Syska Gadget Secure Complaints & Reviews

I have taken the insurance of syska so that my phone gets protected but i was wrong.. Its the scheme of fooling people and playing with their money.. My claim got sanctioned 6 months back. Samsung paid their share 4 months back but syska is still giving excuses and cannot commit a specific date or a month.. I am enclosing my claim number along with this mail.. I need a quick response regarding my affair otherwise i ll seek legal help.

Document review process has been completed, your claim cin [protected]

Reference: syska complaint number : ec[protected] dated 15 june 2017 registered (By ms megha)

Issue:
Seeking free replacement of one syska led bulb (Not working) as per invoice details attached (Pdf file). Item purchased online through flipkart and is under warranty.

The syska customer care person assured me on 15 june 2017 (While registering my complaint) that i my defective item will soon be picked and new replacement will be provided. But no communication or action from syska side so far.

I bought 15w+18 w bulb through flipkart. They are not working so contacted syska.
I initiated request for replacement immediately by calling syska.
Courier from dotzot came and picked both the bulbs.
But i didn't receive any replacement till now. Its been almost 1 year.

Compliant number : ec[protected]

I have mailed to [protected]@syskaledlights.com 4 times since 23/6/2016
It will be one year with in 5 days since i mailed.

Cin no.[protected]
Coupon no.39772444
Customer name. Balber singh

Maine syaka gadget keo compliant likhaye thi 28/10/2016 ko ab tak sari formality complete kar chuka hu but ab tak mere compliant ka koi bhi samadha nahi hua 10 mahane ho chukiye hai koi bhi solution nahi hua ye bar bar bas yehi bolte hai complaint under process main pagal ho chuka ho they are just time pass with me bas har baar bol dete hai ho jayega ho jayega but ab tak kuch nahi hua mere account main koi amount nahi aya

I delivered my mobile for repair under insurance claim, instead of repairing they started to acess my whatsapp and gmail and they are not giving my mobile back to me, they are just fooling people in the name of insurance once you give your mobile for repair they will not return it back to you and whenever you will call their customer care they will only give you assurance, no information will be provided to you about your mobile.

It's regarding insurance claim for the mobile (Complaint number [protected]). I've got the message in july stating the amount has been sanctioned. I had visited the branch and submitted all the relevant
Documents. At, "synergy enterprise (Asc30262), shop no 11, 12, 13 siddhi apartment shriprashta, 1st radd nalasopara west,
Nalasopara, thane, maharashtra". I was told via email and call that the amount will returned by october...

Complaint register no: [protected], logged in the month of april. The display was broken and the handset had insurance. We send the handset to claim insurance to syska gadget and after 30 days i was asked to pay inr 450 for courier charge to send the device back, which i did and was informed that the handset is ready. Since then i have called syska many times and they are not sending the device back. Every time i call them they say that the handset will be shipped today or tomorrow and this has been going on for 1 month now.

Kindly help me get the handset back

Ashish manjeri
Ph: [protected]

I have purchased my new intex shine 4g champ, i got my phone insured syska gadget secure from very first day.
Attached are the proofs of my phone bills and insurance policy.

Unfortunately my phone display had broken and i have submitted my phone to syska team on 15th jan 2017. They provide me cin-[protected] number and assured me that issue will get resolves in 48 hours.

Since then, today is 16th june 2017 and i am continuously following up syska team to get my phone back but all in vein.

Its had been already 6 months that i am calling syska more than thousand times to know the status of my claim, but getting no response from them.

Their executives are not uttering a single word for my case.

At the end they asked me to send a email so that they can can close the case and return me damaged phone to me. After n number of calls i have dropped them an email on 9th may 2017 to return my damaged phone if they can not make it repair. I harassed alot by syska. I have spend huge amount on phone calls to syska that costs me more than the purchase value of my phone.

After dropping them an email. They again asked me to wait for 48 hours. But till now i did not get any reponse from the except their computer generated response email.

I request govt to ban such agencies who harrased their customer ans not able to fulfill their job or promises.

Kindly help me to get back my phone.

I have purchased my new intex shine 4g champ, i got my phone insured syska gadget secure from very first day.
Attached are the proofs of my phone bills and insurance policy.

Unfortunately my phone display had broken and i have submitted my phone to you team on 15th jan 2017 within 48 hours and they provide me cin-[protected].

Since then, today is 9th may 2017 and i am continuously following up your team and customer care executives to get my phone back but all in vein.

Hi, my name sagar dobariya
My claim date01.12.2015 and not solve now date 15.06.2017 shoe my request to please check my claim and attach file current status last 2 mount no new update and my mobile received but not ruing.

I sad lost of mail and fon coll not a given a new ans for my qusechan please sir tack my complain very cery fully and give me a new update.

Complaint id. [protected].
I've chasing for my claim amount since 8 months but they are not processing the claim amount of my phone. Whenever i call them they say soon. It's been 8 months now.. I am hopeless now. They don't even reply on twitter page.
The complaint was raised in november and as per them the claim got approved in january. They have timeline of 90 to 120 days for claim amount. But it's been 8 months now.
Please help.

I've registered my claim on 19th august 2016. I was told a big list of documents to submit, same i've done and submitted in given time by syska. I had submitted documents in delhi office and too i've a receiving copy with me. Than i got a massage from syska that my claim is approved and i'll be getting my claim anytime between november end or december starting. Later on i called to customer care many times and every time i was given a new excuse and new time.
No resolution found from customer care. Than i complained on syska's facebook page. Next day my complaint was deleted from there and i was blocked on syska's facebook page. After all this massive situation, i contacted head office pune ([protected]). I was assured from head office three times saying that it's on priority basis you'll get money in your account anyhow within one week and that too was failed. And now on 1st of june i'm getting a massage that my claim is rejected because i haven't submitted my documents.
Please answer -:
1. If i haven't submitted my documents than from where mu documents and claim was approved?
2. If i haven't submitted my documents than for what company was processing amount transfer in my account?
3. If i haven't submitted my documents than why every time i was convinced by call centre that amount transfer is processed.
4. If i haven't submitted my documents than for what head office people promised 3 times for one week, the deadline time.

My complaints number is [protected].
This all is given to me by the company.

Now also i can say proud to be indian.

The Samsung phone (Galaxy J7) given for repairing on 23rd June 2016 in Samsung service centre ([protected]) for display problem. They replied to handover all the accessories as spare part is not available and they were asked to take the refund from the Insurance company "Syska Gadget Secure". As per their advise on August 2016 I given my phone and all the accessories to the company. The refund which was expected within three months, until now the refund is not received even after so many followups. Now it is more than 11 months.
Kindly look into it.

CIN [protected]
09अप्रैल को मेरा मोबाइल गिरने से उसकी स्क्रीन ब्लिंक कर रही है जिसकी complaint 11 अप्रैल को मैंने syskagadgetsecure की अधिकृत website पर की।साथ ही जरूरी 9 documents भी upload किये।जिनके प्राप्त होने की जानकरी costumer care no [protected] पर मिली।इसके बाद भी हर रोज उन्ही documents का shortfall बता बता कर sms प्राप्त होने लगे।जिनके response में मेने हर document को बारबार अपलोड किया और हर बार इप्रोक्त नम्बर पर प्राप्ति सुनिश्चित की।इसके अलावा 19 अप्रैल, 04 मई को मैंने सभी documents mail भी किये। परंतु मेरा जॉबकार्ड बंद कर दिया गया

I bought a syska gadget security antivirus of 199 rupees on 15.09.16.
I register my mobile no [protected] as a username Jit Bhaduri.
Recently due to a technical problem i uninstall the mobile app and when i reinstall it and try to log in as existing user, it shows me a error. Screenshot is attached with it. Please tell me what's the problem occurs.
Thank you

I have taken insurance from Syska Gadget Secure vide Coupon Code no.10682662 for my Samsung Mobile Phone . Due to accidental damage I claimed vide CIN No.[protected] on 18/03/2017. As advised by them I sent the equipment through courier, which was received by Syska and conformed through their portal. Till date, after 70 days, they have not repaired my phone and also there is not any proper assurance regarding the matter from their customer care centre.

Tajinder Kaur
253, Bhola Nath Nagar Shahdara Delhi-32
[protected]
[protected]@gmail.com

May 24, 2017

Syska Gadget Secure

Sub- Physically damage of My Samsung J7 prime phone

Respected Sir/Madam

With due respect and humble submission I beg to state you that I am Tajinder Kaur purchased Syska Gadget Secure in this year for my handset which I had recently bought Feb 8, 2017 Samsung J7 Prime for Rs.16, 900 and I had only used it for three and a half months.
On May 21, 2017, when I was going in somewhere before reached here suddenly mishappening were occurred with me.
When I was driving my scooty, one big ditch instantly came in front of my scooty that time I have not been able to control myself and tumble in that ditch. And that time my cell phone tumble in drain and it's front display had been destroyed. And it's not working.
As I looked into my insurance policy documents, I found out that I am covered for physical damage of my gadgets. Is this accident and me and my cellphone were both physically destroyed.
But your insurance security were not allowed me to get claim of this my accident and refuse my proposal and not consider that claim in physical damage security. I will not be able to afford such kind of lose that's why I complaint my issue to consumer forum about that matter my complained no.-281623.
I would appreciate it if you could settle my claim as soon as possible to enable me to buy a new handset so that I can work unhindered.
I would appreciate a prompt action in this regard.

Sincerely,

Tajinder Kaur

CIN No.-[protected]

My CIN is [protected]
On 11th april i registered a claim for insurance. All the 8 documents they want were sent by me at proper way..besides this i sent all documents on [protected]@Syskagadgetsecure.com within 15 days..documents are also sent by authorized samsung dealer...
But on 19th may i got a msg..that my jobcard has been closed.i called them on [protected] many times.but found them confused all the time. And reply is also varied all the times..

Respected sir,
i am ram kumar mohata currently residing at anjur fatak k.T.Building "b" block flat no. 1202 bhiwandi dist thane maharashthra.
On 17 may 2017 at 7.30 pm i was crossing m.G.Road (gurudwara) kolkata my mobile was in my right hand suddenly two man came from back on bike they hit me and snatch my mobile and ran away.
I was slightly imbalance so i cant see them.

I have purchased Syska Gadget Secure last year. Last October 2016, my device got broken and I have requested for insurance claim. From October 2016, I am following up it with the concern team but till now there is no proper support from there side. As per the last 6 conversation with the customer care, they said your payment is approved but not released. I don't understood that, after the payment approved why there is a 6 months delay in releasing the payment. I need a solution for this issue at the earliest.

Please get in touch with me for the complaint number and other details.

thank you.

Regards,
Arungeeth S
+91 [protected]