Tamil Nadu Electricity Board [TNEB] Customer Care
Tamil Nadu Generation And Distribution Corp. Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
2186
COMPLAINTS

Tamil Nadu Electricity Board [TNEB] Customer Care

Tamil Nadu Generation And Distribution Corp. Ltd.

Website:
Address
NPKRR Maaligai, 800 Anna Salai
Chennai
Chennai District
Tamil Nadu
India - 600002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2500
down
1063

Customer satisfaction rating
1%
Complaints
2186
Pending
0
Resolved
24
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Tamil Nadu Electricity Board [TNEB] Complaints & Reviews

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Tamil Nadu Electricity Board [Tneb] — for changing user id, password & email id

 rggopalji on Sep 8, 2018
I am the incharge of three domestic connection
Ie, scno [protected],[protected],[protected]. Earlier they were earlier operated by my relative (Who is nomore) with his own id, password &email id.
Hereby, i request you to authenticate the following my ids for paying online to tneb

Name ;gopalakrishnan r
My email id ; rggopalji@rediffmail.com

Thanking you

Gopalakrishnan r...
Complaint comments  Read comments Complaint category House, Apartment Rental

Tamil Nadu Electricity Board [Tneb] — voltage fluctuations in race view colony

 vsriniv on Sep 8, 2018
Since yesterday night, there is a high voltage fluctuations in the colony. When we called tneb, they mentioned that someone will come and there is no update post that. The location is race view colony, guindy in chennai. Kindly request help here as we are not able to use any equipment. The complete colony is impacted due to this voltage fluctuation here...
Complaint comments  Read comments Complaint category Neighbours

Tamil Nadu Electricity Board [Tneb] — non functioning of one phase in three phase current supply

 Minokar on Sep 7, 2018
Our consumer no. Is [protected]. We have three phase connection. But the first phase is not working since more than a month. We fear that electronic items would be spoiled. I was told that if i am routing the first phase connected electrical items through second or third phase, there is a chance for spoiling of electrical appliances being used in our house. Hence this complaint. E...
Complaint comments  Read comments Complaint category Other

Tamil Nadu Electricity Board [Tneb] — bill service no : 092441601205 tariff crossing above 500 units due to late entry in their system

 mohamed yakoob on Sep 7, 2018
Thanks for your best service. Always i used to receive my bills 03rd of every bi-month from your respective department on mail/message. Previous month and this month my bill recd on 07th. So, my bill amount is too much amount (500 units slaps crossed) for 508 & 510 units due to late entry and processing. Since, your department mistake. I am facing burden as a single consumer (No rental portion).

Kindly i request you to revise my bill amount within 500 units and avoid my extra bill amount or adjust my amount in my next bill and acknowledge.

Note: (Last bill time also...
Complaint comments  Read comments Complaint category Utility Services

Tamil Nadu Electricity Board [Tneb] — overcharging of eb bill

 bondavadai on Sep 6, 2018
My service no is[protected] name: p nagaraj residing at no. 6 kandan kollai, tirur post, tiruvallur dist - 602025. As per my eb meter reading i have consumed only 480 units during the month of july & august 2018. But the bill is raised for 600 units based on the last month consumption. This is incorrect. Why i should pay for extra 120 units which i have not consumed. This is costing me dearly for no fault of mine. The tariff changes when the reading crosses 500 units.in this case i am over charged and losing more money if i pay now. Please issue amendment to the meter reading immediately....
Complaint comments  Read comments Complaint category Unauthorized charges

Tamil Nadu Electricity Board [Tneb] — no light

 VISHNUYACHAS on Sep 5, 2018
Sir, i have made several complaints about the same problem so far, but still it is not resolved. I am living in nilamangai nagar, adambakkam. Of late, again, there is frequent unannounced power cut in our area, especially at night and low voltage. Once power failure occurs it is not rectified immediately. This problem is there for the past several years and has surfaced again. Due to this students are not able to study and people are not able to do household work or sleep. I request action to be taken immediately such that this problem does not occur frequently unless due to major unexpected problem....
Complaint comments  Read comments Complaint category Government Organizations

Tamil Nadu Electricity Board [Tneb] — excess billing beyond affordability

 Sandra Samuel on Sep 5, 2018
Ever since the new digital eb meter[protected] has been installed we are noticing excess billing compared to any time before ever. As retired people it is beyond affordability to pay huge percentage to just eb from our pension. There is something seriously wrong and needs to be checked and if required meter to be changed. This time the bill is rs 9000+. Previous complaints to eb have gone unnoticed. Ours is an individual residence and we have only 1 air conditioner which has also not be working lately. This is leaving a big hole in our pockets. Would appreciate if things can be checked and corrective...
Complaint comments  Read comments Complaint category Government Organizations

Tamil Nadu Electricity Board [Tneb] — excess billing amount

 mailto cybersoft on Sep 3, 2018
Dear sir/madam,

My board number : [protected]. We gave a complint for excess bill amount. We dont have freezer, fan, electrical stove, geyser, weekly once only using washing machine. Not using iron box self.
We are sing 40v tublight only 3no. One tv and this unit cost coming above rs.500. Already govt. Giving 100 units free.. How its possible. I given compliant on 15/07/2017.. But still this issue not rectified. But they closed the complaints. I given written complaints also.. Till they not taken any action. Next im moving to consumer court....
Complaint comments  Read comments [1]Complaint category Other

Tamil Nadu Electricity Board [Tneb] — not proper response

 Jayasheeli on Sep 3, 2018
My name is jay my father in low kaliyaperumal i m stay in tirupur veerapandi puliyankadu

In my home past 2 days no eb in my house i said the eb line person he is not properly response in my home last month same problems he came 2 days after and i pay 100 rupee but now it self same problems

That office contact number also not taken i entry the line book also plz take a response to me...
Complaint comments  Read comments Complaint category Government Organizations

Tamil Nadu Electricity Board [Tneb] — proper meter reading regarding

 varadhan53 on Sep 2, 2018
Sirs,  

The meter reading in respect of electricity service connections no.[protected] and[protected]  were uploaded today by seeing on online. The meter reading in respect of service connection no.280 is shown as 13030 as per the meter reading taken on 18.8.18. The used units 1540 and the charge is as rs.8644 in the column status it is shown as `door lock.`. The  due date of payment is 7.9.18. As per online showing,   as on 13.6.18, the meter reading is 13030, used unit is 1540 and the amount is rs.8644. That means it may be presumed that no unit is consumed and the amount...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Tamil Nadu Electricity Board [Tneb] — power cable replacement

 yuvi v on Sep 2, 2018
Hi,

I feel ver bad about tned service and i am very angry.

Eb service no :[protected]
10 months before power spark happend because of rain in our street main box because of that our house 3phase power cable was burned and damaged. So eb team fix it through temporary connection using some normal single phase wire (We bought and gave it). And we submitted request letter to change new power cable connection. Every week i am visiting eb office and requesting them to resolve it but no response from them. Still we are using temporary connection and because of that...
Complaint comments  Read comments Complaint category Government Organizations

Tamil Nadu Electricity Board [Tneb] — about lineman

 Vigneshwaran Subramaniam on Sep 2, 2018
Line man is not coming to make ready the eb line of our home. We have calling from yesterday morning. His replying that i can come i have personal work i wil monday morning only... He is not alotting his additional line man. His words are so rough to hear.. Unnecessary words are using with us.. We have given concern respect to him but no respct from him. We are from alr layout, shakthi nagar, pongalur, palladam, tiruppur district, line name is mani...
Complaint comments  Read comments Complaint category Other

Tamil Nadu Electricity Board [Tneb] — power cut exactly at same time repeatedly

 steelsarath on Sep 1, 2018
In kurinjinagar only around 20 house power cut has happened exactly at 10.10pm. The same moment has happened day before yesterday exactly at 10.10pm and power came next morning 7.15. So i called the below no and got the reply like

[protected] - not at all picking the call

[protected] - power flow is fine from our end for all area so u have to contact that area focal guy and he has given the no as well

[protected] - may be some transformers gone and it will look next day mrng.

As per my knowledge transformers issue may happen but how its...
Complaint comments  Read comments Complaint category Kids & Baby

Tamil Nadu Electricity Board [Tneb] — not meter reading

 varadhan53 on Sep 1, 2018
It is informed that meter reading was done in some houses on kannagi street perungalathur ten days before in the august month. But in some houses, no meter reading was taken which is confirmed while seeing on online for payment no information about payment details. Now when, the metering reading is taken by your staff in left out houses we have necessarily to pay higher charges because the reading may cross the slab limit (I. E. Abover 500 and above 100 units cases) for no fault of us we have to pay higher charges. We are paying our electricity charges regularly in time. So request you to ask your...
Complaint comments  Read comments Complaint category Electronics & Appliances

Tamil Nadu Electricity Board [Tneb] — refund of excess billed amount on our connection number: 09205004310

 INTECH group of companies on Sep 1, 2018
We refer to your online bill due for payment on 20th aug 2018 which is exorbitantly high exceeding double of that of our normal monthly bills.

Being the last day we were advised by your office staff to pay the bill in full and claim refund, hence we have paid the bill in full on 20/8/2018.

On scrutiny we find the following:

1. The fixed charges claimed is rs 140/kw where as it has to be much less than rs 70/kw.

2. Welding surcharge of 15% is shown, where as we have no welding power or activity, which is to be reversed immediately.
Complaint comments  Read comments Complaint category Other

Tamil Nadu Electricity Board [Tneb] — electricity bill suddenly increased the month of august

 raguldme on Aug 31, 2018
Service no.[protected]

My self Mr.Prabu, Electricity bill suddenly increased the month of August to my house

Normally we used to pay the bill below Rs 1000/- only but this month I had pay Rs 7400 /-

I don't know, why there is sudden change in the bill despite using as same as last month, So please look into this and resolve the issue as soon as possible...
Complaint comments  Read comments Complaint category Government Organizations

Tamil Nadu Electricity Board [Tneb] — worst public service

 Babu Umanath on Aug 31, 2018
Dear sir

Iam residing at maraimalai nagar, paramanur, chengelpet taluk, Kanchipuram dist,

Here power cut frequently without information and power shut down with out standard time,

How can we stay in the home, Phone calls for complaint also not attend

there is no proper response and public service in this department
kindly take a look on to it....
Complaint comments  Read comments [1]Complaint category Utility Services

Tamil Nadu Electricity Board [Tneb] — frequent power cut in your area

 Mani Jambulingam on Aug 31, 2018
Respected sir/madam,
for past one month there was a frequent powercut in our place Minjur. without any reason there is a powercut in our place. we find very difficult to lead our day to day life.. If we call to our Minjur EB office, the employees keep the phone engaged and did not respond. If we go inperson to the office, then also there is no proper response. I request take the complaint seriously and rectify it as soon as possible....
Complaint comments  Read comments [2]Complaint category Law & Civil Rights

Tamil Nadu Electricity Board [Tneb] — frequent power cut 4 and more hours per day

 Thanshika on Aug 28, 2018
Respected sir/madam:

I am k. Sathish from keep anbil (Village), lalgudi (Taluk), tricky (District) pincode: 621702.

Subject:
I have raise complaint regarding in our street we are facing frequent power cut. This problem continues for a long time. On the street to the side will be electricity but ours there is no electricity in the street. We have informed to the connected person but still not resolved.

This makes "kids" are more difficulty.
They are struggling to sleep always.

So kindly rectify the plight situation.
...
Complaint comments  Read comments [2]Complaint category Government Organizations

Tamil Nadu Electricity Board [Tneb] — voltage fluctuations, at 29/2 nair iyya pillai street - royapettah-600014

 jamaludeenbm on Aug 28, 2018
We are experiencing low voltage/ voltage fluctuation problem in hour house at 29/ 2, nair iyya pillai street, royappettah on 28.08.2018-royapettah.

Kindly do the needful at the earliest

1. [protected]-

2. [protected]-

3.[protected]- 3 phase service - voltage fluctuation
4. & 5- — [protected] & 133-these two services are already switched off as fire broken out due to voltage flucuations at second floor.

Regards,
Jamaludeen
(Retired se/ vigilance)...
Complaint comments  Read comments [1]Complaint category Government Organizations

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