TATA Capital Complaints & Reviews

From: Nynand Victor d <[protected]@gmail.com> To: <[protected]@tatacapital.com>, <[protected]@tatacapital.com>, <[protected]@rbi.org.in>, <[protected]@tata.com>, <[protected]@tata.com>, <[protected]@tatafin.com>, <sandesh.[protected]@tatacapital.com>, "[protected]@tatacapital.com" <[protected]@tatacapital.com> Cc: <Bhoga.[protected]@tatacapital.com>, <ADokuparthi.[protected]@tatacapital.com>, <JKumar.[protected]@tatacapital.com>, <Bhasker.[protected]@e-nxt.com>, <CMekal.[protected]@tatacapital.com>, <naveen.[protected]@tatacapital.com>, <Rakesh.[protected]@tatacapital.com>, <ramesh.[protected]@e-nxt.com> Date: Tue, 7 Apr 2015 16:57:27 +0530 Subject: Frustrated and pathetic service. Ref. Application no.[protected] Dear concerned, This is regarding the application no.[protected] for the home loan process. I have applied for the home loan from your Tata capital finance in Kodambakkam branch and I have duly issued a cheque amount of Rs.5000 for the processing fees for the approval of the home loan on 5th of Jan 2015. But unfortunately, the home loan was not approved due to Proprietorship and it was rejected. Mr.Ponselvan from your Tata Capital collected the cheque and other relevant documents from my home. Without approval how the processing fees can will be debited from my account? Is this a new way to cheat people like me? And after several chase ups Mr.Ponselvan directed me to Mr.Sandesh, Team Manager (Mobile no: [protected]). On 2nd of Feb, 2015 speaking with Mr.Sandesh, he confirmed me that the loan has been processed and you will get up to Rs.15 Lacs and upon receiving this amount further the loan amount can be increased to another Rs.3 Lacs. But when I called him after 5 days as there was no news about the process I was shocked to hear the news that the loan is cancelled and when I asked for the cheque which I gave to Mr.Ponselvan amounting to Rs.5000 for the processing fees he neglected that the amount cannot be refunded at any circumstance. I really don’t know which bank or finance company holds the processing amount for the rejected loan? At first when signing the documents it was clearly told that the amount will be refunded if the loan approval is rejected but after receiving the cheque both the company and Mr.Ponselvan turned opposite. It is totally illegal to keep the persons money when the loan got rejected. Mr.Ponselvan and Mr.Sandesh really don’t know how to treat a customer like me. When they need a customer, they are on customer shoes but when their work is done they are not like that. The company should have really looked into this matter when the loan is rejected and could have initiated to refund the amount immediately without any of these delays happened now. And I cannot dance to the tunes of Tata Capital and to Mr.Sandesh as I have several times danced well and hence please don’t cook stories here. I need my hard earned money back. The processing fees cheque was issued in the month of Jan, 2015 and it’s been nearly more than 3 months, still awaiting for the refund. If the amount is not refunded within next 7 business days, I may go legally against Tata Capital to get back my amount by filing a complaint in court against Tata Capital, Mr.Ponselvan and Mr.Sandesh and I will publish this issues in dailies and magazines about TATA CAPITAL on how the company cheats the hard earned money of people who are seeking for home loans. I am not threatening anyone but cautioning you all. And don’t dodge Anticipating a positive reply and I really appreciate if it is done in swift manner. Regards, Victor.D [protected]

I am TATA Platinum credit card holder, Before taking the card the customer care executive committed that there is voucher of Jabong online shopping of 3000 rupees for first year on platinum card. I paid that 3000 & two months bill also but still voucher is not revived. It"s very difficult cum impossible to contact the customer care. Totally disappointed by purchasing this TATA card. Amol Pudale [protected]

These people are very lazy and ask same questions again and again but never resolve your issue. I have been asking them Closure document of my two wheeler loan since 2/3 months. They never come back to you nor update you about your query. Worst customer service I ever got from any finance company. My complain id is: 1169708

I am the proud customer of Tata Capital till September 2014 but unfortunately after that i have to say that i have made a big mistake of opting your services for both the loans - mainly for consumer product and home. Till date home loan is going very smoothly and there is no issue at all but the mess what you guys have done with my consumer product is ridiculous and unimaginable. I have been chasing you guys since September 2014, had several discussions with your Andheri Oshiwara outlet but no one is trying even to help the customer. Every body is raising their hands and diverting to the others. End result is i have to follow up with you people but output is zero. Is this the way of Customer handling? I have been charged 2 additional EMI's of Rs 5550/- each from TATA CAPITAL. Relevant documents of all the transactions have already been submitted to andheri branch. I have bought Sony Tv in last July 2013 from Croma outlet in Goregaon oberoi mall. and this complete mess is thoroughly briefed and explained to your executive who provides your so called "SERVICE" there. Okay will give you short brief of my case. I have paid Rs 33, 300/- initially as a down payment on 28th July 2013 ( given statement of banks - Rs 20000/- through ICICI bank credit card and Rs 13, 300 through HDFC debit card) . But in your SOA it has shown Rs 22, 200/-, god only knows how and from where this figure arrived. also the disbursement amount mentioned is Rs 99, 900/-, can any one explain me this if i have made down payment of Rs 33, 300/- then how can my disbursed amount becomes my total invoice amount? According to the invoice of my purchase i have to pay balance amount of Rs 66, 600/ - through EMI (option opted by me ) as my total invoice amount was Rs 99, 900 ( bill copy submitted ). And my monthly EMI given by your firm was Rs 5550/- per month. So the balance amount would be cleared after 12 EMI's being paid from my end. But instead i have been charged for 14 months, which you can easily figure out from my bank statement. And this is the difference ( Rs 11100/- ) for what i am fighting since last 2 months. Hope this explanation will be sufficient to get me the refund amount.

Loan no 4053345 As there is an outstanding amount of seven thousand change in my consumer durable loan but wherein i hv received the legal notice stating that i hv to pay 9522 and i conformed with TATA customer care executive even she told i hv to pay seven thousand change as this is fully laziness by the people working in tata capital as i hv all proofs which TATA Capital had sent legal notice and the statement how much i hv paid and the balance ... From past 2 months am asking for explanation on this they are not responding me properly and eve they included bounce charges but ECS didnt hit my bank account at all even i hv sent them my bank statement but they are not even responding to my mails am fully unsatisfied with their services. Even today i have received one more legal notice that i have to pay 9154 but in the month of NOV i have received that i have to pay 9522 how come this is possible where i checked even today in online my outstanding amount is 7900 ... Pathetic services from TATA... Regards Raghavendra B [protected]

Hi There, I am currently running a loan with tata
capital I was informed by the bank that the ROI will be 10.15% PA
however I receive my statement of account ROI was 10.25% then I spoke
the agent who processed my loan who said it will be corrected soon I
raised a request # 1057465 on which no one worked and this was closed
after 2 months on which no one even worked then I was able to find a
contact number of the agents Manager Amit
Gupta [protected] who said it will be done soon Later I raised many
complaints no one even worked on that # 1057464 # 1062192 # 1064923 #
1065331 # 1098052 I want my ROI to be deducted or want to know the way
to transfer my loan from TATA to ICICI or any other Bank.Regards,

Dear Sir/Madm, I have purchased Below Mentioned two Item from PVR Saket Croma store on 3rd June -2014 and same both products are financed by TATA Capital Financial Services Ltd, 1. Voltas 5 Star Window Air-condition (after cancellation of Voltas Split Air-condition) 2. Samsung 32 Inch LED TV This is regret to inform you that I have been continues paying for 3 products through ECS and the amount are Rs.2467, Rs.2492 and Rs.2809, first two amount are pertain to me but third one is not pertain to me for Rs.2809/- For this issue I continues follow up with your team since last six month but nobody giving proper responding every time they told its done you will get refund within one week but still this issue is not done, and this month today once again ECS debit to my account and same has been dishonor . Follow up person Name Mr.Shobit - Mobile No- [protected] (Manager Tata Capital Finance Ltd) Mr.Abhnav – [protected] (Executive Tata Capital Finance Ltd – Loan Sanction person sitting at croma store) Mr.Kailash – [protected] (Accountant of Croma Store) You are requested please resolve the issue, attached both Invoice for your reference. Regards, Ramhari Padhi Mobile-[protected]

Hi... I hold the credit card of tata.but two days before i was received call from tata credit card regarding addtional discount card... & also before activation i was asked to tata credit card executive whether any charges applicable on this card or not & he told me charges not applicable on this card at all... Then i told to executive then u can isuue this card... But after my confirmation they have deducted rs.7850/- from my credit card a/c stating that this is towards tata services offered t o you... But when i had asked to tata credit card executive at that he is not explain to regarding this deduction... Means they have cheated / fraud to their customer... Hence request youbto please take neccedary action againt tata credit card co & also action againt said executive mahesh tiwari who given wrong/incomplete information to me... I also have audio recorded proof in that no where executive told me they will deduct amt. Of rs. 7850/-.hence request to you please take neccesary action againt them &.refund back the amont into my credit card a/c.

Hi, This'll is Ravi Ramprasad jaiswal from Pune, I had applied for Tata credit card at star bazar outlate at hadapsar still I did not receive any credit card but got message saying you need to pay 560 rs on 30th oct..I tried to call the helpline number [protected] but no executive is available on this line to speak...I dnt know the against which credit card number I have to pay..and it is it is shocking I am tata employee and I have been told there will be no yearly charges for tata employee but what a rubbish is this I got a mesg of charges..plz call me to resolve my problems

Hi There, I am following your customer service for last one month but still no response. Issue Details: I have taken a consumer durable loan-4224483 in the month of August’14 and the EMI for this loan was planned to be presented on 3rd of every month but somehow due to unknown reasons it was not presented on due date. After I followed with you people it was presented on 9th Sept and I was told that issue is resolved now but again issue is not resolved as EMI of October’14 is still not presented. I have logged complaints for this and your Customer service executives are marking them resolve without being actually resolving the issue. Can you look into this as I don’t want to be a defaulter and unnecessarily pay late charges

TATA Capital Complaints & Reviews TATA Capital - Unwanted charges against emi Dear Team, I am one of your customer, Who has avail consumer loan from your company.I do not want to pay this at any cost. The EMI date is 3rd of every month, This month they has presented the EMI 0n 9th, Without prior notice, I have got a confirmation that the EMI will be on 3rd & you have presented on 9th, Which has got bounced for some reason, Now i am trying to pay online it is showing with penalty, Why shall i pay the penalty for your mistake,

TATA Capital Complaints & Reviews TATA Capital - Unwanted charges against emi User Abdul Mohsin on Sep 23, 2014 Dear Team, I am one of your customer, Who has avail consumer loan from your company. The EMI date is 3rd of every month, This month they has presented the EMI 0n 9th, Without prior notice, I have got a confirmation that the EMI will be on 3rd & you have presented on 9th, Which has got bounced for some reason, Now i am trying to pay online it is showing with penalty, Why shall i pay the penalty for your mistake.

Dear Sir/Madam, We have take loan from Tata Capital Financial services for bike. The executive while doing the loan process has converted the loan to 3 year instead of 2 year, we have written to the customer care many times that this a mistake and it should have been a 2 year loan term but nothing has been done to the problem. My first complaint raised in the email was on 26th August, after that I have made many calls and emails to them but still they are not doing anything about this problem. Could you please look into the above issue asap and get us some solution as we have tried our level best to resolve it with the Company but they do not seem too interested in resolving this. Please help us as this is really concerning and also frustrating for me to keep calling and raising it. As of now I am talking to them and they cut the call in between when I am asking them for the solution. Contract number: [protected] Contract person: Praveen V N Complaint reference number: Thanks, Nandini

Dear Team,

I am one of your customer, Who has avail consumer loan from your company.

The EMI date is 3rd of every month, This month they has presented the EMI 0n 9th, Without prior notice, I have got a confirmation that the EMI will be on 3rd & you have presented on 9th, Which has got bounced for some reason,

Now i am trying to pay online it is showing with penalty, Why shall i pay the penalty for your mistake,

I have raised a complaint with your customer care, They have guided me your customer support mail, I have send the mail with my bank details, there is no response from your end.'

Kindly revert on priority with positive response.

You can reach me on [protected] or [protected]@gmail.com.

My case reference is ##1067786##

Regards
Abdul Mohsin

I sameer khan had purchased the bike in the month of august 2012. I was a regular EMI PAYING CUSTOMER but due to some incident i failed to pay my 9 month emi. i accept my fault and i do respect your rules. but suddenly after 9 months my wife got a call from mr vinod a head of collection who was coordinating with my wife for emis. and he had given the commitment that pay your emi on 28th of august 2014 to my wife however we have his massage from his mobile number. but suddenly on 24th on sunday two guys came and taken my bike inspite of nootice that we had given and taken from vinod. as my wife clearly said that we are going to make foreclosure on 28th. Now i want to know is Tata Capitals EMPLOYESS are stupieds who doesnot have any coordination between them. before also your collection guys went to my previous address and abused my in laws. now where should i go to the media to the supreme court or where. tata capitals are only working for money they dont have humanity towards the geniun customer. we have many customers who dont make the paymnet for a long time they cheat you but beign a genuine customer i had given my address also. this is sure i am filling an police complaint that without my presance they had taken my bike and abused to my inlaws. i am writting this to the head mr Sanjeet Dawar and the CEO also. guys understand if you dont no to judge between genuine and fraud customer you better sgut down your company and set at home because you dont knoe to rule market. Tata capitals is the worst and bajaj finance is the best and dont ever say in your advertisement that you are bharosemand. fake

Hello,
This is Ashish Mude, writing a feedback and complaint regarding the TATA capital loan service.
I had applied for home loan (Plot cum construction) at TATA capital Laxminagar Nagpur branch.
First I submitted all required documents along with property documents to the TATA Capital Executive (AMOL) at Laxmi nagar Nagpur branch and ask him if he need additional documents for loan processing. He said everything is received and he will sanction loan within 15 to 20 days.
I already asked him if he need anything from my side for loan processing then inform me within 20 days as there is plot registry after 40 days.
He told everything is fine and my loan is in under process.
After 30 days I asked for loan status he told they will release home loan fund in 2 to 3 days.
Then after they were extending the date.
When at time of plot registry date (after 50 days from submitted document) they ask me to submit some additional property details document which require 15 to 20 days to collect form registry office and then they withdraw processing fees from my account.
I asked him why not inform me before 10 days of plot registry and He (TATA Capital executive) replied me that he need these document otherwise he will not process loan and was talking in rude language.
After that my plot registry is cancelled due to improper response form TATA capital service and now my token and agreement amount which I paid to the plot vendor is in trouble and lose with loan processing fees without grating loan from TATA Capital.
When I request for the loan cancelation letter then even Manager also talking with rude language.
This is completely rude behavior and improper service from TATA Capital, Laxmi nagar branch and execute Amol is completely misbehavior person.
Please improve Service and take the proper action on TATA CAPITAL's Staff at Laxmi nagar, Nagpur branch.

Thnaks,
Ashish M

Three simple questions:

1. What is your turn around time for checking the eligibility criteria?
2.How far do your agents go to meet their own targets and not keeping in mind customers' time frame of getting a loan?
3.Does Tata capital go out and verify the property before approving the profile of the person applying for the loan?

My home loan was cancelled. I have been trying to get a rejecting letter stating the reason for home loan rejection.
Tata capital has failed to print that after months.

I have been following up with all including agent/office/ escalation authority.I have got no response.
Only thing I want to know why did you reject my home loan. Plain and simple.I am not asking Tata Capital to give home loan.

I would like to raise a complaint on an issue with non-receipt of an EMI refund cheque lingering for last 3 months. Taken a car loan, account no. [protected]. I sold the car (Honda City) and foreclosure amount cheque submitted on the 1st / 2nd of May, 14. The ECS EMI was due on the next day. So, because the time gap between foreclosure and ECS EMI was small, the May EMI got deducted from the account. The amount was INR 15000. This amount is now due to me as a refund. The cheque was not received and I raised a request (ticket number 939920) to look into this - the call centre could not provide any information to me on the status. I called 3 times between 19th to 24th May and they did not have any clue on what has happenned and what is the resolution. Finally I was given the number of the Delhi office to speak to Kunal Sachdev at[protected]. Chronology as follows: Spoke to Kunal Sachdev on 26th May: he said he'll check and get back. Called up and spoke to Swati on 14th June at[protected]: she said, she'll check and get back Called up and spoke to Swati on 21st June again: she said speak to Mr. Satish Kumar Call up and spoke to Mr. Satish Kumar: he mentioned the cheque has been delivered to my residence on 22nd May. Gave me the First Flight courier POD number: D[protected]. I have checked and saw they have a status delivered and a name "Manoj" receiving it. Please note that this cheque is not delivered. The Courier status is wrong and I still do not have the cheque. Called up the offivce again on 19th July: Spoke to Mr. Neerav: he mentioned he'll get back Called up office again on 28th July: Spoke to Mr. Satish. Of course he said the same thing - will check and get back. Now this is of course a case of a forgotten customer running around and none is doing anything. I am escalating this to be resolved asap. Thanks Manas Dasgupta [protected]

Loan # 3150952. Loan was completed in Feb 14 and when an NOC was requested an outstanding amount of Rs. 1979.29 was shown. After a lot of requests and follow ups I received a statement from them which shows there are 3 bounce check charges of 450 each which after taxes comes up to Rs. 1498.5. I have been repeatedly trying to get an explanation from TATA capital regarding this but the standard response to this is " I am sorry for the inconvienience, I shall send an email to the concerned dept/I shall escalate the matter", all to no avail. I have even tried to contact the Supervisor Vinaya Kadam but she is never available and never returns calls either even after repeated requests for a call back. I tried to speak to another supervisor on 6/6/14 but the call was disconnected after being on hold for some time. Kindly advise on how this issue can be resolved. Thanks and Regards Robin Joseph

Hi, Myself Vivek Chauhan and I have take a long from tata capital Ahmedabad. My consumer durable loan account number is 3919690. It has been 2 months and there is no resolution of my complaint. They have deducted 2 EMI’s together and they said they will refund me that amount within 7 working days. Since then no one is replying me back on top of that when I called them on customer care number[protected] there are few guys I have been talking to are not co-operative at all. Ankush, Hitesh, Nikhil specially their senior Ravindra who had promised me 10 times but he has failed and he is not coming on call at all. Refund amount is: 4434. As a customer it is very frustrated because they had already deducted 2 EMI’s together and it has been 2 Months that no one is helping me to resolve this issue. This was third month and even if there is an additional EMI deposited with them they are still deducting amount every month. I have called them 300 times and I also have their recordings. Whenever I call them they will get my basic details and keep my call on waiting for 5 hours and after waiting they will cut my call. I have all the recordings and evidences with me. Can you please help me to resolve this issue? Thanks, Vivek Chauhan [protected] [protected]@gmail.com