Swiggy Complaints & Reviews

Issue Description: As usual """worst delivery executive"""" and """""worst support executives""". Delivery boy discussed rudely on call and make fun of me while I shared exact address and location. He was not even close to the location at that time and delivery boy making """fool""" by saying he reached destination location, but the blind executive has not seen his location from the map. Previous also faced the worst experiences by your worst company.

After that I requested them multiple times to delete my account. As initially, they told me we can do in 24 hours, then say 24-48 hours and now making fool of customers.

Their delivery boys are worst, as their behaviour is like they don't know how to talk and not listening to the instructions carefully. This not happened the first time it's their alternative exercise. Even one of executive make fun of serious issue.

Order details: ORDER #[protected] | THU, AUG 30, 1:34 AM

Worst company worst service.

This is worst experience with swiggy as follows.
I am here for the refund issue, which has given order as follows.


S. No

Date

Amount in Rs.

ID Numbers of Order

1

19/08/2018

140

[protected]-2

2

19/08/2018

140

[protected]-2

3

21/08/2018

99

[protected]

Total

379


As done conversation with Anand Customer care on 19/08/2018, he told that the amount will refund with in 2 to 4 working days.’

Today on 30/08/2018, again I called customer care after 11 days, again same story telling by your supports name : Kadir, Akanskha and Nayak (refund with in 2 to 4 working days.)

How long I have to wait for my payment.

1. Will u pay interest to me? which amount was holding by you since 11days

2. Why don’t u Swiggy Employee don’t have responsibility of tracking the customer money whether it has credited to his account or not?

3. Why few of the Customer care exc. are closing the chat without concern and without reply (simply neglecting and not giving proper response.

Since 11 days I haven’t received the payment from your end as I am going Consumer complaint against you that above concern

I wants to lodge a very serious complaint about a swiggy service people. I have given 10 rs coin of valid currency. He is calling me at next day for saying 10 rs is not working at 10 o'clock in night and told to me, he will come to my place to take back a new note. What swiggy is doing? Is 10 rs coin banned by indian govt? You are working and doing business in india only. Just be adhere to rules of india.

Person contact number who is calling are as follows:- [protected]

The executive name VIGNESH who came to deliver the food and the bill was 421 I gave him 500 he said I don’t have change I said I my should bring change he said give me change or return it back then I went in and took 421 for that he said that 1 Rs coin is not valied I said where is the rule like that he says ur not giving tip also never long give me one Rs only then I will go then I called the Swiggy customer care and gave the phone to him he shouted at the customer care girl that he don’t know English and unwanted words which is recorded in ur customer care hen that like was disconnected then he started absusing me in bad words in front of all my guest at home if Swiggy isn’t not taking this issue and make him to ask apology in person I will file a legal complained on Swiggy and I have a photo of him and I will escalate it in social media also I will then raise the compensation for abuse me on local words.

I have ordered from swiggy on 22nd august from the restaurant the delhi zaika, jogeshwari east mumbai and have paid the respective amount of rs 416 through amazon pay balance. As mentioned in swiggy's app, there is a 40% cashback amount if the payment has been made through amazon pay balance, which i did. But the worst thing is that i haven't received the cashback till now. Its been more than five days and i have also contacted amazon guys many times and every time they said its a matter of swiggy and we can't do anything in it. But when i have contacted swiggy they totally refuse to handle this problem and tell me to contact amazon. I am seriously fed up of swiggy and its pathetic customer service. Order no #[protected].

I ordered food at valued more than 500.I complained against that food on the same day using automated option given by your app.but I dnt get any response from your end.then I had a weird chat with Mr subhadeep(assistance).he told me that he don’t found any option like refund or replace.
I’m not expecting this.i wasted more than 500rupess on an order .I got like this is very bad .Iam expecting refund or replace of same valued food

Dear Team,

This is to inform you that the food delivered today almost lead me to hospital. After mentioning in the special instructions the food was served with peanuts to which I'm allergic.

After which when i tried to consult the swiggy team, Mr. Syed Asad was assisting me on the chat, on which he was bluntly denying any responsibility of swiggy. On the other hand he infact told that the special instructions were not even given out.

Allergies are not a small thing, you need to be careful as this can even lead to death. I'm facing irritation and uneasiness because of missing out on a small detail by the restaurant.

I would like to see my issue to be resolved as soon as possible.
Order #[protected]

Regards,
Kamalika

I ordered three time from swiggy in past and my luck all the orderes i received were pathetic.
I m sure u guys meant only to loot money from customers.

Its difficult to reach u for previous orders for follow ups
And chat is so hell time taking
I ordered pizza and coke from dom's pizza
I did not receive coke with my pizza anf pizza received was cold as ice

Do u think customer is paying for cold food and missing items
And ur chat team says they wont give me my money back since they have compensated me in past..

Well let me remind u compensation comes in picture only when u give pathetic service to ur customers

Ur service is really down market
I want my money back or else i am postinb this chat on social media to let people know how u loot people by charging money and not sending complete order and then refusing from refunding money.

I placed my order on swiggy on 26 august 2018 from my mobile no [protected]. The order for special paneer bhature chhole 2 plates from /lahori restaurant at vasant kunj, it was prepaid order. The delivery guy came with the order and when we opened to have the order, i was shocking to see the quality of 'chhole bhature paneer wale'
It was just local market item and no paneer or standard food for which i paid rs.190/-. The next 4 hours i was harrased by swiggy customer care i called them multiple times with waiting for several minutes but no response. Then i called up lahori and they didn't reply well.
I will not suggest anyone to order from swiggy if such type of food delivered at ur end.

At the time of order u r showing delivery charges and at the time of delivery... The charges are different and its double actually.. I dont know the reason. Today i ordered tomato rice at sri raghavendra restaurant,, when i am ordering its sows me rs.35 is delivery charges but the person who delivered he shows it was rs.60.. My item was 65 nd the delivery charges also.. And i was ordered first time the coupon alson applied at the time of order,, but in the delivery time it was missed.. It was waste of money and time in ordering in swiggy.

I placed my order on swiggy on 23 august 2018 from my mobile no [protected]. The order was from pahari caterers in kalkaji order id [protected] it was a prepaid order. The delivery guy named rintu das took the food and gave it to his friends to eat. He had the audacity to call me and abuse me and said that swiggy has not been paying him for 3 months. Den over the next 4 hours i was harrased by swiggy customer care i called them multiple times with waiting for several minutes. Everytime they told me that some senior cc will call me place an order and give me the compensation bt nothing happened. I did not get any food or refund forget about the compensation. I wasted my time money and effort. I need a full compensation from swiggy.

I ordered a certain food item from swiggy (Order #[protected]) however what i received was totally different. On contacting them they said that they can only take feedback and could not do anything further.
On requesting to talk to a manager i was hunged up on saying someone will call back in 20 mins but that did not happen either. This is not the first time that they have done this....

At about 12.30pm, on 22.08.2018, we ordered, through swiggy to get the parcel food (Non vegetarian meals with curries and one thantoori chicken) from ponnusamy hotel/adyar, for an amount of rs. 289.00 and the same was got delivered at 1.10pm. While consuming that food, after an hour it was understood that the rice supplied was not fresh, but stale and it was in spoilt condition. The entire rice delivered was wasted. We request you to provide the following:
1. Action against whom responsible for the food in spoilt condition either swiggy or ponnusamy
2. Action to bear the waste of money paid
3. Action against whom a complaint to be made in the consumer court for the negligence or planned error

S. Dayalan
[protected]

Today (22.08.2018) we ordered biryani from spicy house bangalore through swiggy. And shockingly we found an insect in the biryani pack. We never expected this kind of irresponsibility from the restaurant's side. How they can be this much careless with food, we threw the food in garbage, and was starving even after literally paid for my our food. Order no #[protected]

I have ordered for cheesy garlic bread from pizza hut velachery chennai but i have received a burned garlic bread with no cheese at all. Yesterday i had ordered the same dish and it was perfect with good packaging. I had no complaints. Today they have given it in a lousy paper packing the food was sick and burned and cold. Very dirty and oily. Very very disappointed. I need my refund. My grandmother has had the food and she has upset stomach. They need to pay for all this. I have tried contacting swiggy but they have not responded. Even through chats they ask for feedback and close the chat i have screenshot of all of it and pictures of the food. Very disappointed. I want a refund plus additional charges for dodging the customer. I was waiting for the food for my grandparents and i got really angry for everything they need to pay. They need to pay me a sum of one lakh swiggy and pizza hut. For giving bad food to me and making my grandmother sick. For making people consume bad food and get sick for playing with our emotions everything together they need to pay please take action. Please find attached proofs of me trying to contact them and the package and the burned spoiled food. Thanks and regards

This is pertaining to order#[protected] placed on the swiggy app for burgers from burger singh.

On paying upfront i received the following experience.

I had children at home who wished to eat burgers for dinner and they did not eat the burgers and slept.

1) unacceptable food quality delivered by swiggy as the burgers were all droopy cold and fries were dead.
2) the items ordered were not delivered.
3) it took more than 30 mins for a delivery to be done from a restaurant which is just 2 mins away.

On top of this i was on the phone for over and hour with the customer service people who simply said they will just process the refund for the missing items.

I request a just action here and do not need vouchers as you cannot just deliver improper food as your company advertises for lightening fast deliveries.

We people need to understand the value of food and not just take it for granted.

Request a full refund and a food inspector check to be done at burger singh chatterpur enclave branch.

I have received different order what i have ordered. Even the restaurant man said that call to us we ll replace but i hav tring calling on swiggy help no continue sly but waing for more than half an hour so how to complain in court against swiggy in court. These companies are now running gud so there is no complain resolved by the company ther r enjoying on consumer money

I had placed an order on 22 august 2018 for 1 matar paneer and 2 plain naan from bunty dhabha. My order no is [protected] and amount paid was 294 rupees.

I ordered matar paneer but instead of my order i was sent matar chawal that is plain rice with some matar with 2 naan. I want a refund. How should i eat this with naan now? Worst app ever. These guys dont even pick up the call. I waited for 15 minutes on call hold.

I ordered for food from Swiggy from Cafe Arabia located in Phoenix Market City Pune. I asked for the Shish Taouk only because it had a green dot next to it (which implies that the product is vegetarian) for a very very dear friend. When it arrived, and she had eaten a bit, we realised that it had Chicken in it.
This made her extremely upset. When we tried complaining to Swiggy as well as the restaurant by calling them up, they were indifferent to the complaint and went on to give us an option of a replacement or refund.
Firstly, the problem is not about the money, but of beliefs and faith, and secondly, a replacement is unacceptable as we lost trust in the restaurant.
They (Swiggy and Cafe Arabia) simply put us off by blaming each other and calling it a mistake.
I want to register this complaint so that this doesn't happen to anyone else, and also because my friend deserves some action to be taken against both parties.

My name is Jay kumar, I am a student In ahmedabad. Contact no. +91-[protected]
I recently ordered from this app swiggy on 22-08-18 at around 3:30 Order no #[protected].
My food was supposed to be here at 4:30, Instead of that I got a notification at 4:20 that my food is delivered but actually I didn't receive the food and that is not the whole concern. I tried calling the delivery guy first and his phone was out of reach so I tried to connect to the swiggy chat support which had waiting time of 2 min to connect to the support executive, It's been 2 hours since I have messaged them no executive has responded, I then tried calling the swiggy call support more than 25 times, their Customer care no. is switched off, under what circumstances is the customer care no. switched off?
After that I tried complaining on swiggy's website which supposedly wouldn't let me send my message forward. Then I tried even calling in the main branch of Mumbai, Pune and Banglore and all of them numbers were not in existence.
At last I messaged them on Facebook and they said they will give me 50 rupees coupon, where as my order was alone for 120 Rupees.
and all this is not about a refund. It's not about the money, it's about professionalism and support.
And hence, I am Complaining here against them.
everything I stated above you can find the screenshots for the same in the attachment