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Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

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Updated: Nov 28, 2025

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Tamil Nadu State Transport Corporation [TNSTC] reviews & complaints page 23

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On 19.03.2023 Bus no 3174. Route from sathy to tiruppur Bus's conductor not given proper changes to many passengers. If we asked for a change he replied rudely and not given the changes. Please do take action on the careless conductor as soon as possible. I have attached the ticket of the Bus.

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On 19.03.2023 Bus no 3174. route from sathy to tiruppur Bus's conductor not given proper changes to many passengers. If we asked for the changes he replied rudely and not given the changes. Please do take action on such careless conductor as soon as possible. I have attached the ticket of the bus.

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TN57 N2452
Date[protected]
Ticket time 9.15 pm depart at 10.15 pm
There is no proper response from drivers and conductor.
Ticket checker Mr.Alagar Samy sir and GM also watching but no response.
Drivers behaviour worst and talking too much irrespective words..
I can't tell this anymore. Need your actions.
Pls take immediate action to solve.
By DAYALAN.V
Nagal Nagar
Dindigul

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Address: Perunthuraipattu Tiruvannamalai district

1) Tn 32 n4669 bus not stop at my location perunthuraipattu bus stop(Tiruvannamalai to kallakuruchi road),
2) even the driver has not on the rear green display light which the name shows from Tiruvannamalai to kallakuruchi, not even one time, i will try almost more than 20 times to stop bus, but the driver didn't consider, and
3) the driver also use Hans(gutka) during driving, i will see that one day caught the bus from other bus stand, kindly please clear my complaint and resolve it.
Thank you

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This is Abitha. Bus no: TN 58 N 2571
Journey : Periyar Nilaiyam to Thirumangalam. Incident date and time : March 18, 2023, 5.32 PM.
The bus conductor is very rude. One old lady bought a ticket for Mulakaranai she told him to stop the bus in Mulakaranai but he said the bus is crossed the stop. Then he stop the bus in Thirupparankundram. He also scold the old lady.
The conductor is wearing gold stud in his ear. Please do something for that. This incident is still rolling my mind. This was very bad journey.

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I have booked ticket in tnstc bus booking app on 18th March 2023 from Chennai to ooty the amount is 1870 rupees and the traveling date is 25th March 2023.While booking the ticket using Amazon pay UPI the amount deducted but there is no such transaction in tnstc app.The bank reference I'd for the transaction is[protected].

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Address: Salem Town Bus stand

I boarded chennai to salem bus started at 9:30 pm (17.03.2023) and reached Salem Bus stand at 5:15 am (Ticket No. 053125 & 071755). Ticket cost 305 but I gave 510 Rs. & got my 200 back, I palled to get my further balance Rs. 5 after I reach Salem Bus Stand. So, when I left the bus, I thought my bus conductor was using free men's urinary facility, so I waited for him and asked "anna yenakku innum 5nju ruba varanum" in a polite manner only, for that he suddenly replied with very offensive words and threatened like "kottaiya aruthuruvan, kannadi ( I'm wearing specs) maathi paathu vantaya, ne yenta ipdi kettathukku naan court la unna complaint pannalam " After I told him I am from this chennai bus, he told I'm from chidambaram bus, I said "sorry" Like 10 times, but he didn't even asked once, please take appropriate action and ensure this doesn't happen to anyone like me ever.

Thanks & Regards,
Sakthivel. R

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Address: Chennai

Tn25n0605 Porur to Chennai 204 bus

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P

[email protected]

Mar 25, 2023

Dear superior,

I am Pavithran from Salem.This is Regarding the complaint against the bus conductor who is working in SETC.
I had booked a ticket in SETC bus from Chennai to Salem.My departure place is Mahindra City and time is at 11.40 PM. But the bus was very very late to reach Mahindra City...So after that, i have called him two times.He didn't inform to me for that bus number changes...

And also the bus details I have received is TN * TNSTC * PNR:T42373591, DOJ:24/03/2023, Vehicle No:TN01AN3238, Route No:422CLX.

Important note:
The bus which I got in Mahindra City is different Instead of bus no TN01AN3238.
So after that, suddenly one bus came to my departure and it is named as Salem. I couldn't realise this is my bus. But I have a small doubt like It could have been my bus.After 3 or 4 mins I am getting close to the bus and asked to conductor "Am Pavithran..Is this my bus?..But bus number looking is totally different and why the number has been changed?". After the conductor hearing my words, he scolded to me in very bad words..He asked to me How long Should I wait for you?Then I replied, I have reached early to this place and also this is not my mistake. But he asked to me like this. So, his behaviour is totally wrong and very rude behaviour...Often he used Very worst Bad words.
Please refer the below details:
Conductor Name: Madheshwaran
Muththuswamy
Conductor Mobile No:[protected]
Route no: 422CLX

I kindly request you to the government to talk action on him and resolve this issue... Please try to avoid this kind of persons were selecting in this field..

Thanks & Regards
Pavithran K.

P

[email protected]

Mar 25, 2023

Complaint against the conductor Mr. Madheshwaran Muththuswamy.

Dear superior,

I am Pavithran from Salem.This is Regarding the complaint against the bus conductor who is working in SETC.
I had booked a ticket in SETC bus from Chennai to Salem.My departure place is Mahindra City and time is at 11.40 PM. But the bus was very very late to reach Mahindra City...So after that, i have called him two times.He didn't inform to me for that bus number changes...

And also the bus details I have received is TN * TNSTC * PNR:T42373591, DOJ:24/03/2023, Vehicle No:TN01AN3238, Route No:422CLX.

Important note:
The bus which I got in Mahindra City is different Instead of bus no TN01AN3238.
So after that, suddenly one bus came to my departure and it is named as Salem. I couldn't realise this is my bus. But I have a small doubt like It could have been my bus.After 3 or 4 mins I am getting close to the bus and asked to conductor "Am Pavithran K..Is this my bus?..But bus number looking is totally different and why the number has been changed?". After the conductor hearing my words, he shouting to me in very bad words..He asked to me How long Should I wait for you? But i have reached early to this place and also this is not my mistake. But he asked to me like this. So, his behaviour is totally wrong and very rude behaviour...Often he used Very worst Bad words.
Please refer the below details:
Conductor Name: Madheshwaran
Muththuswamy
Conductor Mobile No:[protected]
Route no: 422CLX

I kindly request you to the government to talk action on him and resolve this issue... Please try to avoid this kind of persons were selecting in this field..

Thanks & Regards
Pavithran K.

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Address: Puttur ap

Bus no is : TN21N2043. JOURNEY ARAKONAM TO PUTTUR. BUT HE IS STOPED OUT OF PUTTUR BUT HE IS Charged 60/-. But I am requested to stop puttur location but he angry about me and wantedly dropped out of my stop it's 3 km before

Ticket number is : 122888 plz consider this problem and warn him. My drop time is 1 : 22am...it's very bad experience

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158 Time-03:10pm Date-16.03.23

TN 25
N 0604
Route: Pondicherry to Tiruvannamalai

My Destination: Tindivanam

Subject:
Conductor is not letting me in Bus, he said, "I can't let us in, travel in other bus" in improper manner...
And he is smoking...

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Am travelling in A/C bus (15/03/2023) from coimbatore to erode by morning (8.25am started from gandipuram)
Dirver was so rude in his driving, driving like drunken guy! Also A/C was inadequate! Even though informed him he was not ready to change the temperature! Why should people to travel in such a bus for this much low performance! TNSTC should educate the drivers to know about the A/C functions in the bus. Please take serious action on dirver and also monitor other buses!
Mostly government bus drivers are so lethargic! Not maintaining the time too!
Sweating in A/C bus is not acceptable!
Please do something!

Bus no. TN 33 N 3391

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Address:Thiruppattur district, Nattrampalli TK, kothur village, Pin code -635854.

Public BUS No 32, route is from kothur to Thiruppattur via Nattrampalli.This is the usual route it has been following.

But in recent days this bus is not following its specified route during 7:30 PM trip (ie.. it is not going via Nattrampalli instead the conductor said it will go via Bhandahrapalli only).we faced this issue on 12 March 2023 at kothur boarding point.

Because of this we suffers a lot.Request to confirm whether this is the changed route or something else.

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On 14/03/2023, I tried to book a bus ticket from Chennai to Erode in SETC. Amount Rs.610/- has been debited from my bank account but the ticket was not booked. Please resolve this complaint and refund the amount as soon as possible.

I did login with Guest account as I don't have any SETC user account.

Booking Date : 14/03/2023
OB No : OB21327129
Amount : Rs.610 /-

My Email ID : [protected]@gmail.com
Mobile No : [protected]

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On the evening of 13th March 2023, I was waiting at bus stop (laxmi mill bus stop) to board the bus (coimbatore to Anthiyur via avinashi road) which reaches at 03:05 pm on that particular bus stop. However, when the bus arrived, it did not stop at the designated bus stop, and instead continued on its journey without noticing me.
This is not the first time that I have experienced such poor service. On several occasions in the past, buses have not stopped at the designated bus stops, causing inconvenience to passengers like me.

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Dear Sir/Madam,

Iam writing to complain about a recent incident that occurred while travelling on one of your TNSTC buses. I am a regular passenger who commutes from college to home on a daily basis, and I have been using your services for quite some time now and have always appreciated the reliable and efficient service provided by your organization.

However, I would like to bring to your notice a recent incident that has left me extremely dissatisfied with the services provided by TNSTC. On the evening of 13th March 2023, I was waiting at bus stop (laxmi mill bus stop) to board the bus (coimbatore to Anthiyur via avinashi road) which reaches at 03:05 pm on that particular bus stop. However, when the bus arrived, it did not stop at the designated bus stop, and instead continued on its journey without noticing me.

This is not the first time that I have experienced such poor service. On several occasions in the past, buses have not stopped at the designated bus stops, causing inconvenience to passengers like me.

Iam disappointed with the lack of consideration shown by the driver towards the passengers, and I believe that such incidents should not occur in a well-established organization like TNSTC. I request you to look into this matter urgently and take necessary measures to ensure that such incidents do not occur in the future.

Thank you for your kind attention on reading this mail and I look forward to hearing back from you soon with a satisfactory resolution to this issue.

Sincerely,
N Sathiya kala

Mar 13, 2023

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Address: 347 Ramanujam nagar south karur -639001

On 4th march i had booked a ticket in TNSTC app from karur - chennai my money has been debited from the account but ticket not booked later i had call to toll free number they replied your ticket has been cancelled amount will be refunded in 7 working days but still now i didn't receive my money . Recently i had a call to toll free number they said soon will be refunded but not yet money received

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On 13/03/2023 on Monday morining at 9.30 I was trying board a TNSTC bus no 4904 which was from Bangalore to thiruannamalai at roopenagaraha stop. Bus conductor asked where you want go. I said hosur. He further asked do you 60 rs change. I said no I have 100 rs. Conductor not allowed be to board the bus.

It was very embarrassing some conductors are behaving very badly with public. Is there policy of TNSTC that we should carry always change then only we will allowed to board the bus.

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I was trying to book a ticket online from Karaikudi to Bangalore as a guest. I was trying to pay online and the transaction was completed. But ticket wasn't booked and I then I tried again and booked the ticket. I am waiting fo refund. Its been one and a half months but till now I didn't receive refund.

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Address: Tirupattur

Iam in tirupattur dist
Tirupattur bus stand drivers maintain timings properly
Sometimes bus also not available night schedule

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Date : 13.03.2023
Gobi to erode bus on 10.50 pm after bus on 1.30 only pls take prevent action

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