Tata AIG Insurance Complaints & Reviews

Date 03/05/2017
Sir,
On 23 feb. I had applied for health insurance. Due to medical reason it got rejected.
Paid rs. 10582.00 by cheque drawn on icici bank dated 23/02/2017
Waiting for refund as of now.
Plz revert asap.

B. I'm sorry to say... Real pathetic working attitude.

Sent from yahoo mail on android

On tue, may 9, 2017 at 4:46, ashwani thakur
Wrote:
No response?


B. Rgds,
Ashwani thakur
[protected]@ymail.com
+[protected],[protected]

On tuesday, may 9, 2017 4:41 am, ashwani thakur wrote:

No response so far?

B. Rgds,
Ashwani thakur
[protected]@ymail.com
+[protected],[protected]

On thursday, may 4, 2017 8:07 pm, ashwani thakur wrote:

Ma'am,
Hope everything is in order now


B. Rgds,
Ashwani thakur
[protected]@ymail.com
+[protected],[protected]

On thursday, may 4, 2017 6:17 pm, "kolte, rucha" wrote:

Dear ms. Thakur,

This is with reference to your below email.

In order to have your request processed, we would require the neft mandate form signed by the insured to assist you further

For further queries please email us or call us on the toll-free numbers.

Best regards,
Rucha kolte
Customer support team
Tata aig general insurance co ltd.

To know more about our products & services, you can also contact us through any of the following options
§ call us at our toll free number [protected] (From all lines)
§ write to us at tata aig general insurance co. Ltd. Policy holder services, p. O. Box number 27707, malad (East), mumbai 400097
§ visit us at www.tataaiginsurance.in
— original message —
From: ashwani thakur
Sent: 04/05/2017 12:24 pm
To: [protected]@tata-aig.com;
Cc:
Subject: re: client id [protected]

Dear ma'am
Plz find two attachments.
Neft docx isn't signed... As i filled it on computer.
Cancelled cheque is signed.
Plz revert if ok... Or i need to take a print out.

B. Rgds,
Ashwani thakur
[protected]@ymail.com
+91 [protected], [protected]

On thursday, may 4, 2017 11:18 am, "kolte, rucha" wrote:

Dear ms. Thakur,

Thank you for your e-mail.

We request you to kindly fill in the form (Attached) and revert to us and enable us to assist you.

1) duly completed neft mandate form (Copy enclosed both pages)
2) cancelled cheque scan copy in pdf or jpeg format

Note: the refund would be processed in the name of insured only

For further queries please email us or call us on the toll-free numbers.

Best regards,
Rucha kolte
Customer support team
Tata aig general insurance co ltd.

To know more about our products & services, you can also contact us through any of the following options

§ call us at our toll free number [protected] (From all lines)
§ write to us at tata aig general insurance co. Ltd. Policy holder services, p. O. Box number 27707, malad (East), mumbai 400097
§ visit us at www.tataaiginsurance.in


— original message —
From: ashwani thakur
Sent: 04/05/2017 10:45 am
To: [protected]@tata-aig.com;
Cc: shaileshkumar. [protected]@tataaig.com;
Subject: client id [protected]

Sir,
Please find attached two images.
On 23/02/2017 i had applied for health insurance. Gave a cheque no. 020517 amount rs.10582.00 drawn on icici bank shimla.
Subsequently it was realized on 1st march 2017.
Due to some reason my medical was rejected. Over the phone call from chennai was asked to pay more money if i wanted the policy, which i declined.
Asked for refund. So far i have not received my amount.
Spoke several time to mr. Shaileshkumar. [protected]@tataaig the person who visited my home in mumbai and collected the cheque and mr. Rajesh from
Chennai, they assured me that it will be refunded soon.
Over two months have passed, thought i should take some action.
Kindly revert what action is being taken.

B. Rgds,
Ashwani thakur
[protected]@ymail.com
+91 [protected], [protected]

Following 05 policies, with onetime premium, were sold to me by bajaj capital ltd., calcutta, during 2007-09, with clear and repeated commitment that after completing 03years i can surrender the policies for profit.. And the premium amounts paid are onetime payments only. Same were the assurances from and by the taig representatives. Bajaj capital kept maintaining the same assurance through out the years since 2007 onwards.

Taig auto surrendered policies and returned cheques for far far less amounts, as per details furnished.

All the auto surrender cheques were returned by me to bajaj capital. The cheques (04 cheques received) have not been accepted or deposited by me in bank and are un-cleared, as on date.

Bajaj capital told that the auto surrenders are as per change in irda rules and they (Bajaj capital) promised me that they will take up the matter with taig and process for revival/surrender. Their promise, discussions with taig continued since last 5-8 years!

In 2017 may, bajaj capital told me that taig will not do anything, the auto surrender cheques need to be accepted or deposited after revalidation (Total rs.6.28l only, against total principal amount, premium paid rs.11l, since[protected]:

1. Taig investassure ii u[protected]apr-07 rs.50, 000 50, 000.00 auto surrender chq no 035712 rs.34, 579.25
2. Taig investassure ii aggrsv growth u[protected]may-09 rs.2, 75, 000 2, 75, 000.00 auto surrender chq no 844254 rs.2, 59, 693.69
3. Taig investassure ii aggrsv growth u[protected]may-09 rs.2, 75, 000 2, 75, 000.00 auto surrender chq no 844253 rs. 2, 59, 693.69
4. Taig investassure gold u[protected]jun-09 rs.3, 00, 000 3, 00, 000.00 auto surrender amount rs.46, 898.65 not recvd cheque, only sms
5. Taig investassure gold ui[protected]nov-09 rs.2, 00, 000 2, 00, 000.00 auto surrender chq no 994728 rs.27, 581.82

Where do i go to get back my invested money? Why did you accept the investments and why do i suffer for change in policies? Why did bajaj capital and your reps kept telling, committing and kept maintaining the same fact that the premiums need to be paid one time only and after 03years, the polices will be surrender for profit??

Regards,
Apurba kumar roy
Apurba. [protected]@rediffmail.com
_[protected]

Hello, my name is rajshree thakur, i am living in ahmadabad, i bought one tata aig general insurance in the year 2006. I was. Paid per year 12, 800₹ install memt per year.. Company representative told me, if i want to withdraw my money, than three year is my exit period, and after', 3 year i will withdraw 90% of my paid money, and rest 10% is keep with insurance company, and my insurance is continuing.. But when i visited satellite branch ahmedabad, company representative told me i hv to continue for five year.. Other wise i get only 50 %₹back, so i continue to five year, and than again visit tata aig general insurance company office, again they ask, you didn't get ur whole money back.. There is somany charges deducted, and even they didn't paid me my principal ammount.. Or interest, they deducted my principal amount and i had lost, so guys pls don't invest ur hard money in such type of companys.. My experience is worst with tata aig general insurance company.. My mobile no is [protected]. I request to company 's competent authority.. Pls do the needful.. Pls give my money refund..

Dear sir,

My self velmurugan ([protected]) from thiruppapuliyur cuddalore

Kindly inform to my two wheeler (Bike) missing for past 12 moth date is 27/05/16.. I already completed for legal action for police station am received fir copy also for police station at thiruppapuliyur cuddalore. I have sup mite all document from tata aig insurance with intimation letter also but he is not reposes for me.. Irresponsible my complaint

Kindly request for consider my complaint and pls confirm when i will get insurance amount

Bike num:py01pw7985
Colour :black

Respected sir,
I'm balamurugan from tamilnadu, i am a TATA AIG GENERAL INSURANCE POLICY holder, my veicle number is TN38CA2189, this car's insurance ended on 26:02:2017, I received a quotation from agent Nandini, punitha through wtsapp, during first week February i asking to renew.in that message insured value of car was mentioned as ₹650000 but in the policy copy the amount was mentioned less than the quotation rate,
When i trief to contact the agent for clarification i could not get a proper reply, as there is no use of complaint TATA AIG head office. Iam making a complaint to you i just want to inform you that in case of failing to take steps, i will file a petition in the court

MY MOBILE NUMBER::[protected]
Policy number::[protected]

Dear Sir/madam

I'm surendra k g, I renewal the Insurence o[censored]r tata AIG insurence on, 10th March 2017 with the help of other agent (Land mark Insurence brokers Pvt Ltd). I'm send vehicle RC Xerox & old Insurence hardcopy & soft copy to landmark Insurence agents, but that people do the mistakes for vehicle registration number
Actually currect number KA 15 M7843. But that people done like this KA51 M 7843. Please favour me...

ஐயா வணக்கம்,
என் பெயர் பால முருகன் நான் ஒரு tata aig general insurance customer எனது வண்டி எண் tn38 ca 2189 இந்த காரின் insurance policy[protected] அன்று முடிவடைந்தது,
புதுப்பிக்க வேண்டி பிப்ரவரி முதல் வாரத்தில் agent நந்தினி, புனிதா எனக்கு wtsapp இல் quotation அனுப்பி இருந்தனர் அதில் காரின் மதிப்பு ₹650000 குறிப்பிடபட்டிருந்தது, ஆனால் தற்பொழுது என்னுடைய புதிய policy copy இல் quotation க்கு குறைவான மதிப்பு காட்டப்பட்டுள்ளது.இது குறித்து agent க்கு தொடர்பு கொண்டு கேட்ட பொழுது சரியான பதில் அளிக்கவில்லை..
சென்னை tata aig தலைமை அலுவலகத்தில் புகார் கூறியும் எவ்வித பயனும் இல்லாத காரணத்தால் உங்களிடம் பதிவு செய்கிறேன்...தக்க நடவடிக்கை எடுத்து சரியான பதில் அளிக்க தவறும் பட்சத்தில் நீதிமன்றத்தில் வழக்கு தொடர்வேன் என்பதை தெரிவித்துக்கொள்கிறேன்...
எனது மொபைல் எண்:[protected]

My wife accident happen, we claim dated around 10 january 2017 for right side crashes and bends, I already paid maintaince cost to Tulsi showroom. Till date I did not got full payment from insurance company . My wife second accident happen on 9 February 2017 near Jejuri . some crashes happen on left side of active 3g .we informed to showroom about second accident dated on 12 February 2017. Survey officer told to showroom manager that, you...

Dear Sir,

I have applied and paid for Mediprime health Policy for my daughter on 4th January 2017. The application number is 816515 and transaction ID is HHMP[protected]. My complaint number is 8318915. I have been following up on the policy but am yet to receive the same inspite of 3 working days being over on 9th January 2017. This is absolutely not done and we do not expect such delays from a company like yours. My daughter has to submit the policy to her office against proposed tax savings but she has been unable to do so, thanks to the delay on part of TATA AIG. In thsi connection, you are requested to kindly take up the case urgently and ensure that the policy sift copy is received today at this mail id or kindly cancel the policy and refund the entire amount. Its not possible for us to go on following up without any results. I have taken health policies from other companies and have received the soft copy the same by mail. But this is absolutely bad. Kindly do the necessary by today and please don't ask me to wait for another two days. Hope for a positive reply and action from your side.

Malancha Mathew

I am a tata aig motor insurance policy holder. They take money for road side assistance for any case of emergency like puncture, refuelling, towing etc. On 3rd, my battery got weak and my car got stuck in the busy road of chandigarh. I called them and told my problem. They promised to call back within 15 minutes. I got a call after 3 hours. By this time i had changed the battery. This is the kind of road side assistance they are talking about.

Yesterday i've made payment for my car insurance renewal with tata aig general insurance co. Thro' my icici net banking, the amount was deducted (Transaction success) from my bank a/c, but no renewal happened & i spoke to tata aig general insurance co. They said that no payment received, i don't know what to do? Either the amount/payment should go to beneficiary or it should be reversed (Credited) to my a/c, i am really afraid of this transaction, also it is a non-value added activity, this incident forced me to rethink about cashless transactions. I am really annoyed by this hopeless e-transactions.

Dear sir or mam,
I am customer of TATA AIG mediclaim from last three years. But first time I have to do mediclaim as my wife get operated. But as I send documents to claim my expenses against operation they asking documents again and again. Several time I sended through courier and mails but yet they didn't send my claim in process. It's more than 2 months now. So its very lengthy and inconvenient process. If such way mediclaim is to be taken then it's better not to take mediclaim in future.

My policy no.[protected]
Complaint you second time
your claim officer [protected] his cell no.told me that TATA AIG will reimburse 10218 rs but after car pickup from madhuban toyota he will deposite only 5658 chq amt to my account
previously complaint no.7781954 but same person called me and misbehavior with me
my total bill amt at madhuban toyota is 16500 but TATA AIG paid me only 5600 rs i.e.30% of bill amt
than why your officer commit that i will get 10200 rs
TATA AIG is fraud company who cheated their client

Sir,

i have been calling your gurgaon branch from the past 10 days regarding transfer of insurance of my car. my vehicle number is DL3CBZ0212. Every time i call they say that our representative will come to photograph the vehicle. but it has been 10 days no one has come and now when i called them again they first disconnected the calls for many times and at last they said that they will not send anyone you have to cone yourself.
and when i said that is their duty to attend the customer they said that you can go to any other insurance company if you want. this type of behaviour is not accepted by the employes of your esteemed company kindly look into the matter. i want my money back

thanking you

Pravesh Kunar
[protected]

Dear sir.
I received a call from miss neha cell no [protected] in august for renewal of my car insurance policy.
My existing policy was from icici, and hence i insisted that i needed an icici policy renewal. I was assured of an icici policy.
I had insisted on a zero depreciation icici policy.
I was told to keep a cheque of rs 24832 for a insured idv of 10 lacs
Also was promised 6000rs worth of vouchers for car spa etc.

I left a signed cheque of rs 24832 at my office and without the insurance companys name mentioned on the chq, and since i would be travelling asked neha to get it collected the chq from the office.

Now is when all the horror starts.
I received a policy from tata aig not icici
The idv was 890000 not 10lacs
No vouchers were issued
Policy issued;policy no. [protected]

I wrote a complain to tata aig for the same.
One mr rahul called in cell no;[protected]
He said i could cancel my policy and could be returned my money but that i would have to go to icici and get the policy and for which i would have to go and give the vehicle for inspection etc as by now my earlier policy had expired.
He convinced me to keep tata aig policy, and said that he would change the policy idv to 10 lacs and also send the 6000 rs vouchers.
Its been over a month now.
I have not received my updated policy with 10 lacs idv nor any vouchers.
Called a couple of times and they said sending it in 2 days this happened a couple of times and still i haven't received anything. Now mr. Rahul avoids my phone call, sometime a colleague picks and says he will call back, sometimes he sends message i am driving and no revert calls yet.
The vehicle mahindra xuv is in my wifes name julia nester edward
Vehicle no - mh48s6155

Kindly help resolve
Nester edward
[protected]
[protected]@gmail.com

Hi,
I am holding motor vehicle insurance with tata aig for 4 years and my policy no-[protected].
Today i was accidentally viewing my policy; it has expired two days back.
My policy got expired on[protected].
I have not received a single reminder (Call, sms or mail). On renewal from tata aig.
I called the customer care they are saying i will take 48 hours and insurance people will come and inspect the vehicle after that they will process for the renewal.
Till that i cannot drive my vehicle in road.
Without vehicle how will i communicate to my daily activities?
This is the way that tata aig will treat a premium long term customer.
What if i have not noticed the expiry date and i was driving the vehicle in the road.
If something happens who is responsible??
@tata aig –i hope you guys know the meaning of insurance and how important.
It’s high time that tata aig knows the meaning for “customer relationship”.
I have policy with other vendor but i never experienced this kind of pathetic services.
Pathetic service — tata aig.
Regards,
Suganthan
[protected]

I am continuously following up with Pimpri Branch for collection of renewal premium cheque of my car MI but Nobody is ready to collect renewal cheque.

[protected]-Pimpri Branch

Pathetic service.

I will never recommend Tata Aig GI to my network.
I am continuously following up with Pimpri Branch for collection of renewal premium cheque of my car MI but Nobody is ready to collect renewal cheque.

[protected]-Pimpri Branch

Pathetic service.

I will never recommend Tata Aig GI to my network.
I am continuously following up with Pimpri Branch for collection of renewal premium cheque of my car MI but Nobody is ready to collect renewal cheque.

[protected]-Pimpri Branch

Pathetic service.

I will never recommend Tata Aig GI to my network.

Ref : claim no. [protected] - a under policy no. [protected] from tata aig
Sub : accident claim of our vehicle no. Mh14dt0880 tata safari - dicor
N reference to my claim for the above vehicle for damages in the accident on 02/07/2016 informed to tata aig on 04/07/2016, my vehicle was surveyed on 04/07/2016 when it was produced for inspection by their officials at repairer m/s k b motor, kolkata. Photographs were collected and taken by them.
Later, on 14th of july 2016, we received a mail from tata aig which stated that during perusal of documents submitted by us, it was observed that at the material time of accident the driving license of the person driving the insured vehicle was not valid. (Licence detail – dl no. Mh[protected]; valid till – 01/01/2016; lmv-nt).in view of the above the company seeked our clarification and wanted us to present an alternative interpretation of any relevant policy provision for our further consideration within 15 days of receipt of their letter.
I would like to kindly inform you here that last six month back i was transferred from pune to kolkata and i had applied for a new dl at kolkata rto office and had successfully passed the driving test on 6th june’16.
I also started driving my car in kolkata with the learner’s licence as the delivery of smart card was late due to some agitation at motor vehicle dept. As a proof of document i have attached my licence delivery slip dated 6th june’16 & smart card issued on 11th july’16. I confirm that i had a valid driving permit (Smart card delivery slip) when i met with an accident on 2nd july’16.
I submitted all the necessary documents as in smart card delivery slip, learner’s licence, invoices of repair and cash receipt by k. B motors and all the necessary documents to tata aig for approval of the claim amount.
To my disappointment, after one month of email exchanges, repeated reminders, follow ups and mental harassment, today i received a mail with the scanned copy of the rejection letter from the company stating that my claim has been rejected on the ground:
1) that there was no “l” letter affixed on the car on the accident date. (Since the damaged car was photographed by tata aig officials in my absence, a manipulated photograph cannot be claimed to be a genuine evidence for disapproval of claim)
2) that i did not have my learner’s licence on the accident date. (Attached copy of learner’s licence and the delivery slip of smart card is the proof that the permit was very much available with me)
3) that i was not accompanied by a person with a registered driving permit (Declaration of a valid driving licence holder who was accompanying me during the accident time will be produced on demand)
Based on all the above valid points, i request your kind self to take necessary for approving my claim at the earliest.
For any further requirement please do call me as and when required.

I got my Car insurance done online ... now 1 year is about to finish, i am running my car without insurance papers. Moreover online car insurance was costlier than the one available through dealer. I was offered insurance by bharti... for 12k approx when i bought the car but i took tata aig for 36k approx ... just as an anthusiastic new car owner. I think the service is costly and pathetic as compare to others. Now the time has come to reniew my insurance without paperd thanks to this company i will definetly look for other options instead of tata Aig. Reqst to Tata Aig please pull up your socks when to take someones money please provide adequate service also.

GS Arya
HP 63B 1828

Policy number:claim ph204319/0094056

I was travelling to usa and canada in the month of june.
I baught tata aig travelin insurance to cover my travel.

While travelling on british airways from toronto, canada to mumbai india, my flights stopped for layovers in dublin and london.

The airline lost/delayed my baggage in london and i reached india without my luggage. Apart from looking for my luggage and clearing all paper work which took 3 hours in mumbai (I got out from the airport at 3:am!) i was also travelling straight to bangalore for work thus had buy a lot of things.

I received my luggage after 2.5 days to my permanent address in pune.

The insurance company refused to give me my claim saying the policy documents says "claim for baggage delay not applicable in republic of india"

How generalised is this statement? Just because i was travelling to india in my final leg they wont give me my claim? Even though the luggage issues happened in london?

Basically their document does not particularly state that if you reach india you will not get the claim from return journeys!

Any layman will think it is the other way round!
And this statement has two meanings.
They may tell somebody who is flying to london that their baggage was lost in india so not applicable.