Tata AIG Insurance Complaints & Reviews

My car met an accident on 20th June 2018 and on same date and time i have informed on TATA AIG Customer Care e and intimated the claim. Even my car was carried to servise center by toughing crane of TATA AIG RSA. After that from 20th June 2018 to 25th there was no intimation to me from service center or TATA AIG. Then i called at service center again and again, but every time. The person was answering me that survey has not done and we can not proceed the work. When i have purchased the policy, TATA AIG promised me that they will offer best services and if anything happens, TATA AIG surveyor will do survey within 48 hours and work will be proceeded. But in actual situation, After six days, surveyer has done survey of vehicle. After that i have visited service center two times from Delhi and on 11th june i have received a call from service center that your vehicle is ready from our side and tomorrow you can take it away. Today i came from Delhi specially for this purpose. But surveyor hasn't approved Delivery Order.

I made a payment of Rs. 8970 to Tata AIG for my car (DL 2CAU 1164) insurance on 7-7-2017 through my ICICI Bank credit card and got "success" message and on 18-7-17, after 11 days, I got the insurance policy. Now after a year, on 8-7-2018, when I requested them for renewal of my car insurance policy, they told me that previous policy was cancelled as the payment of 7-7-2017 was declined by ICICI Bank due to the reason "card was not enrolled for 3d secure". When I checked my credit card statement, I did not find any decline or reversal of the payment. Tata AIG never informed me about such cancellation. Pls clarify
Thanks
Gunjan Khetan
[protected]

Dear friends
Tata aig is such a useless and cheat insurance company. I travelled to zambia and my baggage was delayed by 12 hours. During that time i had stayed at hotel and rented a car to reach to my destination. Next day i collected by baggage. Now after submitting all documents, i get below reply from tata aig insurance company.

Personal effects - means clothes and other articles of personal nature likely to be worn,...

Claim number : [protected]a
I have loged complaint of theft my bike tvs apaches
On 23/02/2018 via fir no. 64820/2018 to
Tata aig general insurance company limited
Policy no. 064001/[protected]/000000/00 dt. 26/06/2017

Till date company has not paid me the claim amount
I am calling day by day they told me hire a laywer for this matter
I m not liable to hire a laywer

Plz look in to the matter as earliest

Thanks & regards
Hari chand
[protected]
Shyam.[protected]@gmail.com

While buying tata aig's insurance, i was provided with such auspicious benefits by their agent, one of which was hassle free claim policy. I bet, this was my first claim settlement with tata aig & the word "free" from hassle free claims seems missing.

It was a sad saturday (09th june'18) for me when a fellow driving a sugarcane vehicle (Wrong side) bumped into my vehicle head on.. My bumper got damaged, fender side / bonnet got slight bends & front glass too broke due to this impact when his worthless fancy vehicle accessories fell over my windshield.. With god grace, there was no damage caused to any human life!

Having said above, i had a relief of having my vehicle (Hyundai elite i20) insured from tata aig with zero dep policy. However, i did not knew that it will be a real pain in getting this claim settled from tata aig.

Vehicle was sent to authorized hyundai service center the very next day, ie, on 10th june'18 for getting it repaired under my insurance policy. All the documentation work was provided by me on the same day & i was informed on surveyor's visit which would take place the next day. Surveyor did his visit & inspected the vehicle in my absence since i was in my office & cannot afford to take leaves for such instance. After the survey was conducted, i was informed by the workshop team that surveyor has not passed complete claim & is allowing only for the replacement of front window glass. I do not understand, when a vehicle collided head on & first impact was caused on front bumpers, how can the surveyor reject my claims for repair of bumper, fender & bonnet alignment? Is this damage not covered under my zero dep policy!!

I requested the workshop manager to speak with the surveyor once again as i need to get the damages repaired completely! But all in vain, another day wasted!

Tata aig's surveyor did not even take the pain to call customer (Me) once to detail his survey so i decided to take the contact details of surveyor from workshop & call myself.

When i spoke to your surveyor, the blunt reply was, "sir, i have already passed your claim but only for front glass since your bumper had scratches from previous small impacts due to which he cannot approve bumper claim" this statement made me re-think twice then what is the zero dep policy all about & am i a victim of mis-selling? Tata aig cares for scratches but ignores the fact that vehicle's bumper has almost detached from the body, has bends & hairline cracks due to this impact... On cross questioning for almost 15 mins, i was offered with another solution by the surveyor, ie, to open another claim file for which i have to pay file charges twice now & also will not get any other zero dep insurance till the expiry of my policy (Well played trump card to bag more money from a customer's pocket & abiding from future claims). By this way, i will get my bumper & other works also claimed, how idiotic is that?

My car is sitting idle at workshop from past 4 days despite the fact that this car is very much needed at home for daily operations. But the claim procedures at tata aig is ensuring that the car sits there comfortably for another 5-6 days & their customers get harassed by such surveyor quoting unjustifiable reasons & rejecting the claims.

I even took the case to their higher management over phone and emails but nothing proved to be fruitful. They intend not to release claims as what i can sense from their attitude. I also warned them on escalating this case to irdai but they seem least cared. Below are some of the details of the claim which i can share here:

1. Vehicle model & make - hyundai elite i20 (2016)

2. Tata aig surveyor - mr pk yadav (+91 [protected])

3. Claim number as provided by workshop - [protected]a

Our lenova car insurance premium is due on 29th june. We have been receiving nearly 10 or more calls from various agents for last one month.
It is becoming sickening. As they keep disturbing us all the time. Please record all calls to see how the customer is being troubled.
Our response is not taken seriously despite giving all verification details.

Dear sir
Please refer my policy no.[protected], i have completed inspection of car tn73l0312 for insurance renewal on 18.05.18, i have paid rs.6770 through hdfc bank credit card on 21.05.18 time: 14:02:22. Till now i have not received insurance certificate. I have tried and contact toll free helpline[protected] so many times for the status of the certificate, till now not received.
Please inform any problem to me or return my money. But please don't make quite for 1 week.in previous i had taken renewal with in hour in tata aig, but this is too late,
Kindly look in to the matter and arrange to give insurance certificate today itself.
Regards,
M. Kumar
[protected]

My total coverage in the policy have been denied by saying that the treatment which performed for the patient was because of her being gastric (Gas problem). But this problem was only additional problem due to the heavy medicines but the real problem which the patient was facing was diabetes and stone in her stomach but the company is denying for reimbursement of the of the hospital expenses. Initially i have submitted all the documents and got rejected because of the same reason.

Policy number:[protected]

We have axis bank credit card in that u have charged rs. 6750 somethng for the insurance purpose on nov 2017 we are not in need of that so i called the customer care & askd abt it they also cancelled & refunded the amnt back but again in this year they have charged the same amount again i called to the customer care they are telling they have already cancelled bt in the axis bank credit card statement its showing the deducted amnt wht the hell you people are doing just cancell it or else call me to this [protected] its not a small amnt to pay ok

Dear sir
I have a bike insurance policy of tata aig.
Vehicle no ap05ej1605. I have met an accident on bike. Vehicle work done at feb 2nd 2018 i paid the full amount to the showroom. On march 2nd week i submitted bills and bank account details to tata aig office. Till date they are not intimating any details. On 21st april they sead that documents are missing. Daily two times i'm calling to mr. Uday. The person who is handling my case is mr sudhakar. He is not picking my phone and responding any time. So please provide my claim amount... I am very upset. I never saw this type of insurance company. It's worst experience with your company.
So plz take it seriously and find the solution.
I will be thankful to you.
Thanks and regards
K. Uma mahesh...
Rajahmundry.
Andhra pradesh.

Sir
I have made payment as above for my car no up14bf3399 ag gp 21528840. The hard copy and the soft copy of the policy has not been received despite many reminders. The agent is fooling me and misbehaving using abusive language. The amt has been debited to my account. Pl check whether this amt is recd ag my vehicle or not. Pl issue the hard copy and soft copy on mail and talke necessary action against him for negligience and misrepresentation.

Anupam jain, adv.
Mb [protected]
[protected]@gmail.com

Sir
This is to bring to your kind notice that i have given my bike honda shine disc which is dl-11-sh-4715 for accident claim on honda work shop budh vihar delhi against the policy no.[protected] on 10/03/2018 then i come to know that the policy has been cancelled due to the check bounced issued by honda show room budh vihar. But when i contact to the show room they said that cheque no.6693 of amount rs 9251 has been cleared from the account on 01/02/2017 via cms deposit slip no. [protected].
Cheque date 19/01/2017
Deposits date 20/01/2017
Sir kindly requesting you please look into the matter and sort out the issue as early as possible so that i can be able to take the claim.

My claim registered no. Is [protected]a and my policy no is kb241916. I went to australia on holiday and there my kidney failed suddenly and i was admitted in icu from 10 january to 17 january. I have submitted all the bills thru email and also thru courier but they went on harassing me. They told me to fill up kyc form which also i did. They also told me to submit last 4 yrs medical report which also i had sent thru courier. They asked me to send cancelled cheque, photo, pancard copy and passport copy that also i did still they put blame on me that i have signed the documents and went on making bahanas. I also sent them discharge letter that also they told me to resent. How many times i have sent the invoices thru emails thru courier but still they said it is not correct. I m shocked tata aig is behaving in this manner and spooling their name. They don’t even know different countries have different method of hospital bills. I also told them if the amount is beyond limit u can give as per your limits but sorry to say the staff is not educated.

Resp. Sir
I request you that i have tata aig well insurance executive fix benefit policy which policy is continue 4-5 years, i was admitted chief complaint of acute bronchitis with lower respiratory tract infection with gram negative infection with persistent high t. L. C with pyrexia in asian hospital faridabad, after discharge the hospital i submitted all hospital documents to insurance company t. P. A e-meditek gurgoan dated 01/02/2018 tpa e-meditek raised first quiery dated 05/02/2018 which reply i sent dated 12/02/2018 and tpa received quiery reply dated 14/02/2018 after received quiery tpa e-meditek again raised second time quiery dated 16/02/2018 which reply i sent dated 17/02/1018 and tpa received it 19/02/2018 an after this tpa investigator visited my home and hospital regarding investigation dated 20/02/2018 after ten day's tpa again same quiery raised dated 01/03/2018 which reply i had already sent dated 12/02/2018 but again i sent quiery reply via email to tpa email i'd claim. [protected]@emeditek.com dated 02/03/1018 and after this i sent written mail regarging delay of claim to tata aig grievance mail id datef 01/03/2018 after this i have received many reply many times which they indicate me that we will response you earliest regarding my complaint but till date my claim not settled by tata aig insurance company nearly one month have been completed of given complain with insurance company (Tata aig), but my claim not settled yet.
So i request you that please pl give instruction to insurance company (Tata aig) that my claim settle as soon as possible
Thanks
Virenderkumargiri
[protected]

I bought car and it’s got accidentally in flood got steering rack motor spoiled.
TATA aig insurance fully dep cover ther but they didn’t support me. I paid all from my pocket almost 3 lakhs.

I’m very happy and cool going guy . One fine day one guy came from TATA aig Office to my home and he said sir ur car complete care our TATA will look after .. just one phone call sir. All problems resolved but nobody came. I got bitter experience ang huge loss because of TATA.

Dear sir
I have a bike insurance policy of tata aig. Policy no - 064001/[protected]/000000/00.
My bike theft in the month june 2017 and i submitted all the documents along with final fir. But also company don't responding. The person who is handling my case is mr ajit bhardwaj. He is not picking my phone and responding any time. I am very upset.
So plz take it seriously and find the solution.
I will be thankful to you.
Thanks and regards
Chandan kumar dubey

My car insurance policy no. Is [protected] in the tata aig general insurance co. Policy start dated 26/12/2017 to 25/12/2018.
Maine 03/01/2018 को yh car honda showroom me saleout kar di h. Or new car le li hai.

Maine tata aig general insurance co. Me apni old car insurance policy no. [protected] ko cancel karne ki request 23/01/2018 ko di thi. Jiska refrance number 9848378 mila tha.
Maine sabhi formalitis clear kar di thi. Jiske baad mujhe coustmercare per bataya gya ki 3886 rupees ka refund thrugh neft 08/02/2018 mere bank account me bhej diya hai.
Maine check kiya to koi amount mere account me credit nhi hua. Jiski complaint maine dobara coustmercare pe ki to. Unhone mujhse bank statement maangi jo maine next day mail kar di.

Baad me mujhe aaj tak koi refund nhi mila h. Coustmercare wale under process batate h. Last 45 days se.

Maine jab policy with in one month cancelation ki request de di thi. To company ne 55% amount deduct kar liya hai. Jiski jaankaari bhi muje company nhi de rhi hai.
Jo ki as per irda guidelines wrong h.

Please mera shi refund mujhe dilvaaya jaaye. Or company k khilaf hard action liya jaaye. Taaki dobara compony aisa na kare. Thank you 20/03/2018

Naveen goel
A-16, 2nd floor
Rishi nagar
Rani bagh
Delhi 110034
Mobile - :
[protected]
[protected]

I am Ram mohan from Navi mumbai.I changed my car policy from M/s ICICI and took a new policy from M/s Tata Aig 0n dated 13 / 12/2017 and I have received my first policy on 27 / 12/2017 with a wrong vehicle reg num of MH 02 GV 7581 which is noticed by me in the month of Jan 2018. I informed to the customer service and asked them to rectify the same with my vehicle num MH 12 GV 7581.

Now I have received 8 hard copies of rectified insurance policies with the same mistakes from TATA AIG. .Then I contact Grievance department and spoke to Chief Manger Mr Rahul and he apologized for the mistakes and he send me a fresh copy on 8 th march 2018 with the same mistake.
Even after reprimanding them they have showed very casual and irresponsible attitudes towards this matter. Due to fear to be caught by the vehicle transport authority and legally punished I am not using my car and it is parked in the garage since 28 th Jan 2018 on wards Now i put a case in IRDA and waiting for there response.

Ram
[protected]

Hi,

2011 Feb I brought a new vehicle and took TATA AIG insurance. Till this year I renewed without miss before insurance expiry date and I’ve not claimed all there years.

When I called the TATA AIG Customer Care to renew my two wheeler insurance this year, they are telling due to high risk coverage we can’t renew your insurance, and asking me to go for 3 party insurance.

I didn’t understand why they are renewing this year, even though they are telling risk coverage is high for my vehicle.. they should have intimated me earlier.. all this years I was getting alerts to renew.. but this year I have to call to renew and they are not ready to renew, which is not at all fair.

This should not happen to others as well.

What ever the reason they are giving is it valid, is it how they treat who was using their insurance all this years promptly.

This is mr h chandrababu singha heared by holding your policy holder from last ten years bearing insurance policy no
U[protected]. Yeterday i was gone in silchar branch for to percial withdrawl some money from the above mentioned account but unluckily i phased some problems due to pan card and adhar card. I was providing every document but finally i can not process the withdrawl due to changed of mobile no. I wait there from morning 1115h to 1730h. So i requested to actioned on waisted time and misguidelines to customer by official staff mrs parinita of cash counter holder.