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Swipe Telecom Complaints & Reviews

www.swipetelecom.com

1

Updated: Jun 22, 2021

Complaints 418

Resolved

19

Unresolved

399

Bad 😕 It seems that Swipe Telecom has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Swipe Telecom reviews & complaints page 12

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Dear Sir

I purchased Swipe Elite 2 Mob hand set by online for my sister. Unfortunately its battery has been became complaint. She approached authorized dealer of Palakkad district in Kerala to get it replaced. But there she did not get the same replaced as the battery was neither available with dealer nor in company.

People like us are purchasing the phone after accumulating monthly remaining. Company or dealers are not that much interested to give after sale service. I am requesting your kind hnour to provide the battery at the earliest as I wish to not to keep her phone as e-waste.

Please make me in position of the replaced battery.

Any clarification that you are willing to inform me can be provided in my email id i.e [protected]@gmail.com or mob [protected].

Thanking you

With regards

Sunil kumar C

Swipe Telecom customer support has been notified about the posted complaint.

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Address: Paschim Medinipur, West Bengal, 721301

Website: Homeshop18

I have purchase a swipe mobile phone Swipe 12.7 cm (5inch) 13 MP Dragon Trail Android Phone - Konnect Plus, amount Rs.4999/- from homeshop 18 vide TV advertise in between June to july 2016.The phone is now out of order/in damage condition, not opening, not charging, not responding. So kindly replace my phone with higher snap dragon processor phone like Rs.5999/- phone please.I will pay the difference.My phone no. [protected].

Swipe Telecom customer support has been notified about the posted complaint.

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A

Anojks

from Delhi, Delhi

Apr 21, 2017

Dear team,

My swipe elite mobile is warranty period and login case on 21-3-17 and submit my mobile to repairing center. The Time duration of Repair mobile is 2 months and during this period no standby.

Take action such type of mobile company..

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Address: Yamuna Nagar, Haryana, 135001

My phone's touch wasn't working thus, I give it to customer care, but it had been 3 months they are answering me that it is yet to serviced. Please help me to resolve the problem and deliver the phone as fast as possible. this shows that your service is very poor. Where many other companies or brands are very fast at it. Please send me status for my phone whether it is being serviced or not.

Swipe Telecom customer support has been notified about the posted complaint.

Apr 20, 2017

deepakjeeva's response I want New battery, send me any way, I pay money

Apr 20, 2017

deepakjeeva's response Dear sir
how to parches Swipe Elite plus Battery any contact way or Replace my battery
Order ID: OD[protected]

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D

deepakjeeva

from Tirunelveli, Tamil Nadu

Apr 25, 2017

Please My mobile battery not working, so I want New battery or replace and how to battery sale, any contact mail Id or you have any battery stock, please reply me

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Address: 560062

I gave the phone to the company on 27.1.17 due to a faulty camera. The product is in warranty till the month of July 2017. Since the 27th of January 2017, I have been given false promises of the time required to repair the phone. They are not taking any responsibility at all. I am tired of calling them again and again as they keep giving me false dates of me getting my phone back. I even emailed their supervisor team but they keep doing the same thing. I don't know what to do. In this process, they also are reducing my phone's warranty period.
Kindly help me

My work order number for my faulty phone is KRK-BAN-XMS-2128

+9 photos

Swipe Telecom customer support has been notified about the posted complaint.

May 08, 2017

Updated by Sabyasachi Jake Ray In response to your above email and the current work order KRK-BAN-XMS-2128, I am really surprised and frustrated that your department can't even keep their promise to a customer. Your department mentioned in the above email that by 25th of April 2017 I would get my phone back. Today is the 3rd of May 2017 and I still haven't got my phone. I called your customer care today at 11.13 am and I got another deadline (10th May) by which I would get my phone back. It's getting really difficult for me to trust your company now. Your company has got me in a trap as I have no one else to escalate this issue at.

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Printer Binod Singh

from Delhi, Delhi

Apr 25, 2017

Sound Proble from 1st day call+ audio or vidio recording
complain detail
login date[protected]
Work Order Number DEL-NV-GCS-1019

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Address: Dharwad, Karnataka, 580003

Website: Swipe elite plus

Dear sir/mam,
I have given my device to the mentioned service center on 25.02.2017 only . Till today I have not yet received any response regarding the repair of my cell phone. I really hate this service as they are taking so long time. I am herewith sharing my Ref No related to compliant: Krhvlve405.
I am really fed off with your service regarding my cell phone. It's more than one and half month. Still, I didn't get any positive response from your side. As per your previous mail, You said me to wait 5-6 working days. But till today I have not yet received any positive response from your side. If the problem is not solved within two or three days I want to complain about this issue. Hence, I kindly request you to consider this serious and resolve as early as possible. I look forward to hearing the positive response from your side.
I kindly request you to kindly look over into this issue and resolve the problem as soon as possible. Thank you...

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Address: 121006

Website: U52399DL2016PTC299716

I have facing softer issue in my mobile phone and its only 5 months old.Then its handover to costumer care center at 7/3/2016.But still they dont give us any kind of feedback and told me every time that we have send your phone to company, when they give us back then we will proceed.
So sir please make a suitable action against these kind of misbehavior.
Costumer complain center name is cosmos communication (swp277).

Swipe Telecom customer support has been notified about the posted complaint.

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rpanditbpl

from Bemetara, Chhattisgarh

Apr 10, 2017

I have raise complain through swipe service branch Bhopal on 07/03/2017.Till date no action has been taken by 'seven services (swp079)' centre Bhopal. contact no-[protected].
work order no-MP-BH-SS-1036. IMEI NO-[protected].
purchase date-26/12/2016 through flipcart.
Customer name- R Pandit.

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Dear sir,
I have purchased a mobile of swipe connect (5, 1) whose item code is 183212/sku:001 3g (Corning gorilla glass)/colour black/size code:000/sku details : black amounting to rs. 3419.48/= vide bill no.[protected], docket no.[protected] on dated 24.08.16 from m/s. Nsa tradex private limited.
Sir, touch pad of that mobile has broken, i was taken that mobile for repairing purpose on 03.04.2017 at your service centre at m/s. Mobi core, office at 1a, nandan bagan street, kol-700004. Firstly they have made a bill amounting to rs. 1250/= as out warranty of touch pad broken, their job no. Was not mentioned on the bill. Whether there was warranty period then why they took the amount of rs. 1250/= as touch pad broken? In spite of that they have not given any delivery date. Only they said that for repairing purpose 45-60 days time to be taken. I have a doubt for taking such time as they said there was no supply from company.
Sir, i hardly request you to please repair my swipe konnect 5.1 imei no-[protected] mobile as early as possible so that i will be really great full to you.
Thanking you,
Suryakanta mishra
Encl:- bill copy of mobile purchase and mobi care service centre bill copy at kolkata-4

+2 photos

Swipe Telecom customer support has been notified about the posted complaint.

Apr 05, 2017

Updated by Suryakanta Mishra I bought a swipe mobile phone (Swipe Konnect 5.1) having IMEI No. - [protected] from M/s NSA Tradex (P) Ltd Dt 24.08.16 vide invoice no.[protected]. Which's Gorila Glass is recently broken So, I have submit my swipe mobile phone for repair of broken gorila glass on Movie Care office - 1A narendra bagan st. kol - 4 at 03.04.2017. But they said that repairing charge of that mobile is 1250/- and also said that it took so many time from 45-60 Days. But i need it urgently. So please do it as soon as possible.

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V

Vasi Syed

from Chennai, Tamil Nadu

Apr 10, 2017

I am vasi from chennai. i purchased elite star on 31jan2017 thro flipkart. Within one month i got display problem so i given to SK info sytem for repair on 9mar17. But till the job is in pending. Please take necessary action to provide good service as soon as possible . My worker order no: TN-CHE-SKI-2623

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Address: Katihar, Bihar, 854105

Website: Google

Sir,
I have purchased Swipe elite 3 mobile phone under Invoice number FDYSF[protected] DT.[protected] from Flipkart.
Neither the incoming calls appears on screen nor outgoing calls disconnect after finishing talk. For that reason I showed my device at your service center at Katihar (Bihar) on 02.04.2017; but they say they will send the setto Delhi.
Please either correct the device immediately or change the set. Service center says that the sensor of set is not working.
Please do the needful.
Regards
Mamta

+1 photos

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Address: 625001

Website: justswipe.com

I bought Swipe Elite Plus mobile in the last week of Dec'16, while using I found there will be a network problem in the handset, hence I submit the same in the service center on 30th Jan'17.

At last, after the long period (60+ days) 01st Apr'17 I’ve received my handset from the Service Centre, while checking the same, I found there is no any changes in my mobile, still the problem not yet rectified. Immediately I’ve handed over the same to the Service center there itself.

The service center people told me that, this will take another 40+ days...
(Work Order number TN-MAD-MG-715).

Already they damaged my mobile. So I don’t want it to return back.

Hence need your speedy action on this and, “I don’t want the damaged one, I need fresh mobile else they have to return my money”.

Kindly help on this.

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Address: Tirunelveli, Tamil Nadu, 627001

Website: yahoo.com

Sir,
I had purchased mobile handset mobile swipe elite since 4g on 04 August, 2016 for rs. 6999/- through flip card id ID OD[protected] and since then, the mobile handset is working and is almost dead. I want to replace the said mobile handset or to refund the price of mobile handset. Phone very heat trouble and hanging trouble, net work problem, I go Madurai Service center but Service engineer told Rs.2500/- to rectify the problem, I am very much surprised, because My smart phone under warranty period now. Please rectify problem without any charge. I attached my bill

With regards,
Deepakkumar s

Swipe Telecom customer support has been notified about the posted complaint.

Apr 03, 2017

Updated by deepakjeeva very bad smartphone, swip i hate u

Apr 03, 2017

Updated by deepakjeeva Please reminder, what do next, i fail court case

Apr 03, 2017

Updated by deepakjeeva I am not finish to my smart phone EMI, balance 6 due in my EMI,
by
S. Deepak

Apr 03, 2017

Updated by deepakjeeva I want recovery to my phone, without charge service, or any other phone replace to me

Apr 03, 2017

Updated by deepakjeeva I want recovery to my phone, without service charge, or replace my phone and give fresh pack

Apr 03, 2017

Updated by deepakjeeva very bad phone in my life, i very upset

Apr 03, 2017

Updated by deepakjeeva very very very bad phone to swip elite midnight smart phone,
I want good recovery to my self, or I go court case file with u r company

Apr 03, 2017

Updated by deepakjeeva proper information send to me

Apr 03, 2017

Updated by deepakjeeva Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
VAT/TIN: [protected]
Service tax #: AAACW8725FSD001
Product Title Qty Price Tax(%) Tax Total
Handsets
FSN:
MOBEHHTCY2Y6XFHB
WID: VV23958
Swipe Elite Plus (Midnight Blue, 16
GB)
1. [IMEI/Serial No: [protected],
[protected] ]
1 6665.71 5.00%
CST
333.29 6999.00
Total 1 6665.71 333.29 6999.00
Grand Total 6999.00

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Address: Sambalpur, Odisha, 768006

Website: [email protected]

My self sanat kumar pradhan, I purchased a swipe elite plus on 6/7/2016 and this phone was battery problem so i talk to c.care and sent to pune swipe office address by indiapost on 2/11/2016 and then i called for c.care and they were told after 45 days yours phone deliverd your home.But, till date i can not receive my phone .So kindly forward my phone to me at any condition i can not repair your service center ever. either you not deliver my phone I apply consumer forum.
my address is...
AT-GOPALPALI, P.O-REMED, P.S-AINTHAPALI, DIST-SAMBALPUR, PIN-768006 MOB-[protected], [protected]

Swipe Telecom customer support has been notified about the posted complaint.

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A

Atishranjan

from Burla, Odisha

Apr 23, 2019

I have swipe mobile but service not available in my area... This phone already waistage in mine...

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Address: Mumbai City, Maharashtra, 400053

Website: Snap-deal

I would like to inform you that I have submitted my handset on 28/01/17 because as soon as I had open the box the display started blinking and it didn't worked properly and from then to till date I haven't received any information of my phone it's almost 2 month.
I had purchased this phone from snap-deal on 16/01/17. It didn't worked for a day this was a very bad experience and I'm going to complaint about his because when I'm trying to contact service centre their call is not reachable and they are not picking up the call this is really very disgusting. In my life I won't be buying this swipe product and won't suggest anyone to buy I need reply on this mail as soon as possible or else I'm going to complaint on consumer court.
I want a new handset or I want my whole refund.

Product name: swipe elite note
Seller name: staunch e-tail service llp_kunda_vl
Order no: [protected]

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Address: Chittoor, Andhra Pradesh, 517520

I purchased swipe mobile on 17.11.2015 hence we send mobile for service on 30.9.2016. still it is not send to me after service. No reply for dispatch of my mobile. I can mailed to company of 6 reminders. my work order copy no:AP-TRP-KTC-096. Nobody take care of my mobile service condition. my mobile no:[protected].kindly dispatch the my mobile the following address: M.NARASIMHULU, DOOR NO:15-257, PANCHAL NAGAR, RENIGUNTA - 517520.ANDHRA PRADESH.

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arvind gundla

from Udgir, Maharashtra

Apr 4, 2017

Swipe Telecom — Mobile battery purchase

I purchase swipe konnect 3 in 2015 now battery was very thick and not in fit handset so i want a new battery pl send me details of how to purchase ?

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Address: New Delhi, Delhi, 110041

Hello,

I have purchased the swipe virtue mobile hand set from shopclues and the Order ID: 96586351
IMEI/Serial No: [protected] from last 8 months the mobiles battery is expanded in thickness and is not fitting in mobile.
I am trying to contact the service center (which are very rare) but proper response from service center. it is become so much hard to locate due far from my place and nobody answers the phone calls, some of them are wrong number. Really i am surprised what is going on.

Now i am taking the last step to resolve the issue.

Please look in to the matter any resolve as soon as possible(Hope you will replace the battery with new one).

Mobile number [protected], [protected]

Waiting for proper response.

from Harish Chander Singh

+2 photos

Mar 30, 2017

Complaint marked as Resolved

Not resolve, what happened i have already mentioned my email id : [email protected], mobile no. 9868304998, 9540550600. Please solve my complaint, battary is sweline not fit in phone and not charge. very bad service with calling and email complaints is solve. what is the process of company. Goods. Regards Harish Chander singh

Swipe Telecom customer support has been notified about the posted complaint.

Mar 30, 2017

Updated by harish5280 Till not solve my problem please give me courier a new phone battery

May 14, 2017

Updated by harish5280 VERY BAD SERVICE NO ANY SOLUTION WITH OUR SIDE YOU HAVE ONLY YOUR PRODUCT SALE

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Address: Mumbai City, Maharashtra, 400012

As i have purchased tablet vide model no.[protected] on 04.03.2017 from mumbai
2nd day while opening back cover for inserting sim card, small tab which is holding the tablet is broke down. As i have launched complaint with local dealer from where i have purchased the tablet, he told me it will take 4-5 days to get it done/ to order new cover. We were in the impression that he is following up with company. But actually he was not doing anything. Then after week time we went to him for resolution, he said nothing has been done yet. Then we approach service center located at dadar (Swp251), mumbai for the resolution. We had been told that with in week time we will order the cover and replace the same with your old cover. Which is still no done. Please try to resolve the case at the earliest.

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Address: Faridkot, Punjab, 151204

Sir,
I had purchased mobile handset mobile swipe elite since 4g on 10 march, 2017 for rs. 7500/- through flip card id od[protected] and since then, the mobile handset is working and is almost dead. I want to replace the said mobile handset or to refund the price of mobile handset.

With regards,
Kirandeep sharma advocate,
R/o village bahaman wala, near middle school,
P. O. Koharwala, tehsil kotkapura, distt. Faridkot

Swipe Telecom customer support has been notified about the posted complaint.

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R

R S Thakur

from Sagar, Madhya Pradesh

Mar 27, 2017

I handover my mobile k5.1 at your author service centure Indore m.p. on 1st march for touch damage. loosing 25 days mobile not repaired yet.
Very poor response. I strongly recommend to Block that centre.
Piyush

Dead mobile - Comment #2688329 - Image #0

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Sir, namaskar aapke pune center duwara mere hand set ki display badalne ke baad, display me kaale or safaid dhabbe dikhai dene large hai, 2 baar service karne ke baad bhi pareshaani he, jab bhi service ke liye diya hoon, tab aapke center duwara pareshaani or bada di jaati hai, mera hand set naya hai muze basal kar dushra dene ki kripa kare, mene mobail jis date se liya hoon tab se maansik tor par pareshaani hoon ...mera work order no.-----mp-ind-ec--1042 date 16/02/[protected]imi no. [protected], , , hai muze is message ka jald jawaab diya jaye

Swipe Telecom customer support has been notified about the posted complaint.

Mar 17, 2017

Updated by shakir chouhan Sir, me ye upar ke alfaaz kehne ke liye muaafi chaoonga laiykin kehne ke liye mazboor hoon, kyonki aapke product ne muze itani diqqat di hai ke kehna pada, is me network ki pareshaani, display ki brightness ko kam karo to apne aap badne ki, hang hone ki, video calling me voice ka outgoing call par na jana, camre ki photo oolti aana, heath hona, ye sub diqqat mere is hand set me thi jise mene pune care me aapke shri, Philips sir, shri trimukh sir, miss, sarita meidam in sub ko meri pareshaani suna chuka hoon leiykin kisi ne bhi meri pareshaani ka samadhaan nahi kiya, or aapke pune service center par meikanic bhi koi trend nahi lagte, kyonki mera hand set jab bhi sudharne bheja hoon pareshaani kam hone ya sudharne ki bajaiy jiyaada bad kar milee hai, indor center par bhi koi sahi tareeke se customer se baat nahi karte hai, ab aap jimmedar adhikaari meri SAMASYA ka samadhaan kariye ya phir mere is message ko aapke CEO shri, shripal Gandhi sir ko forward kar dijiye or meri aapse vinti hai product acche banao to market me utaare warna nahi utare kisi gareeb ki mehnat ka rupya peisa barbaad na hone de, kyonki ye 7000/-mere liye 70, 000/- ke barabar hai...khuda Aapko sadbuddhi de...m.shakir chouhan Khandwa m.p. mob. no.[protected]

Mar 17, 2017

natung's response Is it compatible to jio sim or not?

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N

natung

from Diphu, Assam

Mar 23, 2017

Why it is not provided service centre in arunachal Pradesh...if prblm whre we go for? If provide it is better for ur company..i just purchased bt if no centre whre i can concerned it?

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Address: 110051

Website: WWW.JUSTSWIPE.COM

Sir,
As i purchased swipe elite plus as on 31/12/2016 in within a month the phone has been dead i have submitted it on service centre. They told me that phone will give you back in within one month.
As i submitted my phone on 9/02/2017 but till today 14/03/2017 i have not received my phone as you are saying that the parts are not available that's why you are not able to dispatch this product. What is my fault???
Is my faults is that i purchased this mobile.
Sir u are giving us one year warrenty in which 2 or 3 months phone is in your service centre then what is meant by one year warrenty if you are selling this type of product which become dead in one month then who will purchase your goods??
Sir, please take a look.
And please give my phone back in good condition.
So that we can refer other to purchase this product.
And make your service fast.
Otherwise no one can purchase your product.

Thanks
Deepak kumar
[protected]

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A

Amresh B

from Kollam, Kerala

Mar 24, 2017

Do not buy this mobile, I have given my mobile for repair in MOBILE INN shop, 3rd floor, Anthem Arcade, Gujrathi Galli, Koti. They stole the orginal parts and replaced with duplicate. Now my phone is useless. Very bad experience

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Address: 411018

Hello,
I have purchased the swipe elite mobile hand set from flip kart and the Order ID: is OD[protected].
IMEI/Serial No: [protected] but from last 3 months the mobiles battery is expanded in thickness and is not fitting in mobile.
I am trying to contact the service center (which are very rare) but proper response from service center. it is become so much hard to locate due far from my place and nobody answers the phone calls, some of them are wrong number. Really i am surprised what is going on.

Now i am taking the last step to resolve the issue.

Please look in to the matter any resolve as soon as possible(Hope you will replace the battery with new one).

Mobile number [protected]

Waiting for proper response.

Rahul Phatak

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A

Abdul Shamsi

from Meerut, Uttar Pradesh

Mar 21, 2017

Dear sir,
i give order SWIPE ELITE 3 -4G WITH VOLTE BUT is service is not Available in Uttar Pradesh Moradabad PIN NO. 244001 PLZ Arrange it any how i need this Mobile any how in moradabad. Your Seller call me form delhi take your courier. i want this mobile any how plz arrange it.

thanks

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Address: Yamuna Nagar, Haryana, 135001

Dear sir/mam,
My smart phone-swipe elite plus having work order no. : hr-yn-tlwd-133, which was submitted at your service center "teleworld (Swp214) at yamuna nagar -135001 haryana" on date 1st dec-2016. After many times of calling to their office no - [protected] from last 3 months i am not getting a proper reply or details about my phone.
It is my request to you please send me the details of current status of my phone (Device).

Please find the service center receipt & purchase invoice of the submitted phone in the attachment.

Imei details :

Imei 1 : [protected]
Imei 2 : [protected]

Thanks & regards,
Shakti singh
([protected])

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