Swiggy Complaints & Reviews

I ordered butter masala dosa from goverdhan vegetarian restaurant using swiggy. I pay online my order was canceled i am on call with delivery boy and he said you arent attending my call so i cancelled your order i am on call with delivery boy and guiding him. I am very disappointed it is not a first time yesterday i recieve my order pacakaging was borken i complained but he say sorry sir i cant do anything for you this company engluf a customer money they never ever resolve a customer issues always say same things sir this time we cant do anything so why they open customer care they cant resolve customers issues. Do something for this type of company engulf a customer money only they....

Today, i had ordered kadai paneer from jaiveer through swiggy platform.

Ordered received in no time, appreciate that.

But when i ate kadai paneer, it caused me side pain after that. Also total no. Of item of paneer were less means lots of oil was there.

Bad to know that swiggy delivered such products.

Below i've attached screenshot of order.

Regards
Deepak
[protected]

My name is harjit singh, n verified mobile number on swiggy is [protected],,
I make a order on 5 december at swiggy, but while delivery i got call by delivery boy, he said his bike got damaged n he cant deliver my order so you have to cancel your order,,, then i cancelled only because of knowledge of delivery boy,,, but after that still i didn't get my money back in my account,, even sometime they said they will cut 75rs cancellations charges, but why should i pay cancellations charges when there was no my concern,,,
I attached a pic of order details there they showing they refund 99 ra,, but i got message of 24 rs only,, n get 16 ra in account as refund... 🙄🙄 what they r doing??
Delivery boy name is ajit singh & his number is [protected],,, u can call him, he will also tell u same but swiggy customer care not ready to help me??
My order number was #[protected]

I ordered paneer cheese delight pizza 4 days ago but its was spilled completely
Next day i told for an replacement order at 12.30pm but this time in india is working hours so i coudnt change the address and henceforth i was in hospital as i am a doctor and my order was delivered at home where no one was there so i told them to delivered later
Today when i placed delivered ordered they kept on bringing some, or the other excuses so called rules and denied from delivering replacement order

My order no [protected] placed on Sunday 9/12/18 @ 11:15 am @ Sher e Punjab restaurant was abruptly canceled by swiggy executive @12 pm when I was just receiving the order from delivery boy at the delivery location without informing or notifying me beforehand which I waited for around 45 minutes which caused a lot of inconvenience to me as a regular costumer and I'm very upset by swiggy service

Hello.. This is abhi harsora here... From shree ganeshay fast food...
Firstly, there was an assurance given by your company for registration in swiggy and the procedure is pending.
And on the very serious note for not picking up my calls i would like to ask you if this kind of service by your company will be continued further or will it be possible for you to improvise your service..?
Thank you i will be expecting a better kind of service in the near future if there is an understanding of client service.
Regards
Abhi harsora
Contact
[protected]

Hi,
I have ordered snacks from Mc donald.
Though the order shows correct address the map was reflecting wrong address and the executive was not interested in delivering the order ans hence it was cancelled but i was charged 75 rs for this which was notjustified.

Please refund the Rs 75 as well .

Thanks
Bella
[protected]

Usually i order from swiggy, you people can check the records, never ever i gone through such fights with delivery boy... I think his name is siddarth kamble, he called me nonsense... I have to come bk frm half km... The address is wrong bla bla bla... He don’t understand the address thats not my fault... Whatever it is but no one ever talked to me like the way he spoke.. He was saying - baat karne ka dhang change kariye, thikse baat kariye etc... And then i too got angry on him...

We ordered for 1 burgers nd paid full amount by amazon pay balance. We received only 5 burgers. It happend second time with us.
When we call to customer care to solve my issue. They failed to resolve the issue. 1st i spoke to sabiha she accepted the mistake and tole me to call aft 2 min as she cant keep on hold when i called second time for same topic mr samir answered the call nd again i have to give full information and he was unable to connect my call with sabiha and not ready to accept the mistake and not solving my issue. My lost my money, i didnt got full items in my order. Swiggy is worst to solve queries and jst looting the customers.

For the order no.[protected] i paid for full bbq chicken 440 rps but i received only half bbq chicken 220 rps. The restaurant also billed for half bbq chicken. I attached the restaurant bill for u reference. While complaining this to swiggy they are saying in future they will give good service. But i asked about this order and my money 220 they are saying no options available. I want my money back.

On 8th dec 2018 i have ordered king fish from ancients rock. They have not given us fresh fish. Compare to king fish bangda is good.
We have applied coupon code of 100rs they have not given the cashback.

On 8th dec 2018 i have ordered king fish from ancients rock. They have not given us fresh fish. Compare to king fish bangda is good.
We have applied coupon code of 100rs they have not given the cashback.
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We ordered 2 mc spicy burgers along with fries and a coke. The swiggy person delivered only one burger without fries. When i called me donald's, they clarified that they did handover the complete order to the swiggy delivery boy. His number is [protected]. When i called him, he suggested that it is the mistake of mcdonald's. I am really at a loss and feel being cheated. Kindly investigate this and let me know where was the problem. I will wait for your response.

Regards,
Subhrojyoti

My order number [protected] was pathetic nd had terrible experience with swiggy at first order.
I have been quite big fan of dadi dum biryani so thought of ordering it online but quality of food was substandard and am sure that food was not from dadi dum biryani.
So pls stop # around with your customer and i want my full reimbursement.
I have also called customer care but was of no use to me.
My registered mobile number is [protected].

Yesterday i have received spoiled food from swiggy. When i complained just got the solution that rate the restaurent.
Poor customer service, highly pissed off with the service, when we reach out to helpdesk for delay in orderd delivery they will call and inform food is unavailable. This happened with me several times, waste of my time, money and we wont get food.

On 6th december 2018, i had ordered 2 malayasian fish curry with choice of rice from a restaurant the bowl company. I have paid rs.344 for this order online. The delivery man hansheef k deliver gulab jamun from some different order id - [protected] as the payment was done online. This was a fraud done by delivery executive or by the resturant. The gulab jamun was one fourth worth of my order, this is a big scam, which is going processed by the delivery boys.. I want my money back, my order number is
-[protected]

Also got very bad experience from swiggy customer support team, even after 1-2 hour of chat and 10-20 times of oncall, no responce from ther end.
Swiggy is simply cheating people and running a fraud network.

Hi,

This is in reference to order no - [protected]. I placed an order for delizio restaurant in lower parel at 11.45. After waiting for one hour i get a call from swiggy with the restaurant manager in conference informing me of the unavailability of item. I am highly dissatisfied with the casual attitude and unprofessional behavior. Also, i have not received any compensation for the same.

Hi Swiggy Team,
I Odered 2 malaysian fish curry with choice of rice with order ID- [protected] from The Bowl Company, but the delivery boy handed Gulam Jamun with order ID -[protected]. When i raised the concern with the delivery boy and the customer care support team, there is no proper response from them.
Attached the pic for more detail.
Kindly help me to refund my amount.

Thanks,
Deepak

I ordered 3pcs of crispy fried chicken from al-baik, but received only two pcs that to was soggy and due to which tissue got sticked on entire pcs.. My order no is #[protected] and order was placed from [protected] mobile number.
I talked to swiggy executive about the complaint.. They are accepting their mistake but not ready to refund or deliver missing item.

Its my first time with swiggy and this is what i get...

Order no: [protected]

I had booked a cake from the hangout cakes and more, lokhanwala branch to oshiwara, mumbai which is on a bad day 15 minutes away. The order was booked at 9.36 am today, december 6th. Its 4.35 pm as i write to you...

A. 7+ hours and the order is yet not delivered.
I confirmed from teh shop that the cake was collected in forenoon
Itself.
B. The executive refused to collect the calls or return the calls all through
The day.
C. None of your compliant nos. For mumbai[protected] or else where
Listed on your page are working.
D. On chat your call center executives conveniently say they are not able to
Connect to the delivery executive and hence i am being suggested to
Cancel the order...

Its a total harassment and highest order o[censored]n-professionalism at swiggy's end. I have wasted all my day tracking your highly inefficient and ineffective system though various means to understand the status of my order.

The cake is technically with the delivery executive for past 5+ hours... And there is no way that your system takes responsibility to verify or check the closure of a customer's order.

My demand:

1. Owe me an apology as a customer who has been thoroughly harnessed.
2. Deliver a fresh cake to the address and not the one which is with the delivery person all this while
3. Take action on the responsible set of individuals and processes.

Hello Team,

I ordered food from swiggy yesterdat at 1:04PM i received the food at 3:15 PM, seems 2 hours above taken for delivery. when i received my food i have ordered 9 non veg biryani and 4 veg biryani, in that i received 8 veg biryani and 5 non veg biryani. They already late, food is not hot. I dont know why Swiggy is doing/encourage such type resturants and i am expecting compensation of amount for late delivery and refund for non veg biryanis.
I am strictly raise a complaint.

After this i spoke with swiggy(customer care) agents, they said apologies, what can i do with their apologies, i am expecting compensations and refund amount. they said that Swiggy will call back to you with 24 hours to your registered number, i didnt recieved any call from, again i chat with swiggy agent, they said that you to wait for our backend team call.

My order # [protected]

Thanks,
Surendra