Swiggy Complaints & Reviews

My order no#[protected] was placed at around 6.34pm from Mumbai sion area for food to be picked up from Matunga Dabeli. After 2hours around8.30pm swiggy executive calls me and tells me dat those 2selected items r nt available. When i asked them where were they for 2hours they answered"SORRY". Its really sad thing that aftr120mins of wait i had to cancel my order bcuz its unavailable yet in the swiggy app "Food is being prepared" was refelected. Swiggy authorities i would request you to maintain transparency in delivering food and dont lie to your customers. We rely on it but i see these days its service is very poor.

I have placed an order at 7 pm on 08/07/2018. My order was confirmed by the restaurant and i was being shown a message saying that your order might be delayed because of rains. i have waited until 8.30 pm and when i have seen that the status hasn't been changed, i tried to look for customer support. Sadly the app said there were some technical issues. Even the web page couldn't be loaded. I've called up the customer care number and no one responded. Around 10 pm one of your executives(chat support through app) assigned a delivery executive. That delivery executive called me up saying he would deliver my food around 11 pm. I said it was okay. I waited and checked the status around 11 and again the order was changed back to not assigned and it was cancelled after i again talked to another customer support(chat because no one is lifting the calls) executive of yours. If there were technical issues, why couldn't you cancel my order instead of making me wait and depriving me of food ? I stay in a hostel and i now need to sleep hungry for the night. Nice job Swiggy. It was my 1st order here and i'm never coming back again. I'm never letting any of my friends order through this platform. I've been a avid user of Zomato and today I've made a mistake ordering my meal here. I have to sleep hungry because of you guys. AMAZING

I received only 3 burger which is 2* veg surprise burger and 1*Crispy veg supreme burger I received reg fries and Pepsi tin.

I have order 2*suprise burger 1* Crispy veg supreme and 1* BK GRILL combo burger with large fries and Pepsi tin.

Swiggy didnt delivered the remaining burger with large fries and Pepsi they just said sorry and closed the chat.

Customer team is just saying we have forwarded my feedback to burger King.

No one is seeing what customer is facing issue what customer is getting for which he paid..

Swiggy is making customer fool. By delivering half the products to them.

Kindly take action against them. It's hard earned money I need compensate for the same.
AND stop fooling customer in the big name swiggy.

Regards,
Abhishek sawant
[protected]

I have just placed an order from swiggy . And i have got a wrong order. And when i call the delivery boy that you have given me wrong order. And i call the swiggy customer care and i told them about the wrong order. So swiggy customer care doing arugment with me they dont know how to talk they are doing mis behaving . And saying that you have recived the right order.they are not listening to me.

My order got cancelled due to the payment failure but my amount got deducted, when i asked the customer care executive he said that it will be refunded in 2-3 days but today its been 5 days and my amount is still not refunded. Very disappointed by this type of service
My order Number was [protected]
Really very very disappointed, and whenever i ask help help from customer care executive they always tell that sir plz wait for 2-3 days more .

I had asked for a call back from swiggy. I did get the call yesterday. And the representative hung up on me while I was in the middle of the conversation.

Had no training what so ever. Did not know the basics of ending a call or knowing to ask the customer if the issue or the purpose of the call was resolved.

Very poor customer service Swiggy.

[protected]

We have started facing issues now with Swiggy delivery executive if we pay order online they tend to make excuses & do not deliver the order they stand on roadside & ask to collect you order recently the delivery executive of Swiggy Mr Mustaqeem A M Quereshi did same issue for my delivery order [protected].

Had to wait literally half an hour to get delivery executive to deliver order from ground floor to 2nd floor.

Kindly provide solution whether we should do ordering online as for any cash delivery we never face this problem on online ordering these people have started creating issues.

I ordered a chilli paneer pizza from ritz continental lucknow, yesterday and today minutes ago i would like to tell you that your delivery boys are not providing the food in a proper condition.
The pizza was brought to me in a slant position in his and it's all waste now.
The same problem i faced yesterday and the same i, m facing now.
Please look after it if you don't want any of your coustomers unhappy
Waiting for some serious action taken towards it.
The photo is restricted to be uploaded as it is showing only phots of 2mb is allowed.

Worst food delivery service ever. Order food at 9 pm and they sent me a text around 10 saying your food has been delivered. By continues follow up the delivery guy says he has delivered the food when he hasn't even come to the house. Absolute cheat and thieves.

And after calling the customer care they said they can't help it they can only refund the money. Such unprofessional and rude customer service (Bahadur). That too the money will take 2 days to come back.

Horrible service, after waiting for 2 hours and 11 pm in the night no food and no options for me. Disgusting

Dont order

Your order #[protected]

I have placed an order on 27th june on swiggy. The bill was of 84 rupees and i had paid the amount through paytm. The amount was already paid and when the delivery boy came to deliver the food then my friend gone to take the delivery. The delivery boy asked for payment and unfortunately my friend didn't knew that the amount was already paid so he paid 84 rupees again. When i got to know about this then i called the delivery and told him to paytm me the amount. After repeatedly calls and msg's he did not paid the amount back. Swiggy's chat support is also not helpful in any way.

Hello, this is vikas, on behalf of grill junction, west patel nagar, new delhi.
I had raised the concern of non - payment from swiggy against the orders despatched to customers many times.
But there is no response from swiggy end,
Firstly we didn't got any payment since 1 - jan-2018 (I. E since we tied up with swiggy) to till date.
Inspite of mailing several times regaring the updation of bank details, the details has not yet been updated.
We get an assurance, from the executive that the issue will get resolved but nothing is happing.

Recently swiggy market excutive gave the cheque of 12821 rs, of the part payment of the due that we did not received, that cheque also got bounced. And has got returned unpaid.

Kindly settle the issue as soon as possible sending you the details of the revenue generated by our restaurant since january.

I have gone through many issues regarding food on recent orders but i didnt get in resolution to my complaints i am drowning my money ordering my every food
Every ice cream whatever i order it is getting me in an molten state
I need an early reply am loosing my money and respect in front of my every guests who all are suffering from the food recently i have ordered a biryani from one restaurant in which i got too much of spicy with limited pieces i have shared even pics as much as possible i[censored] dont have any trust on me even few of the foods r thrown in garbagge because of molten/cold state please do take my complaint and help me out. As i trust only you and order my food so that i get nice food sometimes i get late deliveries if not this time or the other time i may get food which could be eatable but everytime i am getting hurt make an early response and resolve my issues.
Thanking you

After reaching home at 1 am i was placing an order on swiggy. I got an error while placing order. So i chat with swiggy cuz they dnt hv any other option, they said log out and log in. I tried to do da same it said my acc is blocked. I was frustrated as there was no other option to reach them. I contacted my frnd to lemme access her acc and call them. I did the same. I talked to agent he said my acc is blocked and there is no other option...

I had ordered food from rajvee hotel through swiggy with special instructions to make it without onion and garlic. And what we received was full of onion and garlic.

I do not eat onion garlic. And receiving such food at 11 in night, when we are hungry and tired. Also most restaurants close at 10:30.

Its a complete waste of my money.

And a physical and mental torture to sleep hungry even when we have food and have spent good sum on it.

Really disappointed with swiggy.

Would recommend every one i know against using swiggy and go for alternative trust worthy apps.

I ordered food from swiggy on 25th june feom restaurant homely. The delivery boy named irfan a first refused to come to top floor though i clearly mentioned it in the address and when he finally came he talked very rudely and almost threw my food. He said bad words infront of my mom and was very rude. Take immediate action otherwise im going to sue swiggy.

Hi sir/mam,
I have been a regular customer of swiggy and have ordered more that 70 times from them. 2 weeks back i wasn’t ordering from fasoos via swiggy. It was showing a 40% discount on orders above 399. However on placing the order for 571 i got a discount of 175 which was 50 rs less than what wasn’t promised. On complaining to the contact centre i wasn’t rebated a 100 rs coupon. However even till today the issue has on not been fixed. An order of 590 is just giving 150 rs discount. I have attached pictures for assistance. Swiggy is looting innocent consumers with false offers. Will be great if you can look in to this.

Good day sir/madam

On 18th june 2018 evening i ordered dinner using your app on swiggy pop with order number [protected]. On received the order and paying the amount i can see it was only half order. I ordered for 2 paratha amounting rupees 198. But received only one paratha and paid rupees 198. I called customer care to deliver full order or to return this order. But they repitedly said they cant cancel the order or deliver additional missing item. Instead they gave me coupen of rupees 99 and informed me to reorder missing item which will be delivered in 20 min. I tried to reorder using coupen but cant use coupen in swiggy pop. Please not my original order was also from swiggy pop. Again i called customer care and then they said i have to order normally to use that coupen. When i tried order normally that particular item was not being shown in that particular resturent also for other item i had to pay delivery charge.

So basically i was restricted by swiggy to use my own money.
I called onother customer care after ordering missing item by choosing cash on delivery and requested her to apply coupen or ask delivery boy to not take money and remove my coupen from my account. But they didnt help. I didnt have cash with me at that moment and atm was also far. So to pay to delivery boy i had to feel embrashment in asking money from my neabour. Bacically i have to feel embrasmwnt for my own money which swiggy restricted me to use.

Its not the matter of rupees 99 but its a matter of embrashment for me. It was 4-5 time either swiggy has delivered me wrong item or missing item.

Now as swiggy has added coupen of 99 rupees to my account which i have to use it before 18th july. What if i dont want to order anything between that period and also if i uninstall my swiggy app because o[censored]nsatisfactory service of swiggy.

Urge you to look after this matter and response positively. And also advise/guide me how to seek help on this matter from consumer forum. Because i dont want to hear just a single patent word "sorry for inconvinience"

Waiting for some positive response.

Sandeep kumar
Phone:[protected]

Hi there,

I would like to inform you that its been 4 days but still i don't get any response.

They gave me food which i directly though to dustbin. I called them certainly for replacing my order or to take it back, they denied for any help. They were guiding me to eat the food in that condition and offering me coupen of rupees 50.

There is no spoon no bill, they have sent me that food without proper packing
Please take necessery action against swiggy, they are making money by cheating people.

If you can't do anything i will go to court and teach them a lession.

[protected] is my contacy number.

I’m using swiggy from 2-3 years in starting it was great but from 5-6 months i ordered food i have an issues almost everytime sometimes items are missing, food quality issues and spilling issues etc then sometimes they provide me refund or coupon or replacement order but from now they don’t do anything for their mistakes and they block me for complaining to much what can i do if i’m not satisfied this company is fraud and can’t help their customers i want my account to be unblocked rn asap do something!

I had pathetic experience with swiggy.. I ordered (#[protected]) food at 10am and made delivery time as 11.45am... And at exactly 11.50am some one from swiggy called and told me that one of the item is not available so instead of that he will give other one, yes i was fine with that and told them it's fine... Then after 2hr i did not hear anything from swiggy about my order delivery so i tried calling the guy now he is not reachable.. Now i called swiggy no help from them just told me to wait for 10mins they will check in background and if i did not get in 10mins they told me to call back for the cancelation... It doesn't help me again i called there customer support now they assigned another guy, after 5mins the new guy who has been assigned for my order he had called and told some more of my order is not available now again i need to go with the hotel choice...

If i want to eat what they wish to send then why i need to order from swiggy and swiggy will tell they will compensate with coupon.. To be honest this is the second time order miss issue happened.

There are so many other online food delivery apps are there during this tough computation swiggy doing this type of customer ignorance is unacceptable.

I just canceled the order and told them that i don't want any coupons for this and please transfer deducted my money to my account and never i will order from swiggy.