Croma Complaints & Reviews

Today i have seen the dirty face of TATA firm CROMA which i used admire for their ethics, social works and value. Unfortunately today sad to say that it is money making company without any value and ethics:
Issue:
1. I had redeemed my points of HDFC card against 4 croma cards 1000 each.
2. At the time of redemption nobody had told me about expiry of card.
3. Expiry date is not embossed / written on the card like any gift cards.
4. Earlier i had come to croma to purchase table fan and coolers at Malad shop but, could not use the card as the shop did not had the stocks.
5. Today when i had come for purchase i have selected few items so that i can use the card but, the team at SHOP says card is expired and to use this card i have to top up Rs.500 each on individual cards that means to use my Rs.4000 worth card i have to charge Rs.2000 which is 50% of my card value.
6. When i explained i don’t have extra need as i don’t have any immediate need of buying for worth 2000 in electronics item, i requested them to consider the card as nowhere it is written expiry information but, the staff denied saying this is company policy, i strongly feel cheated and found this is unethical practice.
7. My image of TATA group wiped and decided to close all association with TATA groups and returned the GIFTS card at the shop.
7. Irony is nobody at shop were clear about the expiry logic few were saying its 6 moths another few staffs were saying 365 days, the staff at your shop was no were not clear about the validity of but, the croma team expect me to Guess the expiry of the card without any communication and writing on the card.
Contrary, i had issued with a HDFC gift card, which had clear embossed expiry date, in spite of all these explicit information after the expiry when i approached them they reissued the new card with extended validity . I salute their customer centric approach and good practices and i feel pity about CROMA business model for cheating practice.
Good bye,

I purchased a dell laptop from croma retail. They gave me a cash back gift card worth 2500INR, which they said would take 15 days to activate once registered, i tried purchasing online with the card but there was no provision in the online portal. I called customer care and hey said their online portal is temporarily down and to try after 15 days, even after that i was not able to purchase. So i called the customer care again to ask them till when is the card valid, he asked the card number and other details and told me that the card is valid till 28 feb 2016, when i went to purchase from the store with the card the rep there said that the card is expired in december 2015 and there has been a miscommunication. i asked them what the solution is and then they sent me to the customer service cell. i went there and he said, sorry we cant do anything just forget about the money and if you want to do cash purchase you can stay else please leave. I kept asking them a solution, he pointed at a wall and said call customer care, if they give you a solution then come back!. We called customer care and explained the situation. they asked us to go back to the store to talk to the manager, we went back, and the manager sent us back outside. This was the most humiliating experience in my life! They kept pointing fingers at each other and asked us to go here and there and do that and this. but in the end the solution they gave was to forget about the money that too for their own miscommunication and carelessness.

Hi All,

I had ordered for Samsung Galaxy J7 on 25/02/2015 and the same was delivered on 26/02/2015. I have 2 complains as below:

1. I have received the invoice but it doesn't contain any IMEI no. if something happens to my phone and it's under warranty, How will you ensure that the invoice is for the same phone if IMEI no. is not mentioned on the invoice?

2. the product which is delivered to me is used one. when I switched on the phone. I can see that there are few missed calls and sms made on 20/02/2015 when the phone was not even ordered. HOW YOU CAN DELIVER THE USED PRODUCT??? I want the replacement of the product asap that too by 27th Feb 2016 at any cost. also you have to compensate this as I had opted for express delivery and paid extra money for it.

let me know what can be done from my end. I am attaching the pictures of call logs & SMS alongwith the invoice. I am ready to get the replacement at my nearest store. please resolve this asap otherwise I'll be forced to go to the consumer court.

I have purchased TV from croma, panchvati, Ahmedabad, Gujarat. It was my really big mistake to deal with the croma. I purchased Tv with the offer of sound bar and woofer. I got delivery 2 hour late and they forgot the sound bar.
I specially had to go to croma office and collect my soundbar.
They told that within 48 hour they will come for the installation and demo. I had call them many time even though I am not getting proper reply.

I am again and again doing the follow up they they are not even bother to respond in proper mannner.

Its my really big mistake that I deal with croma. Next time I'll not purchase anything from croma or not even recommend anybody for it.

Third class service and they don't have value of their customers.

Hi, my name is Manish.I ordered a mobile Lumia 640xl lte from Croma retail online.than I cancelled the order by sending email to Croma.But after that also Croma has delivered the handset to my address. My house house was locked so the mobile handed over to the building watchman. Than I called Croma customer to take the mobile back and refund the money. I told them that I have opened the box and inserted the sim. Croma ecommerce depart agreed for it. mr.mohammad Gausi is In ecommerce department Croma committed me that they will refund the full money or we buy the mobile directly by visiting Croma of the same amount.he said that he had sent the confirmation email to Croma retail showroom Meenakshi mall, Bannerghatta road. Than I went today to Croma retail showroom and they said we didn't got the permission from ecommerce. Than the lady Ms Shridevi from Croma retail showroom called Croma customer care and spoken with Ms Sushri in ecommerce department and she said to give new mobile to customer and she will send the confirmation. But after some time Shridevi from Croma showroom said to me that still confirmation email is not received properly. Than again we call customer care and in last customer care told Shridevi to call Mr Manish Mittal (head of Croma ecommerce department ) and again he said that we can't take the mobile back because u have opened the box and used the phone. Still this matter is going on but they are not confirming me when will I get my money back. My order number was SLE006EC0006748. Complaint number is SR[protected].
Request you to help me in this issue as Croma people have cheated me.

I have purchased washing Machine from Chroma along with Extended Warranty .In last year aug when i complained on croma extended warranty cell, they informed me to collect 1000rs which is balance . nov when i had gone to the chroma outlet they informed me that the money can be given within one month but no such information was given by any executive earlier n phone ...i have visited many times times outlet but no one is helping me .

I went to saket croma store near PVR cinema (E-150) on Feb 14 2016 to buy a bluetooth speaker. That model of speaker was not available but available in warehouse. I was advised by the people in the store to buy the speaker online and redeem by gift card online only . I was indeed guided how to redeem online. I did as they guided me. Online transaction was successful. When I called customer care to ask about delivery details they told that my transaction was cancelled. But I got no intimation that it was cancelled. They reason they are saying is that gift card had problems with online. If they are having problems why are they keeping the option. The customer care is also highly not responding. They say gift card can be redeemed only in store. When I go to store they guide me to transact online.

My black berry mobile 9720modal 3years under warranty, i given my mobile croma store andheri west opp infinty mall not running condition before 4month no any update my mobile bipin gupta-[protected]

I bought HTC Desire 728 g 3 weeks back Croma Anna Nagar I've been a customer for over many years but this time I have been fooled and cheated by handing over me the defective product buy your Croma people I took phone on the 11th day of purchase to the Croma showroom from where I have bought because the phone was running very slow even though I had half of space available on internal memory but you people say that day phone won't be replaced

I ordered a croma headphones order no. SLA055EC0000242 with express delivery (100 rs extra charge) which official have 24 hr delivery time (As per their official website). It was a gift to my husband on his birthday but they did not deliver it in even 2 days.
I make n no of calls and mails to customer support but they were not able to tell the exact position of my order. After that I puchsed headphones from outside and claim cancelation and refund for my order of on 22 Jan 2016.
Today on 8 February the status is same neither I got my refund nor customer support gives me any satisfactory answer.
This is the most pathetic online service I have seen ever. Kindly help me in settle my refund.

Hi team !

As i have bought so many acquition from croma but I have been facing troble with al the apliances I bought from there .
My latest acquition was Microsoft mobile fone since the day of purchase phone is over heating You can't even hold the phone.

Croma and microsoft have denied to assist futher . I have written a complait to CEO of both respective company but that is unheard by them .

I purchased a Dell Inspiron 5558 laptop on 9/11/2015 from Croma retail Hadapsar and I received Gift card worth Rs2500 along with laptop, the validity of gift card is 3 months from date of issue according to their T&C so I activated gift card on 23/12/2015 and received confirmation message but now on 5/02/2016 and 6/02/2016 I tried using gift card to make a purchase, the Croma retail Hadapsar authorities said the card is deactivated and should have been used early to gain benefits now its useless but since card validity is expiring on 09/02/2016 how they can deactivate card before 3 months so its my request to please take some actions as its exploitation of customer.The solution which I can suggest is that either activate the card with balance of Rs 2500 or refund me or allow me to purchase any product worth Rs 2500 for free .The product details are as follows:-
Invoice no:AIF02A[protected]
Invoice no:SAF02A[protected]
Gift card no:[protected]

I purchased a coffee maker from Croma's online store. The same was delivered to me on 20th Jan 2016. The product was received damaged. I called the customer service on the 21st and also emailed them with images of the broken product. Thereafter I have called at least 6 times in the past 8 days and sent 4 e mail reminders and all I've got is one mail saying they are looking into it. Even after talking to a senior today, Mr Kamal Kumar, all he could tell me is that they will "probably" pick up the damaged product tomorrow. I am appalled at the level of service of Croma. Would never recommend anyone to purchase from their online store.

Dear Sir,
I am sad to say that the customer service at your show room on Nungambakkam High road in chennai is really pathetic. On December 19, 2015 i purchased a Bajaj Baking oven and a cake mixer-Croma product. I very clearly told the sales girl in attendance that i am 65 yrs old and please dont make me come again for the guarantee card and baking oven instructions. She assured me that every thing is checked and packed inside the box. To my dismay when i opened the container i was aghast to see that there was no instruction booklet nor the two year warranty card. I was also told that i would receive a mail.
Till date i have received nothing, neither a bill nor instruction booklet nor guarantee card for the product. I paid a sum of RS10399 totally thru my HDFC- CARD.
I request you to kindly look into the matter and ensure i receive all my documents.
I would also like to add that your sales persons are a reluctant lot at this show room.
I have purchased goods like a fridge, etc from your Hyderabad showroom and i must say i received very good customer service.The reason why i decided to buy these products from CROMA. It turned out to be very disappointing.
I hope i do receive a proper reply to the above.
Mrs Susheela Rhine

I registered a complaint on Jan 1st 2016, techincian visited 2 or 3 days later anf said motor was fault and will take 7 working daya to replace it, I waited fr 7 working days amd he said it will take another 7 working daya I waited fr another 7 working days but after that the tichnician was noy answering my phone call so i called customer care and they asked 24 hr to get an update, but no update, i called agai and they said another 24 hrs i still waited and same story so i I called them again and spoke to a floor supervisor, she arranged a call frm the service team and they said replacement part was shipped ans it is in transit will reach by saturday or sunday ie 23 rd or 24th. I called them on 25 th morning to check the status and they said will check and update me immediatly but no call frm them and they too not answering by call. Called customer care again and they are saying it will take another 7 working days to get the replacement. so i have to wait more than month yo get my Croma washing machine ready not sure will they get it fixed within nxt 7 days. Are they waiting fr my warranty to get void so that they can charge me? or this croma service works like this ? Im sure i wont get any reply or call regarding this issue by writing it here. Anyways if it will visible fr other customers please do go for any Croma products, their service will be like this, the wrost everr service in my life time

Dear Team,

This is in reference to the order no 237711, Invoice no SLA010EC0000077, I have ordered one memory card on dated 23.01.2016 with option available PICK FROM STORE.After online payment done successfully I got an invoice no SLA010EC0000077 and I was informed to collect the product within 48 hrs.

When I had visit at mentioned STORE address GHOD DOD ROAD, CROSSWAY MALL, RAM CHOWK, SURAT, GUJARAT.

I was waiting there since last 45 minutes but they just keep telling me that it is in process please wait.and after 45 minutes they just told that its out of stock and how is it possible that you got the invoice no.

After that on Saturday dated 23.01.2016 I have lodged a telephonic complaint with Service Request No. SR[protected]. The executive told me to get a response a within 24 Hours but till today dated : 25.01.[protected]@10.50Am I have not got a single call.

Please suggest me what I should do.Very much disappointing with this.

Y day- 23.1.16 at 2.45 i had booked & paid the money to buy Eshaver in Croma. It was suggested by the site that i may collect in Malleshwaram, Bangalore branch. When i went there in the evening to collect the product. It was told that since invoice was not raised by Croma OL, Branch cant process the order. Further they said there is no such product matching the order & asked me to collect in Banashankari or Rajajinagar branch. Now i.e. 24.1.16 at 4 pm also the invoice was not mailed to me. It was informed me by the Help center needs 24 hours to resolve. "Falthu systems, attitude of branch, Croma, time waste, , agony, tension of customer...can any body plug the gaps...?

I have Carom microwave oven, purchased around last 2 year back.
Hitting is not been done, in-spite of all functions are on.
Regards
Mukund Patil...

Hi I was trying to place an order on August 2015 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs. 5000 which I consider is huge. Could I request you to help on this regard? Card Number: [protected]...

We have ordered Dell Inspiron 5558 from croma online on 3rd Jan 2016. There was no updates till a week after that the chain of follow ups have started. We have followed up multiple time and after 10 to 15 days we got a response saying the laptop is out of stock. Few other laptops were given as a option for replacement with low configuration and high price. At first place if the laptop was out of stock why was it in online display? We have bought it with EMI option and our 1st EMI is cut also the credit card statement is generated. Now they are insisting to cancel the order. Who will bare the processing charges of the bank.. reply to this question was they are not aware about it. Very disappointed with such a pathetic service from croma. Would spread it to max people as possible to not to buy any croma product.