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Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

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Updated: Nov 28, 2025
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324
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Bad 😕 It seems that Tamil Nadu State Transport Corporation [TNSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Tamil Nadu State Transport Corporation [TNSTC] reviews & complaints page 36

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G
Gayathri Dharani
from New Delhi, Delhi
Jan 4, 2023
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I have booked ticket from chennai to coimbatore. Amount debited but ticket not confirmed
Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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    S
    SRI ABIRAM
    from Tiruvallur, Tamil Nadu
    Jan 4, 2023
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    Website: www.tnstc.com

    I booked ticket from chennai to my homeplace on the night of 2nd January 2023 . I was taken to paytm page and the money was debited

    When i went back to to the tnstc app it said "the transaction has failed try again sum kther time", but money has not been returned as of 2 days now . There is no sign of refund status initiated.

    Ref no :[protected]
    NAME : SRI ABIRAM G B
    MAIL : [protected]@gmail.com
    Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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      S
      Santhosh Varatharaj
      from Mumbai, Maharashtra
      Jan 3, 2023
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      Bus number: TN 37 N 3387
      Date & Time: 3 Jan, 2023 :: 21:30
      Did not stop the bus even on major bus stop, Perur, Telugupalayam Pirivu etc.. even after chasing for more than 2 stops because of emergency. Driver and conductor don’t bother to hear no matter how properly you request.
      They reply saying “You can’t buy the ticket since it is special and costly” ..
      Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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        D
        Dhivyadharshini
        from New Delhi, Delhi
        Jan 3, 2023
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        On Jan 1, 2023 around 4.13 pm i tried to book SETC Ticket from vaithishwarankoil to chennai
        Trip route no.307 AB (ac sleeper seater)
        Rs.625 is been debited from my account but the ticket not booked.

        Again i booked the ticket for 625 around 5.45 pm and that got confirmed.

        Please process refund for the amount debited towards my first transaction as above.
        +1 photos
        Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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          M
          M. Palanikannan
          from New Delhi, Delhi
          Jan 3, 2023
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          Address: Tamil Nadu
          Website: Mobile App

          I have booked ticket (SETC Ultra Deluxe 22:00hrs) from Trichy to Vellore on 3rd January 2023 via the TNSTC android app

          My ticket booking got failed but my amount 345 rupees also deducted from my account to SETC TN LTD Ref No[protected]

          Email id - [protected]@gmail.com

          Please refund this amount to be transferred to my account within few days. Thank you!
          +1 photos
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            P
            Pratheesha99
            from Chennai, Tamil Nadu
            Jan 3, 2023
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            I booked two tickets from Nagercoil to Chennai for[protected] yesterday through UPI. Amount got debited but it showed booking is failed.
            Reference Id: OB20285851
            Payment Amount: 1500
            Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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              S
              Selva07
              Jan 3, 2023
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              I have booked the ticket from Bangalore to Madurai and the amount 1055rs was debited from my account but the ticket wasn't booked and it's failed.

              OB Ref number: OB20281047
              Txn Ref number: YIC[protected]
              Bank Ref number:[protected]
              Mail ID: [protected]@gmail.com

              Please do the refund as soon as possible, thanks.
              Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                B
                BhavaniNS
                from Saint Thomas Mount, Tamil Nadu
                Jan 3, 2023
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                [protected] transaction reference ticket fare debited twice
                Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                  G
                  GowthamSLM
                  Jan 3, 2023
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                  Dear Sir/Madam,

                  Issue is relate to drop point of point to point bus(1 to 1 Bus) Coimbatore to Salem .There is drop point in kondalampatti bypass but recently no bus stopping in the byepass junction .There is pickup point from kondalampatti byepass while leaving Salem to Coimbatore .

                  Kindly support to stop in Kondalampatti byepass, I hope there is drop point .

                  If consider point to point bus, Conductor and driver aligned for drop and pickup points, Please support and do the needful

                  Thanks
                  Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                    B
                    BhavaniNS
                    from Saint Thomas Mount, Tamil Nadu
                    Jan 3, 2023
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                    On Jan 2, 2023 around 1.45 i tried to book SETC Ticket for 1005.My account got debited but ticket not booked and my amount also not refunded.

                    Again i booked the ticket for 1005 around 3 pm and that got confirmed.

                    Please process refund for the amount debited towards my first transaction as above.
                    +1 photos
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                      S
                      Strelina Milin Angel J
                      from Thoothukudi, Tamil Nadu
                      Jan 2, 2023
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                      Resolved

                      I tried to book deluxe 3x2 bus from Chennai to Thoothukudi in tnstc app on 02 Jan 2023. My amount of Rs. 568 has been debited. But ticket is not booked. Please refund my amount soon.
                      +1 photos
                      Jan 7, 2023
                      Complaint marked as Resolved 
                      Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                        S
                        Strelina Milin Angel J
                        from Thoothukudi, Tamil Nadu
                        Jan 2, 2023
                        Resolved
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                        I tried to book deluxe 3x2 bus from Chennai to Thoothukudi in tnstc application on 02 Jan 2023. My amount of Rs. 568 debited. But ticket not booked. Please refund my amount Soon
                        +1 photos
                        Jan 7, 2023
                        Complaint marked as Resolved 
                        Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                          H
                          Hari 2004
                          from Chennai, Tamil Nadu
                          Jan 2, 2023
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                          I booked ticket from Chennai to Namakkal on[protected], ticket amount 882 was debited from my account but ticket was not booked please refund my money
                          my ref.no:OB20283884. please refund my money.
                          Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                            R
                            Ruby Pricilla
                            from Thoothukudi, Tamil Nadu
                            Jan 2, 2023
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                            On 2.1.2023 I booked a ticket from Tuticorin to chennai on setc ticket booking app departure on 2.1.2023 OB ref number OB20280030. Amount of ₹1330 was deducted through gpay but ticket was not booked. Kindly check and refund the amount as soon as possible.
                            UPI Transaction id:[protected]
                            Email :[protected]@gmail.com
                            Phone number :[protected]
                            Google transaction id:CICAgJCJyl6mHQ
                            +2 photos
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                              N
                              Naveen S20
                              from Coimbatore, Tamil Nadu
                              Jan 2, 2023
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                              I try to book ticket in TNSTC online platform, from BANGLORE to COIMABTORE ( journey date 25/01/2023, time 22:30), on 02/01/2023. But while booking money was debited but ticket was not booked or confirmed. I'm asking you to kindly refund my money as soon as possible. I have enclosed transaction details below.
                              UPI ID:[protected]
                              Google transaction id: CICAgJCJsNbBvg
                              Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                                R
                                ram31.1986
                                from New Delhi, Delhi
                                Jan 2, 2023
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                                Address: No 602/3, Elcot Economic Zone, Medavakkam High Road, Sholinganallur, Chennai - 600119, Near Sholinganallur

                                Vellore to sholinganallur Bus services issue not conformtable as seat are not proper and unable to site as i am physical challeged person due to this bus service and maiantained issue unable to travel as i am travelling alround 4 to 3 days daily
                                since last one week bus services i have facing lots of issue please look into this is possible please replace the bus with proper accomdation
                                looking for respone and update
                                Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                                Hello All
                                please let us know any update for the same
                                Reply
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                                  U
                                  ulabalab
                                  from Tirunelveli, Tamil Nadu
                                  Jan 1, 2023
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                                  Ticket booking issue and amount was debited

                                  Address: 1/37, South Street, Ayan singampatti, Ambasamudram ( tk )627416, Tirunelveli, Tamilnadu

                                  On 31/12/2022, I tried to book a ticket from Ambasamudram to Chennai in SETC. Amount Rs.720 has been debited from my account but ticket was not booked. TNSTC Reference Number: OB20239350 Please resolve this complaint and refund the amount as soon as possible. TNSTC username: [protected]@gmail.com Mail Id: [protected]@gmail.com Regards, BALU K...
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                                  S
                                  Saran kousik.S
                                  from New Delhi, Delhi
                                  Jan 1, 2023
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                                  Address: Theni new bus stand

                                  While I was sitting in the seat where there is full of ladies though I asked them do you have any problem me sitting right next to you and she replied I don't have any problem with that but the conductor said this is ladies seat and it has to occupied only by ladies but there were several people who were sitting as family (men, women and children) in ladies and then he touched me which is his first violation and secondly he gave me an example that will you allow some random men to sit right next your mother he asked me.
                                  Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                                    R
                                    Revathi21
                                    from New Delhi, Delhi
                                    Jan 1, 2023
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                                    We asked the bus conductor and the bus driver weather they will stop at Ariyur pillayar kovil, the said they will and they were saying ariyur means pillayar kovil stop only, so I believed and got into the bus and they did not give ticket for the people over there and they collected only money from that too extra 5 Rs per person and bus was standing there from 10.55 to 11.15 am nearly 20 mins they started the bus after collecting money from everyone in the bus that too over crowed and they did not stop the bus in pillayar kovil stop and took us to narayani hospital sripuram after we had a query and gave the ticket after a verbal fight so I took the photo of the bus with clearly visible of the bus number and they took the bus very fast that they denied us take photo .
                                    +1 photos
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                                      R
                                      Rajalakshmi Manimaran
                                      from Tirunelveli, Tamil Nadu
                                      Jan 1, 2023
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                                      Address: Coimbatore

                                      On 01.01.2023 I have tried to book 2 tickets from Coimbatore to Tirunelveli in SETC (amnt-870). I tried many times but transactions got failed due to network issues and 2 to 3 times it got failed after entering the OTP due to domestic ecom settings in my dlite app-KVB. After that I tried with my UPI id and amnt deducted but transaction got failed. Tickets not yet booked. I tried many these transactions as a guest user.
                                      Booking date:01.01.2023
                                      OB No:OB20253670
                                      Amount :870
                                      Please resolve me with this issue and make refund ASAP.
                                      +1 photos
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