Swiggy Complaints & Reviews

Dear concern,

Tomorrow we ordered 2 times and there is very bad experience regarding services, food quality and delivery time the details are as under :

1- order no: #[protected] restaurant: balaji ka dhaba, lucknow

Order time : 16:21 delivery time : 16:51 expected delivery time given by you : 27 min.

I)- food was packed in small plastic carry bags (Its order of thali 02 nos.)br...

Hello!
My last order was from onesta and it didn't got deliver. Your app was saying it got delivered and my money was debited from my account, i had a talk with your executive that day and they assured me that the money will be refunded within 2-3 working days but it has been over a week and the matter is yet not resolved.
When can i expect my money to be refunded back?...

I'd ordered chicken via swiggy on 25 oct 2018 and made payment. For half hour they kept showing updates of my order on their app and then i get a call saying that they don't have chicken and will send veg sandwich instead. I told them i want only chicken. They cancelled my order saying that i will get refund within 2-4 days and also received message saying same.
I had chat with them on their app on 30th oct 2018 and they said due...

Disaster... Swiggy... Today i order dinner for myself at 9:03 pm and it is already 10:31. The restraunt has still not accepted my ordrr, the chat support seems to have dozzed off today, then one guy called saying i am standing at ur hotel gate, then we realised that he is standing about a kilometer away at inorbit mall bangalore, then again we called him, then he cancelled the order, then somebody else said i am at restraunt picking ur order...

My ordered no[protected] from hotel empirelocated at lakshmi narayan arcade, modi hospital road bangalore
1. It took too much time to deliver the food it almost 45 min from theorder given time
2. It also surprised me that wrong food was delivered i, e deep oily fried chicken instead of grilled chicken as per order
3. It also imp to mention that food was packed in a paper bagehich doesn't have any indication of hotel...

02 days in a row swiggy has screwed up, resulting in a lot of embarrassment for me & my colleagues.
There are some out station team members who have come to visit our mumbai office and hence we had ordered food via swiggy yesterday & again today.
Post placing the order, yesterday, the delivery executive called me after 1 & half hour and told me he was unable to find my location. The again i got a call from the same executive,...

Anas qureshi delivered a parcel on 31st october from mughlai kitchen to seva niketan. Oder no. [protected]. Delivery person's behavior was very objectionable. He has severe anger issues. Got in a huge fight with the authorities at the hostel. Cursed senior and old people. Made a very big drama of the incident. You should seriously consider firing him....

Food delivered by swiggy s nt save since it was open nd the quantity was also less ... Staff behavior s nt gud ... Worst service ever .. nt preferable for best service... We had to through the food since we din knew it was good to hav the open packet nd the delivery boy also charged extra for delivery .. would definetly prefer nt to order food online ... The quantity s so less while delivering other website quantity s more...

I ordered food from different location but selected my home address for the food to be delivered. Gps has detected my current location and now they are denying to deliver the food at my home address. I got a call from swiggy and they were arguing with me. They transferred me to some one senior called shard (Emp code - 981) he was totally dumb and even abusive. He was not ready to listen me and kept repeating his company policy. I want my...

Today i riding my scooter your swiggy person is also riding close to me some 2 girls crossing with scooter i stop my scooter and then they start chatting rudely with me tere baap ka raaj hai kya and many bad words i also told him don't drive too close but they continue their abuse... Rude behaviour.. And after they said chat nikal like cheap languag...

This with reference to the food ordered through Swiggy from a restaurant Heathy Kitchen bearing order number [protected] on 29 October 2018. We ordered a Veg Caesar Salad and a Veg Mushroom soup. The salad that was sent was Chicken Caesar Salad. Eating chicken is against my religion and has caused me a lot of grief and mental agony.

I called Swiggy to replace the order or refund the amount. One Mr. Faraz Mohammed authorised...

Our order [protected] was delivered 26.10.18 against order.
1) we ordered 3 items.
2) after unpacking of item "crispy baby corn" we found the item is totally burned or over fried.
3) we contacted the person who has deliver the food.
4) he has refused to help in the matter because the items pertain to hotel.
5) he has not even given the number to be contacted in swiggy.
6) by packing box we found contact...

I ordered "mughlai paratha" on swiggy app at around 10:30 pm. I called the delivery executive to deliver the food as soon as possible. The delivery guy called me back after sometime and informed that the item was not available with the restaurant.. He even let me speak to the restaurant and the restaurant confirmed the unavailibility. I was asked to cancel my order and i did so to look for the same item from other restaurants. I got none...

I received order but the food is not fresh and even the lacking is also unpacked. Also the food is not hot and I have a doubt on delivery executive because he was not on restaurant in entire duration. Customer service is saying food is preparing and delivery boy says it has been picked up they are not clear in themselves. Also after delivering food the executive dint submit the status...

I am muskan tulsian, age 20 from hyderabad city. I’ve order food online from swiggy. I ordered butter paneer and they send butter chicken. I didn’t know about that and i ate half of it. I realised that and asked my maid if it’s chicken and she said that it was chicken. I being a vegetarian and eating chicken is something i will be ashamed of all my life. I’ve brushed thrice and faced mental agony. I’m not able to eat anything thinking...

I am a supreme customer and yet no help was offeted. The swigggy delivery boy refused to deliver my food and when i reached out to the executive over chat, he/she completely ignored my complaint and did not do anything except a refund. I did not get my food for lunch. I have uninstalled the app and have no intentions of installing it again as i feel swiggy just doesn't care about customer service....

Last month i ordered from swiggy rs 1000+ but got order with missing iteams, yesterday made order again recived missing iteams, so call on customer care but did not got any fruitful solution for me and denied to refund my money. What should i do now. When i tried to mail them, they replied just sorry will do something. No body is doing anything and swiggy is making online fraud with people daily. Anybody has to take to serious action again...

I ordered maggi last night
Mentioned in the special instructions that i got a allergy with mushrooms
Called support team also told them the same
They told me that they have cross checked with the restaurant that it is without mushrooms
But they got mushrooms in it
I have got allergy and health issues after having it
I have all the required proofs and pictures and i am going to file a complaint...

This is my complaint against my order no #[protected]. I have placed order at 7.40pm this evening, not received, waiting after one hour thirty minutes, but we canceled our order and asked for refund. Such bad experience we never ever faced it, no food!!!
Most disgusting! Swiggy has no professionalism and very poor standard
And also no response from you!
It’s very bad and very poor standard company for city like mangalore.!br...

We placed an order through Swiggy. Order No: [protected]. Having paid online, our account got debited with the 425 rs, and we got a message from swiggy saying our order has been placed.
We waited over 45 mins for the order, but after no details we contacted the customer care for help. There we are informed that not only did Swiggy not place the order, but hasn't even sent us a notification. So here we are after 45 mins with no food...