Swiggy Complaints & Reviews

I have placed an order on 10:43 which has not been delivered till now despite my repeated notings at customer care cell. It was supposed to deliver within 53 minutes but not delivered. I ordered for my kids whom i made promise to get them ice cream by weekend but it is very ashamed on swiggy’s part that no action has been taken. Even your caller mr akram discontinued my call & mr. Jani pasha has not provided sufficient information. Are you providing these kind of services where you are just playing with customers emotions & not sorting the issue?

I want the solution & compensation for what all happened?

My order id is [protected] dated 1-12-18 at 10:43 to swiggy

With reference to the order [protected], cold badam milk item is missed when delivered. I have logged a complaint in swiggy app and i spoke to the agent for 20 minutes but he didn't give any solution or my issue hence am raising a complaint here. If am not getting proper response from swiggy i will go to the next level since i know the consumer rights well because am a advocate. Expecting proper response.

I am a pure vegetarian. Had ordered a veg thali today, and was given a chicken thali. I realized that when i started eating. As when i conveyed the complain their representative they told me they cannot refund the amount back to my wallet instead they'll replace order. And when i asked to speak to their senior manager vthe girl put me hold twice but did not put me through to the senior saying that he is busy as of now, which is absolutely ridiculous. Now please help me understand why the hell would i want to repeat my order with that restaurant again. I need some strict legal action to be taken on the same asap.

Yesterday night i had ordered from swiggy...
And after sometime when i dint recive my order i try to contact with them... And what do i get to know from them that the item is not available at the resturant. So i ask the item is not available in resturant then why did you guys take my order...
So they dont have any answer.
After wasting my time they offered me a comensation coupoun of rs 150 and then they are deliviring my rest of order... There executive conformed my order on a call.
After 1 hours, what i get to know is that they had canceled my order without informing me...

As on 30/11/2018, i ordered pizza to pizza live resturant from swiggy app, at the time of transection, there are 2 times deduct from my account. My order no. On swiggy is [protected] and the transection id - p1811302032103851527880
And
P1811302032226530300632
From my phone pay account
When i saw the double transection i cancel my order then swiggy deduct 75 rupees from my payment paid by me and balance return. But other payment not refund. I request you to refund my 2nd ransection whole amount and 75 rupees cancellation fees also. Because i cancel due to your mistake of double transection.
Please refund as much as earlier.

Dear swiggy executive,
There is poor service, then comes bad service and after that - in the bottom of it all comes swiggy service.
This is my first experience with your service and needless to say it hasn't been a pleasant one. Thats why i am forced to write this public letter.
I placed my order at 11:35 pm and waited patiently for something to happen. When i did not see any movement till 12:10 am - i gave a call to your delivery boy.
He conveniently said that restaurant is not giving my order - talk to the customer service.
I called up customer service - they tried to understand the matter - but finally concluded that some other delivery boy must have taken my order.
Now at this hour after 12:30 am - everything is closed and i am sitting hungry, wishing mr. Jaimini & mr reddy had never created this crappy app - alas - its still up and running. I hope not for long though.

Unfortunately your customer
Akshay
[protected]

Order has been placed on October 28, 2018 Order has not delivered due to unavailability of the food we have ordered
And swiggy customer care asked us to cancel the order.( I'd [protected]) and they said that we'll transfer in your bank... With in 5-7 working days
Asif now didn't receive any Refund amount from swiggy
Regards
Jayanthi.b
[protected]

I ordered from swiggy using my sudexo card. i waited for an hour and on not receiving my order i called the customer support who later told me my order has been cancelled and the debited amount will be refunded into my card within 7 days. I have a voice proof. I tried contacting the customer service and even though i have sent all my proof they tell me no amount has been debited and they cannot help me. Please look into it.

Hlo sir kya swiggy company ne ye rule banaya hai ki jo bhi bike parking me nhi lagyega us ladke ko job nhi milegi ye sab aap ke hi emploey ne mujhe bola jab tak parking ki parchi nhi dikhaoge aap ko job nhi milegi or mere ko to training se hi utha diya or reject kar diya kise kepaas money ho ua na ho wo kese parking lagaye ga ye saad bolte hai ki swiggy ka order hai is me me kya karu thank u sir

I have order pizza last night and i have waited for 3 hours.in swiggy app it shows status as food is getting prepared and by morning it says food is delivered. When i checked the same with swiggy customer support, they told to check with domino's pizza. And when i call to domino's, they told to check with swiggy, since they have updated the cancellation status to swiggy. Finally i have waited for long time since their was no intimation of cancelled food request. Thereafter i booked a pizza from ubereats and i'm happy with the service they provided.

Mene swiggy se bhagvati khana khajana (ahmedabad) restaurant me khana magvaya tha.
unlogo ne manchow soup ka parking thik se nai kiya tha to sab unke plastiebag me nikal gya..
to me odear accept nai kiya or return kar diya.
problem ab ye he ki mene jo manchow soup ka jitna price tha vo return nai aaya.
95 tha to 59 hi sirf return kiya he.
customer care me call kiya to bata rahe the 24 hours me aa jayega.
pehle to mana kiya nai milega vo return kiya is liye cut hua he.
are bhai order me kide makode ho to b hamara hi peisa cut hoga, package achchha na ho to b hamari galti, thanda ho jaye to b hame bhugtna padega
yesa kyu?

restaurant vale ki galti se hamara kyo pesa katte he..
muje mere pese refund chahiye with promo code k bhi..
mera ak oder ka jo pesa lagega vahi cut kar k vapas dilado please..
yesa mere ak ke sath nai khafi logo k sath huva he..
ya to swiggy app ko bandh karvao or muje 10 lakh dilao..
mera oder number [protected] he.
28 November 1:27 ka he..
muje ab 50-100 rupiye nahi swiggy bandh karna he Gujarat me.
ye news me b aana chahiye ke kitna fraud karte he swiggy vale.
khana thanda dete
time pe na aate
pese jyada cut karte
care se bhi no properly guide..
plz help..
JAY HIND
VANDEMATRAM

ak awaz ak hakikat k sath
SATYAMEV JAYTE

I ordered 3 pizzas from dominos, ordered a non veg pizza my mistake i wanted to change the ordered and tried to call the dominos service i called them nearly 5-10 times there was no reply. Later the delivery was 10 mins late and when we asked about it he tried to contact the manager even he wouldn't lift the calls. What a bad service and delivery service.

Hi,

With a very frustrated mind because of your services, I am writing this email to you guys. I placed an order from Nandhana Palace as it assured me 30 Minutes or free.
After checking this I placed an order at 1:28 PM from JP nagar branch expecting it to be delivered by 2 PM. Then when I did not get the delivery of food by 2 PM I started a swiggy chat asking for my refund, the Executive bluntly closed the chat saying once the food is delivered after that we can initiate a refund.

Then i called the delivery executive he was so arrogant with me he said that I don't know anything you talk to the swiggy chat people.

Then i called swiggy where a customer executive picked up my call and was arguing with me that this is not a swiggy assured order. Please check the call recordings, this executive was rude to me and he didn't even bother to understand my query. I requested him to forward my call to the manager, then he argued with me in regards to the same, and when finally he agreed he put my call on hold and after 5 minutes he disconnected the call i want to raise a complaint against this behaviour also i request you to check the call records. Is this how customers are treated at swiggy? I am a regular customer and i am Highly disappointed today.

Then, the delivery guy delivered the order and i did not even get a call from him, after that i called the swiggy people again and that person requested me to send an email and then i ll get my refund. Is there an application error or what is it?

Is this the way a client is treated at swiggy and ignored?

I had maintained that customer loyalty to you guys and this is what i get in return that you won't get any refund or me being humiliated by so many of your executives??

I want the refund for this order as this is highly unacceptable and none of the executives has solved my query.

Mr Sriharsha Majety. I m not at all satisfied with u r service from u r customer service even from the final level of contact of escalation Also.. I requested call back from you but those people saying our CEO will not speak with customer we only handle all complaints Need clarification on about tweet.. U people don't care about customer but they can disconnect the call, they can waste our time ( I had wasted my 6hr for small query) and u will call the customer at night 10pm without customer permission. wonderfull service providing... I had spoken with customer support for more than 7hrs continously...

I ordered from swiggy on 11th November 2018
They delivered incomplete order.
I ordered fries with cheese dip but cheese dip was missing in the delivery.
I contacted swiggy immediately that it is missing.
First they told me to contact customer care via phone.
I contacted them via phone and they told me to contact them from Email.
I contacted them through email and they are telling me that the they cannot do anything in this matter.

How can they not take responsibility of their wrong doing.
And it's not like they are doing it for the first time. They have done this repeatedly. Their customer care is worse.

Hi i ordered food in swiggy however was not delivered but says delivered... This is at 1am in the morning... Tried contacting the delivery guy but he didn't pick the call.

I tried contacting customer care but received pathetic response and they closed the chat without solving the issue.

Attached the chat for your reference.

S
Swiggy
Hello there! Thank you for reaching out to us....

We have order a food on 25th nov 2018 at thudiyalur, coimbatore. Delivery boy don’t know the route clearly we informed through phone call be he roming around and finally reached us by my institutions he arrived and told us to pay rs50 for his roming. We didn’t pay so he blackmail me to pay 50 are he move with ordered food then finally comprised and delivered. Totally disappointed with my first swiggy order so take necessary step to avoid this misbehave.

I had ordered burger from jimmis burger in malad west evershinenagar.. As i started eating realised it was different from what but i had ordered.. Called the restaurant also.. They said they cant to anything.. Said no help.. Infact the quality was also bad.. I had ordered for double checken patti.. It had only one.. They refused to admit that it was their fault.. Very bad experience

I had ordered on november 2018 the 18th at 7.10 and paid rs. 419 through sbi account. But order was not successful, hence then i paid again the amount rs. 419 and this time also order was successful. Then i changed order items and choosen another mode of payment and successful.

It's over a week and i still haven't received my refund.

M karthikeyan [protected]

Order no #[protected] ; booking time 2.10 pm on sunday 25th nov.2018. At mumbai 400082. Delivery time was 36 minutes at the time of placing order. Called up the swiggy delivery boy at 3.00pm. He consulted the restaurant fellow & told us that it will take more time. Therefore we asked him to cancel the order. And then we receive a call at 3.34pm asking us to receive the order or face a cancellation charge of rs.75. I told the lady to get lost. Thereafter received a message informing of cancellation charges. If this is the way swiggy is going to do business, god save swiggy.