Croma Complaints & Reviews

I have taken a croma split ac in aug 2013 with 2 years warrenty.and after few months it started water leakage. I called customer care they sent their executive.He came and check and said now all ok but after 2 days leakage again stated and same process going on from last 1 n half years.Now i complaint almost more than 25 times for same problem but noone is bothered.Now warrenty comes to at its end after that they must deny for entertainment...

We bought an Optima Croma Oven around 2 months and there seem a manufacturing fault in the temperature control. I haven logged three complaints and haven't heard anything yet. I am totally frustrated with croma and would never recommended any to buy from Croma. Third class service, we face the same issue last year eith our Kent ro filter bought from Croma . Ref no mum08061FS00026...

To, The Staff Management, Croma Center I (Monika Sharma) had purchased Sumsang Joy Plus Full HD 32" inch LED through Mr. Manav from your "Croma Center Inderapuram Ghaziabad" on 2/5/2015 . The next day i.e. 3/5/2015 a person from your center came and installed the LED at my place. After installation when i watched the LED I found many black spots. I immediately talked Mr. Manav through whome i had purchased this LED. I had a...

Problem : Doors are not proper, it is making noise and glues are not fixed correctly(glossy door sheet/mat). I Had bought a new refrigerator from Croma in the month on Jan[protected] and within 2-3 days noticed the issue, also raised a complaint. 1. Samsung took too long to bring top and bottom doors. pls note : I had refused to replace both doors since those were worst than the current one. 2. Croma raised one more case,...

washing machine purchased from bangalore store on 24.6.12 is not functioning.presently i am in Hyderabad, mail sent to customer care 4 days back and talk to customer care thrice . but no action has been taken. there is defect in panel board. bill detail; SLF02A[protected], MODEL NO, TL6KGFACRAW1105. contact detail; [protected]-hyderabad registered mobile no -[protected]- bangalore (not in use) kindly solve the problem. it is very urgent...

Hello, I had purchased Croma LED (99cm) from Croma store at Goregoan - East (Oberoi Mall) on 24th May. And it was delivered by the next day i.e on 25th May, the installation guy (Vijay Yadav) came on 26th May, and found that brackets to install the TV on the wall were missing, so the next day I registered the complaint for the same, but there has been no resolution for my issues since as of 3rd June. It is the third time I have launched...

Hi...

Dear Customer, your Service request AHD260515FS00008 is registered with us & shall be resolved at earliest. Please call [protected] for any query.., .., . This message received on 26 may, 2015. .. After 6 calls to customers care numbers ... Talked to 6 representative .. After competition of 150 hours ... Still gating response from croma representative to wait for 24 hours ... Thanks for you kind help ... No more product...

HI I fed with follow up with croma guys. my AC is not working past 1 month but after long follow up they had repaired but after 1 week accorded same problem and called to croma service center (their representative) but dosen't responce. they just give assurances but dose not the work as per commitments. if you don't give best service then don't gave fake assurances. Regards, Sachin Chavan [protected] [protected]@kplusa.net Address K+A...

Its been 21 days and 3 complaints (both via email as well as telephonic) to Tata Croma regarding my Croma brand 1.5 ton AC currently running in extended warranty that i have not received a SINGLE phone call from their service center. To top it, i have received - twice - SMSes that my complaint has been resolved!! What's the big point of repairing the AC later if the you make us suffer in this scorching heat of Mumbai summer. Earlier problems...

They dont care for their customers after selling the product. Very bad after sale service experience. Date of purchase:15th June 2014 Product description: 1.5 Ton window AC Brand name: Croma Problems faced: AC doesn't cool at all because of gas leakage. Response from customer support team on 21st May: the product needs to be sent for repair and will be picked up within 2-3 days and then delivered back in another 2-3 days. Visited...

We purchased this Croma Split AC 2 years back with extended warranty of +2 years. From the time we have installed the AC have been facing multiple technical issues with respect to hardware. Generally we use AC during Summer’s & with in 3-4 days it starts displaying E1 error, which was beyond understanding to the Engineers in the beginning. The harassment starts when we file the complaint, which nearly takes 3-4 working days to send an Engineer...

This is regarding my complaint number CHN210515FS00004. I registered this complaint on 21st May. Till now I have not received any call from the Technician. Every time I call Croma Helpdesk, they say the issue will be resolved within 24 HRS...I guess they have a different meaning for 24 HRS..Is this the way how you treat your Extended Warranty customers. Hugely disappointed and I promise this is my last Croma product. Thanks....

I purchased a new phone sony experia E4 from belapur navi Mumbai store on 20 May and the salesperson haroon asked me to get another sim from your store as the phone had dual SIM option and referred me to Mr irfan. I provided him all the documents and he gave me SIM no. [protected] and I provided him 250 rupees also and till date SIM is not activated inspire of repeated reminders....

Sir, I have two Croma 1.5 Ton ACs . Compressor of one of them switches ON for 2 minutes and then does not cool. I had booked the complaint on 06 May 15 as quoted in the subject line. Your service team has visited twice and say that the compressor needs to be taken to the service centre. No one has turned up to collect the AC or carry out on site repair. I have been waiting since the last 20 days without the AC functioning. When do...

I bought JBL speakers from online website and they asked me to go to a far store to pick it up. I did drive 30 km to this store to pick up this product however, as per your manager over there, it is not in stock, Please provide an explanation that why I was being sent to the store if it is not available. The manager is not responsible enough to provide me a solution or alternative. I did call the customer care however, that is another pathetic...

I had purchased One AC from CROMA vide Invoice No.SLF02A[protected] dated 18.05.2015. (i) It was assured to me this AC will be installed within one or two days of purchase. For that purpose I have taken two days leave on 20.05.2015 & 21.05.2015. On both days, no body tried to contact me. Even I have contacted Unit Manager Mr Saurabh Saxena at his mobile No.[protected], Danvee at his landline No.[protected], 4296504, Customer Care at Number...

I had bought a CROMA refrige in Oct 2013.But ever since had bought it its always had problems. The 1st times had called technician when it was still in warranty period I was told the problem in the fridge is because of me n that I had to bear the expense, WHICH I readily did. The 2nd problem arose a few months back when I had to repeatedly remind CUSTOMER SERVICE that the technician had not visited my place then when he actually did they...

Dear Sir, I have Purchase a Croma Microwave Solo20L CRM2024. Invoice No. SLF02A[protected] dt 05.03.2011. I have got some issue on the product and I register a complaint (DEL260415FS00008) on dated 26/04/2015. Next day your engineer visit us and take the panel of product with him for repair without giving any receipt and confirm this issue will be resolve in next three days. I had make a call on your customer care no. [protected]...

Sir, I purchased a Panasonic air conditioner and a pedestal fan on 24.5.2015 from your Croma store at CBD Belapur . The products were delivered today (25.5.2015). However, no one is coming to install the pedestal fan despite my request in this regard. This reflects badly on the customer service and the after sale customer support. I request you to do the needful. Regards H M Dash [protected]...

We had purchased a Window Split AC from Croma, Pacific Mall, Ghaziabad on 28th Jan, 2014 (hardly 15 months now) with Invoice Number - SLF02A[protected]. We with the onset of season requiring AC when the temperature approaches blazing 45 degrees here, the product stands as near non- functional (There is no Cooling). I raised a request on 21st May, 2015 about this issue with request id - DEL210515FS00011 and the technician visited and...