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Swiggy Complaints & Reviews

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Updated: Dec 2, 2025

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Website: Swiggy

I had pathetic experience with swiggy.. I ordered (#[protected]) food at 10am and made delivery time as 11.45am... And at exactly 11.50am some one from swiggy called and told me that one of the item is not available so instead of that he will give other one, yes i was fine with that and told them it's fine... Then after 2hr i did not hear anything from swiggy about my order delivery so i tried calling the guy now he is not reachable.. Now i called swiggy no help from them just told me to wait for 10mins they will check in background and if i did not get in 10mins they told me to call back for the cancelation... It doesn't help me again i called there customer support now they assigned another guy, after 5mins the new guy who has been assigned for my order he had called and told some more of my order is not available now again i need to go with the hotel choice...

If i want to eat what they wish to send then why i need to order from swiggy and swiggy will tell they will compensate with coupon.. To be honest this is the second time order miss issue happened.

There are so many other online food delivery apps are there during this tough computation swiggy doing this type of customer ignorance is unacceptable.

I just canceled the order and told them that i don't want any coupons for this and please transfer deducted my money to my account and never i will order from swiggy.

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Hello,
I ordered something from swiggy for a the first time. The driver called me asking for the exact address which was already there. I still guided him, provided him a landmark. He called again and started shouting on me and saying to come to a place nearby to collect it. Then i asked him to talk properly. He updated that he delivered the order which he never did. When i tried calling him so many times, he did not answer my call either. I can’t tell how rude he was. Pathetic first experience with swiggy. Will never oder anything with swiggy again.

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S

Sonny Duttaroy

from Mumbai, Maharashtra

Jun 14, 2018

Our order no [protected] placed on June 8, 2018 was missing 1 order of mutton dabba and 4 orders of caramel custard. By the time we realized it was too late to call, so hence we are writing the complaint.
We would like a refund from Swiggy for the missed items on our bill, as well as refund for the delivery charges.

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Address: 560075

I'd placed an order at 1am. Restaurant prepared food but the delivery guy reached there at 1.30am with out money. So swiggy called me and told me the situation and asked me to wait for 20 mins. As i dint get any response for the next 40 mins and then i was told restaurant is closed and forced to cancel order with a refund within 3 days?? I waited 2 hrs in the night only to get a cancellation confirmation. Very sad. The way they responded was only more irritating.
Order number #[protected]

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Address: Mumbai City, Maharashtra

I ordered pastry from one shop but got call from swiggy that they don’t have the pastry and cancelled the order. I ordered from 2 more places and same thing repeated. They cancelled the order as pastry not available but charged me rs 75 as cancellation fee where as it is not at all my mistake

This company is fraud and has to be shut down. Rogue company looting people

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Address: 560103

Website: www.swiggy.com

I am very upset with swiggy service. I ordered McSpicy Paneer Meal ( L ) x 1 and it is showing delivered on 8:01 PM but I haven't received anything. You guys don't want to have any confirmation regarding delivered object because you already got paid, this is not the way of working. I want my immediate refund for this order. I tried to contact delivery boy so many times but phone is not reachable.

Order #[protected]
Delivered on Mon, Jun 11, 8:01 PM
by Mahamed Abdul Kareem
Address:
Freesia Blvd, Bellandur, Bengaluru, Karnataka 560103, India

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Binalee

from Bengaluru, Karnataka

Jun 12, 2018

Food by swiggy got delivered with opened package worth rs. 381, curry n curd was mixed n roti were floating in packs itself. Ordered food from swiggy, swagath residancy, Ameenpur, hyderabad.

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Address: Jaipur, Rajasthan, 302021

Food prices are marked up grossly for all restaurants in jaipur that i checked. Also cheating on artificial restaurant packing charges and gst. My gosh can't imagine i have been using them and getting cheating for over a month.

Simple comparison of hotel menu actual pics on google confirmed that. Horrible. Never using them again. Might as well pay the delivery charge on other apps rather than get cheated by swiggy.

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Prasenjit1987

from Kolkata, West Bengal

Jun 13, 2018

Today I ordered my food via your app my older no is [protected]but the delivery boy came to my place his behaviour was so bad he doesn't know how talk with a customer he used slang and he said next time I assured that ur order will not reach to you

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Website: swiggy.com

I have ordered breakfast from a place that a minute away from the drop location. Yet, after picking up the order, he has gone a good 5-6km away from the drop location. This is preposterous! Here's the delivery guy's number: [protected]. Date: 11/6/2018
Order number: #[protected]

I have never had a problem before, and today the service is horrible. Please do something about it about ensuring that your delivery guys actually go to the drop location after picking up the order.

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Address: 400004

Website: Swiggy app

1) 1 hour late delivery. I scheduled at 4pm to get it delivered by 8pm but i got my delivery very late
2) so much oily food
3) all veggies and no noodles.in small portion u can see this much capsicums then how much it will be there in whole container

4) taste was very pathetic
5) customer care executive promised me full refund on order of this delivery. I want my money else i am going to police station

Order id #[protected]
Account on [protected] call me asap

+5 photos

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D

Divya2011

from New Delhi, Delhi

Jun 12, 2018

We order on their app with instructions. The instructions are not followed by concerned restaurant. So swiggy washes its hands off saying its a restaurant issue and we cant do anything about it.

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Address: Bangalore, Karnataka, 560029

Website: Www.swiggy.com

I am 6 weeks pregnant. I ordered for mutton biriyani and fish curry from swiggy hyderabad mallapur area on 9th june 8.30pm after i received the food by 9.40 i opened the packet served to food for myself in a plate and took few spoons as i was very hungry.. Only after a minute i find the taste different when i asked my husband to taste it he immidetly said its. Stale and bad food the mutton biriyani was smelling bad had a very foul smell. I was in a shock. I immidetly complained to swiggy customer care about the current situation and they reply that they will refund my amount. Hmm but my concern was i am pregnant and what if i get food poisoned. Is this the kinda response swiggy customer service gives me. They dint even call me back. I called them twice and the call to customer care is charged i ran out of balance but they did not bother to call me back inspite of requesting over a chat. I am highly disappointed on the service of swiggy and the kinda of cheap restaurants swiggy is associted with.

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O

OMGITZAAQIB #Aaqib

from Mumbai, Maharashtra

Jun 12, 2018

Still refund not received since one month.
REORDER
Total Paid: 200
12:29

ORDER #[protected] | Wed, May 2, 12:54 PM
12:29

Food Rush
Andheri East andheri-east
12:29

Mutton Biryani x 1
My Contact Number : [protected]

V

Vipul Dagur

from Delhi, Delhi

Jun 13, 2018

I have place the Order #[protected] for 4 items but i got only 3 items, when I contact the customer care they didn't respond properly neither they given any solution of the problem. this is the second time when I face item short issue.

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I ordered from Spice spot, lower parel and it showed 45 mins delivery, I waited for more than a hour and when I called the customer care they cancelled my order without even helping me in any way possible and even did not help me. And blamed it all on the spice spot. They talked really rude and were protecting the swiggy staff, they do not have any care and concern for the customer and doesn’t even respect them. I would like to sue the company for the same. If that is the service of swiggy the company should stop working.

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Address: Bangalore, Karnataka, 560048

Website: www.swiggy.com

In reference to the order id #[protected], pathetic service by your team where the address was clearly given and explained to the delivery person 3 times on the call still unable to deliver the product.

Really unacceptable service. Check the invoice and the screenshot below. It is really annoying that how much clarity is required to find this address.

Check this google link:
https://www.google.co.in/maps/search/FLAT-002+A-Block+Aakruthi+Homes+26%2F2, +goshala+rd, +garudachar+palya, +mahadevapura, +bengaluru, +karnataka+560048, +india/@12.9903481, 77.6934434, 17z/data=! 3m1! 4b1? Hl=en

This is what google map shows, i told the delivery person to be near the temple or the icici atm, still was not able to locate. I went outside on the road to help him but still, it did not work,

+1 photos

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Address: Mumbai City, Maharashtra, 410209

Website: www.swiggy.com

I ordered food using swiggy mobile application platform. The order was incomplete as the dish of rs 150 was missing. After registering complaint with swiggy customer care the gave me an apology coupon of rs.150 which is valid for 90days. I request the concern authority to refund my money back in terms of cash and not coupon. The behavior of swiggy customer care was arrogant and unprofessional as they straight away cut the conversation.

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S

Sk9716

from Delhi, Delhi

Jun 4, 2018

Sir,
I say to u that I have no proper salary in this zone
Noida hub sector 10 says that your SWIGGY APP is incorrect money show...

Sanjeev Kumar
I'd 148366

regarding refund in terms of cash - Comment #3118139 - Image #0

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Address: Chennai, Tamil Nadu, 600013

I have an issue with swiggy refund
Where my order wasnt placed and money was debited.
I contacted swiggy and they told me it will be auto credited a week back
But it has been so much long since that happend.
And i haven’t received my money back (Rs.283)
My reference no is :[protected] and
[protected]
Kindly do check over the issue and credit the amount as sooner possible
Thank you.

Contact bank was the only option given now
And i sent a mail to my bank
Havent received my money back.
Can you help me out?

+2 photos

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U

Ubuk

from Moradabad, Uttar Pradesh

Jun 4, 2018

Hi,
I ordered veg chili garlic rice and veg manchurian gravy from new Chinese hut azadpur new delhi and I received chowmin and veg manchurian gravy.

refund for order no: 1184965168 - Comment #3117957 - Image #0

refund for order no: 1184965168 - Comment #3117957 - Image #1

V

vishesha khemka

from New Delhi, Delhi

Jun 4, 2018

I have ordered on swiggy at around 8:30 pm on 27th May, 18. Though my payment was deducted, the order was not placed. Need the refund.

The help chat support is very delayed. No response from past 20 mins. This is really bad customer service!!!

No way to even complaint on the customer care phone number

G

Greha

from Ahmedabad, Gujarat

Jun 5, 2018

I had not cancelled my order from my side and the restaurant from where we have ordered our they cancelled our ordered by there own this is really ridiculous we were waiting for our order by 2 hours you should improve your delivery services next time while ordering a food I will think twice before it

refund for order no: 1184965168 - Comment #3119776 - Image #0

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Address: 560030

Website: www.swiggy.com

The coupon for 25% cashback with maximum 50 rs on a payment made via paytm above 200 rs was applied successfully.

After payment i did not get cashback and upon calling i am being told that i was not eligible.
Instead of taking responsibility swiggy is telling to contact paytm and paytm tells i am not eligible.
But i find swiggy guilty as i used his platform so they should take the responsibility for the applied coupons for irders on their application.
The order id was [protected].

+1 photos

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S

Sowmya Narayanan K V

from Chennai, Tamil Nadu

Jun 4, 2018

Sunday May 27 2018 ordered food through Swiggy clearly missed out on 1 item and the staff was demanding he asked us to pay and not helpful in getting the short delivery complete.

R

rmendonca1802

from Bengaluru, Karnataka

Jun 8, 2018

We had placed an order consisting of 2 egg rolls at rolls on wheels, mg road. However on recieving the order we found one roll to be of veg which we hadn't placed an order for. Kindly look into the matter and oblige.

A

anuradha@gmail

from Kolkata, West Bengal

Jul 12, 2018

Ordered from "Swiggy PoP " : from restaurent "Fast filling -Allenby Road": food: " Burrito+Cold drink ×1
Food delivered unprofessional manner, had leaked out in the polythene bag in which it was served. On customer complain also they responded in a very bad manner n behavior.

fake offers - Comment #3154428 - Image #0

fake offers - Comment #3154428 - Image #1

fake offers - Comment #3154428 - Image #2

fake offers - Comment #3154428 - Image #3

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Address: Jaipur, Rajasthan, 302017

Website: www.swiggy.com

Dear sir,

मेरा swiggy पर [protected] पर account था उसमें मेरे कूपन भी थे जो मैने अभी उपयोग नहीं किये गए है।
लेकिन swiggy की ओर से मेरा account blocked कर दिया गया है बिना कारण के ।
मैने swiggy पर call ओर mail से complaints की लेकिन 24 कभी 48hrs बोलते बोलते आज 5 days हो गए लेकिन कोई solution नहीं हुआ है।
मेरा swiggy से बहुत बुरा अनुभव रहा है जो भी मंगवाया एक दो बार छोड़के कभी सही आइटम नही आये उसका उन्होंने गलती मानके रिफंड दिया ।
अब ये भी कह रहे है प्रॉब्लम solve हो जाएगी और custumer care वाले कह रहे है आपने compansation ज्यदा ले लिया इसलिए bolcked कर दिया जो एक गलत कारण है।
जो भी इनके द्वारा refund दिया इन्होने गलती मानते हुए दिया जिसके मैने इनको प्रूफ़ दिया screen shot send किए।
आपसे अनुरोध है आप मेरी इस समस्यया का निदान करे।
Thanks।

+17 photos

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Jun 01, 2018

Updated by #TheRahul sharma Many days complete but not solve out my login complaint

Jun 02, 2018

Updated by #TheRahul sharma Many days complete but not solve this issue.
Solve out my login problem in early time.
Dear sir,

मेरा swiggy पर [protected] पर account था उसमें मेरे कूपन भी थे जो मैने अभी उपयोग नहीं किये गए है।
लेकिन swiggy की ओर से मेरा account blocked कर दिया गया है बिना कारण के ।
मैने swiggy पर call ओर mail से complaints की लेकिन 24 कभी 48hrs बोलते बोलते आज 5 days हो गए लेकिन कोई solution नहीं हुआ है।
मेरा swiggy से बहुत बुरा अनुभव रहा है जो भी मंगवाया एक दो बार छोड़के कभी सही आइटम नही आये उसका उन्होंने गलती मानके रिफंड दिया ।
अब ये भी कह रहे है प्रॉब्लम solve हो जाएगी और custumer care वाले कह रहे है आपने compansation ज्यदा ले लिया इसलिए bolcked कर दिया जो एक गलत कारण है।
जो भी इनके द्वारा refund दिया इन्होने गलती मानते हुए दिया जिसके मैने इनको प्रूफ़ दिया screen shot send किए।
आपसे अनुरोध है आप मेरी इस समस्यया का निदान करे।
Thanks।

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Complaint marked as resolved
Jun 1, 2018
Not resolved my complaint after completing 7 days resolve my complaint immediately
Complaint status
[jun 01, 2018]
Swiggy customer support has been notified about the posted complaint.
Updated by #therahul sharma, jun 01, 2018

Many days complete but not solve out my login complaint
Complaint comments add a comment updated: jun 1, 2018
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One of the worst service i have seen in my life with swiggy. Late delivery and more over damaged packing food was leaked into cover. If i chat with swiggy team irrelevant and arragant answers. No food on box what should i eat at time midnight 12 o clock. One of your chat person with name of aj dont have courtesy he gives rude answers. Very bad with swiggy in my life. I will post to my all friends there is no proper response from swiggy worst service.

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Address: Mumbai City, Maharashtra

Placed an order, paid via paytm. Money was deducted, order was not placed. Items still in the cart lying as it is.
Was promised refund in 24 hours. It’s been 3 days now. No reply on the chat message in the app also. Please refund the amount. It’s inr 630.
Utter shamelessness. Mistake is okay but then they are not even responding on the app. That’s just unfair and that’s also cheating. Kindly look into it. That’s quite some amount.

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Address: 500029

Website: Swigy

This is regarding the rude behavior of the delivery man at "rose villa" apts, 3-6-148/a/501, himayat nagar, hyderabad-29, who has come to deliver the parcel in flat no 301. About 2:30 pm today. He has misbehaved with the watchman and his family. Necessary action may be taken so as to keep up the good image of swigy.
Dinesh kumar gir
Secretary
[protected]

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Address: New Delhi, Delhi, 110059

I have ordered from dominos pizza through swiggy app yesterday. My
Order number is [protected]. Neither they didn't delivered the food
And nor they are refunding my money which i paid online while
Ordering. And when i called them to complain about it they have
Started the blame game on each other swiggy and dominos, that they are
Not responsible for it.in between them it is my money which is not
Given till now.

I request you to solve this problem as soon as possible, i have
Ordered my food through your app and this is your responsibility.

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I ordered red velvet milkshake from drunken monkey restaurant. Swiggy updated the order status as delivered but i did not receive the order. I informed swiggy about this and they gave a swiggy coupon after late night. I was not able to place any order that day. When i wanted to place an order, the swiggy coupon got expired. The money which i paid swiggy is real but the coupon expired. Please help me get my money back as i did not receive any service. Please note that i called swiggy 3 times to register a complaint. They confirmed me in call that it was their fault that they should have informed me about the coupon expiration and assured that i will get a call back in 24hours in response to the complaint. Its been 3 days and no response. I am tired of calling them again as it is difficult to explain the same issue again and again. They are playing with my emotions.

Swiggy order number: [protected]
Order amount: 228

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M

Mubeena Banu

from Hyderabad, Telangana

May 30, 2018

Swiggy delivary boy took the money and is denying it, his name is Sreekar and the order was placed from Minerva restaurant nizampet road, Hyderabad.
After constant complaints also there is no response it seems this is the bussiness of delivary boys...
They take the money and deny it.

Total fraud...

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