Croma Complaints & Reviews

Following EMAIL SENT. PROBLEM WITH THE PHONE CONTINUES. Croma is not leaving upto the Legacy of Tata's. One of the worst experiences in dealing with an electronics store. Did not expect them to behave in such a fashion. Dear Sir / Madam, Inorder to get the details of the said complaint, please refer to the history in your system for our numerous phone calls for the said matter. Summary asf :- - On 12th Dec., approached Croma for repair of new C4, bought in April. - Complains were 1) connecting to a wrong number upon dialling of a number 2) phone acting on it's own and running all sorts of apps and programs - It was checked by the Sony counter person and the CSD lady, who advised, that, indeed, there is a problem. - as advised by CSD dept., that, it takes 1 day to get phone repaired, so, better to give phone for repairs on 13th December and same can be repaired and returned by 14th December late evening or 15th December afternoon. - did request for a replacement phone, as, did not have a backup phone, to which, the store personnel advised, that, it's a matter of only 1 day for repairs. - Phone, handed over to Croma on 13th December. - 14th Dec, no update from Croma - 15th Dec, did contact Croma helpline, who suggested, that, store personnel shall update in 24 hours - till 16th december, nobody contacted - Again called up and escalated matter to supervisor, who assured, that, store personnel shall surely update before 16th Dec 1800 hrs - Got a call from the Sony service centre, stating inability to repair phone due to internal software issues and assured, that, store and service centre shall update and return phone on 17th. - Till 17th December, no update from store at all - On 17th December, again escalated matter to customer care, who again apologised profusely and advised, that, within 4 hours, store shall update - On 17th December, called up Sony service centre and fired them. As per them, who were very courteous, stated, that, the complain of phone hanging and app not working shall be solved very soon. - Was frustrated, as, those were not the reasons offered to Croma for the repair. - Sony personnel stated, that, same was offred by Croma store. - Offered them, the correct complains and got a assurance, that, phone shall be ready by 17th Evening or 18th Morning. Very courteous and helpful staff - Then, received a phone call from store (After 4 days), who rudely, stated, that, phone is under repair and it shall take a week for repairs. - did inform her, that, she is lying, as, Sony have confirmed, that, the piece shall be ready by evening. - Did try to advise them, that, they are telling lies about the phone repair taking 1week, as, Sony had already confirmed repair completion the same day or next day. Demanded to talk to the Store manager. It was advised, that, there is no store manager for Croma and have to deal with her only or a man called Milton. - Had to argue with her on all the points, (no updates, wrong delivery dates offered, wrong repair request etc.) at which time, she just banged the phone down. - Did call them again on the same number. - Upon hearing our voice, the lady again banged the phone down. - Called her up the 3rd time, advising, that, banging the phone down shall not help and would like to talk to somebody. Then, Mr. Milton came on the line. - First of all, asked him, why the lady banged down the phone, for which, he was advising, that, the phone got disconnected. - Then asked, him, why the wrong complains were offered to Sony and how would they know of the actual fault with the phone. For that, he did not want to discuss, as, asked him for a copy of the job order submitted to Sony. He was very non committal on same. - Later on, as he did not have any update, was talking rubbish, to which, advised, him to get facts correct and call me back. - After 30 minutes, did get a phone call from some 3rd person, to whom we refused to talk and advised, we cannot keep on talking to different people and would like to speak to Mr. Milton only. - Mr. Milton called up after 1 hour, without any good details and just said, that, phone shall ready in 1 week's time. - By that time, as, he was not helpful -- non commital + did get any update from Sony, that, phone would be ready by evening + was completely frustrated with the attitude of Croma staff, cut short the conversation and waited for further update. - On 18th morning, did get a phone call from sony stating, that phone is ready and can be picked up from the store, as, it was repaired. - On 18th Dec, phone was collected from the store. Funnily, on putting the phone on, same complains from phone persisted, which is wrong number being dialled and phone going into a own run. As of date, as, we speak, the phone has been running haywire and dialling wrong numbers. Have decided to purchase a new phone and get on in life. However, as, Am completely frustrated with Croma and to a certain extent with the Sony Product, did want to sound out the said complaint in writing, so, that, the next customers is not treated in a similar manner. It is not a matter of single phone and the rude customer service staff at JVPD Croma Store. It is a matter of trust, we have in Croma, due to the legacy of TATA Group and the pride of dealing with Tata. However, the above situation, did not help in retaining the said trust and pride. Have vowed, that, shall never put foot into a Croma store, as, there millions of other stores, who are more courteous. Also, shall be spreading same by word of mouth and social media, about, the callousness and wrong attitude of Croma and ofcourse, Sony appliances. Am sure, that, such action of 1 customer shall not be making a dent in the Croma customer profile, but, for sure, in the long run, it shall show, that, indeed, customers are running away from Croma. Let's see, what response, we get from CROMA Retail for the said written complain.

मैंने दो साल पहले एक ६किलो की वाशिंगटन मशीन ली थी जो बीस हज़ार की ख़रीदी थी। उसकी पूरी बाडी गल गई अब कंस्टमर केयर वाले ४ साल की एक्स्टेंडेट वारंटी के बाद भी उसे बदलने के लिए ४-५हजार रु माँग रहे है। एसी बॉडी जो केवल दो साल चलती है। क्रोमा कंपनी की एक्स्टेंडेट वारंटी कोई गारंटी नहीं । कंस्टमर को बेवक़ूफ़ बना रही है। को भी क्रोमा से कुछ न ख़रीदे ।८ महीने वाले वाटर डिस्पंसर का टैप निकल गया उसको बनाने का चार्ज माँग रहे हैं कंपनी वाले। इससे अच्छी वीडियो कान वाशिंग मशीन थी जो ६५०० की थी और ८ साल से चल रही है। फिर भी टूटी नहीं ।

I had purchased an IPhone 6 S on Sunday – 20th December at around 4:30 pm in the evening, from your Croma Retail Store in Andheri West by making a payment of Rs.60, 000/-. I was attended by your Sales rep – Ms. Swati I am very disappointed with the way such a big retail store has pushed such an expensive product, when within less than 12 hours a price reduction by Apple was announced. The difference in the price is Rs.10, 000/-, which is a very big amount for me. I would like to know is this the way such a big store guides its customer in providing a world class buying experience. I am sure the new price alert would have been received by you a day earlier, but you still chose to sell your product to your customer. I have been a regular at your store and chose to patronize you over an online store, because I was a fool to believe that I will be getting the best value for my money. But I didn’t know I was dealing with being robbed of my hard earned money in broad daylight. I would like Croma to come back to me on this, before I take it up to the higher authority.

Dear sir I Mahesh Mehta bought a juicer to get healthy not to raise my blood pressure.Despite my several phone complaints to your customer care service I am still waiting to get any response from you.No get back only assurance to get back Within 24 hours.I don't understand if a product failed to perform next date from its purchase why taking you so much time to sort out the solution from your side. I bought a juicer from your Mulund west outlet on 12th Dec and start using very next day.Within two minutes it's motor got jammed and stop running.Carrots and other veg stuck in it .Its lid also get a little crack due to it.Next day on 14 th Dec I went to your store for the complaint and replacement but they kept the juicer and told me to enquire after 24 hours. Till now after my 4 complains I am unable to get any response from you.I have not expected such a bad service from the orginisation which belong to Tata.Now I would Highly appreciate if you please refund my money back immediately . Mahesh mehta [protected]

Croma Retail stores are selling faulty products. Beware of buying anything there. I got a Dlink modem from Bangalore koramangala outlet which was faulty and went back to return it after trying unsuccessfully to reach Dlink or Croma support. It is mentioned in their bill that one should get back in 4 days if there is any fault. I got back in time and they were very rude. They made me wait for 3 hours, figured out modem was faulty but wouldn't accept and said modem has to be sent to some service center to confirm the issue and it would take 10 days.They agreed to come and install it at my home to prove it is working, but delayed sending a person. After 3 hrs of discussion and waiting for the person they gave me a credit note which i didnt want. Pathetic service. They actually said Madam go, we will send the person. But intention seems to be to just gid rid of the problem and delay it till 4 days. I dont want the credit note, I want my refund. Why should i get the credit note, when the products they sell have issues? It is their problem to sort it with their partners-Dlink in this case.

I had booked a Samsung LED TV with details as follows: LED 102cms 40JU6470 on 24th Nov'2015 with an advance of Rs 15112.20p with a commitment to deliver the same on 10thDec2015. We are yet to get the delivery of the same. Whenever your Cust. Care is contacted, we get the same reply that we will be updated. Last time we were told that the TV will be delivered on[protected], positively but we have not received. All my electronic items have been purchased from Croma, Mulund West but never have I experienced such bad and shabby response. Customer service at Croma has detoriated very much. I will re -think before buying anything from Croma again. Vijaykumar Mob [protected]

Dear Sir, I have purchased one microwave on 08th Nov 2015 at Select City Walk New Delhi, and i have done my self delivery on the same day itself, then i received call on 09th Nov regarding my microwave delievery and i informed that i alreday got but they called me again and again, then i decided to take it on 11th and they delivered, and i waited for two weeks but there is no response, and after one month i am recieving calls from croma and they are misbehaving me (Puneet from Select City Walk) and giving theratning. this is not good i have purchased so many things but first time i am facing this problem. Regards Prashant

Invoice no: SLF02A[protected] Sony LED TV Display not working.I bought this product feb-2014. The same problem last year December came.please arrange to rectify the problem.

Hello My name is Amrish and my GAN number is GZB221015WS0002 i submit a samsung galaxy grand at croma aditya mall Indirapuram (Extended warranty) and my mobile had lots of problem but after lots of visit in croma center, they guys was told me that sir your product is not ready but i have received a lots of message, which is clearly mention over there please collect your mobile and get a lots of call but situation was never moved. Finally i had received a final call from 2 weeks back, sir please collect your mobile. When i was visit store the button problem still not resolved and service center people broke my mobile body. But they was told me this is not our fault this is service center fault and they still did not resolved my phone body cover problem and he was clearly told me that, we will not offer you new mobile body, kindly suggest me what can i be do. Thanks & regards Amrish singh [protected]

Recently on the 15th of November, 2015 I bought a Croma 3G Tablet from your store in Bangalore’s Mantri Mall (Malleswaram) to gift it to my wife on her birthday. But after using it for around 10 days the battery started draining very fast and while on internet it never lasted for even 2 hours, thou the specifications on the box says that the battery has a stand-by of 8-to-10 hours. I complained about this to the Customer Service Desk at the store and a lady named Shweta took the tablet to be checked by their technicians and promise a call back within two days. They called after a week to inform me that the tablet as “checked” by their technician and is absolutely fine and should be taken back by me. I tried to make her understand that the problem being faced by me was genuine and the battery longevity is really bad. But she never wanted to listen and was adamant on me taking the product back. I never accepted this treatment and left the product as it was a product fault and should not be handed back to me. Then I tried contacting the Croma Customer Service Helpline number and tried conveying my problems to them. After repeatedly calling and making them understand for a week and a half and talking to every workers and supervisors there namely Su Shree and Kamal, my problem is still lying as it was. I am been forced to accept a product which has been used hardly for 10 days and whose battery life is not according to its specifications and which is having a product fault. I also told them that the product had in-built apps which was acting like a malware and needs to be checked for its better performance. But till now my request has no heeds and the product is still lying in the store. I would request you to please look into the matter and solve it, as I have been a Croma customer from a very long time and this treatment is totally un-acceptable from a company of your stature.

I have made complaint for Micromax LED TV on 4th December 2015 as it is not powering on. There is no feedback nor any improvement for replacement of faulty part. Response from help desk is pathetic and all are not having any clue. Micromax support is worst. Need some immediate action to solve this issue. Regards Harshad Maldikar [protected]

I had purchased a product on 12-Jan-2014 from Croma Saket and its invoice # SLF02A[protected]. Croma said “The product cannot be repaired as they don't have the availability of defected part and now you have to buy another product with a depreciation value”. Since my product has 2 years warranty either it should be exchanged or repaired.

I want to share this terrible experience I had with TATA Croma, when I purchased their TATA CROMA 3G Tablet (CRT1125Q) from their outlet in Bhayender (opp Maxus Mall) Within two weeks of purchase the tablet started showing errors in function. We went to the showroom to report the malfunctioning of device and we were informed that it was minor program error and that it will be resolved within two days. We received the tablet repaired from the showroom in two days. Then again within a week the tablet began malfunctioning. So we went to showroom again and this time they told us that the piece is damaged from inside and therefore could not be replaced and can only be repaired because damage does not cover under guarantee. I asked them how the piece is damaged from inside whereas there in evidence of any scratch or physical damage on the outside, to which they could not respond because they knew that the tab was repaired by their service centre. I tried to contact their regional service manager Mr. Janak Doshi, and wrote him detailed email, but he did not respond despite several reminders. On the contrary, I received the sms from their service team that the issue is resolved and closed, whereas the tablet is still in possession of their service team. I wish to take up the matter with consumer court or some legal authority. Please advise where I can approach to escalate this issue. I also advise you to be careful while purchasing the TATA Croma Tab I have seen several other frustrated customer like me banging their heads to the poor lousy responses at the customer service desk of TATA Croma. Yours Cordially Nasimuddin Shaikh

Dear sir, I am a victim of Croma humiliation. I purchased a Microwave Oven from its Pimpri Branch. I had to call entire day to customer care for product delivery. I got it delivered when I went to its branch at the night. At the time of product selling, they confirm that their representative will come for a demo within 48 hours of product delivery. I called Croma customer care 50 times and wait for more then a week for demo but nothing work. Everytime they say that our people will come in 24 hours. Later on they started closing my tickets with the comment that your issue is resolved. I wrote their customer care an email with all details and subsequent follow up email. Every time they reply with recorded message, I asked to return my product and refund but no body is taking care. Can you please help me to get it done. I am still waiting for my refund, product is kept at my home as it is. Here is the email detail, I used to follow up: I purchased that product through a loan from Bajaj Aliange and paying installment for the product that I never used till date 6-Dec-2015 Email sent on : Nov 21, 2015 Invoice No : SLF02A[protected]. Purchase date :[protected] Delivery date :[protected]. Product Samsung Microwave Oven Purchased from : Pimpri Pune. Dear Sir, At the time of purchase, I was intimated that product demo will be happen within 48 hours of delivery. I have called customer care more then 15 times, requesting for the demo. Every time your representative say sorry and assure that it will happen within 24 hours. Today I got one SMS from your side that one of my demo request ticket (Service Request - [protected]) is closed. I called customer care and got the same reply that Sorry and logged another ticket [protected]. Similar kind of incident happen at the time of product delivery. It was scheduled at 9.15 AM on[protected]. We had to wait entire day, we called many times to your customer care and got the same reply that our person will reach your home soon. I went to your outlet at evening and then they called the delivery boy and finally we got product delivered at 7 PM. Now I want my money back without any deduction and you take your product from my home immediately. I don't want any demo further. Your product is kept at same place where your delivery boy left. Waiting for your reply immediately. Thanks, Anuj +[protected]

I have purchased Samsung Micro wave from Croma, aundh, pune, maharashtra. They have given a schme of free 10 pcs dinner set (Lao pala) free along with microwave. After final billing and fulll payment, they have dineid and they did not give the free dinner set. they are given many reasons. it has been a month and still i have not received the free dinner set. This is a clear cut case of cheating. please help.

I have booked samsung j7 mobile on 17th Nov 2015 in croma website, initially they told me that the product will be delivered within 7 days but i never got the product. when i called their customer service they failed to give me the complaint number stating that their is no such option available for online shopping. As on till date i never got the product when i asked them for cancellation of order they are telling that i will be charged 2%. For the delay which has been from croma we have to pay penalty of 2%. Worst shopping experience with croma their customer care service is not able to track the order or provide any kind of service. Better be careful with this fraud shopping site.

Dear sir, I am a victim of Croma humiliation. I purchased a Microwave Oven from its Pimpri Branch. I had to call entire day to customer care for product delivery. I got it delivered when I went to its branch at the night. At the time of product selling, they confirm that their representative will come for a demo within 48 hours of product delivery. I called Croma customer care 50 times and wait for more then a week for demo but nothing work. Everytime they say that our people will come in 24 hours. Later on they started closing my tickets with the comment that your issue is resolved. After a week I wrote their customer care an email with all details and subsequent follow up email. Every time they reply with recorded message, I asked to return my product and refund but no body is taking care. Can you please help me to get it done. I am still waiting for my refund, product is kept at my home as it is. Here is the email detail, I used to follow up: Hello, Invoice No : SLF02A[protected]. Purchase date :[protected] Delivery date :[protected]. Product Samsung Microwave Oven Purchased from : Pimpri Pune. Dear Sir, At the time of purchase, I was intimated that product demo will be happen within 48 hours of delivery. I have called customer care more then 15 times, requesting for the demo. Every time your representative say sorry and assure that it will happen within 24 hours. Today I got one SMS from your side that one of my demo request ticket (Service Request - [protected]) is closed. I called customer care and got the same reply that Sorry and logged another ticket [protected]. Similar kind of incident happen at the time of product delivery. It was scheduled at 9.15 AM on[protected]. We had to wait entire day, we called many times to your customer care and got the same reply that our person will reach your home soon. I went to your outlet at evening and then they called the delivery boy and finally we got product delivered at 7 PM. Now I want my money back without any deduction and you take your product from my home immediately. I don't want any demo further. Your product is kept at same place where your delivery boy left. Waiting for your reply immediately. Regards, Anuj / [protected] Their recorded reply. Dear Customer, Greetings from Croma! Thank you for writing to us, we regret for the inconvenience caused to you. Please be informed that we have forwarded your complaint to the respective team and will keep you posted regarding the same at the earliest. For any further details please call[protected]. Regards, Customer Support Team Infiniti Retail Limited | A TATA Enterprise Contact:[protected] Email: [protected]@croma.com| Shop at: www.cromaretail.com

I purchased a product and they offered me discount in way of a gift card and I have made 2 visits and every time they say that this card is not active and they say very rudely that it will be activated next month . Because of this discount of a gift card I bought the product and now I am unable to redeem this gift card. Tried calling at customer care as well they have no idea of it and said I have to visit store from where I received it. Store located at Sohna road, Gurgaon Kapil is one of those people with whom I interacted

I bough a Braun Men's Shaver Cruz Z60/Z6 from Mumbai, Croma - Ghatkopar - R Mall, on 18/05/2014,

With in one year the coil got damaged and asked for the replacement from Chennai Croma at Phoenix mall, they said it would be chargeable, i agreed and handed over my device with charger on 24th Aug 2015,

They took 3 months to get it replaced, on 24 th Nov 2015 i got the device and some other charger which was not given by me and it was not in working condition. when i enquired the support staff kept saying the charger was same as i had given.. i asked him to verify the CCTV footage so that he can verify the same

They kept the phone down and till now, no body is responding to my call and message..

I contacted the floor manager, but got reply saying, he is on leave..

CROMA staff stole my charger and gave me not working one..

I purchased Croma bag less 2l vacuum 1600w from city centre mall palm beach red Vashi Mumbai on 13/7/10 serial no: crv[protected] . We use only once in year. Yesterday I was trying to clean my sofa suddenly it caught fire. The fire was very severe and sudden that we were about to call fire brigade.. Some how we manage to control the fire. I have small daughter at home so i[censored] r instruments catches fire like this it's really dangerous for human . The instruments should help the human not to harm . I request u to take a note of this case and please take corrective action asap.