the parcel. I went to the place where he was there. Then after he was talking all rubbish after meeting him.

                I want some action to be taken against him
                Swiggy customer support has been notified about the posted complaint.
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                  K
                  Kusuma Saripalli
                  from Hyderabad, Telangana
                  Dec 11, 2018
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                  Address: Krishna, Andhra Pradesh, 520003
                  Website: Swiggy app

                  This is kusuma again. I just want to attach the orders which were cancelled twice by swiggy team for your reference in resolving the issue. This mail is the continuation of my earlier complaint as i did not attach the orders that were cancelled. I want this issue to be resolved as i suffered a lot with the tantrums of swiggy team. I was and am penalised again today by bearing the cost of cancellation and this need to be addressed by swiggy management.
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                    R
                    Ramkumar Srinivasan
                    from Bengaluru, Karnataka
                    Dec 11, 2018
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                    Address: 560037
                    Website: swiggy.com

                    We have ordered food on swiggy app . During order it claims food will be delivered in 30 mins or free but they delivered late .
                    We provided evidence to swiggy and asked for a refund but they refused to refund. I have screenshots of portal chat history as evidence.

                    it is unfair to claim on the portal or promising of providing time based services and refusing to comply with it.
                    Swiggy customer support has been notified about the posted complaint.
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                      K
                      Kusuma Saripalli
                      from Hyderabad, Telangana
                      Dec 11, 2018
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                      Address: Krishna, Andhra Pradesh, 520003
                      Website: Swiggy app the worst to mention

                      This is kusuma. It's my second worst experience with swiggy. When am picking my current address through gps while ordering food but to my wonder the delivery person calls me after reaching to my office address. Till pick up the app shows my home address but to ur best knowledge, the address suddenly shifts to my office address when the delivery boy calls me. No track till i get a call. I can just view the order from home to restaurant on screen. And two times my order was cancelled n charged with rs.75/-. Worst app n worst services with best looting techniques. Even after explaining the situation the swiggy executive or i don't the person who spoke to me, teaches me how to select address through gps. Helpless guys. Without knowing that how can a person order online? The management should have realized that. No alternative was provided n on top of it they r talking about their useless rules n regulations for charging for cancellation. Whose mistake was it? Ordering correctly or taking address by app wrongly? Leaving this to so called swiggy management. The only agenda of the app is looting by charging without any mistake of mine. Worst services. Good bye to swiggy. Better go with other methodology to loot. A person can bear it max for two times. Wrong choice of doing business.
                      Swiggy customer support has been notified about the posted complaint.
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                        H
                        Harshitha Sun
                        from Delhi, Delhi
                        Dec 11, 2018
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                        Resolved

                        Address: Bangalore, Karnataka
                        Website: swiggy

                        On[protected] i ordered with order no. #[protected] from new hyderabadi restaurant. I received it within half an hour. My item was plain biriyani. I came to know that it is very bad quality food. It was smelling non veg. It was too oily. I am a pure vegetarian and smell of non veg couldn't bare at all. I ate a spoon and started vomiting and stomach upset. So i thrown the whole dish. By this, food is waste, hard earned money is waste and wasting the food with my hand made me very upset. The whole night i was not able to sleep due to my bad health condition on eating the one spoon of food. I contacted their customer care of swiggy, they were just telling sorry sorry sorry. How could swiggy promote these type of bad restaurants? I want my whole order money refund along with the penalty of extra fifty rupees. The reason for penalty is due to that type of food my health condition was affected. That food caused me diarrhea. So please swiggy promote only those restaurants which are good at it's food quality taste and healthy.
                        +1 photos
                        Dec 12, 2018
                        Complaint marked as Resolved 
                        Thank you very much swiggy, you have addressed my complaint and solved it very easily. I am too much satisfied with your service.
                        Swiggy customer support has been notified about the posted complaint.
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                          N
                          Nikhil Prasannan
                          from Dharwad, Karnataka
                          Dec 10, 2018
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                          I made an order of an available item from a restaurant.I got a call from the restaurant after ten minutes that the item is unavailable and the delivery boy asked me to cancel the order and said that I will get a refund in 2 hours.HThe customer care said that I will get the refund within 24 hours, It's been more than 24 hours and I haven't received my money yet.It was the restaurant's mistake in the first place and now they are not giving me my money back.
                          Swiggy customer support has been notified about the posted complaint.
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                            R
                            Rubs333
                            from Chennai, Tamil Nadu
                            Dec 10, 2018
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                            Address: 560037

                            I have orders pepper and salt prawns cost of 340/- including delivery. Surprisingly the item what i order and recieved is different and packing with a poor quality plastic box. I cant find any prasna except maida doughs. I called customer care immediately along with feedback. They offers me 110 rs coupon against 340 rs, when i oppose they put me hold connected call to restaurant where order was given. The restaurant lady except that order is different from delivered item as their cook only know the cooking that way. Instead of pepper salt there were only onion, garlic, colours, were filled. So i request consumer to investigate the same are siwggy only responsible for deliver or they are responsible for ensuring the quality of food from their food vendors. This is health and saftey issue with quality.
                            Customer should get the worth what we pay for!
                            Swiggy customer support has been notified about the posted complaint.
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                              M
                              Marisha Maben
                              from Mumbai, Maharashtra
                              Dec 10, 2018
                              Resolved
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                              Resolved

                              Address: 400072

                              Rethis isgarding the order whicjh i placed yesterday (09/12/2018)consisting of chrispy burger fries & coke from burgerking through swiggy . the delivery boy issued the order but i couldnt coke the bill consisted the order but the delivery executiive denied it .i immediately complained through swiggy app. even the customer care denied my complain and told its restaurent fault and contact the restaurent . i called the restaurent fellow the exective vinay he told that the order was corrrectly sent but the delivery boy has failed to give . i kept on calling the delivery boy but he stated that the order didn't consist coke and was blaming restaurnent . even though i had the bill
                              I as a constumer had paid the full amount of bill and its very poor to hear that the such a famous restaurent like burkerking has such a scam .
                              i would request for correct methods to be taken by the concern people and i be granted the refund
                              +2 photos
                              Dec 13, 2018
                              Complaint marked as Resolved 
                              after a long conversation finally the swiggy team gave me a compensation of 50rs for the 93 rs order . i had to suffer alot to get this thing done . it was a terrible experience . there is no proper professionalism to deal with customers
                              Swiggy customer support has been notified about the posted complaint.
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                                Shankardummi
                                from Kombai, Tamil Nadu
                                Dec 10, 2018
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                                Address: Bangalore, Karnataka

                                I am order one food and it was not cooked properly and it's coming bad smell for tat I was complained customer care they not repling proprely. And they saying it's not our fault . They are also not repling properly. Pls check and clarify this One . And one more thing is don't buy any food in swiggi . Because they will not serve properly . The customer care people is too bad response. Pls do the needful
                                Swiggy customer support has been notified about the posted complaint.
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                                  Prerona Das
                                  from Delhi, Delhi
                                  Dec 9, 2018
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                                  I had ordered two dishes from this restaurant (Freshmenu in malviya nagar, order #[protected]) and the order was placed without any issue. But when i had called the delivery executive, the man said one of my orders was out of stock. This has happened in swiggy for the fourth time now. Fourth time. Out of anger i have cancelled my order. On top of that i'm hungry and also i have my exams tomorrow. I'm anyway super stressed and this site can't fix this problem. If the dish isn't available then why does it even show on the menu?? And then i call the delievery man and he says the order is out of stock? And then he made me talk to the restaurant person and even he refused to talk to me. I am so so disappointed and furious. I'll tell all of my friends not to order from this stupid app unless you fix this problem.
                                  Swiggy customer support has been notified about the posted complaint.
                                  We ordered honey chilli potato which was not delivered. Payment done through paytm. The customer care refuses to give the entire refund. Instead offering only 75 rs coupon whereas we paid 120 rs for the same item.
                                  I had pinned my location using gps but the delivery man is calling for every 5 min and asking me to tell the address. On delivery I asked why u can’t follow gps? For that he is shouting at me. I don’t know whether he is a customer or delivery man. Worst behavior worst attitude.
                                  I received a different order and the customer support responded back with no solution !! Neither a refund or a replacement would provided from them!
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                                    J
                                    Joie De Vivre Joban
                                    from Delhi, Delhi
                                    Dec 9, 2018
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                                    I have placed an order from kumar annapurna restaurant on 09/12/2018 at around 08:15 pm... More than 01 hour 15 minutes elapsed... Order is yet not received n delivery man is rather making excuses that we have filled wrong address where we are receiving order almost daily in correct time... He also once called to say that our order is mistakingly kept by another client n now he is putting allegations to cover for it... Kindly do attend d same complaint
                                    Swiggy customer support has been notified about the posted complaint.
                                    I have oredred a food with swiggy having order no [protected] although food was good but the delivery boy is misbehaving with me he has saved my phone no and messaging me on whatsapp and also sending me vulgar photos.
                                    These practices are not acceptable at all.
                                    please look into this matter as such practices will defame you.
                                    I ordered from jumboking and after 2/3 mins later my brother cancelled the order the order was not confirmed . Swiggy members was on the way to confirm order and order was cancelled and they charged me with rs 75 on 125 rs order refund was given rs 50 .
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                                      Prince_sethi
                                      from Noida, Uttar Pradesh
                                      Dec 9, 2018
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                                      Resolved

                                      Address: 110030
                                      Website: Swiggy

                                      I ordered butter masala dosa from goverdhan vegetarian restaurant using swiggy. I pay online my order was canceled i am on call with delivery boy and he said you arent attending my call so i cancelled your order i am on call with delivery boy and guiding him. I am very disappointed it is not a first time yesterday i recieve my order pacakaging was borken i complained but he say sorry sir i cant do anything for you this company engluf a customer money they never ever resolve a customer issues always say same things sir this time we cant do anything so why they open customer care they cant resolve customers issues. Do something for this type of company engulf a customer money only they....
                                      Dec 9, 2018
                                      Complaint marked as Resolved 
                                      The issue is not resolved yet
                                      Swiggy customer support has been notified about the posted complaint.
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