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Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

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Updated: Nov 28, 2025
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Tamil Nadu State Transport Corporation [TNSTC] reviews & complaints page 38

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A
Aksha d
Dec 26, 2022
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On 26/12/2022 i tried to book 1 ticket from marthandam to chennai in setc amount Rs.1085 debited from my account but ticket was not booked. Please resolve this complaint and refund the amount as soon as possible
Mail id: [protected]@gmail.com
But when booking i gave [protected]@gmail.com mail id
Transaction ref no: YIC[protected]
UPI transaction id:[protected] to tnstsl.[protected]@icici
+1 photos
Jan 10, 2023
Complaint marked as Resolved 
Refund was done.
Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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    G
    gklingam
    Dec 26, 2022
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    SETC online booking — Confirmation for the ticket not received but amount debited
    Dear Sir,
    I booked online reservation ticket on 23.12.2022 from my SETC user account.The confirmation for not booked ticket but the amount for the ticket was debited from my account.So please refund my paid amount 1205
    No of seat : 2
    Boarding Date : 23/12/2022
    Boarding place : Bangalore
    Departure Place : Madurai
    Transcation I'd :[protected]
    Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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      N
      Nithya-p
      from Chennai, Tamil Nadu
      Dec 26, 2022
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      Website: tnstc

      On 26/12/2020, I tried to book a bus ticket from Coimbatore to Chennai in the SETC app. Amount Rs.2580/- has been debited from my bank account but the ticket was not booked. Please resolve this complaint and refund the amount as soon as possible.

      Booking Date : 26/12/2022
      Bus No- 2030COICHENS
      SETC NON AC SLEEPER SEATER
      COIMBATORE-CHENNAI
      Amount : Rs.2580 /-
      UPI Transaction ID[protected]
      Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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        V
        Vethanayagm
        from Dindigul, Tamil Nadu
        Dec 26, 2022
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        Address: TNSTC

        I booked a ticket for the journey( for 30 December 2022) from Bathalagundu to Bangalore. after the successful transaction of payment. In the TNSTC application it keeps the server loading & shows Status: billdesk is waiting for response from bank pending transaction

        .I got a message from SBI bank of a money deduction during booking but on the TNSTC website, it still shows no booking record. I want my booking status or a refund.

        The payment was done by Phonepay & it shows 'Transaction successful'.
        but in the TNSTC application it shows the status as 'billdesk is waiting for response from bank pending transaction'.

        Please do the needful soon.

        Status: billdesk is waiting for response from bank pending transaction

        OB REF NO: OB20133042
        Mobile No: [protected]
        Mail Id: vetha.[protected]@gmail.com
        Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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          S
          Sindhu@04
          from Krishnagiri, Tamil Nadu
          Dec 26, 2022
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          I have booked a ticket from Madurai to Chennai using the TNSTC Mobile app on 26th Dec 2022. My booking got failed but the fare amount Rs. 685 /- was deducted from the account. My TNSTC Ref OB number is OB20142064. Please help to process refund for this transaction as soon as possible.

          Regards,
          Sindhuja Sivakumar
          Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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            A
            Akash1712000
            Dec 26, 2022
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            I have entered a bus in ambathur ot the bus from ambathur I.E to avadi i bought a ticket but the bus is stopped near the thirumullaivoyal and they told to go in another bus but i told i bought a ticket and they told the ticket is valid in that bus and i get into another bus i told the reason and showed the ticket but the conductor told you want to purchase a new ticket is there any my mistake in this incident ??? Pls replay for this issue .
            The bus number is Avi 0987 Tn 01 n 5380
            This is the bus i again bought ticket i will attach ticket
            +2 photos
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              R
              Ramyak@05
              Dec 25, 2022
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              I have booked ticket from Chennai to Rajapalayam on 25th December 2022. My ticket booking got failed and my amount 600 rupees also deducted from my account. My OB No is OB20131936.
              I need my refund amount to be transferred to my account within few days. Thank you
              Dec 31, 2022
              Complaint marked as Resolved 
              I have received refund amount Rs. 600 to my bank account. Thank you
              Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                M
                madhusmiley
                Dec 25, 2022
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                Ticket was not booked but money debited
                +1 photos
                Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                  A
                  Abhiram Selvaraj
                  Dec 25, 2022
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                  Hi,

                  The route 463UD is a highly important route that runs between Chennai and Palani. There is a boarding point at Oddanchatram for SETC Buses starting from Palani.. But, in the return direction from Chennai, there is no dropping point at Oddanchatram. When we select the destination as Oddanchatram, it says there are no services. While it is possible to travel from Oddanchatram to Chennai, vice versa should also be possible. Please add Oddanchatram as a destination point for the Bus to Palani from Chennai on route 463UD.
                  Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                    A
                    Akash 77
                    from Thanjavur, Tamil Nadu
                    Dec 25, 2022
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                    I tried to book tickets from Chennai to Tirunelveli... during payment I got directed to UPI and made a payment and money was debited from my account..but It shows error in that page and ticket not booked ...
                    OB REF NUMBER- OB20116783..
                    CHENNAI TO TIRUNELVELI
                    Pls refund the amount as soon as possible...
                    +1 photos
                    Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                      L
                      Lingam94
                      Dec 24, 2022
                      Dec 24, 2022
                      This thread was updated on Dec 24, 2022
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                      I was travelling in a MTC bus in Chennai. I boarded at Tidel park bus stand and took a ticket to IGP bus stand which is two stops from the Tidel park. While the IGP bus stand came, I was ready to get down from bus but the bus driver did not stopped the bus as the instructions from the bus conductor was not given. So, I asked the conductor why the bus did not stopped at that stop. He was claiming that he was busy at other works in writing something so he forgot to instruct the driver. Because of this I was taken to the next stop and I had to pay again and come back to the actual stop.
                      The bus number was TN01 AN3964, the route number of the bus is 95. My time of boarding was around 10:30 to 10:40 am on 24/12/2022
                      Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                      On 23.12.2022 I booked two tickets from bangalore to salem of Amount ₹685 and it was debited but the tickets was not booked . I have uploaded my screen shot of the payment so kindly resolve this problem and refund the amount as soon as possible

                      MTC bus skipped the bus stand by not stopping and took me to the next bus stand - Comment #4077929 - Image #0
                      MTC bus skipped the bus stand by not stopping and took me to the next bus stand - Comment #4077929 - Image #1
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                        S
                        Sridharramadoss
                        Dec 24, 2022
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                        Address: 1/21 annai Indira nagar first'streert, Annai Indira Nagar ayyappanthangal Chennai 600122

                        Hello everyone

                        I planned to travel from Chennai to virudhunagar on 23 Rd December 2022
                        I haven't booked any ticket because of negligence
                        I was searching for tickets in redbud and Paytm .the minimum fare was more than 2000 to 5000
                        This is really bad that no one is charging below 1000
                        Normal rate will be 800 to 1200

                        Due to high demand they are charging more than 2000

                        This is really unfair

                        Also government buses are very poor I sat in platform for 12 hrs and reached virudhunagar

                        This is not at all acceptable
                        Private companies like

                        Sms.vkv.vetri.orange, smart City, all charging very high

                        Pls take an action
                        Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                          G
                          Gowsik D
                          Dec 23, 2022
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                          Address: State Express Transport Corporation Tamil Nadu Ltd., Head Office, Thiruvalluvar House, Pallavan Salai, Chennai - 600002.
                          Website: www.tnstc.in

                          I tired booking ticket on 23/12/2022 for the journey from Mettupalayam to Tambaram on 1/1/2023. TNSTC requested payment and paid through UPI and reference no:[protected], 715 INR was deducted but ticket was not booked. Please provide me the refund of my money deducted.

                          Booking details:
                          User : Guest
                          UPI reference no:[protected]
                          Trip code: 1600OOTCHEAB
                          Route no : 468AB
                          Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                            D
                            Divyakrishnavel
                            from Tuticorin, Tamil Nadu
                            Dec 23, 2022
                            Dec 28, 2022
                            This thread was updated on Dec 28, 2022
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                            I booked ticket from chennai koyembedu bus stand to tuticorin on 23.12.2022 for 24.12.2022 timing 7.30 pm 12w seat ultra deluxe setc bus. The transaction was completed and amount 950 has been debited from my account but the ticket was not booked and showed error occurred.As the ticket is not booked, I tried another time for the same ticket after sometime.I received the same error .Two time the amount was debited but ticket not booked. I have the receipt for my payment please refund my total amount 1300 as soon as possible.please let me know when will I get back my money.I have attached the 2 transaction details as photo .Thank you.
                            +2 photos
                            Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                            Is this refund process involve any SBI voucher ?I am receiving calls to use the voucher to get my refund amount. As I am not comfortable with that refund process, I denied to do it.Please let me know when my refund amount will be back and how to proceed. Thank you
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                              A
                              Ajin kumar T
                              from Kanyakumari, Tamil Nadu
                              Dec 22, 2022
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                              On 22/12/2022, I tried to book 2 tickets from Nagercoil vadachery to Banglore in SETC. Amount Rs.2390 has been debited from my account but ticket was not booked. TNSTC Reference Number: OB20053853 Please resolve this complaint and refund the amount as soon as possible

                              Thanks & Regards
                              Ajin kumar. T
                              [protected]
                              Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                                P
                                ponkarthik pon
                                Dec 22, 2022
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                                Money debited but ticket not booked(Refund required)

                                Address: tamilnadu

                                I tried booking a bus in the TNSTC app as a guest user on 19th December 2022 from Bengaluru to Bodi. When I booked the first time, the money got deducted from my bank account but the ticket was not booked. And i tried the second time, the ticket got booked. Requesting you to refund my money back at any cost and take necessary actions. Since I did not have the Booking reference number(OB number), I can provide you with the bank reference number...
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                                S
                                SriHarish N
                                from Coimbatore, Tamil Nadu
                                Dec 22, 2022
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                                Website: Tnstc

                                I have booked five tickets the amount was debited from my bank account but the ticket status is showing as failed. The ob ref number is OB20064721. Please resolve this issue.
                                Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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                                  S
                                  Sugan333
                                  Dec 22, 2022
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                                  Amount deducted & Ticket booking status failed

                                  OB Ref No : OB20033847
                                  UPI Transaction ID :[protected]
                                  Amount deducted : Rs.2970
                                  Date : 21/12/2022
                                  Bus info : Madurai to Tiruthani
                                  No. of Tickets : 6
                                  Booked from GUEST mode.

                                  So, here is the scenario..
                                  I tried booking 6 tickets from Madurai to Tiruthani. I used the UPI mode. When I switched the app from Phonepe to TNSTC, the transaction got cancelled.
                                  Amount debited from...
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                                  Dhivakar .S
                                  Dec 22, 2022
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                                  I have booked Ticket from Chennai to Trichy but ticket was not booked my amount got debited . So please refund my amount ₹505 as soon as possible.
                                  My OB Ref No : OB20053568...Refund my amount to my bank account soon...
                                  +2 photos
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                                    A
                                    Arun manoh
                                    Dec 22, 2022
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                                    I have booked TNSTC tickets via mobile app and used UPI mode to transfer money. i did twice, both the times money debited without tickets. Please help in refund

                                    Mail id used for tickets : [protected]@gmail.com
                                    Tamil Nadu State Transport Corporation [TNSTC] customer support has been notified about the posted complaint.
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