Swiggy Complaints & Reviews

On 2nd july i had order food for rs 447 which was thrice debited from my card. I called on the next day whr in executive of swiggy confirmed receipt of payment thrice and the two time wrongly debited will be revsd on 3 days. However till date swiggy have not refunded my amt nor giving me confirmation of non receipt so that i can take it with bank. Mails no reply.
Mobile [protected]

Pathetic service by swiggy following order never got delivered and i was offered a compensation for 100 ruppees order id #[protected], order [protected]

I paid for my order in advance and they refused to deliver after accepting teh order

Pathetic customer service by swiggy, pathetic customer service by swiggy, pathetic customer service by swiggy, pathetic customer service by swiggy, pathetic customer service by swiggy, pathetic customer service by swiggy, pathetic customer service by swiggy, pathetic customer service by swiggy, pathetic customer service by swiggy, pathetic customer service by swiggy, pathetic customer service by swiggy

I ordered food through your swiggy from singla's sweets on 18th august. When checked the order 1 item was missing from it and i had told the delivery boy but instead of helping the issue he already declared that the order was delivered without listening the issue properly. He said to contact swiggy executive but no help from there also. And he taken full money from us neither the missing item was delivered nor the money. When contacted to the executive there was no support. Totally disappointed from this and never ever gonna us this app.

I oreders behrouz biryani of 235 total and delivery person called me.
He kept me waiting for 2 hrs and finally did not deliver the order.
the company could have informed me earlier that there is an issue.
I am in IIT DELHI COMPUTER SCIENCE branch and was studying for Minor1 exam when all this huge loss of time took place.
I want my order for free for the inconvenience caused and money deducted from that ### delivery boy "Ajay Kumar"

I have ordered 300 gm white forest cake from cream and crust but when swiggy delivery went to the shop the order was not available in 300 gms so i changed my order and made it 500 gms white forest cake. Than in some time i got it delivered to my home. As i was out for some work so my another family member received that order. When i came home i found out that the cake was not white forest cake instead it was butter scotch cake. Now i ordered the cake for some ceremony and guest were already at my place so i had to cut that cake instead of complaining at that point of time. Inspire of changing my order due to unavailability of the same size cake, the order delivered was something else. I find this highly irresponsible and careless attitude of the team swiggy towards their customer.

Hi,

My name is Amit chamoli and i ordered food from swiggy on 11th Aug. After payment when we started to open my food box then i found that received order is mismatch from my order with very poor quality which was really not eatable. Same time i called on customer care no. and asked to get this food return but they denied for the same and asked me to wait for 24 hrs. for my refund.

Also for the same i sent mail to swiggy email id and got Rs.125 coupon instead of my complete refund of Rs.320. I am trying to get my complete money but response is same as i received 1st time from swiggy.

Kindly help to get my amount as we did not even had that lunch due to poor quality.

Regards,
Amit Chamoli
[protected]

jai.[protected]@gmail.com

Extremely annoyed and disappointed by the swiggy's customer service team. I placed an order on august 8, 2018 (Order id: [protected]) but the app did not place an order despite payment being deducted. When i contacted the customer service, they told me it will take 2-4 days for the refund to be initiated.

When i called them after 4 days, a rep by the name of christina told me that it will take another 48 hours since saturday and sunday are not working days. I waited for another 2 days and contacted a rep by the name of piyush mondal on 20th august. At this point they simply told me that swiggy has not received the payment and asked me to contact the bank for the same.

They made me wait for almost two weeks just to give me the information they could have provided on the first day itself. This is highly unethical and incompetent.

I expect a refund immediately from swiggy as promised during my first interaction.

Misbehaving by delivery person near em bypass service road near mio amore when asked about if the product i ordered for 45 minutes back has arrived or not, he used slangs gathered some of his friends who were the locals of that very location and harassed me. He was riding a yamaha fz125 green coloured, and his complexion is black not so chubby not so thin, has a big belly.

I had place order for food on 3rd august 2018 for rs 1753. It was debited from bank account twice.
Order was place on kabab and curry jaipur thru swiggy. They delivered the food for rs.1753.00 but rest of rs. 1753 has not yet credited back into my bank account.
I had contacted with my bank and bank is asking of confirmation from swiggy.

Thanks and regards

Gaurav chakraborty
Mobile [protected]

I placed an order with swiggy on 12/08/2018. The payment was made online. However the order was cancelled by swiggy because of non availability of food. I was assured that i will get a refund in 2 to 3 business days. However i am yet to receive any amount. I contacted swiggy. They are telling me that refund was initiated by them and i need to contact my bank. This is what can be considered as pure harassment. Do i need to go to bank and place a request for refund everytime they cancel my order. Please help me.

Swiggy has wasted my time as well as i had to bare hunger. Swiggy order no. #[protected]. I ordered mexican sandwich from shakti sandwich. Well, i ordered mexican sandwich from swiggy where the recommended the bestsellers sanwhich. The best seller sandhwich category has a mexican sandwich with a display picture of three bread layers grilled mexican sandwich. But i recieved only two layer simple mexican sandwich. Well, i aruged with siwggy and they told me that there's an option given whether you want grilles or ungrilled. But in reality, when you select that mexican sandwich from best seller category, it is simply added to the cart without any option of grilled or ungrilled. I aruged that to siwggy that instead of recieving grilled as per the display picture in best seller category, i aruged them for my inconvinence. After approx of 15 mins wasted over phone, they cancelled my order and said they will take it back. So i didnt get my sandwich and also wasted my time. Help me out with this thing asap.

Hi sir/madam

I had placed an mcdonald's order from swiggy on aug 1, 2018. Money got deducted from my bank account. Order was cancelled.

I want to know what is the status of the refunding. How long do i have to wait for my money to get reverted to my account.

Attached screenshot of the order place along with the order id.

Waiting for some response on this at the earliest.

Regards,
Laxmi p
([protected])

Suffered for three times within 15 days.

I have ordered a cake on 1st aug 2018 and which was not delivered to me even the delivery executive's location was showing at restaurant for 2 hours and he did not picked any call.

Then the second time again i ordered a red valvet cake of 500 gm and the cake i got was a very normal chocolate cake and which was very small.

Immediately i contacted swiggy and they said they can't refund complete amount as they don't have such option and they can only generate a coupon for the previous order and this one and the coupon is one time.

Then by using that one time coupon i placed an order on 14th aug but the reataurant cancelled my order saying they do not have the items available.

Why we have to pay for something we have not given properly?

Swiggy did this third time in a month and they have never refunded me instead offered coupons on next purchase and the coupons are one time only. I have lost around 800 and they wasted my time, exhausted my plans..

Please help me with way forward as i want to sue for these actions.

I ordered first time from swiggy today but after half n hour later the restaurant cancelled my order, there where guest sitting on my house, i went out and arranged food for them. Most worst food delivering company is swiggy, even i tried to contact customer care support, its showing wait for a while, something is wrong. Zomato is far better than swiggy. I had screen shot of cancelletion of my order from the restaurant, if possible i will place customer harrasment case on it.

Hi,

Your verification process is stupid. Why do you need photograph of our house? I have never come across such process. The agent don't even wait for a call back if we don't pick & go ahead and take photo of the house. I need a explaination. I have given all my documents adhaar, PAN & DL. What else do you need. For a delivery executive you do so much verification. This is ridiculous. Never will recommend anyone. Revert back.

The delivered product is very bad and it was cold and smelling.
Immediately contacted swiggy and they said they can't refund complete amount as they don't have such option.

Why we have to pay for something we have not given properly?

Swiggy did this second time in a month and they have never refunded me instead offered coupons on next purchase for half the price of my order. I have lost 800 almost on these issues.

Please help me with way forward as i want to sue for these actions.
I have all conversations and call recordings along with emails.

We have ordered some south Indian Food from BANANA LEAF, Kolkata and paid through SBI Net Banking Rs 549

The delivery boy arrived and asked for money as he said he is busy and I need to pay for the food . I paid Rs 549 thinking that the transaction might have not done. .Again when I checked found Rs 549 deducted from my SBI AC.

I immediately complained and it says 24 Hours they will come back and sorry for the incident. Till the amount is with Swiggy to return and apologize for the cheating.

Hi team,

Have booked a delivery through swiggy, order # [protected]. Got the message from hotel and swiggy that food will get deliver in 27 mints. I called up to delivery boy "pithva bharat - # [protected]" after 35 mints of message received however after 50 minutes i got to know that order got cancelled by delivery boy with some unknown reason. When i called to know the reason he started behaving in rude fashion and disconnected the call there after.
Company has debited the amount from my wallet and there is no clear way to get it back.

It's absolutely disappointing that u guys are faking deals to promote the app, i ordered 1kg biryani thinking it was an offer and when i got the order i asked this is one plate not even 250gms d delivery guy he said sir this is what ur order is n speak to swiggy... I spoke to ur cs n he conferenced d line with d restaurant who indicated their 1kg biryani is for 1200 n disconnect d call, who is to blame now. My friends were invited to eat n i had to order from elsewhere i need 1kg biryani from swiggy as per d offer their have on the app. They have accepted it was an error at their end but not ready to honour d order even though even giving me an invoice indicating 1 kg chicken tikka biryani. If its an error at swiggys end they need to ensure you compensate for it and ensure the order is delivered. They have also provided me with an invoice indicating 1kg of chicken tikka biryani but delivered just a plate of biryani. I need you to get this sorted asap.

I have ordered food on swiggy on 6th aug, 2018. L, my kids birthday. It showed order received and waiting for restaurant confirmation. It was sowing same even after 30 minutes. Called swiggy customer care, they said i have to order again. Had a call for almost 30 mins, but they were saying payment failed at their end but is not reflwcted in app. But, tgey dud not inform me by any notification. Even the next level customer care person was saying it was my fault aa i did not call them after 10 mins. I asked him where it waa written to call them. He said everything wont be written. They took my money and in return blamed me. They did not deliver food and my guests has foid at 12:00 am, when i manually went to restaurant and biught food. Swiggy did it twice. And the worst thing is even on 8th aug, i received notification that order is received and waiting for restaurant confirmation. And even tiday the same status exusts in the app. And they are big cheaters company. I wanted to sue them for this cheating.