Swiggy Complaints & Reviews

The food was ordered at 1 am, for which they replied back at 1.45 am that due to mishandling by the delivery executive, the order packet was destroyed and cannot be delivered.

As a response, they denied to replace the order again.

Without our confirmation, the order was cancelled and further demanded us to place the order again from the app.
Now at 2 am no restaurant was available at swiggy app to service us, to which customer care responded that they are not willing and able to help us.

Further, due to unavailabiltiy of sufficient funds, we were in no position to order again, and upon sharing the situation to the helpline executive, he is adamantly and lying and boasting to us for refunding within next 15 mins the order amount paid online for the cancelled order.

Being highly troubled by the lack of service by swiggy delivery and operational executives, we were caused undesired inconvenience and were denied any service or solution for the order, or for the troubled caused by their actions.

The level of service and absence of efforts to handle the problem was very frustrating and troublesome.

Even the swiggy customer care proved futile and admitted to being totally useless and incapable of helping or reducing our inconvenience and stated to being unable to service us in any way.

We want proper response and solution for the problem and need our grievances to be handled sufficiently.

The order details are-
Order id #[protected]

I started chatting with swiggy team and they rudely ended the chat by saying we will make every effort to see that this never happens again. Blah blah.

Food is stale, cold and unwanted ingredients. Just wanted to get my money back or replace the item. They said, they would pull up their socks next time.

I would not recommend this app not even for a single pie to buy.

Make sure not to install this app at all and also be assured that this app will make contacts with fake restaurants having bad quality foods, they even do not use quality water in their food dishes.

I ordered food from swiggy a month back and i got a cockroach in it. That time their manager called me and apologized i accepted it. After that, another case happened where i ordered for my food and i didn't receive it for an hour. When i called up the delivery boy he said that this a wrong number. After that again i texted their support team. They still didn't reply me back for over 17 minutes. After that, i had to call me up. Like always, they initiated a refund after starving me for hours!
Now yesterday, i placed an order for a meal and pepsi. I received the meal but didn't get pepsi. The delivery guy said that he'll come back with it. I waited for an hour. He never came back. Then i called him up he said he's coming but he never came!
I told this to their support team and they said okay. We'll initiate a refund for you. I said no. I want to talk to your manager.
After serving me cockroaches, never serving my food and then never delivering my order, they can't just proceed with a refund each and every time by putting me in a # situation!

I had requested for a refund last sunday since my order was cancelled. The hotel was closed that day but no such detail was displayed on the swiggy from where i had ordered the food.. They said that the amount will be returned to me in 2-3 business days and yet now its a week i haven't received any refund... I contacted my bank and there is no such refund reflected on my account. Please acknowledge this on prior basis and give me a call in this regards..

For ordering food online, I use swiggy app quite often and after i cancelled my order in the second week of december 2018 once, pay by 'cash on delivery' option was made unavailable for me. And i don't have a bank account, i can't pay online. Please help because disabling cod option is not allowing me to order food from swiggy anymore. I like this app but them disabling COD option is being very inconvinient to me. I don't like this step of them because it is wrong, cancellation of order is normal and they didn't notify me about the reason of disabling cod.

Swiggy executive was at restaurant for over 45 minutes and i was not able to track further movement of order picking up for over 50 minutes.

I had started chatting with swiggy team and they rudely end the chat by saying it will deliver as executive reached to restaurant.

I again started chat and now he said, it will take 60 more minutes and when said it is already 60 minutes of order then he started chasing to delivery rider and then informed restaurant is closed.

Now the order time is 80 minutes.

Question are?
1. How come restaurant accepted order and confirmation pop-up at my screen?
2. What was there delivery partner was doing for over 50 minutes at restaurant when it was closed?
3. How come same restaurant was available on sales even after they are closed?
4. When it is all swigy's mistake then why they not accepted there fault?
5. Why i should not demand for 100 times refund for order which was waited for 80 minutes after order confirmed?

Thank you

I ordered food today from swiggy. My order number is [protected] from my account registered with mobile number [protected]. I ordered food from restaurant goutam's. The food was of very bad quality, it was really very bad. I threw all the food in the dustbin. I contacted swiggy help centre. They kept on replying me we are sorry we apologize... What am i gonna do with their apology? If that food causes any health issue who will pay? They did not refund my amount, and they said that the best they could do was to reorder the same food. Tell me, why will i eat the same food which i threw? Moreover i had to chat with four chat executive. They kept on marking that issue was resolved from their side. Now i am talking to the fifth one. I wnat to file a complaint against them and their customer executives. This is cheating and misleading customers. They charge so much and give poor quality food and later they say we cant refund your money. Your money is wasted. I want a refund from them or else i want to file a complaint against them.

1 items was missing from order. I immediately complained to online chat system of swiggy. I was told that missing item cant be delivered neither the money can be refunded citing company policy.
This is not acceptable!! Partial delivery about food, not only spoiling the mood of a having good sufficient meal but also not returning money is intentional & cheap policy to loot!
Order no - [protected]
Date - 22nd dec 2018, time to delivery - 5:44 pm, concern raised to swiggy - 5: 47pm
Missing item: thalaseri mutton biryani - amount - 300 inr
No resolution of such miss is highly shameful!!

I have ordered food from from swiggy app (New krishna bhojnalay bareilly (Order no. [protected]). I haven't received complete order. Paneer tikka worth rs. 120 was not delivered to me for which i have a proof also which i am attaching with this complaint. I have also called the customer service executive, but he (Sheikh amanullah) clearly denied for refund or delivering the missing item.

Hi team,

This is to inform a situation, which has occurred 22-12-18.
Details as follows:
Ordered no: [protected] (Mobile number :[protected]/ [protected])

We have noticed a chicken piece in our veg biryani rice. Upon calling swiggy, and notifying them of the issue. We have received bad response and ignorance towards the issue reported.

This instance has hurt sentimental values of me being a vegetarian. Is how customer service is done.

During my call with the customer service representative, i was on hold for more than 20 minutes. When been asked the agent clams manger is very busy (Ashish). This very disappointing to see how moral and sentimental vales of our customers are ignored.
Kindly explain.

This is to bring to your notice that my first order (Number-[protected]) was of worst quality and stale. Even, the quantity of the food was not upto the mark. Food ordered was very less and not lasted for two persons so i would request all fellow members not to use swiggy as a medium. As here the consumers are cheated with no prior verification of the food quality.

I have ordered the food but your executive has not delivered the food because of his personal problems and I have received a sms that I have not answered phone call. I was excepting your food and I was starved for the entire night. This is a breach on you..
Your order #[protected] has been cancelled. We have initiated refund of Rs 427.0 to your account and the same should reflect within 2-4 business days.
Our Swiggy executive is calling you to verify your order. Please pick up the call.

Today i have ordered food from Swiggy and i have got the food after one and a half hours ( which was Promised to deliver in 32 mins) with House fly in it.

WHen i called swiggy regarding the delay in delivery the solution they have is to cancel the order.

When i asked about the house fly they don't have any response.

What i am i supposed to do? who will bear the consequence? who is liable for the quality of the food ?

Order no. #[protected]
Delivery executive: nikhil thakur
Swiggy call executive: yogesh

I am a super swiggy customer. They did not deliver food since google apparently showed a little farther pin. The 1st exceutive said that it is in 600 m radius while another executive said that it is more 4 kms.
After 45 mins of calling, they did not deliver my order.

The delivery executive was saying that 'we're not paid' to deliver etc etc.
Without any apologies or an regret, they decide to just not deliver the food.

Where are customer service gone? Their website states that 'customer comes first'! Joke!

The delivery executive even refused to ask someone the address on the road!

This is nothing. Earlier from swiggy i got non-veg food instead of veg & yet they were zero apologetic.

Highly unprofessional.

Order # [protected] was placed on 20th Dec @4:00pm with the restaurant corner house marked as 30 min or free. The delivery was made to me by 4:36pm and when I called up the customer care and they said that this service is only available for "Assured Customer". I asked him what do u mean by that which he was not able to explain me. Then i asked him is it mentioned anywhere in the App and answer to it was "NO".

Now i do not understand why swiggy give a service when its not available. Its a CHEAT and i would not TRUST them on any kind of service.

I place cake order from jay ambe bakery at 1.30 they took my details and deducted amount at 3 pm i called deleivery boy he himself cancelled my order without any notifiction as amount was credited in tgere account after that tge boy stop replying my call and when i calked customer support tgey did the same thing and in chat they people pass on the same auto genrated msg nd cclose the issue without concern # service

This was my very first time ordering food online via swiggy. I am being cheated. I didn't get what i paid for.

Order #[protected], placed on dec 19 2018 for 2 thalis from khurana kitchens (Sadar bazar wale), club road punjabi bagh, delhi.

1 (Special thali):2 stuffed aloo paneer naan + shahi paneer + choice of dal makhani or chole + raita + salad + pickle. (Instead of stuffed aloo paneer naans, i got maida parantha)

1 deluxe thali: 2 stuffed aloo paneer naan + shahi paneer + dal makhani + rajma + rice + raita + salad + pickle. (Instead of stuffed aloo paneer naans, i got maida parantha: no rice, no rajma)

Those guys cheated on me. I don't want my refund but i want strict action for these kind of vendors who are violating the rules for online business

This is not the matter of just couple of rupees, its the matter o[censored]nethical business practices. They should be punished

I am sorry to say this, swiggy is cheating the customers by cancelling the orders with applying cancellation charges up to 80% without proper reasons. I had ordered food which worth is RS 200 . After they accept my order the delivery boy inform me that he can't deliver to my location and requested me please cancel the order and also he make sure no cancellation charges applicable to it. Later in hub call they only cancel my order with the reason incorrect address. For that they charge Rs 183 which is 80% of my order. But actually the cancellation charges is maximum 50% of the order. After that when I contact customer care they are saying we are helpless and not responding So kindly take it is an priority issue and help me in this.

Even dellivary boy requested me to cancel my order that cancellation charges also I have to pay which is around 80% cost of my order. I think this is not fare.

This is absolutely cheating of customer.

Swiggy delivery guys don't care to take the bill from the restaurant and then they complain saying "restaurant didn't give us the bill" and ask to pay the amount without any invoice.
Apparently, they do produce an online bill via mail which includes gst on top of the gst the restaurant charges

Without actual invoice from the restaurant they want to evade taxes and also promote tax theft by not asking for a bill to the...

I got a call from the number[protected] at 21:49. It was a blank call. After hanging up I got an immediate text on whatsapp from the same number saying hyy. After me asking the person about his identity he claimed to be a delivery boy. I told him that I haven't ordered anything on which he started talking weirdly. When I told him that I wish not to be contacted in the future and that I will lodge an official complaint against him he sent two emojis. I'm trying to retrieve the chats as the chats disappeared when I blocked and reported his number on whatsapp. But I have enclosed a picture of my call log which contains the first call made by him.
Please ensure that strict action is taken because we would not feel safe ordering from any app if such things happen.