Symphony Limited Complaints & Reviews

I have purchased my Diet air cooler of symphony from Chroma store Ahmedabad.
I have not used it for two years.
Today when I took it out for operating the water is flowing out and the rubber washer behind (for preserving/storage of water is found leaking and water is flowing out and not stored.
I want new rubber washer to fix the issue.
please provide me new rubber washer or the place from where I can get it at Rajkot.

Thanks and Regards

Mohanachandrakaimal.E.S.
karenkunj
4 Jagnath plot (old)
Near Jain Dersar
Off.Doctor Yagnik Road
Rajkot. 360001
Mob-[protected].

I brought a symphony diet 35T cooler on 11/04/2021. I found 4 unit castor wheels, 2 units castor legs missing from the box. I therefore reached the dealer for the same, He said that it may be missing from the time of delivery.

So please take necessary actions and get me the missing items.

I booked Symphony Tower Cooler 50 Liter from Symphony website on 3rd April. Payment got Debited from my account but No order information received. Called Customer Care many times but no response. No one in the earth knows where is my Order. please help.

Coller 's pump is not working and product is in warranty so please change the pump and solve my problem as soon as possible

Kindly confirm the status of delivery as it still shows processed for shipment. I have made full payment against order #SYM[protected]. I have worried about my payment. Since the order placement no response to the mails also no customer care number. Kindly check and confirm

I had purchased this Symphony 22i cooler back in 2018. Used it for only one season. Again opened now and started using. But for some days it suddenly not working. I tried contacting CUSTOMER support but no luck. They don't have any CUSTOMER support method other than whatsapp. My compliant is not attended from now than a week now.

Purchased a new Symphony Jumbo 70 Model on 06.04.2021 from Sonovision, Malakpet, Hyderabad. Water lever indicator not working. Please attend and repair it as soon as possible.

To whom so ever concerned

I have purchased new air cooler on dated 29.03.2021 from Ahmedabad opposite Sola high court, SG highway.
I have started at my house and i found that it is running with noise and difficult to sleep at night.
Then my spouse has complaint for the same, but they told that they will send technician for checking. But he told that no solution for noise and salesman must explain during purchase/
Then my spouse approach to show room for replacing with AC and difference money will be settled but showroom.
On third visit at your show room person refuse to take bac or any replacement. My spouse argued with them that your salesman has not explained regarding noise issue, and they straight away refused.
So I need a solution at the earliest.
I m ready to purchase new AC form same place and difference money will be settled.

Today they have give no but no one is [protected] but not getting connected

I had purchased this Symphony 22i cooler back in 2018. Used it for only one season. Again opened now and started using. But for some days it started making noise and suddenly one night blast sound came and burn smell was coming. Very dangerous that too in night. I tried contacting CUSTOMER support but no luck. They don't have any CUSTOMER support method other than whatsapp. My compliant is not attended from now than a week now. Avoid buying this ### coolers from symphony. Very poor after sales support.

I called and got many ivr complaints and called customer care number [protected] and [protected] always busy and then get whatsapp message thanks for connecting symphony called the local symphony supplier no ise

I purchased (jumbo 70) cooler jst 20-25 days before suddenly its not working properly
And its making noise

Dear Sir / Madam,

I am vidya, ordered Symphony Touch 35 Personal Air Cooler 35-litres with Remote. I didn't receive it and when I was trying to call customer care, nobody was responding. I mailed but didn't get any reply. I request the company to refund my amount. Now I am not at all interested to accept their product.

order # SYM[protected]

thanks
vidya

Good afternoon sir,
I have ordered Symphony Sumo 115xl on 31.03.21 vide order No. SYM[protected] and delivered on 03.04.21.
But I received only cooler without any accessories like leg set with caster wheels, Manual, Warranty card and Invoice.
On the packing box sticker we noticed that including 4 caster wheels leg set with this cooler. Local shops are also giving this accessories with cooler without any cost.
How can I stand cooler, and how can I submit any issues without invoice, without warranty card..??
So please send accessories and other papers which are including with cooler.

Thanks & Regards,
VISHWESHWAR

Good Afternoon Sir,

I have placed an order for 115L Symphony Sumo with order No. SYM[protected]. Cooler received on 03.04.21. But I received only cooler in that box. There are no other accessories like casters wheels leg set, Manual, Warranty card.
So please send Symphony leg set with caster wheels, Manual, and Warranty card.
Other wise I return this Cooler..Why because How to stand this cooler and how to produce any issues without warranty card and Manual..
On the out side box of sticker accessories are printed. Please see in attachment.

The issue raised with symphony on March 2020 and till now the problem is not resolved.
Service engineer is not responding and cheated me. I have paid 1200 Rs, he did not provided the bill and now he is not replacing the pump.
1. Air cooler pump was making noise.
2. At the first visit, the service engineer has replaced with a bigger sized pump. I paid him 400 Rs service charge and 900 Rs for the pump. Later i noticed that the water was coming out of the cooler.
3. After several follow ups, he came and replaced with my old pump. He told me that the pump is out of stock and will replace once i receive it.
4. Even after several follow ups the service engineer is not responding.
Please suggest and support how to get this resolved.

Hi,

I have purchased the new cooler on 2nd April 2021 .after reaching at home i have started the cooler and found water leakage happening so i called to dealer for replacement of Cooler .he dint agree to replace and started rude behavior and asked me to call customer care team.

I have booked a complaint with Symphony on 2nd April 2021 .
case no-HY[protected]

Service team came on 3rd April 2021 and checked and they told that part is missing .they tried to repair but its not working .

as a consumer what i have to do.no one is listening to me and dealer is doing miss behavior to me .

i ma helpless now .i have invested 5600 to purchase this cooler .

i want a strong complaint for the dealer and Symphony to replace or refund my money ..

attached purchase bill.

My name is Mihir Maharana
contact-[protected]

Good Afternoon Sir,

I have placed an order for 115L Symphony Sumo with order No. SYM[protected] and amount also paid thru online Dt.31.03.2021.

Could you please let me know the delivery status of above order.

Hoping to hear from you soon.

Thanks

I ordered my air cooler on 31/03/2021 (order number SYM[protected]) from the company website and it was delivered to me today morning and it is leaking from the drain plug so I called customer care and he tells me my pincode is not showing on system please give another pincode otherwise cannot register complaint so I said how can I give another pincode when I live here to which he replied our system does not have this pincode call with another one and then hung up on me. Now no one is picking up the call. It is a new cooler and they delivered it to my home so I expect this issue to be fixed.

I am Vidya, purchased cooler from Symphony on 28th of March 2021.
But I didn't receive the product, while I am trying to call to customer care, they are not responding. I paid Rs 9991.00 through net banking . There is no option in symphony website to cancel the order.
Order #SYM[protected]

I want the company to refund my amount.

Thanks
vidya

My symphony cooler not cooling.warer not runing.iam paurchage on 2015.so repair cost I am pay.