Croma Complaints & Reviews

There was a complaint done on the 04th November to change the remote. The attendant came on the 11th November and told that its under warranty and there is a display issue and the part will be changed in 2 days. On 13th November i get a text message staying sorry for the delay as the product is unavailable. I called on 21st November as i did not receive any update and i was given a ETA of 24 hours. No update as usual and again called today and have spoken to manager Kamal and he said the last update is part unavaialble.

I have bought multiple products from CROMA and was happy with the service. However this is their in house product and the service provided is pathetic. I have also taken the extended warranty which expires in 2016


Complaint #MUM04111FS00022.

I had booked a samsung fridge on 11th, November 2015 and due to non avilablity of stock.The sevice representive confirmed that it will be delivered by 21st, November, 2015 in the morning and i will get a call before the delivery Today on 21st, November i dint get any call nor confirmation of my fridge.I have called chroma 4 times a day and just recieved a answer we will check.My service request number SR[protected] and still no response. When called again at 5.00 pm in evening all i got confirmation we have escalited the issue from Mr Sagar-chromo customer care, still no signs of deliver and seniors were too busy too attend the call Mr Prakash and Mr kamal -Supervisior Today on 22nd, November though after calling 4 times no response. Finally went to shop of Ghatkopar R-city Croma Branch just got a response from Mr Divendra asvekar we couldnt deliver the goods.When i asked a refund, they denied it saying come tommorrow i need my refund back in borivali as croma is a big fake

I have perches new lenovo G 50 -70 laptop from croma kandivali on 20 nov 2015. The new laptop which comes with one year warranty when i try to register laptop it shows warranty expired. And laptop have many other problems like charger is not original. Battery get descharg very fast

I have Lenovo laptop purchased from croma and buy extended warranty from it, but whenever I need ther toll-free number [protected] they don't pick up the phone. Some times I try by 1.30 hours but finally I tired and drop the phone so pls pls pls never buy croma extended warranty. If they don't pick up your phone, how can you get warranty from them.

I had purchased a Digital Photo frame from Croma store sometime back. The product was manufactured by CROMA .Incidentally I lost the power adapter which is used to power the Photo frame.

I have been running pillar to post to get a power adapter for the photo frame and have sent them a series of Emails and customer calls to their Customer Service Desk but in vain.

Am not sure if they are planning to wind up their business.

I purchased a Samsung led 40J5300 from croma kamlanagar on Nov 13 invoice no. SLF02A[protected].The delivery was delayed and after repeated calls finally they delivered it.Now they promised it will be installed the next day but even after repeated calls they have not still installed it.I have called the customer service many times, even spoken to some manager all assured me it will be fixed in 24 hours and I will get a call back but there has been no response. Now when I called they gave a new story that Samsung guy called I didn't pickup.After shouting at the service guy still no response is given from their side.This is the worst experience, I never expected this from aa TATA company.No more purchases from Croma.

My sister purchased a JBL Flip from Croma Store Sohna Road, Gurgaon, Haryana. The product developed some problem and was deposited at the store on 4th Nove 2015 for repairs. We have called up the customer support at least 4 times and each time we get an answer that someone will call us back about our product. It has been 14 days now and no one has informed us anything about our product. There has been virtually no response from anyone at the service station or from the store. It has been a very bad experience dealing with the people sittiong at customer service.

I have shopped from Croma online site on 14th Oct (Invoice No SLA001EC0000286 and SLA017EC0000032 both for philips headphone) and opted for store pickup the product's which was booked by me was Out of stock in the store when i went for pickup. The order was subsequently cancelled by the store itself on 22nd Oct 2015 and i was promised that the amount will be refunded to me within 15 days. Its now 18th of Nov and till now i have not got my refund i have called and mailed the croma team several times but just got the reply that the finance team is working on it and will get back within 48 hrs which has never happened. PFA is the two orders that i placed and also there cancellation email that i received. Me being a TATA group employee is very much disappointed in croma and the way they handle customer related issues. Kindly request you to take necessary action and take this forward as my mails and call to croma support are unheard. If your team needs any supporting document can also provide the same.

I bought a Sony Xperia D2202 phone and the sales guy at Croma convinced me to buy the insurance for the phone from Gizmo Help. Unfortunately, the phone fell from my table by accident and when I registered claims, the asked n number of questions, forms to fill in, online uploads and hardcopy courier, etc., and finally I didn't receive any reply from them. I had to pursue with GizmoHelp every fortnight on the progress. Still my claim shows 'in process'. Finally, when I contacted GizmoHelp, they said...'you claim is rejected stating the reason that ''Gross negligence in handling phone..." quoting some clause. Here is the chat copy... Amit Smart help for Smart devices 👍👎 A S RATHINARAJ Chat started Amit joined the chat Amit Hello, This is Amit and I'll be glad to help you. A S R This is regarding Claims ID 9001094 It's long time since I got any response to may Claim and it shows In-Process Any updates? Amit I apologize for the delay. Please be online, I’m checking the information A S R Ok, Thanks Amit I am sorry to inform you that your claim has been rejected Due to Exclusion clause 7.9 It is Non Payable due to Exclusions Clause n7.9” Loss caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up”. of the policy. A S R It's very disappointing to hear this after 3 months o[censored]seless pursue Do you have any escalation mechanism? Amit I apologize for the inconvenience but this claim has been rejected by the Insurer, We are just informing on their behalf. A S R every accident can be termed as 'gross negligence'. Why do people go for insurance? Amit is typing... This GizmoHelp and the useless software they give are pure eye-wash. I would strongly recommend not to buy this is waste. Any insurance claim can be turned down as 'gross negligence' Why do people go for insurance?

CROMA in Bangalore’s Mantri Mall (Malleswaram) which has been recently opened has the worst of its kind Customer Service Desk. Things are very “mushy” during your purchase, but after that, you need to chase them like “Hell” to get your after sales service done.

I recently bought a “Croma Tablet” from them and was due to get a Tablet Kit worth Rs: 1099/= complimentary with it as a “Make...

We went to buy a small TV - 28inch..just to check the service and product as we were planning to get electronic and home appliances for our new house. For the TV the cashier swiped the card twice and twice the amount was deducted from my account. Following that there was no apology or grievance redressal. thank god it was just a small TV otherwise they would have cleared all my balance. twice I visited the store, 5 calls a day...emails and still they are so sleepy and lethargic...NO MORE PURCHASES FROM CROMA !!

Hi Team,

I've been associated with Croma for long now and it has been my preferred choice for electronic equipment's always.

I would like to bring to you notice the drastic drop in customer satisfaction that i have experienced in my last purchase.

I wanted to purchase a desktop machine at Croma store in R-City Ghatkhopar Mumbai, i chose the product i wished to buy, i billed for the product. While verification of the product i wa told that the make and the color that i had selected is not available. On further discussion the store manager suggested he would arrange for the same product the very next day. With this assurance when i come back home and wait for an entire day, i have no updates on the delivery. The bill mentions delivery would happen between 9:00 am to 5:00 pm but i have not been contacted by Croma as yet and the only response i get from the call center executive is that the delivery is in progress. Are Croma customers expected to wait all day for a delivery confirmation? Is this the kind of service Croma delivers?

Request you to help me with this issue

I ordered for a microwave oven (Croma M/W Grill 23L) on 2nd Nov, 2015 (order no. 227910) online. It has been more than 14 days and the item has not been delivered despite of several calls and emails to their customer care. I never expected such carelessness from a company owned by TATA. Kindly, provide the quick help. Thanks. Prashant K Shukla Delhi [protected] [protected]@gmail.com

Hi Team,

I had purchased a Samsung LED 39 inch from Croma along with 2years extended warranty from Croma on 27-Jan-13.

I got Led Panel problem and called Croma customer care on 29-Sep-15 and they registered a complaint with number:SR[protected]. After that Croma had sent 3 different Samsung services persons who had recomended to replace the panel.

Since this extended warranty was provided by Croma, all these Samsung representative informed that Croma has to approve the cost before they could replace the LED panel.

I am following up with Croma more than 15 times now and each time they are giving comment that it will be resolved by 24 hours.

I have already spoken with many customer care executives and their supervisor (Kamal Kumar and Akash Kumar) but each time they are asking for another 24hours to resolve the issue. Even Croma neither providing the details with whom the approval is pending nor giving the timeline by when it will be resolved.

it's more than 50days now and I am not getting a date by when the issue will be resolved by Croma.

Since I did not get any help from Croma, I need your assistance on it. Please help me on this issue.

I will be available on +[protected] for any further details from my end. I have attached the LED purchase and extended warranty copy for your reference.

Regards,
Sushant Pattanaik

Very poor customer service.I had purchased CROMA washing machine last year around august.Now i see cracks in drain hose.I have registered complaint on nov 10th. Case id is 5K11-26854HYSC[protected].I've got message saying engineer mr xx will come and service the washing machine.i waited for 2 days again followed up with this case.They said they have escalated the complaint to higher authorities and engineer would come within 24 hours.We followed up with engineer as we were given engineers number in the sms, He says he will come but never comes.Today again i followed up twice about engineers visit he has not come yet.I have 2 years of warranty from manufacturere and 2 years extended warranty.BUT WHAT'S THE USE???I can purchase a drain hose with the amount i am spending on mobile calls.I would definitely pass this word about bad service within our friends circle

Yours sincerely
5K11-26854HYSC[protected]

I had forwarded a request regarding service of my 310l fridge. The first time I called up the executive didn't even bother to ask my address and hung up. Thereafter after speaking to almost 7 executives over a period of 5 days regarding the status of my complaint, a service executive turned up that too ill equipped. The reason stated the first visit is only to assess the problem, then we solve..hats off. Pathetic service..can't believe its a tata venture.

I had purchased Samsung solo microwave oven (MS23F301TAK) through cromaretail.com on 18th Oct '15, after checking availability of stock online as well as confirming the stock availability by calling the customer care number [protected]. The payment was made through credit card and order registration number and order confirmation / invoice numbers were generated. The company promises to deliver the product within 7 working days, however, in my case, its been almost 1 month, and the product has still not been delivered despite several follow-up from my end. The product continued to show as available for purchase on their website till about a week after I placed my order, which proves that the product was not out of stock when I placed the order as well as till a good number of days after I placed the order, and therefore delivery of the product was within the control of Croma Retail. Yet there has not been any valid justification from the company till date for not delivering my order. Infact, they have kept my money, and not delivered the product, and have become silent, and I as a customer have been calling them periodically to check for delivery status, only to be told that someone would call me to update the status, but then after that there is no communication from their end.

Hi ..This about the fraud CROMA is doing and gathering money from the customer. I received Croma EGC gift card for Rs. 1000 . Card No.- [protected] on 29th October. I went to the Croma Website and order Philips body groomer where there was an option to apply the gift card which i did and i got 1000 discount .I order with normal delivery option, after discount coupon applied it showed the the balance of Rs. 295 to pay which i paid from my Citi Bank credit card . I received my order no. 227070 on mail with receipt and through sms as well. Than i just called a day later to check about my order and surprisingly THEY was told that the ORDER IS CANCELLED AND THERE WAS NO NOTIFICATION SENT TO ME. YOU PEOPLE QUICKLY CHARGE THE MONEY BUT NO RESPONSIBILITY TO INFORM CUSTOMER IF ORDER IS CANCELLED. I was told that i will get the refund within 7 working days and even i can Re-use the gift voucher as well either online or by visiting the store and i was told 5 vouchers can be used at a time. I agreed, than i again called next week the person informed me sir it will take few more days for the refund and this time i was told that voucher can be used at croma store only if i shop for 20000 or above. Same day another person told me it can be used even if i shop for 5000 or 10000. You people are even not sure about your things . Than i called again on 11th November ..the person who picked up the call said sir what was your order when did you placed even when i have already gave my order number to him and he informed me no refund is generated .. Is this a joke even i after 2 weeks since i have placed the order no refund status neither i was informed about cancellation ..are you people stealing customer money . I would have not called neither i get to know about my order and plus i also wasted my money because of you people. Now he told me i need to send a mail for refund, why i was not told that at first time i called again i need to wait for 7 days to get my money back ..money blacked for near about 20 days ..this is how you work I asked the person to transfer the call to supervisor he said no supervisor available when i insisted he kept me on LONG HOLD ans came back saying i will get a call back tomorrow from escalation team, i asked what about the floor supervisor he said he is not available as well when i forced he said he is on call and again kept me on hold. Its not a toll free no. you people have i have spent around bucks over the calls since i have placed the order why should i bare that expense. Than i asked to arrange the call back for tomorrow he said he is not sure about the time but he will arrange a call back BUT i didn't receive any call back . What do you think are customer fools or you don't even care for them. Now i don't want any refund and want my product i ordered as croma didn't informed me or gave any notification of order cancellation from there side. I have the receipt which says order confirmed. If not i will escalate further even i will file a case if required . Worst experience worst company.

Dear sir,

I have booked 'LG Led 107Cm 42LF6500 3D' TV at your T.Nagar Chroma stores on 11.11 .2015 .I checked with Sales person Sugumar & Cashier Yogesh it will be delivered to my home at 12.11.2015 with in 9.00 PM.But as of now product has been not delivered.

I checked with your delivery team they Said It is been Loaded to Van, Salesperson Sugumar said will delivery at 12.11.2015 11.00 PM, Transporter Santhosh Said it is not loaded by Stores Due to Stock not available.
Today i checked with Branch Manager 'Sailesh Arava' he said it will deliver at 13.11.2015 with in 10.00 PM or else i need to go to Store & cancel the order.
If they are unable to supply on time they need to inform us earlier & get excuse.But they are not picking the call & not giving proper communication to me.
Is this is the response from your TATA group of companies.It is totally disappointed service from TATA.

With Rgds

DURAI

I am approaching you to give you an insight in to the so called up market electronics store giant called "Croma". A brief on the epusode which took place a few days back at the Croma store at sector 35 Chandigarh. My father a retired Colonel from Indian Armed Forces had visited the ibid store foe upgrading their TV to a bigger size TV set.Accordingly visited the store a few days before Diwali to chose one.On scrutinising the available TV models at the sector 35 croma store at Chandigarh finally a 50 inch FHD Samsung was chosen with a price tag of around 73000/- INR.After this the reps at croma were info to which they replied that the complete amount to be deposited now and bill will be prepared against the amount but the TV Set would be made available only after 8 -10 days duration.. On this my parents told them that as the set would be made available after 10 days a booking amount be taken of Rs 2000 / and when the TV is available the same would be paid in total to which and taken tothey refused despite trying to finalize the deal. Thereafter my parents decided to purchase the TV from other samsung retailer at Panchkula..Oerall its quite disheartening to see that these electroncs stores which is the brain child of one the oldest and most reputed companies in india has such kind of functional efficasy.