[Resolved]  Tata Croma — Ac delivery delaying and time frame for delivery

Address:

600118

Dear Team

I have booked the Panasonic AC 1.5 ton in TATA Croma, Mount Road Chennai on 1st Nov'15. They have promised to delivered the product by next day but so far product has not been delivered. I have called more than 5 time with store but they said product will be delivered over the night. Yesterday i got the call from delivery person around 10.15 P.M for delivery, but i have given the time to deliver between 7 to 8 P.M. Croma Store person not even follow up with me whether got the product or not. i have return back the product and ask them to deliver in morning time.

Again i called to store around 9.30 A.M mobile is switched off then i went to store around 10.15 almost half an hour travel from my location to store but store not open. I enquired with watch man they said store will be open 11.00 A.M and closing time around 9.30 P.M.

I am really frustrated when delivery person call me over the night for delivery even i given the appointment time for delivery 7 to 8.00 P.M. When i go to the store they are happily treating the customer and explaining whatever the question we asked about the product but after booked the product they are not even follow up with customer and response.

I am working in TCS and I am really frustrated about time delivery and store response to customer. I am first time facing these kind of behavior in TATA Enterprises.

Please review such things seriously and take the appropriate action to not happen in future.

Regards,
K.Mohamed Uvais