Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

I was traveled TNSTC-Tirunelveli division, Kattabomman Nagar Depot, City bus bearing No. TN72N1409 on 19.04.2015 from Manimuthar to Ambasmudram. The conductor give the ticket to me Rs.9/head for Ambasamudram. But, the conductor asked to the passengers near Ambasamudram, as per superior officer's advice, this bus not go to Ambasamudram bus-stand. So, all passenger was compulsory drop at Kodarankulam Vilakku by the conductor. Because the city bus was Special bus. Even though the above mentioned bus return to Papanasam - Tirunelveli Junction (3A) via Mukkudal, it was came Ambasamudram bus-stand. Regards, Kannan. A

Dear Sir, I'm Kavaskar.R coming from Neyveli Township every sundays. I'm doing advance booking for my travel at 11:30PM by using SETC website. Most of the time, i never find my seat in bus when i booked location. Ex : If 25th is window seat while booking, but showing middle seat in bus. Every time lot of confusion happening. Yesterday i'm very much disappointed because reserved bus came with worst condition. Moreover there is no reservation number in that bus. I want to know one thing that what is the meaning of reservation since they are shuffling seat nos & buses. Hope understand pain of public & taking action in this regard. Thanks! Kavaskar.R

Please tell me sir, what is the requirements for half tickets. Because my child is12 years old. But she was height above 130 cm. I have booked online ticket, it calculate half ticket automatically generated. But in the koyembedu bus stand, they arare not acceptable in that one. Please tell me both( I30 cm and below12 years) are required or any one is enough. By, S. Saravanan...

Hi I'm Rishikesh From vellore . I'm studying In Trichy. At 9:30pm there is a government SETC bus from Trichy To Vellore. I usually travel in that bus by booking online in tnstc.in. The same way I did yesterday. I had the ticket's Printout with me. I reached there at 9pm itself. After the bus started the Conductor told me to get down telling that charting has not been prepared& online booking is not valid today. It is the only government SETC bus for vellore at 9:30pm from Trichy. They changed the ticket booking pattern according to their convenience. Then why should I have to book online?. Then what is the need for online booking facility ? I was pushed out from the bus while I was keeping the proper ticket & I'd in my hand . I request to take necessary action. The bus id no is E-2736. PNR number T10364307. Plz take proper action.

sir I am baskar. Today @8.30pm, my family(wife, son yogesh Age 10, daughter ranjani Age 6.) start travel from Tenkasi to Rajapalayam. After 2 km, conductor coming for issuing tickets and he told that " this bus will not go to Rajapalayam new bus stand, so you can go down for any other bus". Bus no.TN67N0749... @ night time, why they bye pass the new bus stand...Please enquire & put bus destination details in bus display board if its correct...my ticket no.036153, 036154, 54317, 54318... mobile [protected]

sir iam bala stayed in tirupur (dt), kangeyam(tk), uthiyur(po), kullampalayam. in this way on erode to palani route bus TN33N2737 Conductor name:mandhiramoorthy time 7.40pm at kangeyam bus stand he would talk as not sttoped in this bus goto another private bus. but another conductor stoped this address. so kindly take the action and stoped this bus stop.

My id is valliammai9, ibooked a ticket from hosur to karur on 13 th april at 1.04pm. but ticket is not recieved, so please send the refund amoubt of 652/- bank bame: city union bank karur branch. I am senior citizen of age 68. details; S.SOLAIAPPAN,[protected], HOSUR LOGIN ID valliammai9, amount 652/- journey date; 27th april hosur to karur, bank - city union bank, karur, (TO ONL SETC PAYMEBT 00089) BOOKED DATE - 13TH APRIL email id [protected]@gmail.com

I Boarded the SETC bus 460UD(12/04/2015)) from Erode to Chennai and i booked 2 seats(Seat number 25 & 26) on which Seat number 25 was not having the Push back facility, i complained to the conductor and he told to that the seat would have got struck and he did not help, later we noticed that seat number 6 was filled by a passenger and 7 was vacant, we requested the conductor for a seat swap, he strictly told that seat 7 is for driver so he cannot swap and he asked me to adjust in the same seat, I also noticed that he has on boarded few extra passenger who were sitting behind the drivers seat, where the driver and conductor could actullaly rest. Paying Rs.325 and it was a completed uncomfortable sleepless nigth travel, can the organization take responsibility and check the buses properly before its been sent for travel, also can this driver seat allocation to be cancelled when needed. Ps: I have got a c-section done just 6 months back, and this journey made me so uncomfortable. PNR Number:T10223667 Ticket Number:BD757726

Bus no. TN 01 AN 0387..bus now on the way to madrurai...Here they started the bus by 1 hour late from cmbt bus terminal, chennai. Now still on the way to trichy. Because of like dis person people refused to come to government buses. Still they are careless in driving. They driving very slow and at the same time like doesnt know driving...simple driver and conductor not doing their duty...

Conductor way of speech is not good. He spooked rudely. Actually my stooping is melmaruvathur but conductor asked get out from seat in acharapakkam before my stop that s 5 KM distance and asked to sit other pessenger for collect money for ticket. I asked why did you get out before my stop but he spoke roughly to me. he way of speach is not good. then i asked my change. he said come and collect in my depot. kindly take the below detail and take correct action. details- Date: 8/4/2015, Bus timing is 1:00 pm to 4:00 pm bus number: TN 32- N 3798

I have travelled from Ramanathapuram to Chennai yesterday(05/04/2015) by SETC bus number 158 . When we reached Perungulathoor, Chennai. Conductor said that bus will not go inside Tambaram and it will go to CMBT in different route saying SETC buses are not allowed inside the city but I'm staying in Chennai from 2011 to till now. Never heard of this "SETC buses are not allowed inside the city". I asked bus conductor to go via tamabaram as usual but he was not speak to me politely. Very worst service SETC. Regards, Dhinesh Kumar S +91-[protected]

On 05.04.2015 I have started my journey from Vadalur to Trichy and We reached Trichy by 2.30 PM in the bus I have missed my bag (Shoulder Bag - Black Colour) in that bag my address Proofs (Voter ID, Aadhar Card, Driving License, PAN CARD Xerox Copies are inside in the bag and my Axis Bank Cheque Book also in the bag and my Child School Group Photo also in the Bag. If some body find the bag please contact in my Phone Number: [protected] and my E-mail ID : bala.[protected]@gmail.com Please help me.

Hi, Today (06-Apr-2015) morning at 6:30 AM I was there in the bus which started its journey from Uthukottai to Chennai. The points are given below. 1. The conductor who is giving the ticket is so ridiculous. He was shouting all the passenger without any courtesy. He was scolding like his own childs or his family members are travelling in that bus. Many old peoples and patients were travelling in that bus, they cannot able to hear that much shout from him. 2. An ordinary man like me who stepped up into the bus and he don't have any change at all. He is giving 1000 rupees note and he asked ticket from Uthukottai to Chennai. Suddenly that conductor whouting on him, scolding him and he stopped the bus in the middle of the way (where no bus will stop in that area) he pushed him out of the bus forcely. There is no point of pushing the passenger from the bus, that too he is giving the reason that "He is not having change for 1000". Is this is the way to behave with the passenger. Beauty is conductor is holding lot of 100, 50, 20 & 10 rupees notes with his hand and lot of coins in his packet. If he is struggling to give the change he can give the change after the passenger reach his destination. It gives the clear reason of No Humanity. 3. A college student who is showing his daily pass to this conductor, suddenly this conductor rising his voice and scolding that boy in bad words. This boy slowly trying to explain about the pass details, but that conductor is not at all hearing that boy's words and forcely he is getting his money from his pocket. Seriously he is a student and he is going to the college, this bledy man is behaving like a 3rd rate criminal. 4. I gave 100 rupees and got the ticket of 35 from Uthukottai to Chennai. This conductor gave the ticket and written the due amount of 65 at the back of the ticket. When the bus reached madhavaram koot road, conductor wantedly asked the passengers to collect the change. Myself (Rs. 65 due) and another passenger (Rs. 47 due) gave the ticket to that conductor. He gave Rs. 112 to me and asked us to share the amount. There is no point of giving the summed amount to me ans asking to share that amount to the unknown face. I know that we can give the proper change to the conductor, but unfortunately i don't have the change with me, then how do i suppose to give the rest of the change to that unknown passenger. I've asked the conductor to give the proper change to me, he is continuously shouting on me and he is saying that he don't have any change with him. I know he is having enough change as i told in the above statement. He barked me like a dog. Lot of times i've seen this conductor is doing the same actions for all the passengers. Even driver also supporting this conductor. The bus details and the timings as follow. Bus No - TN21 - N - 1765 Bus Board name - 103 N. Bus Starts from - Uthukottai Bus Destination - Chennai Koyambedu Bus Date & Timing - 06-Aprl-2015 06:30 AM Driver Name - Shanmugam Conductor Name - Don't know. Please take an necessary action to those driver and conductor.

From:"[protected]@yahoo.in" <[protected]@yahoo.in> To:"[protected]@billdesk.com" <[protected]@billdesk.com> Date:Mon, 6 Apr 2015 at 12:51 AM Subject:Worst Service This is Sasikala. I am travelling now[protected] from bangalore to [protected]@ 9:45pm time. I did one mistake when i booked my ticket thru online i was not changed to Electronic city as pickup point I told sorry when i entered in to the bus to conductor... But driver is scolding scolding as he likes i am very much disappointed at that time. I cried too. I dont know which i am asking right or wrong? Please tell me .. if i booked the ticket then i have rights to come r not..its my wish depends up on my time and my avaiability but within from shanthinagar to electronic city the driver sold my ticket... this was right? Please tell me.. Anyway u r not going to return my ticket...then how he sold my place... ok leave this... Actually my seat no was 38. Then he changed my place from 2nd seat to seat no:32... I didnt open my mouth too i followed as he telling. But the seat which he gave no:32 its not at all good... 1. Left side when i am sitting at the window at the point my dress was tared in the iron broken piece in damage place. 2. Next i thought to push back the seat its not working... 3. Then when bus moved seat came down wat i have to do... i have informed to conductor he checked and left the place... Why sir !!! These happened.. We all travelling for more than 8 hours... if it is short time we can adjust think our situation... Not only i complained in the bus too many person complained but u r not taking any action... I am shamed on SETC bus... I am going to send to News paper department let c. Sent from Yahoo Mail on Android

From J.S.Clement Gnanasekar, S/o S.John Devadoss No.9, Vasanth Nagar, Perumalpuram, Tirunelvelli – 11. To The Public Information Officer, O/o The Managing Director, Tamil Nadu State Transport Corporation (Madurai Division – II) Limited, No.2 Trivandrum road, Vannarpettai, Tirunelveli. Sir, Sub: Seeking information under Right to Information Act 2005– Reg. THE PARTICULARS...

Dear sir, I am a passenger travelling from Coimbatore to Gudalur, The Nilgiris on a regular basis. The cost of ticket for the above journey in a bus under TNSTC is 88 Rs. But whenever a passenger takes a ticket, For e.g. If 100 Rs. is given by the passenger, only Rs.10 is given back as balance. The conductor thereby retains the balance 2 Rupee with him. If asked he either says that he has no change or he threatens the passengers. This is the case with every conductor who operates in the Coimbatore - Gudalur sector. Therefore for a 55+2 seater bus, if the conductor retails 2 Rupee per passenger, then he illegally earns 110 Rs. and thereby for a return trip journey for the above sector, he approximately earns 220 Rs. So he illegally earns 6600 Rs. on a monthly basis. The passengers are terribly irritated because of this downtrodden attitude of the bus conductors. I hereby request you to kindly investigate this matter thoroughly and take a strict action regarding this issue at the earliest. Based on your enquiry and result, a copy of this compliant will be herewith sent to our Chief minister's official compliant page www.cmcell.tn.gov.in/ with necessary statistical datas if needed. Kindly do the needful.

mr Selvaraj, 444 BUS from housr to vellore 7:45 PM started at hosur, this conducted behavior is very bad and respecting the passenger he using low quality words to the passenger and he behaving's as a rowdy please take a necessary action on him.more over he asking passenger phone to be deposited to him to get changed.

my self thamilalagan travelling from madurai to kodumbalor chatram thru the tnstc bus - tn67 n 0795. conducter name is mr lakshmana perumal.during the boarding time i confirmed abt the stopage at kodumbalore chatram with the driver . he also confirmed that this will stopped at kodumbalore stage. when i approached the conducter for ticket for the particular location, he denied and abused me . more over he pulled me to de board at madurai itself.sir my only question is we are not a human to ride at the buses. is this a way the staff must dealing with the passengers.?requesting reply from your end.can be reached at [protected].

Hi, I was travelling from New Perungalathur to MCity today morning, I don’t have change with me so i took ticket by giving 108rs for 18rs. Conductor gave change of 40rs back and said he will give the remaining 50rs when my stop arrives. I went to him and asked for the change when my stop about to come, he said he will give the change when stop comes until then ask me to wait. Stop comes and i was step down from the bus, all of the sudden the bus started moving. I ask him to stop and he not even listen to my words. He just trick me and i felt i get cheated BUS NO – TN 32 N 3546

Dear Sir/Madam, It was noted for the past 3/4 months that especially on mondays, the driver and conductor of Erode to Ooty TNSTC bus which starts from Erode busstand at 5.00AM in the morning, reserves seats(especially ladies seats) for their friends/collegues by placing their towel in three or four rows of seats and not allowing fellow passengers to occupy them saying(it can be taken as scolding/cursing) that their friends/collegues will come for that seat. Moreover, some of the seats occupied as above, says to fellow passengers that their friends will alight at Vijayamangalam/Perundurai, which is nearly 25/30 kms from Erode. Do you people think that the passengers who are paying for their ticket for their travel has to travel in standing when your departments friends/collegues travel with seats vacant for 25/30 kms for their friends. Mostly, single lady passengers(especially college students/office goers) travelling alone find very difficult finding a seat since three/four rows of ladies seats are reserved by the driver and conductor of Erode to Ooty bus which starts on monday morning at 5.00AM. I have noted the above only on mondays and only for the past 3/4 months. I do not know for how many years this practice is going on. For the past three/four weeks my daughter who wants to travel in Ooty bus on Mondays alights the bus to find out 3/4 seats vacant and was informed that the same was reserved for their friends, and gets down and travels in Coimbatore bus which is a round about route. It is requested that necessary instructions may be issued to your drivers and conductors to look into the matter and make necessary arrangements for the safety of their passengers. m s saravanan [protected]