Croma Complaints & Reviews

My Croma window AC was picked up for repair from Croma Malad store on 29th Sept as it stopped cooling. Gas leak seems to be the issue as it happened few months ago too. It's been 23 days that the AC has been given for repair and no update on it. 1. Multiple follow-ups on update of AC, every time I was told "spare part not available, we will get back to you within 24hrs", usually only an Sms received stating spare part not available, but...

I bought 6.5 Kg Croma washing machine(CRAW[protected] last year with 4 years warranty and was getting very good service hence decided to buy another 7 kg croma washing machine(CRAW[protected] for another house. But since last 3 months i have been repeatedly calling for the customer care to repair the washing machine which is not working but no resolution has been provided so far. 15 technicians have visited so far. Spoken to...

Dear sir/mam,
Myself susanta baur, staying at kolkata.I went to mumbai & goa for travell with my family.On that time I had purchased a camera(cannon sx610hs) from chroma showroom(mumbai airport terminal1B) on 03/10/2015 whose actual price as per print rs 11995/- but I paid rs 15995/-.The worker of your shop just cheat with me because i was so busy on that time for boarding time about to ended.after few days I recheck the ammount...

My new croma washing machines 6.5kg Inv NO- SLF02A[protected], 4years warranty is not proparly working,[protected], .[protected],[protected],[protected], 5 times complaint croma help line no. but not resolve my problam, i request retun and refund my money, name - bipin gupta ph. - [protected]...

Dear [protected]@yahoo.com, Thank you for shopping with www.cromaretail.com Your order (Ref. No. 219904), booked through our ‘Home Delivery’ facility is under process. We will send you an ‘order confirmation’ e-mail with your invoice in a few moments. We are delighted to offer a gift coupon! Use 'HOMDEL5P' & get flat 5% Off on your next purchase. Coupon is redeemable only on www.cromaretail.com. Up to a maximum of Rs....

Hi, I had purchased two items from croma online site and paid through net banking for both the order and selected option for Store pick from your Oberoi Mall (Goregoan East) branch. At the time of pick up they stated both the product was out of stock, and was not available at other branches and so cannot be arranged and the refund would automatically done in 5-6 working day. And this was the second time this has happened to...

I Mukesh Kapadia(Mob no:[protected]), had purchased an LED TV Croma CREL7315 on 11/10/2013 with 2 year extended warranty with Invoice no:SLF02A[protected]. I have raised a complaint (MUM280915FS00054) for the same on 27/09/2015 about TV not working. For which technician attended on 28/09/2015 and told me that the LED Display panel needs to be replaced and it may take a week. But it has been almost 19 days since the technician visit and continuous...

Dear Sir/Madam

I have a Washing Machine, which is purchased from Croma -Crown Mall Faridabad on 05.01.2013 and also take extended warranty for two year .

Problem is this, no one can take my phone regarding above issue.Please may kindly request to short out the problem.

Thanking You

Rajneesh Ranjan...

I placed an order (( Ref. No. SLE006EC0005764 ) for Bajaj OTG 34 L 3400TMCSS Digital on CROMA online store. I received the OTG, but I noticed the handle was damged which I reported to customer care on 08 Oct for which I was assured action in 24-48 hrs but till now I have not got any response to my concern in spite of repeated reminders. I had to take up this matter here so my concern is addressed. Thanks, Kiran [protected]...

My name is rasik r. Dhami. And my reg mobile no. [protected] Mene croma me se 18/12/2013 ko croma ka 6 kg ka washing machine liya tha jo 2 mahina pehle bigad gya. Uski complain ki to croma vale bol rhe he ki aapka machine repair nhi ho skta, aapko us machine ke bdle dusri koi product kharid lo or purane machine ki jo prise thi usme se 25% kat ke jo jo rs. Bchte he vo rs. Aapko nyi product me less ho jayenge. Lekin ye problem croma compny...

I booked a power bank online from croma site. but when i reached the store they told me that the product is not available in the store. So i called up the customer care and they informed that the product is available in other store. but they want me to cancel the first one and book the second. and teh cancellatino process takes more than 7 days.Dont u have any facility so that i can collect the same from other nearby store. If this is...

We have bought Croma Washing Machine from Croma Sales at Ramchowk Surat in January 2015. The machine is not working properly since a month's time. We have registered a complaint on 22nd September at the call center number. I have got SMS as well of the complaint number. We have been told that a technician will visit us in 24 hrs. No body turned up. We called again the following day, again the same response but no one turned up. So far...

I purchased a Croma Split AC from Croma Store at DT Mega Mall, Gurgaon ( GURGN-DLFMEGAMALL-A050) on 26/05/2013. This being my first time purchasing an AC, I was told by the sales rep that the AC was a 1.5 tonne Split AC. The installation techs also told that it was a 1.5 tonne and after over a year when I was moving to a new place for installation, I found that the AC was of 1 tonne which was confirmed by the installation tech who visited....

Croma Indiranagar customer service is the worst. They made us wait at the store for one insurance like 4 hrs and finally now nobody responds. I want to talk to someone senior and responsible about the same. Please take action on such people who treat customers like ( After Product is sold )
I feel sick to visit the store again to beg them to return my phone. Please resolve the issue and also pls tak action on them asap....

I unfortunately bought a TAB last year, which started showing up its true colors from 5-6 months onwards. I reached to nearest outlets customer service wing, engineer after take 10-12 days declared no issue with device but asked to press the power button little hard to switch it on ( as issue was with quick battery consumption and device not getting switched on post battery drain and recharging as well) The issue continued as we made...

I had Purchased two window ACs (1ton and 1.5 ton respectively) from croma retail, MGF Grand mall, gurgaon on 11th March 2013 in the name of my wife Radha Dey. Voltas provides 1 year product warranty and 5 year compressor warrenty. we had also taken an extended 2 year warrenty for the product on the day of purchase from croma. The 1.5 ton window ac started having problems and worn down hence I had launched a complaint in croma customer care...

I had purchased LG washing machine in 2012 which had 2 yeras warrenty and above that i had purchased 3 years extended warrenty.Last week our washing machine stopped working as the water is not getting drained. ihave registered complaint with croma customer care on 28-09-15 but till date nobody has attended the issue. I call the customer care alternate day and they ensure that somebody will attend the issue today but issue remains unclosed.Request...

Made a telephnic complaint that machine is not retaining water on 22/09/2015 morning. It is on croma extended warranty. Hv bn calling since yesterday morning and evening and getting only one reply.PL GIVE US 24 TO 48 HOURS TO RESOLVE. IS THIS EXTENDED WARRANTY BUSINESS A BIG HOAX???? Y V K PRASAD HYDERABAD...

Croma has the worst after sales service ever. I bought a VU led TV a few years back and also bought the extended warranty along with the TV. Now during the extended warranty term, the TV is giving trouble. As per VU technician, the TV needs to be changed and is covered under the extended warranty. VU and Croma do not have the same model in stock. So they are offering the lower credit value towards a new TV from them which is smaller in size....

Complaint/Service order DEL150915FS00004 Facts: 1. 16-Sep-2015 --- service engineer visited and found AC Gas (refregerant) is not enough, he said AC will be taken to service center and AC Gas (refregerant) will be filled. He has given mobile number of Mr. Mukesh ([protected]), who is incharge of this service. 2. I was wating for it and no call / intimation received till 19-Sep-2015. Then he (service engineer) gave me mobile number of...