Swiggy Complaints & Reviews

I ordered 3 pizzas from dominos, ordered a non veg pizza my mistake i wanted to change the ordered and tried to call the dominos service i called them nearly 5-10 times there was no reply. Later the delivery was 10 mins late and when we asked about it he tried to contact the manager even he wouldn't lift the calls. What a bad service and delivery service.

Hi,

With a very frustrated mind because of your services, I am writing this email to you guys. I placed an order from Nandhana Palace as it assured me 30 Minutes or free.
After checking this I placed an order at 1:28 PM from JP nagar branch expecting it to be delivered by 2 PM. Then when I did not get the delivery of food by 2 PM I started a swiggy chat asking for my refund, the Executive bluntly closed the chat saying once the food is delivered after that we can initiate a refund.

Then i called the delivery executive he was so arrogant with me he said that I don't know anything you talk to the swiggy chat people.

Then i called swiggy where a customer executive picked up my call and was arguing with me that this is not a swiggy assured order. Please check the call recordings, this executive was rude to me and he didn't even bother to understand my query. I requested him to forward my call to the manager, then he argued with me in regards to the same, and when finally he agreed he put my call on hold and after 5 minutes he disconnected the call i want to raise a complaint against this behaviour also i request you to check the call records. Is this how customers are treated at swiggy? I am a regular customer and i am Highly disappointed today.

Then, the delivery guy delivered the order and i did not even get a call from him, after that i called the swiggy people again and that person requested me to send an email and then i ll get my refund. Is there an application error or what is it?

Is this the way a client is treated at swiggy and ignored?

I had maintained that customer loyalty to you guys and this is what i get in return that you won't get any refund or me being humiliated by so many of your executives??

I want the refund for this order as this is highly unacceptable and none of the executives has solved my query.

Mr Sriharsha Majety. I m not at all satisfied with u r service from u r customer service even from the final level of contact of escalation Also.. I requested call back from you but those people saying our CEO will not speak with customer we only handle all complaints Need clarification on about tweet.. U people don't care about customer but they can disconnect the call, they can waste our time ( I had wasted my 6hr for small query) and u will call the customer at night 10pm without customer permission. wonderfull service providing... I had spoken with customer support for more than 7hrs continously...

I ordered from swiggy on 11th November 2018
They delivered incomplete order.
I ordered fries with cheese dip but cheese dip was missing in the delivery.
I contacted swiggy immediately that it is missing.
First they told me to contact customer care via phone.
I contacted them via phone and they told me to contact them from Email.
I contacted them through email and they are telling me that the they cannot do anything in this matter.

How can they not take responsibility of their wrong doing.
And it's not like they are doing it for the first time. They have done this repeatedly. Their customer care is worse.

Hi i ordered food in swiggy however was not delivered but says delivered... This is at 1am in the morning... Tried contacting the delivery guy but he didn't pick the call.

I tried contacting customer care but received pathetic response and they closed the chat without solving the issue.

Attached the chat for your reference.

S
Swiggy
Hello there! Thank you for reaching out to us....

We have order a food on 25th nov 2018 at thudiyalur, coimbatore. Delivery boy don’t know the route clearly we informed through phone call be he roming around and finally reached us by my institutions he arrived and told us to pay rs50 for his roming. We didn’t pay so he blackmail me to pay 50 are he move with ordered food then finally comprised and delivered. Totally disappointed with my first swiggy order so take necessary step to avoid this misbehave.

I had ordered burger from jimmis burger in malad west evershinenagar.. As i started eating realised it was different from what but i had ordered.. Called the restaurant also.. They said they cant to anything.. Said no help.. Infact the quality was also bad.. I had ordered for double checken patti.. It had only one.. They refused to admit that it was their fault.. Very bad experience

I had ordered on november 2018 the 18th at 7.10 and paid rs. 419 through sbi account. But order was not successful, hence then i paid again the amount rs. 419 and this time also order was successful. Then i changed order items and choosen another mode of payment and successful.

It's over a week and i still haven't received my refund.

M karthikeyan [protected]

Order no #[protected] ; booking time 2.10 pm on sunday 25th nov.2018. At mumbai 400082. Delivery time was 36 minutes at the time of placing order. Called up the swiggy delivery boy at 3.00pm. He consulted the restaurant fellow & told us that it will take more time. Therefore we asked him to cancel the order. And then we receive a call at 3.34pm asking us to receive the order or face a cancellation charge of rs.75. I told the lady to get lost. Thereafter received a message informing of cancellation charges. If this is the way swiggy is going to do business, god save swiggy.

I placed order on swiggy and i got the call showing saying that restaurant is no more operating and they cancelled the order. I went on and placed one more order and to my surprise i found my previous order which is cancelled showing delivered successfully even with delivery boy name. Below is the chat i had with swiggy customer care:

Swiggy
Hello there! Thank you for reaching out to us. Please go ahead & type any details that will help our executive understand your issue better.
Someone from swiggy called me and said this restaurant in no more operating so they will cancel the order and refund but this says you delivered successfully and even with
24 minutes ago

I_pamela
Hello sridhar.
As i can see, you have not received the order.
Whats happening here???
23 minutes ago

I_pamela
Let me check this for you. Please give me a minute, i will be right back.

How can you say order delivered with even delivery guy name srinivasul
If i have not checked that money is gone right
20 minutes ago

I_pamela
It's taking more time than the usual. Please allow me 2 more minutes to check this for you.
I taught you cancelled the order i made re order with other restaurant
19 minutes ago

I_pamela
As i can see, the order id - [protected] is active and i can see that the delivery executive has reached the restaurant, your food will be picked up and will be delivered to you at the earliest. Also, you can track the order online.
I am closing this conversation as you seem to be away. Please feel free to connect back in case you need any further assistance. We will be happy to help!

I am talking about order [protected]
The prior order to this
16 minutes ago

I_pamela
It's taking more time than the usual. Please allow me 2 more minutes to check this for you.
Appreciate your patience staying online.
What is this nonsense i have to wait for chat reply for 2 minutes you can't even wait a minute and close the chat
15 minutes ago

I_pamela
I am really sorry for the hassle sridhar but as i can see, the coupon of rs 725 has been given as a token of apology.
As a token of apology, we're processing a coupon refund725 worth of rs 725 flat off. The coupon can be applied only on one order and it is valid for ​90 days. It is applicable to all the orders except domino's and pop orders. You will find the coupon in the offer section of your app.
Then you should mention order not delivered why it shows order delivered

How will i know you are still processing coupon
12 minutes ago
I
I_pamela
I am really sorry for the hassle sridhar.

First you popped up closed restaurant in your list and you called up you cancelled the order and show it as delivered even with delivery guy name what we have to think about it
As token of apology, what you mean that, are you doing favors
As a token of your mistake mention that
9 minutes ago

I_pamela
I can completely understand sridhar and i am ealy sorry that you had to go through this. I'll make sure that you never face this hassle in the future ever again.

You made a mistake and showing as successful order delivered
8 minutes ago

I_pamela
I am really sorry. That was done by mistake by our delivery executive. I will definitely look into this and will make sure that this never happens with you in the future ever again.
When i started chat on previous order why did you say my current order is on the way, i started chat on previous order right
6 minutes ago

I_pamela
I am really sorry for the miscommunication sridhar. I'll take care of it from the very next time.

You guys want me fo pop up all this chat on social media and let everyone know how you showing your mistake as successful service
4 minutes ago

I_pamela
I am really sorry for the hassle that you had to face sridhar. I'll take care that it never happens with you in the future ever again

Thanks for your great customer service, really appreciate that
Now

I_pamela
Hope we were able to help you today. Feel free to reach out if any further assistance is required. Thank you for chatting with swiggy!
New messages

I_pamela
I am really sirry tht you had to go through all the trouble.

Dear sir,

I want to bring to your notice that i order few food items yesterday around 1945 hrs from swiggy. Even after regular follow up with customer care and assurance from your customer service department, the food was not delivered at my residence. Finally the order was cancelled from swiggy team and left me shamefull for keeping my guest wait for the food.

I m a regular customer of swiggy and this has happened 02nd time with me.

This kind of action not only keep us empty but also feel shamefull in front of the guest.

Hell experience. This was the first time i chose swiggy and my experience was worst. I ordered veg meal with chapati but got manchurian instead. My order no is [protected]. I called back delivery boy he said, he can't do anything as hotel gave him that food for that id. I hate manchurian. I threw that parcel into garbage box. Online food order sucks.😡
Hotel name was : hotel on the way.
And i am not going to order again 😡

To
The consumer court
Director,

I had ordered food from swiggy, which was sent half eaten!!!, with wrong food items, basic food missing and cold food also, like it was given to some street begger!
On seeing this horrible food condition i complained to the swiggy customer care and to my astonishment they ordered me to have the food again from the same place, which they would reorder from the same place again! Which served this contagious health alarming, unethical food service. A lady by the the name of pooja in the customer was forcing me to have the food reordered from the same place, on insisting to refund the money back she paid no listening and started misbehaving further saying we monitor the food while sending them i asked how come such food was delivered in the first place then!!!, then she constantly forced me to have the food from the same place again!

Now instead of making up for their unethical food services, these people are harassing customers, when already a person who is waiting for the food gets eaten, frozen, wrong food items, and missing items in it!!! Gets more troubled by the customer care here at swiggy.

Kindly put these people to task for their education and unethical services and well being of customers in delhi!!!

Thanks
Pooja bhutani

Sent from my iphone

This is regarding the order that i had placed on 16th nov through swiggy. The delivery boy did not deliver the order as the orders were mixed up by mcdonald's outlet. I have been calling customer care and the help chat in the app regarding the refund of rs 1000 but they have not credited still.

It has been a frustrating experience so far with all customer care representatives who dont value customers time.

We need to take strict legal action against companies like this as they dont value customers
Pls help

My name is Allan Joseph
I ordered Lebanese chicken pizza and garlic bread stick from Pizza hut. It was my first order at swiggy. Upon delivery I saw food was damaged and spilling as pizza box was squeezed and pizza was broken inside with topping sticking to corner of box. Garlic bread stick we're out of the packet lying on top of the pizza box. Very dissapointed with such service. We are not dogs that u serve food like this. We pay you to serve us. Check this pls
Order #[protected]
Restaurant-Pizza hut
Date 23rd Nov
Registered mobile number - [protected]
As my problem is not looked up to and solved despite repeated attempts on chat and call. Shared photos also in attachment. But to no heed. When I wrote complain here on consumer complaint website. I got call within minutes and they offered me a coupon of Rs 200. Initially I was not happy as I wanted refund as I could not trust swiggy food again as I already wasted RS 392. But as they pleaded and said pls accept coupon I agreed. But when I tried to apply coupon it is not working and I'm still being given bill of delivery and tax charge even if coupon is applied. Very dissapointed. I don't want any fake coupons from you swiggy.
Please refund my money
RS 392

I was waiting for swiggy to come to my city. And then i was happy as swiggy was launched in bhopal. I had placed my very first order from pizza hut via swiggy in offer code. But i was sheer devastated by the experience. Here i share

My name is allan joseph
I ordered lebanese chicken pizza and garlic bread stick from pizza hut. It was my first order at swiggy. Upon delivery i saw food was damaged and spilling as pizza box was squeezed and pizza was broken inside with topping sticking to corner of box. Garlic bread stick we're out of the packet lying on top of the pizza box. Very dissapointed with such service. We are not dogs that u serve food like this. We pay you to serve us. Check this pls
Order #[protected]
Restaurant-pizza hut
Date 23rd nov
Registered mobile number - [protected]
As my problem is not looked up to and solved despite repeated attempts on chat and call. Shared photos also in attachment. But to no heed. I would never recommend anyone to order swiggy. I will tell all my society people, friends, colleagues, family. Pls help me so that i have my trust bestowed upon you.
Please refund my money
Rs 392
Food was completely wasted and inedible as it was damaged.

I happened to order food from mcdonald's today (24/11/2018). I found that the portion size in the coke they give is very less and it disappointed me since this is the 3rd time i got this kind of issue. This is absolute scamming by mcdonald's and i report this in swiggy forum as swiggy is collecting the food on behalf of the customer and should also behave as a customer. This is a complete case of customer and service negligence. For further notice i would like to say that i am not expecting any charity from mcdonald's. I am just asking for my right to be decently serviced for the payment. For further reference i am attaching a photograph of the "unopened" and "sealed" coke container from my today's order. Thank you and very disappointed.

Munchies n more
Nitin company junction thane
Order #[protected] | sun, oct 21, 2:55 am

I ordered my food and try to pay online, money gets deducted from my account but i get a callback that transaction failed. Any amount deducted will be refunded back.
I ordered again using cod.
Then i get another message saying we have refunded rs 719 for your failed payment. But i didn't get any money.
So i pay twice but didn't get refunded.
Complained them about this, they always say money get refunded within a week. Its more then a month now.

We placed the order at 9.36 pm and received the food at 11.10 pm which is an hour and a half late.
Kheer was spilled all over the packet. When we asked the delivery guy he said this is how it has been packed.

It was such a dissapointment to recieve order so late with food spilled that we could not even consume.

Please refund back the money.

This has ruined our weekend.

Pl refer to my order no. [protected] in which i ordered one chilly paneer pizza, 4 no of raj kachori & a special packing thali from bikanerwala, rdc gzbd which cost 559 after discount which were paid through card. When your delivery person (Mr deepak sisodia) reached restaurant to collect the order, he was told that the cost of pizza is rs 230 instead of rs120 and i will have to pay 110 more, to which i agreed. After that, when the order was delivered, i received only one raj kachori instead of four. Then, i contacted your delivery boy who told me to contact the restaurant. Then, i contacted the restaurant who then agreed to delivered the rest of the order through another delivery boy (No. [protected]). But, the whole experience of my first order with swiggy was very bad.