Swiggy Complaints & Reviews

Swiggy needs to employ literate people to deliver food. I had ordered a pizza from dominos which is near my residential area within 500 meters. I’ve been ordering from that place since childhood now and still the delivery boy (Akshay kadam) claims that he couldn’t get my address. Numerous deliveries have been made at my place and illiterate people like him don’t know how to talk to customers too. This was completely disappointing. I’m 100% sure that that guy must be lying about his identity as well. Never gonna trust swiggy and it’s employees.

I have placed an online order for sweets from bengal sweets. Thane west on 16.09.2018 of rs192.00 paid from my s. B. I acount to deliver the same at royace enclave. Hiranandani estate thane west but neithe the same was delivered nor my said amount was refunded. So refund the same immidiatly. And don't provide such poor service. R. N. Mukherjee. Advocate

Hi this is ruchik modi ordered the food from tummy fillers, adajan, surat,
Ordered food was unhyjenic and used stalen bread in burger moreover it wasnt eatable.
So, i threw my ordered food in a dustbin
Could you please refund my money in a paytm wallet???
My mob number is [protected] also linked up with paytm.
Legal actions will be taken if my above complaint not solved


You will lose your valuable customer like me if you don take some positive
Action against tummy filler because he (Tummy filler restaurant) is not serving a hygienic food, it's my request you

I placed an order, today, 20th spetember at 2:18 pm. I received my order on time but it was the wrong order. I called the helpline and they told me that they'll send the replacement as soon as possible, i. E. Within 25-30 minutes. I didn't get the order. Then i messaged again and they tell me that the restraunt is too far for the executive. Now they have reassigned the person. It is already 3:50. I haven't got my order yet. This is the worst service i've ever got from swiggy. I had to leave for work at 4! When will my order come and when will i eat it. Total waste of time and money. You should be compensating for such carelessness.

I ordered at around 11 or 11.15 pm from chinese station on 19th of sept the order got received normally i got a call from deliver boy saying i will not come to ir door steps come to the gate and collect ur order i objected and asked the reason he gave unacceptable answer when i said so i cannot collect the order from the gate cancel my order he said i cannot do what u want to
He talked very badly and rudely so did i
Is this the way and ppl u keep he was talking like a goon this is not done swiggy
I am ur daily client u can check i never got such a pathetic issue it's really unacceptable

I placed an order today. Due to network issue my phone was not reachable. I called delivery executive through my landline explained him the address. Waited for him on road for 10 mins. Suddenly he got my order cancelled. On call he misbehaved with me. How can you cancel my order after i called you and explained my address? I contacted help from swiggy app. After telling the executive that i called delivery executive. He is not ready to listen. He is constantly saying that delivery guy called you and your number was not reachable.
This is very unprofessional behavior. Never expected from swiggy. I am a regular customer of swiggy. Pls get my record checked. And that too you guys misbehaved so much. Earlier swiggy had a better standard.
This complaint is the last one i am doing. After this if you don't solve the issue. I will stop using swiggy.

Items from my order were missing.. I called customer service and spoke to one of the dumbest and laziest executive IMTIYAZ. When I told him my problem, first he said THE RESTAUTANT HAS CLOSED FOR THE DAY (this is at 16:30) ... When I confronted him .. then he says THE ITEM IS NOT AVAILABLE.
then I asked him what should I do when you're customer service is pathetic ... He asked me to order somewhere else and take a refund for the missing items ...
Such pathetic ### are a shame on swiggy and a shame on humanity on the whole.
I took the riders number from THE NUT JOB and called the rider and also called the restaurant.
The restaurant confirmed that the rider had not taken the missing items and the rider confirmed the restaurant didnt give him the items (typical indian mentality, they blamed each other). The rider voluntarily agreed to deliver the items

My order i’d [protected], the packet was delivered half open and in total mess. Cant even imagin eating such unhygienic food.
It’s also seems some content in the packet was missing, the taste of the food was also not same as compared to what i had ordered earlier.
Please get it rechecked if at all order got exchanged.
Packet is laying with me in same condition as it was delivered to me, please ask somebody to collect it back.
Regards
Abhay bhatnagar
[protected]

Hi on the 17th of september 2018 at 8.38 pm i placed an order for mamushroom manchurian (2plates) from fresh bites. The restaurant confirmed the order and the delivery guy was suppose to pick up the order and delivery. How ever i waited till 10pm almost 2 hours and dint receive the order. I received a call from swiggy from a guy he said his name is jaydev with employee i'd 1804 (Not sure if its right) he said he will deliver it or will compensate for rs 75 i said no.

Ordered 3 times at exactly same time 2 were deleivered and third was cancelled after waiting long saw email from swiggy that order was cancelled no reason explained felt so embarrassed in front of guests had to order again and was immediately accepted this has happened many times i given more than one lac rupees orders and still no courtesy to even inform this blunder act done today

Sir i have received wrong item. I placed order from swiggy website. I received very salty aloo paratha & wrong item given i ordered for tea they have given me coffee. After placing order restaurant tell chaat is not there so i told them to give aloo paratha in place of chaat. When i contacted support & told them they are not giving compensation as i got tea & too salty aloo paratha. I request to take strict action against swiggy. Kindly refund my hard earn money. Swiggy you have cheated me.

I have placed my order on 16/09/2018 id-[protected] and this application showed me order delivered but i never received my order. the customer care guys do not pic-up the calls and those on chat provide wrong information.the delivery guy was very rude and said he cannot help. i had to make my dinner myself.i want my money back and will never use swiggy again. you guys are bunch of cheats and using fraudulent means to make money this is totally unacceptable. i will sue you guys in consumer court .

Hi,

I ordered food through swiggy app and made a payment through my sbi internet banking for inr280, on completion of payment got a message from atom technologies reference no. Igaejehaj8 that payment is successful and my sbi statement reflects the same.in spite of making the payment still by order was showing pending payment. Kindly refund my amount.
Please contact me at [protected]@hotmail.com and care share the evidence

Thanks
Palani

I had placed an order through swiggy for chicken kabab biryani paying rs 185 on 14th september 2018 however was delivered chicken tikka biryani. I noticed the same on opening the order received and immediately contacted their customer care via chat and notified the same and requested for an immediate replacement of my order to be replaced with the actual order placed or a full refund however was offered a mere rs 50 coupon which i mentioned i did not want and requested for a full refund or replacement. I requested for the matter to be escalated and call arranged from a manager to get the issue resolved asap and get the order replaced however the executive disconnected the chat and no one ever bothered to respond despite of even dropping them an email.

Swiggy order no. [protected]. Complaint no 5249758.

Please assist.

We ordered some food from swiggy and waited for almost one hour. After calling the person who was the incharge for our delivery we got to know that he went towards sector 16 though our order was to be delivered at greenfields colony, faridabad. On calling him he told us about the address issues and was saying to cancel the order as soon as possible and refused to deliver our order at the required address, he was really rude and was shouting and yelling at us! This was a really disappointing and i would look forward for a faster refund!
Client name - vijay kumar

It's really shame to tell you that swiggy delivery people are driving so reckless and didn't care about the life of commuters around them. One of the delivery boy drove at a demon speed today and couldn't control his ride when he found no place to move ahead in a small street which lead to an accident causing head injury to my father. We afraid to go on the main road because of this thing and now it again happened on a very small narrow street in tiruvanmiyur haven't you taught your people that human life is more important than delivering food and too the boy who rided the bike didnt wear the helmet. When i wanted to inform it to the swiggy, i come across many such other complaints which didn't have any response even for namesake. We really wanted you to take an immediate action towards this kind of activity and stop shedding blood on the roads. Thank you

I was in my car, around 6:30-6:45pm driving down from mahim coming into bandra ahead of me was a rider from swiggy (Wearing a swiggy t-shirt) he was speeding and then he suddlt looks at his phone and stops, being right behind him i has push the breaks and some how control my car.

This would have been a bad accident people could have ended up dead

After which i pressed the horn with anger, to my surprise the rider cuss at me telling me it was my fault.

So many of these riders are aeen all around the city breaking the law riding bikes on wrong sides absolute hooligans.

To:,
[protected]@support.in
Subject: re: refund not received
Date: sat, 15 sept 2018 11:52

My mobile no:[protected]

On sept. 11th i have raised a complaint on amount deducted from my account. I have got a reply that money will credited within 2 to 3 working days. But i didn't receive the amount. Your team have given me a standard reply to check with the bank. I have checked with the bank and money is not received at my account and for them to investigate further they need the transaction reference number of the refund and the date on which refund is initiated.

From: [protected]@gmail.com

Order not delivered but delivery boy acknowledge the delivery as received. Order no: [protected]. This is not at all acceptable, ordered food at 11 pm latenight and got a call it will be delivered. How can you be so irrespinsibke, how delivery staff of tou can such irresponsible. Late night it created a lot if triuble for me.
Delivery boy name : gururaj
Mobile no: [protected]

Very worst situation faced with swiggy and i hope this will be last order with swiggy and in future again i won't make a mistake to order in swiggy.

Ordered a bulk order as i have few guests in my home. Initially after 45 minutes of my order i chat with customer care executive and i told that delivery representative is not going towards hotel. She told he is going, refresh ur app and some rude character. I waited again for another 1 hr. Even after 2 hrs, delivery representative is not moving towards the hotel and no calls or update from swiggy. I am waiting till that the order will be delivered now.in between couple of times i called delivery boy also. He told on the way, on the way sir. He also cheated me. After 2 hrs again i pinged customer care and they told can't deliver the order can we go for cancellation.

Very pathetic and impolite situation. Now cancelled the order and to get the refund of money i have to wait to for another 9 days. What a pitty. It's 10 pm now and where should i get food. All restaurants are closed and my guests are in home. Iam a frequent customer with swiggy and pitty on them behaving to customers. I will move legally for this ashamed character and will post with necessary screenshot in all the social networking websites. Swiggy is going to regret for this.

Thanks
Subin
[protected]