Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

I was traveling from upilipalayam, Coimbatore by bus number 2E on September 10, 2016 around 7pm when I had the worst confrontation with the conductor of this bus (with number TN 38 N 1950). All I asked him for was to return the remaining change of the bus fare. He kept yelling at me for the rest of the journey at the top of his voice for no reason. All I asked him was for the change. Such arrogance is unacceptable especially towards a woman. I don't understand why he had to behave so arrogantly for asking him to return my money. I had to get down in the mid way because the harassment was way too much to handle. It's quite common for these conductors to sound harsh (which is still unacceptable) and I tried ignoring him initially. But he just wouldn't stop and he kept abuses going. It's so humiliating that had to make this complaint here. His name is Dhandapani and I want this issue to be looked into right away. There's absolutely no safe place for us anywhere. I hope with this the authorities begin to bring an end to such barbaric behaviour.

I booked a seat in ww.TNSTC.in website to travel from Bangalore to Mayiladuthurai on 8th September 2016. But there are no bus services provided from Bangalore on that day. After 3 hours, I took a KSRTC bus to reach Hosur and reach my home town somehow after all the struggles.

If TNSTC is not providing any services on that day due to problematic situation in Bangalore then they could have blocked/disabled online reservations for that day. Because like me there are many hundreds of peoples(including senior citizens) reserved TNSTC buses online and waiting in their respective boarding points for more than 3 hours.

I want my money to get refunded.

I have booked 2 tickets on 6th august 2017 form bangalore to pollachi. But due to strike that day by the corporation the bus got cancelled. There was no notifications or anything regarding this. I reached the bus stand and asked someone and they told me that the service is not available due to strike. When I asked the enquiry they told me to call the number available on the website and cancel the booking and i will get the refund. I have been trying to call that number till now but that number was not working. Today I tried another number for the billdesk and when I called someone told me to send a postal letter to some address to get the refund!!! What kind of rule is that? This is how customer service works?? I regret that I booked this service(This was my first time with TNSTC). Please refund the money.

My contact number is [protected]

PNR No. :
T16915482
Trip Code :
2000BANPOL

Last day night (7/9/2016) at 11.30pm conductor was not allowed me. vehicle no tn33n2713 (temporary bus) because of veerappan chattram bus stop is near from bus stand.

Conductor is advice me " you go by walk its near only. i am not allow you. our department is not allow to drop the passenger at veerappan chattram bus stop. if you know want confirm with driver also.

Kindly confirm me whether bus stop is available for veerappan chattram in the route of erode to kavinthapadi at midnight time.

Note: more than times i travelled on this route and also get down at veerappan chattram bus stop.

To higher authority, today 9.30 p. M i started travel at tirumangalam (Madurai) in tnstc bus (Tn63 tn 1656). The conductor asked me to take ticket for virudhunagar-collectorate @rs.31/- i have been traveling in this route for the past 2 years. The ticket charge is maximum rs.20/-. Also if i asked for justice, the bus conductor (He refused to give his name) scolded me like anything, using bad words. He also dropped me in the mid way. Because of this i reached my home at 12.15 a. M (Next day). If suppose there is a lady or any kid in my situation holding rs.20/- only, what will be the fate of them? I will take this matter to vnr district collector if there is no further action. Pls identify that bloody conductor & punish this like irresponsible govt. Servant.

Dear sir/madam,
As i was travelling from tuticorin to madurai on[protected] by 5pm from tuticorin new bus stand. The bus no is - tn 72 n 1755. The bus driver was very rash in driving without considering about the passangers in the bus. He just over speed the bus and race with another on bus from tuticorin to madurai. The passangers are very scared about his driving and felt unsafe. There were lots of small kids in the bus. And i also with my baby, i feel more unsecure about the driving and my bp was very high during the travel. He used sudden break more that 10 - 15 times. And there was raining near arupukkati, at that time also he didn't reduced the speed. He just concentrated on overtaking the anpther govt. Bus to madurai, and caring about his passangers. If anything unwanted may happen then what he will do after the mishap. Pls take some serious action on the driver sir, other in future he will repeat the same and play with the life of peoples. Pls sir take some action and safe the peoples from the driver.

Respected sir,

This complaint is about buses parked in roads and not in sheds at night. It is about jeeva bus depot (Tiruppur). Jeeva bus depot is not taking necessary action against bus drivers who park bus in roads near sheds in the nights and sleep there itself. It is creating traffic jam in morning and many people cannot take their own vehicle out of the house since they are parking infront of house. Mainly tiruppur - tiruvannamalai buses are usually parked in roads. Even the security at duty on 5/09/16 (Vinayagar chathurthi) at 7.40 a. M in jeeva bus depot is not behaving in proper manner when told about this issue and did not care about this problem.. Kindly take necessary action against these issues in jeeva bus depot tiruppur. Iam going to forward this complaint to respected cm cell too.
Thank you

While coming from padappi to Mepz(tambaram sanitorium), I boared in a inter city green color bus (TN 21 1644).

I gave conductor 100 rupee note, ticket fare was 11 conductor did not return change.

while I was in tambaram I asked for the change.

He was in a brawl with another passenger, he was hitting the passenger and since the passenger was weak so he could not rely. Conductor did not return his change either.

I asked the conductor about returning my money, I shook him then HE STARTED BEATING ME, he almost THREW ME OUT OF THE BUS.

I want STRICT ACTION TO BE TAKEN AGAINST THESE PEOPLE.

Hi Sir

This is Sazeena devi.I called for Customer Care toll free they are not responding the call.Last week Thursday(01/09/2016) around 8.30pm.I booked 2 ticket using TNSTC mobile app from Chennai to Tuticorin.But the money was transfer and the ticket is not booked.

I have mentioned some details regarding the bus booking .

Passenger Name1-Sazeena devi
Passenger Name2-Vanitha
No of Passenger -2 Adult female
Place- From Chennai to Tuticorin
Date of Journey- October 27 (27/10/2016)
Amount- Rs 918

TNSTC Reference code no- 0B7230850

Please refund my money as soon as possible

I'm now travelling from Pondicherry to chennai thru TN01-N-7745.
This so called AC bus doesn't have enough chilling of AC with dripping ac water inside bus.
The bus is driven not more than 60kmph which makes us feel the bus is not in good condition.
I'm just curious if the bus is not in good condition why the corporation runs the bus without servicing it.
This is just annoying all the passengers.

Hi team,

Today i travelled porur to t. nagar by ac bus 576, in that ac is not working completly then why the bus has started without any proper checking in depot. they have been collecting proper ticket money from all the passengers. i'm so frustrated about our government ac bus. this is ridiculous.

They have been charged 35 rupees for my travelling bt the ac was not all working. we cannot able to sit also... some people are using their kerchief as a fan.

It is not at all good service. this issue we have already given complaints in t. nagar depot also but they are not concern about this and all.

Dear sir,
I am workking in irugkattu tottai sipcot. So i go to daily sriperumathur
I watting daily monning 4.30am at chengalpattu bus stand. The 82c bus comming daily irregular time (4.30, 4.50.5.15. And 5.30 am) the four time b
Us not takken right time. If the bus will come right time but the conductor not come. He comes daily minimum 10 mints late so many workking people daily face to very dificult this problem sir,...

I m babu travellaing from ramanathapuram to chennai. It was coming from kilkarai. Even for a normal rain there is lot of leakage inside the bus. No one can sit comfortably due to defect in the bus. Conductor and driver are not taking responsibilities to change another bus. We adjust today. But can't evertime. Please consider my complaint and do the basic needs of passengers. Please check every bus for this type of difficulties. Thanking you.

When ever i try to book chennai to tuticorin a c bus the pick up point is only cmbt. we are unable to choose perungalathur. i sent a e mail regarding this to [protected]@tnstc.in on july 1. no action taken. again i sent a reminder on july 12. no action taken till now.
Please make it a pick up point at perungalathur for ac bus. they provided for some other buses at perungalathur but not for this. let them give a pick up point for all buses at perungalathur.
Regards,
Manoharan
[protected]

I have cancelled that ticket from chennai to nagergoil on 03.08.2016,
I didn't receive refundable amount Rs.882
Please do that needful to transfer my Sbi account.
A/C No. [protected]
OBC No.0B7017940

Dear Sir (Tnstc Officials),

Kindly confirm the purpose of issuing E-ticket. Why it is compulsory to give a printout of E-ticket. Cant we show the E-ticket to conductor while checking in mobile?

It is happening only in TNSTC. In IRCTC, KSRTC and other private buses they accept it in the form of E-ticket. Please educate your employees the use of E-ticket.

Thanks in advance.

S.Preethi

I have booked ticket from[protected] chennai to Nagercoil. I have cancelled that ticket on[protected]. I dit not receive refundable amount Rs.882
Please do the needful to re transfer my Sbi account.
OBC NO. 0B7017940
Pnr no: T16437823
Route No. 284UD

Hello sir, i am resident of tiruvannamalai but i am studying in chennai. If i want to go to my home town i will have to travel for 5 to 6 hours.in case o[censored]ltra delux it takes only 4 hours but these buses are very limited. They are available only once per hour. There are no train service or private bus services for our district from chennai. So we are fully depend on govt bus services. So i am requesting the govt to increase the number o[censored]ltra delux buses from chennai to tiruvannamalai (To and fro).

As i travelled by 16th aug 2016 from chennai koyembed [06:00am] where got into setc bus no tn32 11 3580 towards pondy & destination to cuddalore.

By 0815 at kovathur bus kept halt for break fast. After driver & conductor had there free breakfast where conductor informed to us as bus had breakdown due to tyre puncture.

Then conductor confirmed by within 10mins we will arrange another bus but we awaited more than 2hrs none bus arrived. Meanwhile we asked to refund our amount and take back as partially traveled from chennai to kovathur. But conductor refused and told we have rules after 3hrs only can refund but actually driver & conductor played a well drama.

Because no bus issue where taken our money after late hours coming where no one avail where placed new ticket to make new revenue generation from kovathur to pondy to cuddalore.

Pls find the attach of photo copy of conductor where need to take a severe action on bus conductor & driver where spoiled our work which need to reach in time & 30-40bus arrived from cuddalore & pondy to chennai but no bus from chennai to cuddalore on mean time.

Dear sir/madam
Today[protected] i was board the bus from salem to hosur around 11am.
The bus no. was tn 29 (1 to 1 bye-pass rider) driver name: g. vishwanathan
N 2521 conductor name: a. v. puttaraji
I was travelled with my wife & my 4years old son above mentioned bus. we seated in 3 seats & i am ready to take half ticket for my son. but driver mr. g. vishwanathan asked me to take full ticket for my son, else he told take my son with my seat & vacate one seat. he told government rule was above 4 years has to take full ticket. then i checked with tnstc terms & conditions, then i found up to 12years or up to 130cm height can avail half ticket. some how i managed to take half-ticket.

But i was ashamed with that driver. please take necessary action, to rescue other innocent peoples. conductor was decent & he worked as per rule. bu the driver was bull...