Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

Date :[protected] Vehile No : TN 01 N 7774 / MDU 8462 / SETC Route : Bangalore - Madurai Sir, I am Kannan i am travelling frequently from bangalore to salem and vice versa. On that day i boarded the bus on[protected] nearly 9:30 PM at bommanahalli bangalore. Once the Bus reached hosur they stopped the bus in hosur bus stand for more than 15 minutes. In between when i asked driver why we are waiting more than 10 minutes in hosur busstand even the bus service is bypasss rider then he replied that no need to answer your questions and we will not tell all the timings and reasons for waiting to passengers and this is none of your business. then the bus conductor replied to me saying as per the order we need to wait in Hosur Bus stand if we have free seats and top of that the bus stopped for food (only for driver conductor) more than 10 minutes at krishnagiri. I felt really bad with driver behaviour. He treated the passenger like at work. Driver does not have responsibility to answer about passenger question's ? Is there any rule to wait if the bus has free seats ? what are the benefits to avail SETC ? Please reach me if you have answer for my questions. Regards Kannan ([protected]@fgmail.com)

Hi, I have booked my ticket on online for the date 01/05/2015 from Hosur to Madurai, but when i went to Hosur at 7 in the morning, i was shocked to hear that service of the semi deluxe bus which i booked has stopped its services one month ago and it was still in online for booking.I was really disappointed and i had no choice than to travel in other buses where i was standing for 5 hours in a bus which went to salem, then i took a bus to madurai.I kindly request the department to take necessary actions to refund the amount for me & also the other people who booked that bus & also that online booking service for that semi deluxe bus, which is affecting many people. I have attached my booked ticket, kindly go through it and refund my money. Thanks & Regards Rajesh Kannan B (+91-[protected])

we had booked our ticket on[protected] in online from neyveli to chennai.we booked 2 seats but no mail and seat has not been booked .they took money from bank but no allotment of seats in bus.[time 10.45]. our bill desk no is binb37 to [protected].so please refund the money or otherwise allot the seat in the bus.kindly response soon

Dear Sir/Madam- This is to keep you appraised about the malfunctioning of air conditioner in Volvo bus which services from Chennai to vellore. Travelled date-today 2-may-15, start time 12pm, TN 01N 7729, Due to inefficiency of AC, and sweltering heat outside, breathing is becoming a problem sitting inside with all the door's completely closed. This doesn't serve the need of paying 160Rs/- to travel from Chennai to vellore. Would like to highlight, the way conductor acted before the bus taking off from platform. "AC will not work properly, and don't expect for cooling effect, complaints would not be encouraged" then started immediately. But the same conductor managed to full the seats by the Volvo AC logo, which shouldn't have been done. On self and public interet when I asked him to complain it to necessary authorities instead of giving such subtle announcements before taking off, he reacted its not his duty to do it, and we public has to do it. Hence writing this to appropriate authorities to have frequent checks on AC's and other requirements for a comfortable journey as per standards and safety. Would request your reply on this mail and further course of action. Thanks.

Hi, Myself is JUSTIN G, PNR No. T10555251 and my seat no is 32. Yesterday I travelled in the AIR CONDITIONED bus from Chennai to nagercoil vadacherry ( Route No : 198AC ) but the A/C has stopped working before we reach trichy. Then they tried to make function the A/C but they couldn’t and they took the vehicle to the depot, there also no use and finally they opened the top door to make us cool. That’s how our journey ended upto nagercoil. All the passengers were very very dissatisfied about the journey including myself. For this kind of long journey if the A/C is not working means what we will do? Any arrangement of another bus is also not done. For your reference the bus no is (TN 74 N 1108) also I have attached my ticket details for your notice. Anyway I am going to raise the complaint against this one in consumer forum. Kindly make a note and do the action at your end as soon as possible. [protected] REGARDS, JUSTIN G [protected] &[protected] email : justin.[protected]@gmail.com

Today (May 1, 2015), with family, I started from Kumbakonam to Thirunallar for having divine dharshan of Lord Saneeshwara. We took a private bus at 7:15 AM and we reached Thirunallar by 8:40 AM (1hr 30mins) for a distance of 53kms. After the darshan, we took the RTC bus TN 68N - 0514 at 11:45AM at Thirunallar and the bus reached Kumbakonam at 2 PM. It took 2 hrs 15mins to cover a distance of 53kms. When I enquired both the driver & conductor for such a slow driving, the conductor replied rudely. Amidst the slow driving, the driver took 10mins break to have coffee at Kollumangudi, keeping all the passengers seated in the hot climate. I with my family, on April 29, 2015, travelled in one of the same transport bus from Thiruchendur to Kumbakonam. We boarded the bus by 9:10AM and reached Kumbakonam by 7:15PM, covering a distance of 410kms in just 10 hrs. That conductor and driver were very friendly and the speed was really good. My wife passed a comment today that if the Thirunallar bus driver/conductor were assigned for the Thiruchendur route, they would have taken 10 days instead of 10hrs. While we were frustrated about today's travel, the regular commuters told that it happens everyday and that they were used to it. How unfortunate! Hope the concerned authorities take proper steps.

Dear sir, This has reference to the above subject, I booked a ticket for Chennai to Trichy on 30.04.2015. Ticket details are as follows: Name : Senthil Nathan K Seat No : 30 PNR No : T10452202 Departure : 10.25 PM Date : 30.04.2015 But I'm still at bus stand looking for my bus. I didn't get any kind of response from anyone here. There is no announcement about the status of bus. It has come or not we don't know. There are chaos everywhere. People of all the age group are struggling to board in. I have to attend an important marriage today. I don't think it is possible now. The service from SETC is not up to the mark. My money and time wasted here searching for the bus. I request you to take necessary action for all the problems that I faced today. I'm writing down this email on behalf of everyone who missed the bus today. Please consider this email and do the needful. Best Regards Senthil Nathan Karunanithi

On 30th of April I booked a ticked in the bus route chennai to madurai 137UD and boarded the bus at perangulathur but the driver and conductor allotted my seat to someone else from koyambedu and refused seat for me. I was forced to stand all through the travel. I am very much depressed and annoyed. I am going to file a complaint against setc in the court.

I booked SALEM to GURUVAYUR on 29/04/2015 time:20.30 That trip was canceled due to strike in Kerala State... Bus ID No: E-2507 seat no:19, 20 Rout no:724UD OB Reference No:OB4465332 So Kindly refund my online booking amount Rs.654.00 i try to contact e-booking Helpdisk but it not response..

Hi Sir/Mam, This is regarding the fare charged in few Tamilnadu buses which have a board "Flyover Service". 95% of the Tamilnadu buses from Hosur to ECity come by flyover only. They charge Rs.35 which is the normal rate. But then there are few buses where Rs.55 or Rs.65 is charged. I seriously wonder on what basis they charge different amounts. I asked the bus conductor today (Ap-29 2015). The bus had a board "Flyover service". He charged Rs.65. When asked for the reason, he is telling the charge is extra because the bus comes in only flyovers and there is no stop inbetween. All the Tamilnadu buses(95%) come by flyover ONLY. When they DONOT CHARGE EXTRA, what is wrong with these people. It would be of great help if the Admin of this site considers the issue in prior as many people are facing this issue. Only after Electronics City, the flyovers come n to picture. Till Electronics City all buses come by flyovers only. AAnd there is no toll also for these flyovers. The only toll is the one in Karnataka-Tamilnadu border. People like me who travel on daily basis, it is a waste of money when this much is charged. Tamilnadu Govt, Please consider this. If these type of issues are not addressed by government, India will never have growth.

Dear sir, On, 26/04/15, while booking a eticket(from Chennai to salem)amount Rs.286 was deducted but ticket not booked it show as booking failed.so please kindly refund my Rs.286.also attached the deduction details for your reference. User id:sampathmah thanks with regards Sampath.D [protected]

Dear Sir, This is venkat. On 26th april 2015 i have travelled from Trichy to Chennai by SETC Ultra Dlx coach bus. I have reserved by online this bus with 265 rupees of cost. After sat in the bus, means.. from 12.am to 6.am i did not sleep coz of MUTTAI PUCHI. There were a lot of these bacteria and some of the small PUCHI in the whole bus which were bited full and full body. My skin has gotten swelled due to this animals. TN01 B7927 this is the bus Number. NO PROPER CLEANNESS IN THE BUS. ALL PASSENGERS GOT THIS TROUBLE ALONG WITH ME. WE HAVE TOLD TO THE CONDUCTER, WHO WAS UNABLE TO ANSWER FOR THIS PROBLEM. BEFORE DINDIVANAM CHEKPOST, WE HAVE STOPPED THE BUS AND GIVEN THE COMPLAINT TO A TRAFFIC CONSTABLE WHO BELONGS TO SETC. HE SAID THAT CHANGE THE BUS IN DINDIVANAM, AND I ASKED TO THE CONDUCTOR REGARDING THIS, HE SAID THAT THEY WILL TELL LIKE WISE. WE CANT CHANGE THE BUS. FRANKELY I AM TELLING THAT .. NO ANY RESPONSIBILITY FROM THOSE PEOPLE. ' THERE IS NO CLEAN IN THE BUS AND OUT THE BUS. SHOULD LEARN ABOUT CLEAN FROM PRIVATE TRAVELS. IF WE GET ANY DESEASE DUE TO THIS BACTIRIA WHO WILL RESPONSE? IN SOUTH INDIA ITSELF WORST, AND UGLY BUSES ARE ROAMING IN TAMIL NADU ONLY I THINK. NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS NO CLEANLINESS

I have booked from banglore to karur and from karur to bangalore but both the tickets i didnt get it.Only they took money from my account.so please refund my amount.This is huge amount so i can again book if they are refund money even after 3 or 5 business days. Refernce No for transaction from hdfc bank. [protected] [protected]

I was traveled TNSTC-Tirunelveli division, Kattabomman Nagar Depot, City bus bearing No. TN72N1409 on 19.04.2015 from Manimuthar to Ambasmudram. The conductor give the ticket to me Rs.9/head for Ambasamudram. But, the conductor asked to the passengers near Ambasamudram, as per superior officer's advice, this bus not go to Ambasamudram bus-stand. So, all passenger was compulsory drop at Kodarankulam Vilakku by the conductor. Because the city bus was Special bus. Even though the above mentioned bus return to Papanasam - Tirunelveli Junction (3A) via Mukkudal, it was came Ambasamudram bus-stand. Regards, Kannan. A

Dear Sir, I'm Kavaskar.R coming from Neyveli Township every sundays. I'm doing advance booking for my travel at 11:30PM by using SETC website. Most of the time, i never find my seat in bus when i booked location. Ex : If 25th is window seat while booking, but showing middle seat in bus. Every time lot of confusion happening. Yesterday i'm very much disappointed because reserved bus came with worst condition. Moreover there is no reservation number in that bus. I want to know one thing that what is the meaning of reservation since they are shuffling seat nos & buses. Hope understand pain of public & taking action in this regard. Thanks! Kavaskar.R

Please tell me sir, what is the requirements for half tickets. Because my child is12 years old. But she was height above 130 cm. I have booked online ticket, it calculate half ticket automatically generated. But in the koyembedu bus stand, they arare not acceptable in that one. Please tell me both( I30 cm and below12 years) are required or any one is enough. By, S. Saravanan...

Hi I'm Rishikesh From vellore . I'm studying In Trichy. At 9:30pm there is a government SETC bus from Trichy To Vellore. I usually travel in that bus by booking online in tnstc.in. The same way I did yesterday. I had the ticket's Printout with me. I reached there at 9pm itself. After the bus started the Conductor told me to get down telling that charting has not been prepared& online booking is not valid today. It is the only government SETC bus for vellore at 9:30pm from Trichy. They changed the ticket booking pattern according to their convenience. Then why should I have to book online?. Then what is the need for online booking facility ? I was pushed out from the bus while I was keeping the proper ticket & I'd in my hand . I request to take necessary action. The bus id no is E-2736. PNR number T10364307. Plz take proper action.

sir I am baskar. Today @8.30pm, my family(wife, son yogesh Age 10, daughter ranjani Age 6.) start travel from Tenkasi to Rajapalayam. After 2 km, conductor coming for issuing tickets and he told that " this bus will not go to Rajapalayam new bus stand, so you can go down for any other bus". Bus no.TN67N0749... @ night time, why they bye pass the new bus stand...Please enquire & put bus destination details in bus display board if its correct...my ticket no.036153, 036154, 54317, 54318... mobile [protected]

sir iam bala stayed in tirupur (dt), kangeyam(tk), uthiyur(po), kullampalayam. in this way on erode to palani route bus TN33N2737 Conductor name:mandhiramoorthy time 7.40pm at kangeyam bus stand he would talk as not sttoped in this bus goto another private bus. but another conductor stoped this address. so kindly take the action and stoped this bus stop.

My id is valliammai9, ibooked a ticket from hosur to karur on 13 th april at 1.04pm. but ticket is not recieved, so please send the refund amoubt of 652/- bank bame: city union bank karur branch. I am senior citizen of age 68. details; S.SOLAIAPPAN,[protected], HOSUR LOGIN ID valliammai9, amount 652/- journey date; 27th april hosur to karur, bank - city union bank, karur, (TO ONL SETC PAYMEBT 00089) BOOKED DATE - 13TH APRIL email id [protected]@gmail.com