Croma Complaints & Reviews

I have bought two Hitachi split AC Invoice no SLF02A[protected] on[protected] form croma Kandivali mumbai. I have been told that I will get three free services within one year. But sorry to inform you that I got only one service till date that to in March 2015. When I have contacted Hitachi customer care center they inform me that you product is out of warranty. I surprised & shocked that Hitachi customer care they have not infrom me in...

I have order for pureit water purifier on 25th june and was committed delivery on 1st july. In spite of regular follow ups my product was not even dispatched..now they say it is out of stock...I guess they r earning money by the way of interest...take customers money and keep it in bank and earn interest and then refund it after some days...worst of service from any ecom company.. Hate it...

Hello sir, I have purchased WD my passport ultra from ansal g.noida store. Hard disk was not working. So i returned it on 7th day of puchase. I am not getting confirm answer from chroma representative when i will receive replaced product and whether it will be replacement or repair. They are keep on delaying date. First they told me 3rd july. Now they are saying 9th July.They are keep on giving worthless reasons like replaced product will...

I bought a Croma 5* AC 1.5 ton on 25th April, and within 2 months it stopped cooling properly for which I raised a service request on 12th June. The technician who visited after a week said gas needs to be re-filled. It has been more than 15 days now, and I have called the customer care 4-5 time, escalated twice but all in vain. I am yet to get the issue fixed. Are you really a TATA enterprise?? What kind of reputation you are building up??...

Dear Sir, This is not actually a complaint, but a request. I wanted a bill receipt regarding the purchase of my Samsung galaxy note 3 neo. I have lost my bill. So it is request to you, to please issue me a bill receipt. Phone details - Mobile phone - SM-N7500ZKAINU Code - *351665/06/660266/0*...

Hi, last week on 19 june i have brought a Panasonic LED from croma mulund branch. Invoice Number is SLF02A[protected]. That time i am told that one philips sound bar is free and i will get in next two days as right now not in stock. Then 3 times i have raised complaint but no proper response from anyone. Worst services provided by croma. Thanks, Deepak [protected]...

Hi, I have purchased 190 L croma refrigerator in July, 2014 from kondapur store. After delivery of this product i have checked that freezer was not working properly, ice was not forming.so i had raised a complain that time and it was resolved and ice was getting forming. but recently i have checked that there is lot of ice is freezer so i was trying to do defrost by pushing the defrost button but defrost is not happening and after...

Dear Sir, We had purchased a CROMA 190L Refrigeration vide your Invoice No. SLFO2A[protected] dt.[protected]. Now we had some problem in the refrigeration so we complaint through customer care. The Complaint No. CH1140515 FF00004 dt.14-5-15. But so far no any proper response & service co-ordination with your service teams. We are suffering for the past one month due your non co-operation and irresponsible activities. If you can’t able...

I purchased Lenovo laptop from Croma with 3 years extended warranty (extended warranty provided by Croma). In February 2015, I submitted laptop for repair due to hardware problem causing BSOD. On replacing hard disk and processor, it still gave me the BSOD. After that, I submitted the laptop 3 more times and the problem persisted. Now Croma claims that it is a Windows OS or other software issue. I emailed them the log files to confirm...

I purchased eureka forbes's water purifier in march 2015 from CROMA< MAHAVIR NAGAR, KANDIVALI(W). registered complain about leak in it on 10th june2015. service request no. isBOW100615FS00002 today is 25th night, I call daily on customer care number, daily I get same answer that your problem will be solved today. how can a reputed company like Croma be so careless about there customers?...

I bought a Croma 5* AC 1.5 ton, which is under manufacturer warranty for 2 years and I purchased additional 2 years extended warranty. 1st year I never had any problem. I used the general service twice, wherin a technician came to my place dusted the filter and went off. I reported a problem for the very first time and it took 1 and half month for the service it. I really felt the pain in wrong place in following up with them. I was kicked...

I have purchased Samsung washing machine on 09.10.11 from Tata Croma Mulund shop & I have also taken 2 years extended warranty by paying additional Rs. 1, 000/- . Samsung is giving 2 years warranty & with extended warranty it is valid up to 09.10.15. I have registered my complaint on telephone ([protected]) on 19.06.15 my complaint number is SR[protected]. I am following from last 3 days about status of attending my complaint, every...

I am NRI and I have bought Air conditioner and its under warrenty and i register my complaint after 2 days engineer visit and told me compressor needs to replace, , , Now three weeks and every day i am follwing with then and they just simple said contact you after 24 hours and nothing and i dont know when they gonna repair or replace compressor., , I just bought because its made in india but i guess its my biggest mistake....

This email is in regards to the issues I have faced with Croma. I have detailed below the trouble I have gone through & attached all the necessary receipts including dates for the product issues I have faced with Croma. Name of the customer - Shankar Menon Name of the store - Infinti Retail Limited Trading as CROMA situated at Mulund West. First issue - I bought a Croma Win8.1 Tablet from Croma on 28th January 2015. I gifted this...

I bought an Optima oven from Croma retail outlet in May 2015 as a gift for my mother and found the temperature control to be inconsistent (Others have made similar complaints on this forum). On May 26, my complaint was registered under DEL260515FS00141. Since that day I have followed up with Croma numerous times both by email and phone. Emails appear to be answered by automated systems which cannot even understand the issue and calls are...

Hi, We have purchased croma brand split ac 1.5 ton with extended 3 years. the croma technician installed the carrier in neighbors sunshade with so 4000+ rs additional charges and the installation was not proper Inspite of repeated complaints. No action has been taken all the tickets are closed without proper confirmation from us. And pathetically the customer support personnel give lame excuse and lie customer mobile not reachable. Inspite...

I purchased a hp laptop from croma in june 2013 with an extended warranty of 2 years from croma. The in - built webcam stopped working due to which i submitted the laptop to croma in april 2015.

Now a webcam replacement will take one day. But i agree that croma gets a lot of complains so i give them three weeks. After six weeks when we went back to ask the guy for our laptop, he said it will take more time. Then we said we...

I purchased an Electolux Refrigerator from Croma retail, Sadishiv Ngr, Bangalore on 25th May 2014, wide Invoice number SLF02A[protected]. The product came with 2 years product warranty and we additionally purchased 2 years extended warranty. On 8th of June 2015 the product stopped working and we fled a complaint with Croma service center (SR[protected] and SR[protected] & BOS110615FS00007). No progress till date and we are being told that...

I bought a water purifier of eureka forbes Aquaguard (RO+UV+TDS) worth Rs 16, 574/- on 7th June 2015 from croma (R Mall Thane). It was been informed to us that installation will be done in 48 hours by the professional and the same is mentioned in the installation manual of the product. Now it's almost a week and no one has turned up. We tried calling both Croma as well as Eureka forbes but both of them keeps on telling that the other...

I have bought a washing machine (videocon model VS75Z11 7.5kg) on 07/06/2015 and got delivery on 08/06/2015 with wrong model. Since from that day I have put complaint with the customer centre and every day getting time of 24 hours to resolve the issue. Croma knows only to sell product and harrrase customers and dont know to resolve issues made by croma....