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Swiggy Complaints & Reviews

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Updated: Dec 2, 2025
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Swiggy reviews & complaints page 248

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R
Ria Andrews
from Bengaluru, Karnataka
Jun 11, 2018
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Website: swiggy.com

I have ordered breakfast from a place that a minute away from the drop location. Yet, after picking up the order, he has gone a good 5-6km away from the drop location. This is preposterous! Here's the delivery guy's number: [protected]. Date: 11/6/2018
Order number: #[protected]

I have never had a problem before, and today the service is horrible. Please do something about it about ensuring that your delivery guys actually go to the drop location after picking up the order.
Swiggy customer support has been notified about the posted complaint.
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    R
    racheetmehta
    from Mumbai, Maharashtra
    Jun 11, 2018
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    Address: 400004
    Website: Swiggy app

    1) 1 hour late delivery. I scheduled at 4pm to get it delivered by 8pm but i got my delivery very late
    2) so much oily food
    3) all veggies and no noodles.in small portion u can see this much capsicums then how much it will be there in whole container

    4) taste was very pathetic
    5) customer care executive promised me full refund on order of this delivery. I want my money else i am going to police station

    Order id #[protected]
    Account on [protected] call me asap
    +5 photos
    Swiggy customer support has been notified about the posted complaint.
    We order on their app with instructions. The instructions are not followed by concerned restaurant. So swiggy washes its hands off saying its a restaurant issue and we cant do anything about it.
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      R
      Rinky chourasia raj
      from Hyderabad, Telangana
      Jun 9, 2018
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      Address: Bangalore, Karnataka, 560029
      Website: Www.swiggy.com

      I am 6 weeks pregnant. I ordered for mutton biriyani and fish curry from swiggy hyderabad mallapur area on 9th june 8.30pm after i received the food by 9.40 i opened the packet served to food for myself in a plate and took few spoons as i was very hungry.. Only after a minute i find the taste different when i asked my husband to taste it he immidetly said its. Stale and bad food the mutton biriyani was smelling bad had a very foul smell. I was in a shock. I immidetly complained to swiggy customer care about the current situation and they reply that they will refund my amount. Hmm but my concern was i am pregnant and what if i get food poisoned. Is this the kinda response swiggy customer service gives me. They dint even call me back. I called them twice and the call to customer care is charged i ran out of balance but they did not bother to call me back inspite of requesting over a chat. I am highly disappointed on the service of swiggy and the kinda of cheap restaurants swiggy is associted with.
      Swiggy customer support has been notified about the posted complaint.
      Still refund not received since one month.
      REORDER
      Total Paid: 200
      12:29

      ORDER #[protected] | Wed, May 2, 12:54 PM
      12:29

      Food Rush
      Andheri East andheri-east
      12:29

      Mutton Biryani x 1
      My Contact Number : [protected]
      I have place the Order #[protected] for 4 items but i got only 3 items, when I contact the customer care they didn't respond properly neither they given any solution of the problem. this is the second time when I face item short issue.
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        D
        Divisha Goenka
        from Jaipur, Rajasthan
        Jun 6, 2018
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        I ordered from Spice spot, lower parel and it showed 45 mins delivery, I waited for more than a hour and when I called the customer care they cancelled my order without even helping me in any way possible and even did not help me. And blamed it all on the spice spot. They talked really rude and were protecting the swiggy staff, they do not have any care and concern for the customer and doesn’t even respect them. I would like to sue the company for the same. If that is the service of swiggy the company should stop working.
        Swiggy customer support has been notified about the posted complaint.
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          R
          ramanjeet maurya
          from Bengaluru, Karnataka
          Jun 2, 2018
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          Address: Bangalore, Karnataka, 560048
          Website: www.swiggy.com

          In reference to the order id #[protected], pathetic service by your team where the address was clearly given and explained to the delivery person 3 times on the call still unable to deliver the product.

          Really unacceptable service. Check the invoice and the screenshot below. It is really annoying that how much clarity is required to find this address.

          Check this google link:
          https://www.google.co.in/maps/search/FLAT-002+A-Block+Aakruthi+Homes+26%2F2, +goshala+rd, +garudachar+palya, +mahadevapura, +bengaluru, +karnataka+560048, +india/@12.9903481, 77.6934434, 17z/data=! 3m1! 4b1? Hl=en

          This is what google map shows, i told the delivery person to be near the temple or the icici atm, still was not able to locate. I went outside on the road to help him but still, it did not work,
          +1 photos
          Swiggy customer support has been notified about the posted complaint.
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            K
            KunzBuzz
            from Mumbai, Maharashtra
            Jun 2, 2018
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            Address: Mumbai City, Maharashtra, 410209
            Website: www.swiggy.com

            I ordered food using swiggy mobile application platform. The order was incomplete as the dish of rs 150 was missing. After registering complaint with swiggy customer care the gave me an apology coupon of rs.150 which is valid for 90days. I request the concern authority to refund my money back in terms of cash and not coupon. The behavior of swiggy customer care was arrogant and unprofessional as they straight away cut the conversation.
            Swiggy customer support has been notified about the posted complaint.
            Sir,
            I say to u that I have no proper salary in this zone
            Noida hub sector 10 says that your SWIGGY APP is incorrect money show...

            Sanjeev Kumar
            I'd 148366

            regarding refund in terms of cash - Comment #3118139 - Image #0
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              S
              Sathya Vairamani
              from Chennai, Tamil Nadu
              Jun 2, 2018
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              Address: Chennai, Tamil Nadu, 600013

              I have an issue with swiggy refund
              Where my order wasnt placed and money was debited.
              I contacted swiggy and they told me it will be auto credited a week back
              But it has been so much long since that happend.
              And i haven’t received my money back (Rs.283)
              My reference no is :[protected] and
              [protected]
              Kindly do check over the issue and credit the amount as sooner possible
              Thank you.

              Contact bank was the only option given now
              And i sent a mail to my bank
              Havent received my money back.
              Can you help me out?
              +2 photos
              Swiggy customer support has been notified about the posted complaint.
              Hi,
              I ordered veg chili garlic rice and veg manchurian gravy from new Chinese hut azadpur new delhi and I received chowmin and veg manchurian gravy.

              refund for order no: 1184965168 - Comment #3117957 - Image #0
              refund for order no: 1184965168 - Comment #3117957 - Image #1
              I have ordered on swiggy at around 8:30 pm on 27th May, 18. Though my payment was deducted, the order was not placed. Need the refund.

              The help chat support is very delayed. No response from past 20 mins. This is really bad customer service!!!

              No way to even complaint on the customer care phone number
              I had not cancelled my order from my side and the restaurant from where we have ordered our they cancelled our ordered by there own this is really ridiculous we were waiting for our order by 2 hours you should improve your delivery services next time while ordering a food I will think twice before it

              refund for order no: 1184965168 - Comment #3119776 - Image #0
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                H
                Hariom Keshav
                from Delhi, Delhi
                Jun 1, 2018
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                Address: 560030
                Website: www.swiggy.com

                The coupon for 25% cashback with maximum 50 rs on a payment made via paytm above 200 rs was applied successfully.

                After payment i did not get cashback and upon calling i am being told that i was not eligible.
                Instead of taking responsibility swiggy is telling to contact paytm and paytm tells i am not eligible.
                But i find swiggy guilty as i used his platform so they should take the responsibility for the applied coupons for irders on their application.
                The order id was [protected].
                +1 photos
                Swiggy customer support has been notified about the posted complaint.
                Sunday May 27 2018 ordered food through Swiggy clearly missed out on 1 item and the staff was demanding he asked us to pay and not helpful in getting the short delivery complete.
                We had placed an order consisting of 2 egg rolls at rolls on wheels, mg road. However on recieving the order we found one roll to be of veg which we hadn't placed an order for. Kindly look into the matter and oblige.
                Ordered from "Swiggy PoP " : from restaurent "Fast filling -Allenby Road": food: " Burrito+Cold drink ×1
                Food delivered unprofessional manner, had leaked out in the polythene bag in which it was served. On customer complain also they responded in a very bad manner n behavior.

                fake offers - Comment #3154428 - Image #0
                fake offers - Comment #3154428 - Image #1
                fake offers - Comment #3154428 - Image #2
                fake offers - Comment #3154428 - Image #3
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                  #
                  #TheRahul sharma
                  from Jaipur, Rajasthan
                  May 31, 2018
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                  Address: Jaipur, Rajasthan, 302017
                  Website: www.swiggy.com

                  Dear sir,

                  मेरा swiggy पर [protected] पर account था उसमें मेरे कूपन भी थे जो मैने अभी उपयोग नहीं किये गए है।
                  लेकिन swiggy की ओर से मेरा account blocked कर दिया गया है बिना कारण के ।
                  मैने swiggy पर call ओर mail से complaints की लेकिन 24 कभी 48hrs बोलते बोलते आज 5 days हो गए लेकिन कोई solution नहीं हुआ है।
                  मेरा swiggy से बहुत बुरा अनुभव रहा है जो भी मंगवाया एक दो बार छोड़के कभी सही आइटम नही आये उसका उन्होंने गलती मानके रिफंड दिया ।
                  अब ये भी कह रहे है प्रॉब्लम solve हो जाएगी और custumer care वाले कह रहे है आपने compansation ज्यदा ले लिया इसलिए bolcked कर दिया जो एक गलत कारण है।
                  जो भी इनके द्वारा refund दिया इन्होने गलती मानते हुए दिया जिसके मैने इनको प्रूफ़ दिया screen shot send किए।
                  आपसे अनुरोध है आप मेरी इस समस्यया का निदान करे।
                  Thanks।
                  +17 photos
                  Swiggy customer support has been notified about the posted complaint.
                  Jun 01, 2018
                  Updated by #TheRahul sharma
                  Many days complete but not solve out my login complaint
                  Jun 02, 2018
                  Updated by #TheRahul sharma
                  Many days complete but not solve this issue.
                  Solve out my login problem in early time.
                  Dear sir,

                  मेरा swiggy पर [protected] पर account था उसमें मेरे कूपन भी थे जो मैने अभी उपयोग नहीं किये गए है।
                  लेकिन swiggy की ओर से मेरा account blocked कर दिया गया है बिना कारण के ।
                  मैने swiggy पर call ओर mail से complaints की लेकिन 24 कभी 48hrs बोलते बोलते आज 5 days हो गए लेकिन कोई solution नहीं हुआ है।
                  मेरा swiggy से बहुत बुरा अनुभव रहा है जो भी मंगवाया एक दो बार छोड़के कभी सही आइटम नही आये उसका उन्होंने गलती मानके रिफंड दिया ।
                  अब ये भी कह रहे है प्रॉब्लम solve हो जाएगी और custumer care वाले कह रहे है आपने compansation ज्यदा ले लिया इसलिए bolcked कर दिया जो एक गलत कारण है।
                  जो भी इनके द्वारा refund दिया इन्होने गलती मानते हुए दिया जिसके मैने इनको प्रूफ़ दिया screen shot send किए।
                  आपसे अनुरोध है आप मेरी इस समस्यया का निदान करे।
                  Thanks।

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                  Complaint marked as resolved
                  Jun 1, 2018
                  Not resolved my complaint after completing 7 days resolve my complaint immediately
                  Complaint status
                  [jun 01, 2018]
                  Swiggy customer support has been notified about the posted complaint.
                  Updated by #therahul sharma, jun 01, 2018

                  Many days complete but not solve out my login complaint
                  Complaint comments add a comment updated: jun 1, 2018
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                    S
                    Sarat Parasaram
                    from Guntur, Andhra Pradesh
                    May 31, 2018
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                    One of the worst service i have seen in my life with swiggy. Late delivery and more over damaged packing food was leaked into cover. If i chat with swiggy team irrelevant and arragant answers. No food on box what should i eat at time midnight 12 o clock. One of your chat person with name of aj dont have courtesy he gives rude answers. Very bad with swiggy in my life. I will post to my all friends there is no proper response from swiggy worst service.
                    Swiggy customer support has been notified about the posted complaint.
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                      A
                      Aakansha Rai
                      from Delhi, Delhi
                      May 30, 2018
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                      Address: Mumbai City, Maharashtra

                      Placed an order, paid via paytm. Money was deducted, order was not placed. Items still in the cart lying as it is.
                      Was promised refund in 24 hours. It’s been 3 days now. No reply on the chat message in the app also. Please refund the amount. It’s inr 630.
                      Utter shamelessness. Mistake is okay but then they are not even responding on the app. That’s just unfair and that’s also cheating. Kindly look into it. That’s quite some amount.
                      Swiggy customer support has been notified about the posted complaint.
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                        D
                        Dinesh Gir
                        from Hyderabad, Telangana
                        May 30, 2018
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                        Address: 500029
                        Website: Swigy

                        This is regarding the rude behavior of the delivery man at "rose villa" apts, 3-6-148/a/501, himayat nagar, hyderabad-29, who has come to deliver the parcel in flat no 301. About 2:30 pm today. He has misbehaved with the watchman and his family. Necessary action may be taken so as to keep up the good image of swigy.
                        Dinesh kumar gir
                        Secretary
                        [protected]
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                          V
                          VickyRock
                          from Noida, Uttar Pradesh
                          May 30, 2018
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                          Address: New Delhi, Delhi, 110059

                          I have ordered from dominos pizza through swiggy app yesterday. My
                          Order number is [protected]. Neither they didn't delivered the food
                          And nor they are refunding my money which i paid online while
                          Ordering. And when i called them to complain about it they have
                          Started the blame game on each other swiggy and dominos, that they are
                          Not responsible for it.in between them it is my money which is not
                          Given till now.

                          I request you to solve this problem as soon as possible, i have
                          Ordered my food through your app and this is your responsibility.
                          Swiggy customer support has been notified about the posted complaint.
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                            G
                            gowtham7000
                            from Chennai, Tamil Nadu
                            May 29, 2018
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                            I ordered red velvet milkshake from drunken monkey restaurant. Swiggy updated the order status as delivered but i did not receive the order. I informed swiggy about this and they gave a swiggy coupon after late night. I was not able to place any order that day. When i wanted to place an order, the swiggy coupon got expired. The money which i paid swiggy is real but the coupon expired. Please help me get my money back as i did not receive any service. Please note that i called swiggy 3 times to register a complaint. They confirmed me in call that it was their fault that they should have informed me about the coupon expiration and assured that i will get a call back in 24hours in response to the complaint. Its been 3 days and no response. I am tired of calling them again as it is difficult to explain the same issue again and again. They are playing with my emotions.

                            Swiggy order number: [protected]
                            Order amount: 228
                            Swiggy customer support has been notified about the posted complaint.
                            Swiggy delivary boy took the money and is denying it, his name is Sreekar and the order was placed from Minerva restaurant nizampet road, Hyderabad.
                            After constant complaints also there is no response it seems this is the bussiness of delivary boys...
                            They take the money and deny it.

                            Total fraud...
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                              S
                              Sweta Sahaya
                              from Aligarh, Uttar Pradesh
                              May 29, 2018
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                              I have ordered an item from swiggy at 20th of may 2018. The order number is #[protected]. But the item was not available so they cancelled it and told me that the money would refund within 5-7 days as for their policy. I have complained thrice about this that I haven't receive my amount yet. But no one is responding to this. Every time they cancel the order and never returned it. Please help me to get my money back
                              +1 photos
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                                S
                                Susanta Paikaray
                                from Ratlam, Madhya Pradesh
                                May 27, 2018
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                                Resolved

                                Address: Chandigarh, Punjab, 160036
                                Website: www.swiggy.com/support

                                1. Two time payments were made to swiggy on 13/05/2018 for the same order through amazon pay with reference no. #p[protected] and #p[protected]
                                2. Upon not receiving the refund, i contacted swiggy on 15/05/2018 and i was assured the excess amount will be refunded within 24-48 h.
                                3. No refund made made yet even after repeated assurance - sometime swiggy dd not receive the amount, sometimes we have initiated the refund.
                                4. This is a case of consumer harashment and charging multiple times for the same product. Hence, this complaint for necessary action please.
                                +1 photos
                                Aug 5, 2018
                                Complaint marked as Resolved 
                                The refund was finally made after a long struggle. These agencies never admit their custmer harassment practices untill they are screwed by third media.
                                Swiggy customer support has been notified about the posted complaint.
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                                  Supriya Krishnamurthy
                                  from Bengaluru, Karnataka
                                  May 27, 2018
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                                  Address: Bangalore, Karnataka, 560084
                                  Website: Swiggy

                                  I had placed an order in swiggy this sunday afternoon as i had guests at home. But their service was so pathetic that im writing it here so that someone from their firm will action it. I had clearly mentioned and ordered for 2 mutton boneless itseems from empire church street but they ended up sending both dishes with bone and was very very bad. I raised this issue with this swiggy customer care people and 1 female was sweet enough to listen and assured me that she would replace both the dishes. The 2nd time again i get 2 dishes which i have not even ordered for. So the replacement attempt was also a big flop. I called the customer service again. This time some guy by name amar speaks and promised call back from escalation team which i never received. I called them again and then 1 lady by name sameera is least bothers as easily says she will refund. This is the kind of staff you guys have who have no seriousness to the customers concerns? Worst service and even worse customer service
                                  Swiggy customer support has been notified about the posted complaint.
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                                    M
                                    mhk161192
                                    May 27, 2018
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                                    Address: Bangalore, Karnataka
                                    Website: SWIGGY.COM

                                    Hi i have given order in swiggy on may 9 from astoria restaurant
                                    Rtc cross road to
                                    Street 10, nehru nagar, aswini colony, west marredpally, secunderabad, telangana 500026
                                    Delivered on wed, may 9, 10:16 pm. Due to quantity issue i contacted customer care they promised to get a refund 5-7 day. May 15 that is after 7 days i contacted swiggy they told refund was not initiated. On may 17 again i enquired about refund they informed to wait more 5-7 workings days. On 23rd may i asked them they told to wait till 25 i said ok and now on 27th may when i asked about refund they are now informing to wait till mmore 5-7 working days so totally one month i need to wait for my money.
                                    Swiggy customer support has been notified about the posted complaint.
                                    Till now no progress no call back or no proper response from Swiggy end it's totally pathic service
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                                      S
                                      Siddharth Rohan
                                      from Chennai, Tamil Nadu
                                      May 27, 2018
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                                      Resolved

                                      missing item

                                      Hi i ordered from swiggy. I got cheated by swiggy. My order#[protected]. Item name mini thali. I received no subji while ordering i was shown subji. The food prepration was very bad. I contacted support for refund. They denied my request & just to avoid they say we will pass feedback. I paid rs 116. Kindly take strict action & help me to get refund. Thank you....
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                                      ChiranjeeviDileep
                                      from Hyderabad, Telangana
                                      May 26, 2018
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                                      Address: Hyderabad, Andhra Pradesh, 500085
                                      Website: www.swiggy.com

                                      I was on the roadside near pistha house with my family at kphb hyderabad, delivery # came at my back of the two wheeler and hit me, and i have asked what are u doing. He just rushed at me and used very bad words and started abusing me with out any reason and he was searching for something to hit my head that he said.. His vehicle no:ts07et1875
                                      +2 photos
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