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Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

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Updated: Nov 28, 2025

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Bad 😕 It seems that Tamil Nadu State Transport Corporation [TNSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Tamil Nadu State Transport Corporation [TNSTC] reviews & complaints page 23

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I am Mithun Krishnan U, and I am 21 years old. Tickets that I had purchased through tnstc.in from Chennai to Coimbatore failed twice on March 21, 2023. Amount was deduction but the ticket was not confirmed. A total of 1690 rupees should be returned since a single ticket cost 845 rupees. It wasn't refunded until today.

Date of Booking: 21/3/2023
OB numbers: 1. 21411331
2. 21411451
Amount deducted: 845 for each
Total: 1690
Mode of payment: Bhim UPI Id.

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Address: Tiruppur

TN 38 N 2929

The above TNSTC bus plying between Tirupur to Coimbatore always doesn't stop around 6 pm at Kumar Nagar stop despite several passengers waving hands.

Pl. Do the needful

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Address: Coimbatore

On 18/03/2023 at 10:50 p.m air conditioned bus from singanallur coimbatore to karur bus have three seats left where one female passenger asking for a seat conductor said buses were filled with all seats two seats at the last were left only male passenger are seated. When the lady passenger got into the bus the buses were filled 90 percent of male passenger. There is also a seat left at the 4th place back to driver when the female passenger...

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Address: Chennai, Tamilnadu, India

Hi, Im Dhamodharan. Today I planned to travel Karur to Chennai in Setc bus. I booked this but at tnstc online reservation platform and i got the ticket. Actually i booked my seat at the right side but in the bus i have on left side. So the seat layout has been changed.And the seat i got is very uncomfortable, which means the seat position from straight to slope can't be adjustable. It is very uncomfortable and i have a severe backpain.
Bus details :
* TNSTC * DOJ:20/03/2023, Conductor Mobile No: [protected], Vehicle No:TN01AN3172, Route No:433UD.

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Today i have felt an auspicious experience while i was travelling in tamil nadu bus number (TN 74 N 2030) I was travelling from parassala to trivandrum, while iam entering into the bus i was busy on with a call and before sitting on my seat i took money from my pocket but conductor didnt give the ticket i called him several times but after two stops he responded and came near to me and started to arguing with me it is the responsibility of the conductor to deliver the ticket to the passenger .here i called him several times but he didnt respond, thats his mistake not mine, especially in interstate buses conductors and drivers need to keep good behaviour .pls dont fill the vacancies for the conductors job with these sought of irresponsible guys ...

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I was traveling from kanchipuram to Tambaram sanatorium yesterday, i asked ticket for Tambaram sanatorium and conductor issued the same but when we reached he asked everyone to get down at Tambaram railway station West and said this bus will not go to sanatorium bus stand, upon asking him the reason, he was saying since this is going to Trichy next trip we cannot go and come back from sanatorium bus stand you get down here, he was using very foul language rude, abusive language and trying to beat me, he threatened with beating me out of life. This is very bad and all passgensers with old people and children have to get down before their destination. I was traumatized by his behaviour. This is very bad imperation on the govt and to transport department, people are boarding govt with belief that they are in safe hands but this makes peace to fear to board which will eventually result in decline of the transport commutation such behaviour need to addressed seriously. Kindly take action on the conductor and driver.

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Address: Vembangudi east, keeramangalam post, aranthangi taluk, Pudukkottai district - 614624

Website: tnstc.in

Hi sir,
I'm kabilan rajendran from Pudukkottai-tamilnadu. Today i booked two tickets from Pudukkottai to Chennai (bus trip code: 2005PONCHEAC, departure time:21.05pm seat no:35w & 36A) in TNSTC portal through online transaction (G-pay). Payment has been debit from my account, but I didnt recieve message or mails regarding PNR number.

We reached Pudukkottai bus stand on-time and informed this issue to that bus conductor and checking counter staff. I checked the bus chart my name and co-passenger name mentioned in bus travel chart we showed our proof voter ID updated in website, but they didn't allow us to travel in that bus without PNR number. Hence, I kindly request TNSTC to refund my ticket fare payment charges

Passenger name: Kabilan rajendran (29/M)
Co-passenger name: karthik rajendran (32/M)
Ticket fare: Rs.1, 135
Trip code no: 2005PONCHEAC
class of service: AIR CONDITIONED
VIA route: Trichy
Route no: 140AC
Departure time: 21.05 pm
Service start point: PONNAMARAVATHY
Service end point: CHENNAI-PT Dr.M.G.R.BS
UPI transaction ID:[protected]
Payment mode: G-pay app (online transaction)
Payment to : state transport corporation (State transportcorp.[protected]@hdfcbank)
Payment from: KABILAN R(HDFC BANK)
Google transaction ID: CICAgJCrzZ76Gw

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On 19.03.2023 Bus no 3174. Route from sathy to tiruppur Bus's conductor not given proper changes to many passengers. If we asked for a change he replied rudely and not given the changes. Please do take action on the careless conductor as soon as possible. I have attached the ticket of the Bus.

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On 19.03.2023 Bus no 3174. route from sathy to tiruppur Bus's conductor not given proper changes to many passengers. If we asked for the changes he replied rudely and not given the changes. Please do take action on such careless conductor as soon as possible. I have attached the ticket of the bus.

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TN57 N2452
Date[protected]
Ticket time 9.15 pm depart at 10.15 pm
There is no proper response from drivers and conductor.
Ticket checker Mr.Alagar Samy sir and GM also watching but no response.
Drivers behaviour worst and talking too much irrespective words..
I can't tell this anymore. Need your actions.
Pls take immediate action to solve.
By DAYALAN.V
Nagal Nagar
Dindigul

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Address: Perunthuraipattu Tiruvannamalai district

1) Tn 32 n4669 bus not stop at my location perunthuraipattu bus stop(Tiruvannamalai to kallakuruchi road),
2) even the driver has not on the rear green display light which the name shows from Tiruvannamalai to kallakuruchi, not even one time, i will try almost more than 20 times to stop bus, but the driver didn't consider, and
3) the driver also use Hans(gutka) during driving, i will see that one day caught the bus from other bus stand, kindly please clear my complaint and resolve it.
Thank you

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This is Abitha. Bus no: TN 58 N 2571
Journey : Periyar Nilaiyam to Thirumangalam. Incident date and time : March 18, 2023, 5.32 PM.
The bus conductor is very rude. One old lady bought a ticket for Mulakaranai she told him to stop the bus in Mulakaranai but he said the bus is crossed the stop. Then he stop the bus in Thirupparankundram. He also scold the old lady.
The conductor is wearing gold stud in his ear. Please do something for that. This incident is still rolling my mind. This was very bad journey.

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I have booked ticket in tnstc bus booking app on 18th March 2023 from Chennai to ooty the amount is 1870 rupees and the traveling date is 25th March 2023.While booking the ticket using Amazon pay UPI the amount deducted but there is no such transaction in tnstc app.The bank reference I'd for the transaction is[protected].

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Address: Salem Town Bus stand

I boarded chennai to salem bus started at 9:30 pm (17.03.2023) and reached Salem Bus stand at 5:15 am (Ticket No. 053125 & 071755). Ticket cost 305 but I gave 510 Rs. & got my 200 back, I palled to get my further balance Rs. 5 after I reach Salem Bus Stand. So, when I left the bus, I thought my bus conductor was using free men's urinary facility, so I waited for him and asked "anna yenakku innum 5nju ruba varanum" in a polite manner only, for that he suddenly replied with very offensive words and threatened like "kottaiya aruthuruvan, kannadi ( I'm wearing specs) maathi paathu vantaya, ne yenta ipdi kettathukku naan court la unna complaint pannalam " After I told him I am from this chennai bus, he told I'm from chidambaram bus, I said "sorry" Like 10 times, but he didn't even asked once, please take appropriate action and ensure this doesn't happen to anyone like me ever.

Thanks & Regards,
Sakthivel. R

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Address: Chennai

Tn25n0605 Porur to Chennai 204 bus

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P

[email protected]

Mar 25, 2023

Dear superior,

I am Pavithran from Salem.This is Regarding the complaint against the bus conductor who is working in SETC.
I had booked a ticket in SETC bus from Chennai to Salem.My departure place is Mahindra City and time is at 11.40 PM. But the bus was very very late to reach Mahindra City...So after that, i have called him two times.He didn't inform to me for that bus number changes...

And also the bus details I have received is TN * TNSTC * PNR:T42373591, DOJ:24/03/2023, Vehicle No:TN01AN3238, Route No:422CLX.

Important note:
The bus which I got in Mahindra City is different Instead of bus no TN01AN3238.
So after that, suddenly one bus came to my departure and it is named as Salem. I couldn't realise this is my bus. But I have a small doubt like It could have been my bus.After 3 or 4 mins I am getting close to the bus and asked to conductor "Am Pavithran..Is this my bus?..But bus number looking is totally different and why the number has been changed?". After the conductor hearing my words, he scolded to me in very bad words..He asked to me How long Should I wait for you?Then I replied, I have reached early to this place and also this is not my mistake. But he asked to me like this. So, his behaviour is totally wrong and very rude behaviour...Often he used Very worst Bad words.
Please refer the below details:
Conductor Name: Madheshwaran
Muththuswamy
Conductor Mobile No:[protected]
Route no: 422CLX

I kindly request you to the government to talk action on him and resolve this issue... Please try to avoid this kind of persons were selecting in this field..

Thanks & Regards
Pavithran K.

P

[email protected]

Mar 25, 2023

Complaint against the conductor Mr. Madheshwaran Muththuswamy.

Dear superior,

I am Pavithran from Salem.This is Regarding the complaint against the bus conductor who is working in SETC.
I had booked a ticket in SETC bus from Chennai to Salem.My departure place is Mahindra City and time is at 11.40 PM. But the bus was very very late to reach Mahindra City...So after that, i have called him two times.He didn't inform to me for that bus number changes...

And also the bus details I have received is TN * TNSTC * PNR:T42373591, DOJ:24/03/2023, Vehicle No:TN01AN3238, Route No:422CLX.

Important note:
The bus which I got in Mahindra City is different Instead of bus no TN01AN3238.
So after that, suddenly one bus came to my departure and it is named as Salem. I couldn't realise this is my bus. But I have a small doubt like It could have been my bus.After 3 or 4 mins I am getting close to the bus and asked to conductor "Am Pavithran K..Is this my bus?..But bus number looking is totally different and why the number has been changed?". After the conductor hearing my words, he shouting to me in very bad words..He asked to me How long Should I wait for you? But i have reached early to this place and also this is not my mistake. But he asked to me like this. So, his behaviour is totally wrong and very rude behaviour...Often he used Very worst Bad words.
Please refer the below details:
Conductor Name: Madheshwaran
Muththuswamy
Conductor Mobile No:[protected]
Route no: 422CLX

I kindly request you to the government to talk action on him and resolve this issue... Please try to avoid this kind of persons were selecting in this field..

Thanks & Regards
Pavithran K.

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Address: Puttur ap

Bus no is : TN21N2043. JOURNEY ARAKONAM TO PUTTUR. BUT HE IS STOPED OUT OF PUTTUR BUT HE IS Charged 60/-. But I am requested to stop puttur location but he angry about me and wantedly dropped out of my stop it's 3 km before

Ticket number is : 122888 plz consider this problem and warn him. My drop time is 1 : 22am...it's very bad experience

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158 Time-03:10pm Date-16.03.23

TN 25
N 0604
Route: Pondicherry to Tiruvannamalai

My Destination: Tindivanam

Subject:
Conductor is not letting me in Bus, he said, "I can't let us in, travel in other bus" in improper manner...
And he is smoking...

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Am travelling in A/C bus (15/03/2023) from coimbatore to erode by morning (8.25am started from gandipuram)
Dirver was so rude in his driving, driving like drunken guy! Also A/C was inadequate! Even though informed him he was not ready to change the temperature! Why should people to travel in such a bus for this much low performance! TNSTC should educate the drivers to know about the A/C functions in the bus. Please take serious action on dirver and also monitor other buses!
Mostly government bus drivers are so lethargic! Not maintaining the time too!
Sweating in A/C bus is not acceptable!
Please do something!

Bus no. TN 33 N 3391

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Address:Thiruppattur district, Nattrampalli TK, kothur village, Pin code -635854.

Public BUS No 32, route is from kothur to Thiruppattur via Nattrampalli.This is the usual route it has been following.

But in recent days this bus is not following its specified route during 7:30 PM trip (ie.. it is not going via Nattrampalli instead the conductor said it will go via Bhandahrapalli only).we faced this issue on 12 March 2023 at kothur boarding point.

Because of this we suffers a lot.Request to confirm whether this is the changed route or something else.

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On 14/03/2023, I tried to book a bus ticket from Chennai to Erode in SETC. Amount Rs.610/- has been debited from my bank account but the ticket was not booked. Please resolve this complaint and refund the amount as soon as possible.

I did login with Guest account as I don't have any SETC user account.

Booking Date : 14/03/2023
OB No : OB21327129
Amount : Rs.610 /-

My Email ID : [protected]@gmail.com
Mobile No : [protected]

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