TATA Capital Complaints & Reviews

Respected Sir

We are one of the leading Direct selling agent in Chennai for Tata Capital for Personal Loan and Business Loans. We run the business in the name at style of ADVANCED SOLUTIONS. As your ASM Nirmal Sebastian(nirmal.[protected]@tatacapital.com ) ([protected]) was unable to generate code for us till may 08 and also after may 08 they asked us to book the business in the name of Value chain Associate. This was done for various reason known only to Tata Capital and Mr Nirmal. But unfortunately we have not received payment from either of them (tata capital and Value chain. We are yet to receive payment for the business done during the month of September and October 2008. The out standing amount is approximately 1.5 lakhs .When contacted Tata Capital and the other channel we were told that the payment is in hold and tata capital has not made the payment as there were too many delinquent and skip cases.

When we contacted Mr.Nirmal and Ritesh Singla [mailto:ritesh.[protected]@tatacapital.com] for further info we were asked to collect the payment for all the delinquent cases. Though Value chain associates had large number of delinquent and skip cases, we had only one delinquent case and even that customer was contacted and he has started making payments. Even after this our payment was not released as there we still bounce customer in Value chain Associates cases. Now we are being penalized for reasons not pertaining to us. For mistakes done by Tata capital and their staffs by not opening an business code for us and booking business in other code even after code was generated for us, we were forced to layoff our staffs due to short of working capital.

Till now we are begging for the payment with nirmal (ASM) and Ritesh Singla and the worst part is we don’t even get an responsible answer.

Request you to do the needful.

Thanks and regards
Rajesh
[protected]
Advanced solutions

dear all

This is pankaj kharey from rishra (wb), i am user of tata credit card my card num is [protected].I issued a chq o[censored]TI abk(axis bank) on[protected] amt 2378/- for my credit card bill, still the said chq is not clear from my axis bank account. and the current due is very high about near 7600/- rs which i am unable to pay.I will be paying the actual due amt.any day kindly contact me and help other i have to complain to banking ombudsman for the same. I am having a scan copy of chq.Kindly note my mob num [protected].i have deposited the said chq at SBI Rishra branch.the customer care officer is telling i have not deposited any chq.

Thanks & Regards
Pankaj Kharey

We stay in Bangalore, Need details of TATA Credit card Drop Boxes.

I availed of an auto loan (Misfortune on my part) from Chembur branch . Because of the totally unprofessional services from their end, I foreclosed my loan and made payments of Rs 581857/- dated September 26, 2008. I was told by the operations team at chembur that I would get my foreclosure certificate within 10 working days which I never got inspite of following up with some of the operations folks namely Mr Shivshankar and one of their sales guy (Mr Gaurav Garg). I relocated to Bangalore and sent my complete correspondence address to Mr Gaurav Garg alomost a month back and he promised to get the certificates and my post dated cheques sent as soon as possible. But even after following up for more than a month, I have not received my loan closure certificate, my post dated cheque worth 6 lakhs. And to add to the woes, I see that TATA CAPITAL has again done an ECS on 10th November amounting to Rs 13656/- and another ECS on 11th October of Rs 13656/-.
Now even though I paid a loan foreclosure penalty and all the outstanding principle to TATA CAPITAL alomost 2 months back, they have yet not closed my account and they are continuing to do an ECS from my account for the last 2 months.
I have tried calling their officials multiple times but no one is helping on the issue. Now I am in Bangalore and dont know what to do.

Regards
Neeraj Kumar
Contract Number: [protected]
Mobile Number: [protected]

I am writing this letter with a great surprise and sorrow that evn after my repeated complaints that I am not receiving bills but no body cares exept leving the panelties. And today it is extreem when talk to customer care at 01-15 pm Mr Harprataap singh talk to me like a begger, I sware if he is my employee I just kick him out immediately. Now after lotts of harrasment I humbly request to please cancell my above credit card with immediate effect but I am ready to pay all the dues immediately but I am unable to pay such panalities. I do hope that you must consider my request and do the needful and oblige.
Ashwani Kumar
[protected]

i manohar lal sharma apply a car loan in tata capital ltd but my cibil is bad match overdue in credit card but i do not used any credit card till date card my contract number in tata capital ltd is[protected].

I AM A TATA CREDIT CARD HOLDER SINCE 1YEAR.MY PAYMENT DATE WAS 2nd OF EVERY MONTH BUT NOW THEY HAVE PREPORNED THE PAYMENT DATE FROM 2nd OF EVERY MONTH TO 1st OF EVERY MONTH.THIS PARTICULAR CHANGE I WAS NOT INFORMED BY MAIL OR BY PHONE.ANOTHER THING THEY WERE ACCEPTING THE PAYMENT IN ALL THE BRANCH OF STATE BANK, LIKE STATE BANK OF MYSORE, STATE BANK OF PATIALA, STATE BANK OF SAURASHTRA LIKE THIS SO MANY BANKS BUT SUDDENLY THEY STOP TAKING PAYMENTS IN ALL THIS BANKS, MORE OVER YOU CAN NOT DROP PAYMENTS CHEQUE IN AN ATM BOXES, SO WHAT'S THE NEXT WE CAN DO?AS I ALREADY DROPPED A CHEQUE WITH STATE BANK OF MYSORE & THEY DIDN'T CLEAR MY CHEQUE OF Rs.1015/-TOWARDS TATA CREDIT CARD & THEY NEVER RETURNED MY CHEQUE.NOW I DAILY GET HARASSING COLLECTION CALLS FROM TATA COLLECTION DEPARTMENT & I TOLD THEM TO COLLECT THE MONEY FROM MY HOME THAT ALSO THEY DON'T DO.AS I AM A PHYSICALLY CHALLENGED SO I REQUESTED THEM TO COLLECT THE PAYMENT FROM MY HOUSE THAT ALSO THEY DIDN'T DO!SO NOW WHAT SHOULD I DO?PLEASE HELP ME SO THEY SHOULD NOT GIVE ME HARASSING COLLECTION CALLS.
MY NAME IS SUHAS P.JOSHI
MY CREDIT CARD NO IS:[protected]

DEAR SIR/MADAM,
AS I SENT A MAIL TO TATACARD CUSTOMER CARE REGARDING MY HOME TELEPHONE NUMBER AS IT IS REGISTERED UNDER NATIONAL DO NOT CALL REGISTRY THEN ALSO I ALWAYS GET A CALL FROM TATA CREDIT CARD (MISS RUBY WHO IS A TELE CALLER) SHE ALWAYS HARRESSES ME BY CALLING AT MY RESIDENCE NUMBER[protected] & WHAT'S THE FUNNY THING THAT NOBODY IN MY HOUSE IS TATA CARD HOLDER THEN ALSO SHE CALLS UP AT MY RESIDENCE.
REGARDING THIS I SENT A COMPLAINT MAIL TO TATA CUSTOMER CARE BUT THEY DIDN'T BOTHER TO ANSWER ME.SO I REQUEST YOU TO PLEASE HELP ME.
THE MAIL WHICH I SENT TO TATA CUSTOMER CARE IS PASTED BELOW.
WITH REGARDS
KVS.HEBBAR
[protected][protected][protected]


-----Original Message-----
From: DINAZ YEZADI [[protected]@gmail.com]
Sent: Monday, Aug 18 2008 1:14PM
To: [protected]@tatacard.com [[protected]@tatacard.com]
Subject: CALLING ON NATIONAL DO NOT CALL REGISTERRED NUMBER.

Dear Sir/Madam,
It is to inform you that I am residing in Bangalore & my name is Mr.k.v sreeniwas.Hebbar & my residence phone number is[protected]Bangalore) as I am receiving a reguler solisitation calls from your Tata Empower Card Department.Let me be more precise here, as I am not a member of your Tata Empoer Card & I am not holding any of your card product, then also I am getting collections calls from THIS SPECIFIC NUMBER([protected] THE TELE CALLER'S NAME IS RUBY) & TODAY ALSO I GOT A CALL FROM THIS NUMBER BETWEEN 12.30 PM TO 1PM ON MY THIS NUMBER [protected] WHICH IS NATIONAL DO NOT CATT REGISTER NUMBER so hence forth if I receive any unsolisitations calls from Tata Empower Credit Card then I will file a suit against your company.As my number is on a NATIONAL DO NOT CALL LIST.I strongly believe you will take this matter very very seriously & do need ful for this.
Thanking You
Mr.k.v sreeniwas.Hebbar
Bangalore

DEAR SIR/MADAM
AS I AM NOT ATALL A CREDIT CARD HOLDER OF TATA, THEN ALSO I AM GETTING CALLS FROM TATA CARD COLLECTIONS DEPARTMENT.I AM NOT USING ANY KIND OF CREDITCARDS THEN ALSO I AM GETTING CALLS FROM TATA CREDIT CARD'S COMPANY WHY?AS MY NUMBER IS ON A NATIONAL DO NOT CALL REGISTRY.THEN WHY DO THEY CALL ME?I DONT OWE ANY MONEY WITH ANY BANK!TODAY ALSO I GOT A CALL FROM TATA CARD DEPARTMENT.TODAY BETWEEN 12.30 PM TO 1PM I GOT A CALL FROM THIS NUMBER [protected].MY RESIDENCE NUMBER IS [protected].THIS IS REGISTERED ON MY NAME.
SO I HUMBLY REQUEST YOU TO DO NEED FUL FOR THE SAME.
WITH REGARDS
MR.HEBBAR

Dear Sir/Madam,
I am new tata credit card holder. (Credit card No. [protected]) I am getting familiar with this card related transactions gradually.

I used tata card towards petrol purchase. As mentioned in the information booklet, i was waiting for detailed statement, to pay due amount.

However, I started getting calls from Payment Asst. Unit to pay the charges. I was told that statement had been sent and signed by someone, however I am not in receipt of any such statement. Later I received letter from Manager-Payment Asst. Unit: dt. June 12, 2008, which I received on 25-6-08. It does not mention all the details about the utilization of card. It mentions only to pay amount Rs. 2577.18/-.

In view of the above, I have following questions:
1. Why statement was not sent in time?
2. What are extra charges charged, if any?
3. If any extra charges to be paid, without any fault on my part-why should I?
Thus, it creates questions on the service given by Tata card. I am afraid that, if this is the situation then, whether I shd continue this card in future.
(Nagnath R. Ramdasi)

Dear Team
I have a TATA credit card and there was some problem when i issued a cheque and they didnt recieve it
and I called and mailed them and issued a new cheque
they confirmed teh payment and still charged me late fees and charges
and when i asked in confirmation mail about any other pending dues, i dint get any reply

and since then i m mailing and requesting them to waive off atleast half teh charges but they are not helping inspit eof it being fully their issue

Please help me resolve the issue and whom can i contact and also i have related mails proving my urge to settle and pay but not the irrelevant charges

To,
Customer Care Dept
Tata Credit Card

Sub: Pending dispute for more than 90 days.

Dear Sir/Madam,

With reference to the gold credit card [protected] statement for the month of Nov 07, there was a disputed transaction of 995/-.The transaction was charged twice: one with 995 and another with 945.

Details of the transaction:

Bill No CHE7521
Date: 03/11/07
Time: 22:30
Table: 11
Waiter: GANES
Room No: 4

All the documents were provided in the month of Dec 2007 but no reply has been recieved till date. Due to this, interest charges are being levied in every month statement.

This is holding me to do any further transaction on this credit card and I have to calculate and exclude the interest charges every month before making the payment. This is causing me huge inconvenience.

Moreover, the communication with customer care never has the updated information and lack of knowledge on their side is highly frustrating.

They always have the standard response: "Case is under Process" but with no updates.
When I confirmed from the merchant (Mr Ramesh from Hotel Sangam Ph:[protected] in Accounts Dept), he said that he is not yet recieved the formal complaint from the Tata credit card company. He even agreed that the transaction is charged twice wrongly and willing to settle it as soon as recieved the complaint from credit card company.

I would like to take this opportunity to express my displeasure in the communication gap (absolute no transparency) between the chargeback dept and customer care dept.

I am in a process to escalate this case to consumer courts now.

Thanks
Kshitij