Swiggy Complaints & Reviews

My order number is [protected]. I can't get in touch with you delivery man as his phone is coming to be switched off. The helpline number doesn't respond as well. Track order shows me location of the delivery man far away from me as well as the restaurant. No delivery, no status update or even cancellation for more than 2 hours (Till the time of this complain submission) at 1am. Bill is already paid and yet no response from anywhere.
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I have placed an order from swiggy on april 13, 2018 at 9:42 pm for some food items from sadguru veg restaurant for which i was charged rs. 235/- excluding delivery charges as i have applied a free delivery coupon. However, to my utter dismay, when the restaurant delivers the same food items itself, the charges are only rs. 204/-.

This is brazen cheating and when i have confronted swiggy on this, they have refunded my money....

I have order food from rajathadri palace on 8 th april 18 my order no is [protected]. Payment was made online of rs 1753/- but still deliver guy name mr imran khan ask for cash so we paid him. I have given him rs 2000 note in exchange he has given me cash and 100 rs in paytm. I called swiggy to rectify the issue, there response was, delivery guy has not ask for cash and he is deny the matter, even swiggy executive is also delaying the issue...

Today around 12.30 pm i had order lunch from punjabi food inn after placed the order i called swiggy representative (Which i usually do) to bring some extra onion & sauce and also bring change of rs. 2000
I had tried 6-7 calls to representative but he didn't pick the call, after that i called customer care where i had explain that representative not picking up the calls as we want extra onion & sauce and to bring change of rs. 2000....

Date of order : april 1st 2018
Order id: [protected]

I had ordered a dominos pizza at approximately 10:00 pm in the night. Not only was the order not delivered and they left us starving the entire night. The delivery man from dominos called me stating he was in another area that was extremely far from mine. Dominos agreed to cancel the order and they have provided a screenshot from their attached to this complaint.br...

I had placed an order at 2.11 pm st domino's pizza through swiggy. Order no.[protected]. The order was not delivered even after 1 hr when domino's has a 30 minute delivery policy. When contacted, swiggy says they cannot talk to domino's as they don't handle their delivery. I have the screenshots of the conversation with swiggy customer service.
The order was placed through swiggy app and it just isn't easy to comprehend how they can...

I ordered veg pulao + 3 phulkas + dal fry combo and paid inr 204 but in the delivery the dal tadka was missing. Really unprofessional service by swiggy. My order id is #[protected]. When i called the delivery executive he said to contact customer support which was unresponsive. Please refund my money. They always ignore my calls and the chat system response after a long delay...

Dear swiggy

I placed an order with you on the day of[protected] at 19.30 hrs.
My order details are as order no : #[protected] from dominos pizza, i was waiting for my order till now, but i havent received my order, i paid in advance by using my sbi debit card. Now i got a mail and message saying my order got delivered.
To whom the hell did you delivered my order? Am i fool to pay for my food and you just simply...

I ordered a combo of 2 burger french fries and coke on swiggy bt i did not received burger... On asking delivery boy he said he was nt provided with it... But d payment is fully done... Dis is very annoying... And dat too customer care is nt answering d call... Qhat kind of behaviour is dis... Plz look after it or i have to take some action against it......

I was given cold and spilt food by swiggy and during conversation they told me that i will recieve a call still i did not get any call and before i sent the images also and they are telling no images have been sent and they are not calling nor giving any refund pls take some action against this waste company and shut it down ita a request they are taking long time and again i complaint they are telling we can’t do anything pls help customercomplaints.in...

I ordered 4 plate poori form swiggy on 7th April 2018.
Order No:#[protected]
Restaurant:Chintamani Tiffinsi received in time
Order amount: 200/-

Order delivered by the swiggy executive on time but when i opened the poly bag they have provided only 3 curries for 3 plate poori. so we thought we should adjust the curry for four plate . but when we try to eat it we found that the curry was at all cooked they...

ORDER #[protected]

I ORDERD my food and selected cash on delivery option.

Representative arrived but he didn't have the change, I asked him to get change since; he should be the one brining change with him; he couldn't wait nor he went out looking for it. He left on his choice, i didn't cancel it he did.
Now; i am being charged for cancelling the order and my cash on delivery services has been disabled...

I had placed an order [protected] on 24 march at 11.02am. The order was cancelled by swiggy after an hour and a replacement order was placed from their end with order id [protected]. After waiting for 1 and half hours, i called them ar 12.32pm and ask them to cancel my order and process my refund. (I had already paid for my order.) the standard delivery time was 53 minutes. I waited for 90 mins.
Upon trying to cancel i was asked to receive...

I ordered food for my friend and wrong food was delivered. On top of that the concerned person isnt even picking up phone. This is pathetic. Disappointed with this service. Please take appropriate steps. Even the customer care number is unavailable. I want my money back. Revert for details like order number and details of delivery guy as soon as possible otherwise I'll take this matter to social media or to higher authorities....

I ordered a cake on 2nd april 2018 via swiggy app from mister gulati bakers, rajauri, delhi (Order # [protected]). However when i asked the delivery boy for bill but he said a request need to be raised to customer care team and they will provide me the restaurant bill as they do not carry the bill with them, which is totally unacceptable for a cutomer. It is 4th day now and i have been chasing for order invoice still. I think the customer...

Hello everyone,

Today i had order food from indian bites through swiggy but it was a nightmare for there rider was talking to me as if i took some-kind of loan from him.
The reason for me to mention all this to the public forum is not to hamper swiggy's image but to tell them that the business in which they are in is a customer driven business.
Teach some manners and put some brain to your employees....

Myself Jaswant Sharma I ordered some food in rohini after a little time delivery boy call me and said the food is not ready please change or cancel your order. I tried many times at customer care no. of swiggy and also try chat process of swiggy, but not a single person is there to reply. Then I receive a call from swiggy his Id no. Is [protected]. When told him whole story he said to me that "Sir hum to customer ko aise hi fsatey hai" then...

I ordered food from swiggy the quantity was less and the quality was also bad. I complaint about that and they are just told me to give 24 hour they will contact me after 48 hour i messaged again they again tell me to wait for 24 hour after 32 hour i again messaged they again aksing me 48 hour. They are just doing timpass they are not providing me any solutions and my refund....

I have been raising requests for reversal of a failed transaction (Order id:[protected]) that happened on 16th dec 2017, but in vain. Its been more than 3.5 months now i have been chasing swiggy guys. Firstly they conveniently said that the money is lying with the bank, i get in touch with the bank and they confirm back to me that they have not received the money.
I have made multiple attempts to chat, mail with swiggy people but they...

I has placed an order today of ₹550 out of which the veg pasta was not fresh and was stinking. I has called swiggy around two times and i was told that i will be given a refund regarding the same. I had also shared the picture of the pasta. I also asked then to get it collected back and they can see that it is not fresh. Later, they refused to refund my money saying they will share the same with the restaurant providing me no assistance...