Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

Sir,

Ref. : Private Bus Service problems: suggestions

Please excuse me as I have included this complaint under TNSTC against whom I don't have any complaint, but, it affects all public transportation services.
A few days back, I boarded Coimbatore city bus 1C, private company, (route Vadavalli to Ondiputhur) at stop Lawley road, time approximately 2030pm. At the door, the conductor was busy chatting on his mobile phone. After the bus crossed next stop, milk company he finally arrived at my seat when I asked for ticket to 'Ulluvar sandhai(shandy market)'. He then informed me that the bus will only go halfway upto GH Stop since they (messrs driver & conductor) were on 'dinner break'.

He further claimed that he had announced this at the door but as I mentioned, he was on conversation on his mobile. This type of 'dinner break' announcement has happened more than once on this route with these private buses creating inconvenience for passengers. Bus numbers approaching the busy GH Bus stop(proceeding East or E) is not visible to persons seated on the stop bench due to the bend in the road, so most passengers are forced to stand on the roadside so not to miss a bus. The GH Stop(E) roadside is not hygienic, with trash bin nearby. In any case, the time would be around 2100pm and seats may not be available to my destination, Shandy stop.

I immediately asked for ticket to Gandhi park so that I can get a seat all the way to my destination. As the bus reaches route midway point the seats fill up and passengers have to stand. This problem of 'breakdown' occurs during road flooding caused by EVERY rain storm, when one or two buses often get stuck in the traffic, in our city just like the news reports about New Delhi, Chennai, Hyderabad, etc. Due to the delay in buses, the one or two buses that reach stops very late are overloaded with passengers some standing on the footboard. The conductor, driver who are overworked on these days, tension, due to traffic then informs passengers that they will only travel upto GH or midway, such as Sungam post office stop.

The flooding chain reaction affects other transport services, like Ola, Uber, autorickshaws, etc. The passengers wanting to board buses or trains at the railway station/interstate bus terminus having experienced delay in the past, due to taxi stuck in traffic are forced to board the city bus with their large rexin bag luggage (they buy extra ticket for their luggage) reducing the standing room in the bus corridor and reducing available seats. The taxi drivers knowing that passengers are facing a shortage of taxis often demand a 'night rate' additional fee above the metered rate sometimes even Rs100/- so if passenger refuses, he will be left standing in the rain for an hour waiting for allotment of another taxi. Many owners of two wheelers also avoid driving their vehicle after a rain storm, due to the danger of their engine getting flooded in roadside stagnant deep water, so increase the load on the buses :more of the chain reaction. I request that a few of my suggestions, a solution is implemented before the current rainy season begins in july-august.

I have the following suggestions/solutions :
1. Long term solution (implemented over the next 6 months) :all buses should have a red illuminated sign located inside bus above the seat with the side bar, opposite to both doors, front and rear, (similar to the EXIT sign in a cinema theatre) message as 'Enquire' and 'visarikavum' in both English and Tamil so passengers first check these illuminated signs before boarding a 'bus breakdown' or 'dinner break' avoids the passenger having to board a second bus without an empty seat. The sign is switched on after instructions from Traffic police, to conductors mobile phone, if a bus that follows has broken down, or one or more buses are stuck in traffic thus passengers can take another bus on alternate route.

At minimum cost, within a month, on all buses, two light 3mm board professionally painted reversible signboards(say 24x10inch size, see jpg attachments), as suggested on one side can be affixed, with a suitable 2nos. (7 lever)padlock hinges + 2nos. cabinet hinges. The reverse of this sign (i.e. padlock flipped up) reads as 'vannakam/welcome'. Padlock sign board is more reliable does not require bulb replacement that may fail on route.
2. Ban speaking on mobile at the bus stop by conductor since this is not only annoying, but is dangerous for passengers who have to watch their step if bus is parked on an uneven road increasing step height, find an empty seat, avoid pick pockets, etc. He must complete his conversation after/ before stop on route.
3. Advertise/notice public awareness campaign : Education about these unexpected breakdowns, and to check the signboards/illuminated 'enquire' sign described under point 1. The strategic locations of instructions could be bus stops, bus terminus, bus tickets, newspaper/TV advertisement, billboads etc.
4. Additional stops for 7 and 1D : These two buses reach their terminus Gandhipark and after staff tea break, take a slightly differential route i.e. :to regular R.S. Puram Stop and then R.S.Puram Post Office. I suggest this D.B. North bound route be modified to instead stop at 1C, R.S. Puram special stop, through Mercara road onto Flower market stop Brookfield stop, turn north on Brook bond road then u turn back at brookbond- metupalayam road junction then signal turn right into East TVS Road, to (continue) R.S.puram Post office, Cowley brown road... Powerhouse, Gandhipuram. Passengers from Brookfield mall who also want a seat can board this bus to R.S. Puram or Gandhipuram terminus then get another bus with seat to G.H./Railway stations thus avoid standing in the crowded 1C bus. This solution will also avoid overcrowding 1C bus during breakdown, rains, etc. The Brookfield passengers on Ukkadam town hall buses can avoid similar traffic jams on Big Bazaar street
5. Brookfield Second Bus stop bench :(long term solution) This stop is a few feet West to be used for buses bound for Gandhipuram (7, 1D, etc).The twin stop system appears similar to State Bank Road bus stop. If the traffic police install a strategically positioned security camera, (that can also serve to detect traffic light violations) they can have an idea about number of passengers wanting to travel to R.S. Puram/Gandhipuram. For instance, rush after one of the Brookfield cinema halls viewers leave the theatre. They can then redirect the empty(government) 7 or 1D to return(repeat only once, so not to delay passengers already seated on the bus) to Brookfield stop (say en route, when they are located at or before West TVS Road signal). This improves the efficient usage of government diesel, avoiding a nearly/partially empty bus travelling to Gandhipuram. For this to be successful, the buses should stop at allotted position, so that chaotic situation on state Bank Road bus stop at random positions, due to sheer volume of buses on that route must be avoided.
6. Instructions to taxi services App flag :Last month, a friend of mine used a private taxi service (Uber/ola) from GH Bus stop to Singanelur, but the driver REFUSED to take the newly constructed flyover but instead took the old road causing delay at Trichy road- nanjudapuram road signal. My point is, if two or more taxis or worse ALL taxis avoid using the new flyovers then they will create tension for the bus staff(other vehicles) due to congestion. I suggest that taxi drivers refusing to use the flyovers should be reported on the app(in provided check box) so that they can face a warning, citation or fine from Traffic police.

Kindly do needful.
Thanking you, for

Yours truly,

I have boarded bus from madurai to erode. It's almost 200 kms and duration is 4 hrs. I got bus in madurai at 5 clock and still in bus i am not reached my destination. I have enquired about the duration to the conductor he said he will reach erode by 11 am. For covering 200 kms they are saying they need 6 hrs. Kindly do some favour for the travelers

Bus number: TN 33 N 3434
Bus zonal: coimbatore

The state of waiting area in Tambaram SETC bus stand is very pathetic. All chairs are almost broken, losing the essence of waiting area. Area not cleaned properly

Date :22 June 2023
Time : 7:08 am
I am Aditya and on the mentioned date and time i travelled in Govt bus from Lakshmi garden to Gandhipuram bus stand.
Ticket fee is about 11 rupees
i gave him 21 rupees and asked for change and he replied that he will give it later. after sometime I asked for the change, at that time his behaviour was rude and he didn't gave me the change.
Ticket no :051252
Bus no : TN 33 N 2972
The conductor was not wearing his name batch.
I kindly request the transport commission to take action towards it.

I booked a ticket from Chennai to Bangalore through the TNSETC mobile app. I followed all the steps mentioned in the app while booking and made a UPI transaction. The transaction was successful, but the ticket is not booked in the app. I didn't receive any email or mobile confirmation for the booking. I need a refund. I have attached my payment billing for your reference.

Usilampatti to M kallupatti via bus only available at 9 pm next bus will be 10.15pm so lot of people waiting for one hour here lot childrens and women's are struggling... waiting for long time..i already complained via online my complaint I'd is 000972... please take action...we need bus...in between time

Tamil Nadu government has launched a scheme of free public buses for women which is encourageable.But the poor treatment of women passengers by conductors are hectic which makes us feel the denial of the scheme.
Bus : 73 D, kalaigarnagar, coimbatore (16.6.2023) conductor show poor response, ill words and ill treatment of women passengers.This brings a huge disrespect to public and government.So I request you to kindly take action and bring awareness to the transport workers( drivers, conductors) regarding the importance of behaviour to public.
On behalf of the women passengers I request you to answer the grievances and take action.

Im Manikandan im traveled today evening 6.30 from bagalur circle to hosur, Bus no H40, conductor Name : Ravi shankar he rejected my 10rs coin and asked me to give 10rs note and he said me that people not getting back 10rs from me so u give me 10rs note he said, kindly pls resolve my problem.

The bus number 52F running in the route from Eral to Thoothukudi on 13/06/2023 didn't stop at the bus stop (selva kumari hospital stop, sawyerpuram), even though the passengers have shown their hands to stop. So i request you to take proper action on this incident.

Booked two tickets from Neyveli to Chennai on June 12, 2023 over setc website online. The amount is debited but ticket is not booked.
UPI Transaction ID:[protected]

HI,
Today (June 10, 2023) I booked ticket from karambakkudi to chennai on June 14, 2023 in ULTRA DELUXE bus timing (20:30) around 22.25 pm Amount Rs.450 has been debited from my account using UPI transactions but ticket was not booked. My TNSTC Reference Number: OB22918307
Ticket booked under my name pandiyan and please find the attached screenshot for your reference. Please refund the amount to my account as soon as possible

Regards
Pandiyan .D

Dear team,

The behaviour of the conductor of the bus taken from kumbakonam at 8.00 pm on 09.06.2023 to Chennai. The conductor was aged by not behaved according to his age. He told me to get into the bus but while getting ticket he was telling let the chennai people sit at the front, you go and sit at the back.
Kindly take steps against the rude behaviour of the conductor.

Thank you

Yours faithfully
GOMATHI S
[protected]

Date :[protected]. I am a Daily traveller by bus on Return Journey from Thanjavur to Thiruvarur at 8pm. Buses were irregular or No Buses Between 7.30 to 9 Pm.. During this period Private Buses PLA & Shriram Bus service was the only source towards Thiruvarur Route bus fully loaded with Local Passengers of Mariamman Kovil, Saliamangalam, Ammapet & Needamangalam..The State Transport Buses were avoiding Convent Bus Stop or Not Stopping the Bus while there were People waiting for the Bus for a Long time including ladies. When a Nagapattinam Bus Mostly which is departing from New Bus Stand at 9pm passes through Convent Stop without Stopping. Yesterday I saw a passenger was running towards the bus which was not stopping and he slipped but some how managed to board the bus.During the time Between 8-9pm there are more than 10 Mannargudi, Pattukudi buses passing through most of the buses were half empy. The Drivers / Conductors are adament without answers. I kindly request you to do the necessary and rectify this problem.. You can cross verify this issue with the passengers in Convent Bus stop between 8 to 9 pm ..for justification ..Thank You

Sir, Kumbakonam to Chennai on road hotel sree apoorva kuppiyampuliur. Rest room is very very bad. Snacks and water bottle High price, labour is very bad treatment. Hotel surrounding is not clean. Pls change organised other best hotel.

Regards,
Ambikapathy Meikkappan,
Film executive producer
Chennai.
[protected]

வணக்கம். நான் ராமநாதபுரம் மாவட்டத்தில் வசித்து வருகிறேன்.நானà¯�...⇄ எனது அம்மாவும் இன்று சுமார் 4:45 மணிக்கு சென்டர் பிளாக்கிலிருந...⇄ (centre block) பேருந்து நிறுத்தத்திற்à...⇄ (busstand)காத்திருந்தà�...⇄ அப்பொழுது டவுன்பஸ் -(Townbus)1 கீழக்கரை பேருந்து அங்கே நின்று கொண்டிருந்தது, அதில் ஆண் பயணிகளை மட்டும் ஏற்றிவிட்டு பெண் பயணிகளை ஏற்றாமல் ஓட ஓட ஏற்றினார் ;அதிலும் சில பயணிகளை ஏற விடவில்லை ;இதை வினவியதற்கு, உனக்கு வேற பஸ்சே இல்லையா மற்றும் தகாத வார்த்தையில் திட்டினார்கள்.
இவர்களின் மேல் தக்க நடவடிக்கை எடுக்குமாறு கேட்டுக்கொள்à®...⇄
குறிப்பு
பேருந்து எண் :TN 63N1326
தேதி :06/06/2023
நேரம் :மாலை 4:45பின்
பேருந்து :(1)

OB
Reference number: OB22780326
I booked a bus bangalore to chennai on[protected].
Money debited but my my travel denaied by app.
I enquired on bus stand also my booking was not done.
Yet money not refunded.

Attaching image.

I was trying to book bus from bangalore to chennai in tnstc app online.
Money deducted but app rejected my travel. I enquired to bus stand also ticket was not booked.

And yet money was not refunded to me.

OB Reference number: OB22780326

I was trying to book bus from bangalore to chennai in tnstc app online.
Money deducted but app rejected my travel. I enquired to bus stand also ticket was not booked.

And yet money was not refunded to me.

The conductor working in bus number TN 72N 1958 on 03.06.2023. the bus departed from tirunelveli newbusstand at 15.15 hrs. The conductor working in the bus having worst behaviour to the passengers and using foul language in front of all lady passengers and children are in the bus. He is speaking foul language infront of all. He is not in proper uniform and name badge. He is not bother about his language.

Bus not stopped in my town bus stop.
myself and along with me there are 7 people with their kids expecting the bus arraival. the government bus has passed without stopping. i didnt noticed the bus registeration number.
but the other details are:
place : krishnapuram, kadayanallur
district: tenkasi
bus : old green color model, front side mentioned as shencottai with slightly damaged board. back side mentioned as Tenkasi.
Time : 1.12 PM
date : 03 june 2023