Croma Complaints & Reviews

I purchased a Croma Split AC from Croma Store at DT Mega Mall, Gurgaon ( GURGN-DLFMEGAMALL-A050) on 26/05/2013. This being my first time purchasing an AC, I was told by the sales rep that the AC was a 1.5 tonne Split AC. The installation techs also told that it was a 1.5 tonne and after over a year when I was moving to a new place for installation, I found that the AC was of 1 tonne which was confirmed by the installation tech who visited. I confirmed with 2 different techs and they confirmed the same as the AC was of 1 tonne. I called the customer care and they kept asking for the invoice details which they already had and they kept denying that the AC purchased was of 1 tonne. 1) This is outright false advertising and fraudulent sales. 2) I was never provided a warranty card with the AC which is why i had to ask for an invoice again which i saw now as the AC is of 1 tonne and this was not provided at the time of sale. 3) When I called for servicing, the tech denied service and said that he would charge for the visit as it is not under warranty but only the compressor is under warranty. Croma is providing incorrect info to the consumers and making fraudulent sales which should be dealt with severely. My Transaction ID: SLF02A[protected].

Croma Indiranagar customer service is the worst. They made us wait at the store for one insurance like 4 hrs and finally now nobody responds. I want to talk to someone senior and responsible about the same. Please take action on such people who treat customers like ( After Product is sold )
I feel sick to visit the store again to beg them to return my phone. Please resolve the issue and also pls tak action on them asap.

I unfortunately bought a TAB last year, which started showing up its true colors from 5-6 months onwards. I reached to nearest outlets customer service wing, engineer after take 10-12 days declared no issue with device but asked to press the power button little hard to switch it on ( as issue was with quick battery consumption and device not getting switched on post battery drain and recharging as well) The issue continued as we made sure the device is always charged to full as tab remains at home most of the times. After 2-3 months I pulled some time to visit the outlet again stating the issue is not resolved. To my surprise I was told after a week that engineer is claiming this as physical damage ( power button broke) which was actually pressed on his advice whenever the device is not getting switched on. Now I am asked to pay 4, 500/- to make it work...cost of new is 8, 000/-. I feel like fool to take risk of buying a product on name of TATA. Trust Broken ! Please help and resolve or advice with whom to take it up.

I had Purchased two window ACs (1ton and 1.5 ton respectively) from croma retail, MGF Grand mall, gurgaon on 11th March 2013 in the name of my wife Radha Dey. Voltas provides 1 year product warranty and 5 year compressor warrenty. we had also taken an extended 2 year warrenty for the product on the day of purchase from croma. The 1.5 ton window ac started having problems and worn down hence I had launched a complaint in croma customer care on 14th of September 2015. The product is still in warrenty and croma agreed to it. We had made several calls to the and received several calls from croma as well as voltas customer care but nobody came to resolve the issue and still today when i call, the customer service personal says, "I know you are facing problem, so i would raise an issue". then nothing happens. Its half a month passed we had to sleep in humidity and have sleepless nights. Am never going to buy products from croma again.. Invoice number: SLF02A[protected]

I had purchased LG washing machine in 2012 which had 2 yeras warrenty and above that i had purchased 3 years extended warrenty.Last week our washing machine stopped working as the water is not getting drained. ihave registered complaint with croma customer care on 28-09-15 but till date nobody has attended the issue. I call the customer care alternate day and they ensure that somebody will attend the issue today but issue remains unclosed.Request your support and guidance.

Made a telephnic complaint that machine is not retaining water on 22/09/2015 morning. It is on croma extended warranty. Hv bn calling since yesterday morning and evening and getting only one reply.PL GIVE US 24 TO 48 HOURS TO RESOLVE. IS THIS EXTENDED WARRANTY BUSINESS A BIG HOAX???? Y V K PRASAD HYDERABAD

Croma has the worst after sales service ever. I bought a VU led TV a few years back and also bought the extended warranty along with the TV. Now during the extended warranty term, the TV is giving trouble. As per VU technician, the TV needs to be changed and is covered under the extended warranty. VU and Croma do not have the same model in stock. So they are offering the lower credit value towards a new TV from them which is smaller in size. If I want something of the same size or similar, then I have to pay a large sum of money for a new TV even though the old one is under extended warranty. Horrible service by Croma. I registered the claim in July . claim number 176605. The Croma customer, VU team and Croma extended warranty desk have been passing my call around without a proper and acceptable solution for the past two month.

Complaint/Service order DEL150915FS00004 Facts: 1. 16-Sep-2015 --- service engineer visited and found AC Gas (refregerant) is not enough, he said AC will be taken to service center and AC Gas (refregerant) will be filled. He has given mobile number of Mr. Mukesh ([protected]), who is incharge of this service. 2. I was wating for it and no call / intimation received till 19-Sep-2015. Then he (service engineer) gave me mobile number of Mr. Rehan ([protected]), who is superior of Mr. Mukesh. I called him, he assured that 19-Sep-2015 will be done. Then Mr. Mukesh called me say nothing and cut the call. His phone always busy and till time I have not received any call/ intimation. 3. Till time I have not got any intimation, rather I following it up daily. Please look into it and resolve it on priority. Regards, Koushik Das [protected]

Hi, Again this is my second time in this year and last three months. I have purchased a 1.5 ton Croma window AC last year in June. It turned out to be faulty this year in May it took me 15 days to get that repaired after chasing these guys on a daily basis. Now again the AC has developed a fault as its a manufacturing fault and the cooling coil needs to be changed. I registered a complaint their technician came after 5 days and then said the AC will be picked up and will be sent to repair center. Its been over a week but no one turned up. I used to call these guy on a daily basis the repair center manager and they say it'll be done today or tomorrow. I'm just fed up with them and its been over 10 days that my AC is not working. I am just raising this complaint to let croma knows that I'm going to take a legal action against Croma now. Also I'd recommend all of you who are reading this not to buy any Croma products as they are liars frauds and theifs. They just steal your money and give you faulty products. Thanks and regards Sunny Aggarwal (+91)[protected]

I gave my lenovo laptop for charging problem repair at croma south ex delhi on 31st august under extended warranty. 10 days later after complaining to the helpline no. I received a call that I should go and meet the service centre directly as they need some confirmation about payment for repairs not covered under warranty. When i went there i was told that only verbal confirmation on telephone was required and this was clearly told to the croma executive 1 week back, but still the executive made me go all the way down to the service centre. Anyhow, after the confirmation on 9th sept. I have not received any intimation. The service centre is not picking up my calls. The croma executive told me that he can not help me. The customer care helpline always gives the same excuse asking for 24 hours to reply. This is the most pathetic customer service that I have ever encountered. PS: complaint no. SR[protected]

Date-14.sep.2015 my name is nishchal kumar singh. as i purchased hp laptop from the croma retail store, escon temple road, on 15 august 2015, sales manager told me that he will provide me all the softwares only after 25 august i agreed on that today i went there with my laptop i asked the salesman to provide me the softwares that he told me at the time of the purchase but now he is giving excuses like - 1. do you bring your charger . 2.do you bring pendrive. 3. why are you so late . 4.and he also talking in very loud voice. i requested him that sir please i am student of gujarat national law university, and i came late thats true and i also told him the reason that sir my exams were going on and sir after that i was sick . but why are you not giving me the softwares then he replied in a very hyper manner and talked in very high tone. that 'ja phle charger leke aai or ha jaha complain krni hai na krde ' . my college is 40 kilometres away from the croma retail . my request through this complain letter is that please give me the response of my complain and pleases help me in taking the softwares from him . and i want him to be kicked out from gthe company so that he will understand that how to deal with the customer .and how to talk with them.

This is the worst experience till now where I have been repeatedly calling Croma customer service for leakage in my washing machine. The only answer I get is, the technician will be visiting before 7pm or in 24 hours. No one has visited and I am chasing the customer every alternate day. The customer car keeps apologizing but aren't doing anything. I have no clues how to get my machine repaired.

I purchased Panasonic 6.2kg washing machine from croma (Central Square mall, Vadodara, Gujarat) on 5th Aug'15. The sales while pitching the product said it has 10 years warranty. After 2 days from product delivery at my residence, the Panasonic technician came to give demo of the product and fill up the warranty card. I was surprised to hear from the technician that the product has only 2 years warranty. He also said that the Croma must have given the product warranty from their end and I should call customer care. I found his reply suspicious and immediately called Croma customer care to find out what the matter was. They said they will arrange a call back, but no resolution was given on the call back. They just said it is a miss-communication from the sales person and no such warranty can be provided. I again called customer care number and this happened for more than 5 times after the date of purchase. I intimated the girl named Alpa who was calling back that I am about to lodge a consumer complaint, so she said they are ready to give 10 years warranty on my washing machine and technician will come again at my residence to do the formality and will give in writing on the warranty card. But no one came. After taking follow up again with customer care, they refused to provide such warranty again and said it is not possible, please understand and adjust. I also received call last week from Panasonic Area Sales Manager Mr. Kamlesh, who said they will terminate the sales person who gave wrong commitment to me but they can't provide me the committed 10 years warranty. He also said Croma will compensate me with a Microwave oven if I want. Mr Inder Kumar, who is floor manager at Croma called me yesterday and said please visit our store we cannot take the product back but have a gift for you to compensate the warranty which we committed but not able to provide. I went to the store today and he said he will give me 1000 Rs gift voucher instead of 10 years warranty. I am really frustrated because of the service Croma is providing. I have been chasing them for resolution from last 1 month but they are just passing the ball from one to another. Sales persons, Customer care, Floor Managers and even Panasonic representative is giving fake commitments and harassing me by making me call them frequently, asking me to come at their store but still not providing any resolution. I just want 10 years warranty on my washing machine or money back.

We had purchased LED TV in 2012 from croma of "CROMA" brand, however, due to some problem it was not working properly during Aug 2015 for which we complaint at call centere. Though it took long time, but the part which had the problem was not available at local store and so they replaced the wholepiece of LED TV to us. My previous complaint is fully resolved and we are as a customer 100% satisfied with CROMA, Himalaya Mall, Ahmedabad stores services.

We purchased a Aquaguard water purifier and Microwave Owen on 15th August. We have not received the delivery the Microwave oven yet. We spoke to 1800 customer care, the store manager Narendran all of them said will get back however we have not received any proper response on when will receive the product from Croma yet. We have done many follow-ups with the Manager Narendran and customer care however we are being failed on every attempt. It’s very humiliating to keep following up for a product that we have paid 3 weeks back. Bill # SLF02A[protected]. Please help us to get the product delivered ASAP or refund the money, as we are running out of patience with Croma's Lousy, Pathetic customer services.

My croma semi washing machine spinner stopped working and it is under extended warranty. I registered a complaint on 26th of August 2015 and till now no service person has turned up. I keep calling them daily and all they say is within 24 hours a technician would be visiting. But nobody turns up even after repeated calling. I think extended warranty from CROMA is a big fraud. Please donot take extended warranty from these fellows. They keep bragging about customer's satisfaction being their highest priority but do not fall for them. I now regret my decision of buying and taking extended warranty at CROMA. I have now wasted almost 100Rs in calling them daily and donot know how to proceed. can somebody tell me any way with which I can sue Croma?

I wish to complain about your led product Model-CREL7145 SR -CREL[protected]. I am complaining because since product recieved im trouble with disply issue. When I first learned of this problem, I contacted your customer care and registered complaint against the warranty about the same issue . Call no. MUM130914FS00104. but no one contacted yet. I believe that this response is unfair because my product was warrenty and company should attend this as per agreement. Now said product issue is out of control and nothing seems in LED screen and this is only becouse of your irresponsibility...! Im looking possitive reply on that within timeframe and If I do not hear from you within a day I will file complaints with the I may be contacted at the above address and phone number. Customer name - roshna narayan hande Mobile No - [protected]

Hi I am prashanth currently residing in Bangalore and a very loyal customer of croma till now, , , , , but now after the problem I faced the customer care service I will never ever purchase anything from croma and never advise anyone to purchase from croma...infact I was such a loyal customer that I had purchased my tv, laptop, airconditioner etc but for a microwave oven which was of croma brand spoilt their reputation completely ...it has been one month that I have been following up with the customer care to rectify my microwave and they have only given me false promises ...this is basically mental trauma for a person to constantly follow up and how many false promises from their side and to top it up I have taken cromas 2 yers extended warranty which is just a waste of money...my family, frineds and me trusted croma so much that v never purchased anywhere else especially not online just cause of the faith in tata enterprise but never again ...there is absolutely no difference cause I might as well purchase from online if this is the after sale service...they cant fix a simple microwave oven and so many false promises that I am so deeply hurt by their after sale service team...a simple yes of no would have helped rather than me constantly following up for a month and getting hurt like this...its not the matter of money cause I don't mind buying a new microwave definitely not from croma, , , , , , a simple yes or no would help and their supervisor kamal is pathetic at work and their customer care is sadistic in making ppl wait...im deeply hurt by croma and want to warn as many ppl as possible not to purchase from croma and plz beware of extra warranty

I purchase Samsung LED 81cm 32F5500 on 11th January 2014 from Croma (Bangalore) with 2 Years Extended Warranty. The OEM Warranty got expired during Jan 2015. Post the Warranty expiry the unit has been faulty 4 times and all 4 times the issue is same i.e. the LED Panel goes faulty and doesn't show any display. Although Croma has replaced the LED Panel 3 times but now the same issue has repeated 4th time 2 weeks ago. This is becoming a huge inconvenience for us. I did my due diligence and found out that this particular model of Samsung had issue and now the model is discontinued. However I am totally stuck now. After every 1 or 2 months the same issue has happened since Jan 2015. I refused to get the LED Panel change from Croma and asked them to provide me a permanent solution as the same issue has happened 4th time. There is no guarantee that this issue will not happen again and hence I have asked Croma to provide me a unit replacement in coordination with Samsung as this product itself was faulty. They asked Samsung to attend this call and Samsung Engineer said that the cost of change would be around INR 14K. He admitted that this particular series had this problem but he cannot write it down official as he will be fired. Can somebody help please? Croma Services Request No. SR[protected] Dated 3rd Aug 2015 Samsung Ref. No. [protected]

I purchased an HUL Pureit water purifier on 5th June-2015. There was a 5% cash back option if purchased using ICICI Debit Card & were told cashback would be credited on 7th August.till now it hasnt been credited.I have already lodged a complaint via mail to Chroma.But no reply. On enquiring with friends it turned out this is a common practice. About time such malpractices are brought out and made public. Invoice No:SLF02A[protected]