Swiggy Complaints & Reviews

I purchased super membership worth rs.129 on 24 november 2018. The membership promises to deliver food on time and covers free delivery.

In past 10 orders, there has been instances where 2 times the food has been no delivered (15 nov & 13 dec). Also, 4 times the order has been delivered very late then the promised timelines.

In yesterday's order[protected], 1:11pm), i have rigorously followed for 1 hour but the responses were very standard and not upto the mark. The delivery executive was not reachable. Finally, they gave an option to cancel the order and decided to provide refund for the order.

For almost 2 hours, i was starving and continuously fighting with swiggy staff. It was really a mental stress and definitely harassment as i had to literally had to push them to respond to my queries appropriately. Moreover, post cancellation of order, they change the status to 'delivered' (2:59pm) on their own to which i raised an objection as no one called & delivery was not made. This is definitely a cheat.

Given the scenarios, where they have failed continuously to fulfill their promises for on-time delivery including free service, i was not able to take optimum advantage of my super membership for which swiggy has charged.

And since there has been continuous lapses and mental tortures every time, i decided to cancel my super membership & asked for refund to which they have outright denied.

As a consumer, we expect retailers to fulfill what they advertise and promise on their business sites & stores. But swiggy has continuously failed. Moreover, denying to refund post failure is definitely nothing less than a loot.

Attaching few images of order which shows i have purchased membership and orders cancelled from their end.

I request you to take strict actions against misleading advertisements, non-fulfilling the promises, and torturing the customers for their rightful claims.

In case you need more details, please do let me know. I shall be happy to share.

Order id [protected].. Ordered food on 13th december night around 10.20pm, received incorrect food items and bad quality item, not able to eat the same. Contacted restaurant immediately, they didnt send fresh order, directly refused to send. Then started contacting swiggy, they didnt help at all, processed a coupon of some amount, as per refund policy if the order is not fulfilled then refund will be processed to the source, after so much...

Iam bablu i ordered on 13th dec 2018 at 10pm and order got accepted asked me to wait till 10:45pm. I started messaging for my order to get delivered they responded saying order is ready executive will get assigned shortly. Waited till 11:10pm and messaged the chat support says picked my order he will come shortly. Now at 11:35pm they says restaurant closed at 10:30pm only so they automatically cancelled my order. Am i fool waiting since 1.5hour for my food stayed hunger. Swiggy day by day going bad sorry worst in service. Just fooling customer who trusted them. Booked order paying service charges instead of getting offers from many competitors in the market. If customer does the mistake they charge cancellation fee. If company does the mistake what does a customer should charge.

This is highly unprofessional nd unethical. I ordered malai chap on 13/12/2018 in the evening. And i received a non veg order which i don't even know about what was it. This is ridiculous that they're providing the worng food item to the client. This is a blunder mistake that i've seen till now. Cancellation nd refund is quite common but this is highly unacceptable. When j asked to cancel and refund they denied to refund it too.

Orders food today in swiggy .the delivery agent spoke rudely .said I have pinned wrongly in map .I typed only the correct address and orders by COD . If tits showing wrongly for them I map he is blaming me .I spike to the customer service also she dint answer to my questions .connected the call to deli Very agent and she was silent. I complained his behaviour to me was bad .but she dint not take care of the issue. The delivery agent said he will only go by map will not check my address even if it is corrected. Please take necessary action against these guts speaking without descency to the customer .mind he is speaking to a lady .

Date: 22-nov-2018

Order id: [protected]

Description: i ordered the food on 30 or free offer on the above mentioned date. The food was late, i got a message saying "your money will be refunded". Its been 3 weeks, still i haven't got the refund. I even contacted the help menu to generate the refund, but the response are all not good. These are disloyal offering to the customer and i find it more irresponsible.

Solution: refund has to be generated.

I ordered food through swiggy from manipal express hotel, manipal, karnataka. I received chapati that had an offensive odour (Seems the hotel used the spoiled dough for making chapattis). I strongly recommend swiggy to look at the quality of food, a hotel is sending through swiggy. Your customers' health need to be your prime responsibility. Online ordering would not be preferred if we get to have spoiled food.

Very upset with the unprofessional staff of swiggy. Wanted to do partnership with swiggy but the staff was very rude on call. Looks like they are too packed with the business that they are hunging up phone on the clients face.

Swiggy representative no. : [protected]

I suggested swiggy to take control on there staff or the way they have grown the business fast, similarly might come down.

I had ordered dal kichidi from swiggy on 14th november 2018 at 10 pm, which cost rs. 170 including delivery charges. The delivery guy had called me and informed me that the order could not be delivered as the restaurant was closed by the time he reached there. I had applied for refund with swiggy for rs. 170, however i have not received the refund in my bank statement after multiple complaints and requests for refund with the swiggy application.

I scheduled a order on 12th December. It was scheduled to be delivered between 5:30 to 6 pm. The delivery was done at 3:15 pm which is way ahead of the schedule. then they cancelled the order. I had paid 364 rs but they initiated the refund of only 114. They are saying they cannot refund it. I called them multiple times. Every time they are saying different reasons to not to refund.

This is to bring to your notice that my order (Number — [protected]) was of worst quality. Even, the order was for family which was not enough even for two persons. This makes me not to chose swiggy as a food booking medium as no prior check of the food is done by the agent. I would also mention this inappropriate delivery mechanism by the worst swiggy app on the social media so that should not feel cheated like me.

I ordered from a hotel and the money was deducted from my bank account as i paid with online banking
Then after an hour or so the hotel did not confirm my order
Now it's been more than a week and still the order is not confirmed and when i call a customer executive they tell me that they can't help me as they can't see the order in their system (Which is not my fault) even after i give them the order number
Today the order has disappeared from my list of orders and the money has also not been refunded.
The customer executives don't even help
If they can't see the order details it's totally their fault

I ordered food through swiggy on 12 dec 18. Order number is #[protected] and the delivery boy's name was nagaraj (Mb no-[protected]). The deliver boy refused to deliver the food at the door. He stopped at the main gate which is 500 mtrs away. He started shouting when requested to deliver at the door and told that he will cancel the order. Such kind o[censored]nprofessional behaviour is not at all expected.
Harry
[protected]

Today i had ordered food worth rs 200 from khas parathas vide order [protected]. The restaurant's site clearly mentioned a free aloo paratha on order over rs 199.in fact the confirmation message from you also clearly mentioned that my order was being delivered with a free item. However free aloo paratha was not delivered. On enquiring with the restaurant i was informed that the scheme has long been withdrawn. On my pointing out to them that their site still displays the scheme, i was bluntly told to take up with swiggy. I am shocked as to how such blatant cheating is allowed by a reputed entity like swiggy. I would like to know what action you propose to take in the matter.
Surendra singh thakur
Email id - [protected]@gmail.com

Order #: [protected]
Dt: Dec 10, 2018

It all started with an incorrect delivery, and item missing. Swiggy acknowledges incorrect delivery, accepts an error with processing my order, but refunds amount only in part (not full).

Swiggy's customer support agents acknowledged that a mistake in order processing has caused only a refund in part to be processed, but they claim that they have no way to refund the...

I have made several contacts after 9th nov when i placed an order with china hut. The order wasn't accepted but the amount was deducted. After multiple contacts with swiggy customer support, i have still not received the refund. At the first place they said the amount is not even deducted. When i mentioned i have the proof of the amount getting deducted, they said they now see it and shall gelp me with the refund, but nothing done so far. There is no one who is ready to take ownership, and they are simply passing me on from chat to email and email to chat. Requested them to give me their managers number so that i can contact them directly, but refused.

I was really very hungry.. But they delivered me this.. The food is completely cold and stale.. You can't even eat it.. Rotis are like they were made one day ago.. O can't even recognize which dal is this.. And about vegetable.. Alla i can say is yukkkk... I'm really very disappointed this time from swiggy.. I've talked to the senior care executive for about 30 mins.. I want to raise a complaint against that resturant and i want my money back.. Plus i wanted to know that what action swiggy took against that resturant..

Swiggy order
Order #[protected]

I have ordered an item with the above order number. The delivery executive name is a nagaraju. I have got his call from the below number [protected].

The complaint is right from the picking up of the order he was very rude in talking and he kept on insisting me to tell me the location even though i have provided my exact location in maps from swiggy. After he almost reaching my location he called me and denied delivering the order and instead asked me to come to a place to handover the parcel. I went to the place where he was there. Then after he was talking all rubbish after meeting him.

I want some action to be taken against him

This is kusuma again. I just want to attach the orders which were cancelled twice by swiggy team for your reference in resolving the issue. This mail is the continuation of my earlier complaint as i did not attach the orders that were cancelled. I want this issue to be resolved as i suffered a lot with the tantrums of swiggy team. I was and am penalised again today by bearing the cost of cancellation and this need to be addressed by swiggy management.

We have ordered food on swiggy app . During order it claims food will be delivered in 30 mins or free but they delivered late .
We provided evidence to swiggy and asked for a refund but they refused to refund. I have screenshots of portal chat history as evidence.

it is unfair to claim on the portal or promising of providing time based services and refusing to comply with it.