Croma Complaints & Reviews

Sir I had purchased a croma tab CRT 1131 from Pune Aundh Store one & half year back . After the purchase of 6 six months I noticed in its functioning and approched Croma store and they advised to go to one of the service centre i.e Sriram Communications at Kalewadi Phata. Since it was in warranty periods after 8 days i could get back my tab after repair.Then onwards i could notice the tab functioning was not at all proper.From the Last 6-7 months period touch pad is not working and gets hang while using. Again I approached Sriram Communication for repair and handed over my tab. They are not responding to my call and confirming that they can repair it . It is very bad Croma appointing such cetres as authorised service centres. Can you please look into it and adivise me where it can be repaired. I thought Croma Tab quality will be very good and puchased and after its purchse i realise that quality is very and service is worst. Please replace my tab at the earliest V K Dixit [protected]

Dear team I bought Apple iphone 6 16 gb under invoice no "SLF02A[protected]" on 18/4/15 from croma store Jalandhar, Punjab. I was suppose to get Jabra Bluetooth headset free with it but at the time of purchase it was not available with them so i was told that i will be informed as soon as they get it back in inventory but few weeks passed there was no reply from croma so i waited and at last went to croma store to see the status but surprisingly it was closed. Then i made many calls to croma helpline and all the time they asked me same thing again and again that what is the invoice when you made purchase and i was told that they will contact me but nobody called and even few times they said that it has been already dispatched to me. I got a call from croma Chandigarh many times by "Mr jai bhagwan" who ensured me that i will receive my item in few days but now i am still waiting for their call and again i am trying to contact them but i cant reach there number as your customer care guys says that it is centralized system and they can't connect me to Chandigarh croma. So now i finally would like to move to consumer court and file a sue against you for such a worst customer care network and treating your customer in such a bad way. Hopefully i will get some fruitful reply this time from you guys otherwise it's getting too much for me to bear the brand"Tata"is dealing with customer in this way Vikas hastir [protected]

I had purchased CROMA Brand Mobile CRB2921 in June 2014 from croma store RDC Ghaziabad. Battery of this mobile get faulty within 1 year.This batter is unique so I couldn't find in local market and Delhi Karol Bag This battery is not available in CROMA store, even not in service center .Croma custome center says croma is not selling battery .From Where I purchased this ? Without battery this mobile useless .I am disappointed and feel cheated for buying Croma brand keeping in mind TATA brand.

I have bought two Hitachi split AC Invoice no SLF02A[protected] on[protected] form croma Kandivali mumbai. I have been told that I will get three free services within one year. But sorry to inform you that I got only one service till date that to in March 2015. When I have contacted Hitachi customer care center they inform me that you product is out of warranty. I surprised & shocked that Hitachi customer care they have not infrom me in one year warranty period that your service is due. when I am contacted them they are not ready to give free service. Even when I bought two AC that time free installation was there & I was suppose to pay Rs. 250/- per unit. I told them I want delivery on particular day because some work was going at my place. After product was delivered Hitachi customer care they refused to give me free installation because free installation was there to purchase the product on & before particular day. I will request you to take the matter with the Hitachi to provide me the balance two free services other wise will not buy Hitachi product in future. Thanking You, Yours faithfully, RAMESH KUMAR THARIANI. [protected]

I have order for pureit water purifier on 25th june and was committed delivery on 1st july. In spite of regular follow ups my product was not even dispatched..now they say it is out of stock...I guess they r earning money by the way of interest...take customers money and keep it in bank and earn interest and then refund it after some days...worst of service from any ecom company.. Hate it

Hello sir, I have purchased WD my passport ultra from ansal g.noida store. Hard disk was not working. So i returned it on 7th day of puchase. I am not getting confirm answer from chroma representative when i will receive replaced product and whether it will be replacement or repair. They are keep on delaying date. First they told me 3rd july. Now they are saying 9th July.They are keep on giving worthless reasons like replaced product will...

I bought a Croma 5* AC 1.5 ton on 25th April, and within 2 months it stopped cooling properly for which I raised a service request on 12th June. The technician who visited after a week said gas needs to be re-filled. It has been more than 15 days now, and I have called the customer care 4-5 time, escalated twice but all in vain. I am yet to get the issue fixed. Are you really a TATA enterprise?? What kind of reputation you are building up?? I am really disappointed and thinking of returning/replacing the product. I will definitely not recommend anyone to buy a croma AC. It will take away your peace of mind.

Dear Sir, This is not actually a complaint, but a request. I wanted a bill receipt regarding the purchase of my Samsung galaxy note 3 neo. I have lost my bill. So it is request to you, to please issue me a bill receipt. Phone details - Mobile phone - SM-N7500ZKAINU Code - *351665/06/660266/0*...

Hi, last week on 19 june i have brought a Panasonic LED from croma mulund branch. Invoice Number is SLF02A[protected]. That time i am told that one philips sound bar is free and i will get in next two days as right now not in stock. Then 3 times i have raised complaint but no proper response from anyone. Worst services provided by croma. Thanks, Deepak [protected]

Hi, I have purchased 190 L croma refrigerator in July, 2014 from kondapur store. After delivery of this product i have checked that freezer was not working properly, ice was not forming.so i had raised a complain that time and it was resolved and ice was getting forming. but recently i have checked that there is lot of ice is freezer so i was trying to do defrost by pushing the defrost button but defrost is not happening and after pushing the button.button is not coming in its original state and refrigerator is not working properly. So i have again raised a complain for defrost issue thru. customer care at 24, May. but response from croma side very slow after 15 days then sent technician and told me that one part of refrigerator is not working properly. So i asked to him How and when it will be resolved then they told me with a week your issue has been resolved.But till now i did get any response from technician and daily i am talking to customer care but i am not getting positive response. Could you please check the process that what is going wrong with side and try to resolve my issue ASAP. Name: Ashish Singh Mobile : [protected] Complain no: HYD240515FS00005 Thanks,

Dear Sir, We had purchased a CROMA 190L Refrigeration vide your Invoice No. SLFO2A[protected] dt.[protected]. Now we had some problem in the refrigeration so we complaint through customer care. The Complaint No. CH1140515 FF00004 dt.14-5-15. But so far no any proper response & service co-ordination with your service teams. We are suffering for the past one month due your non co-operation and irresponsible activities. If you can’t able to rectify the problem . Please inform to us. We will take necessary actions for further processings. Thanking you, S.BALU [protected]

I purchased Lenovo laptop from Croma with 3 years extended warranty (extended warranty provided by Croma). In February 2015, I submitted laptop for repair due to hardware problem causing BSOD. On replacing hard disk and processor, it still gave me the BSOD. After that, I submitted the laptop 3 more times and the problem persisted. Now Croma claims that it is a Windows OS or other software issue. I emailed them the log files to confirm that it is hardware issue but they have not replied back. Also, the Windows OS was installed by Croma everytime they repaired it. I have already wasted days on the laptop and taking to Croma guys at the store, on phone and over emails. The standard response I have been sent more than a dozen times is we have forwarded your issue to the respective store/department.

I purchased eureka forbes's water purifier in march 2015 from CROMA MAHAVIR NAGAR, KANDIVALI(W). registered complain about leak in it on 10th june2015. service request no. isBOW100615FS00002 today is 25th night, I call daily on customer care number, daily I get same answer that your problem will be solved today. how can a reputed company like Croma be so careless about there customers?

I bought a Croma 5* AC 1.5 ton, which is under manufacturer warranty for 2 years and I purchased additional 2 years extended warranty. 1st year I never had any problem. I used the general service twice, wherin a technician came to my place dusted the filter and went off. I reported a problem for the very first time and it took 1 and half month for the service it. I really felt the pain in wrong place in following up with them. I was kicked here and there. This is one piece of [censored]. pls do not buy croma. Customer service su*x.

I have purchased Samsung washing machine on 09.10.11 from Tata Croma Mulund shop & I have also taken 2 years extended warranty by paying additional Rs. 1, 000/- . Samsung is giving 2 years warranty & with extended warranty it is valid up to 09.10.15. I have registered my complaint on telephone ([protected]) on 19.06.15 my complaint number is SR[protected]. I am following from last 3 days about status of attending my complaint, every time I get information that technician will visit within 24 hrs. till date no one visited to attend the same. I went to Tata Croma Mulund shop from where I have purchased to check the status of my complaint. I am surprised to see that they do not have any data of my complaint. Mr. Ganesh of Tata Croma shop have gave me information that my complaint is not registered & he again reregistered my complaint. After reregistering he said that technician will attend my complaint within two days. What is use of taking 2 years extended warranty from Tata Croma if complaint is not attending even after more than one week. Sunil Gavali

I am NRI and I have bought Air conditioner and its under warrenty and i register my complaint after 2 days engineer visit and told me compressor needs to replace, , , Now three weeks and every day i am follwing with then and they just simple said contact you after 24 hours and nothing and i dont know when they gonna repair or replace compressor., , I just bought because its made in india but i guess its my biggest mistake.

This email is in regards to the issues I have faced with Croma. I have detailed below the trouble I have gone through & attached all the necessary receipts including dates for the product issues I have faced with Croma. Name of the customer - Shankar Menon Name of the store - Infinti Retail Limited Trading as CROMA situated at Mulund West. First issue - I bought a Croma Win8.1 Tablet from Croma on 28th January 2015. I gifted this to my wife on our anniversary. This is a in house product of croma & since we trusted them as they explained the features of the product and we bought it. We then tried connecting the internet but it was not working. Hence we submitted the tablet to Croma on 3rd Feb who then sent it to the service centre. We then received this back however internet was still not working as the service centre had just upgraded software but not resolved the issue. We again submitted this on 15th Feb for the same issue. The service centre then confirmed that the product is faulty & sent a replacement tablet which was a used one. So after buying a brand new tablet, Croma gave me a used second hand tablet. On complaining about the same they said you can take a new replacement for tablet however since I have been already given a replacement for a tablet in the event that the new one does not work I would not get a new replacement but the same piece will be repaired & given as per their policy. So they advised not to go for this tablet. Eventually on 28th Feb I bought a laptop since I was not ready to risk my money anymore & ended up spending 24k instead of 11k which I was planning to spend on a tablet. Second issue - I bought a Lumia 535 Orange phone from Croma on 21th Feb 2015. While checking the new phone with the sales person we were not happy with the touch as there seemed to be some issue. However there salesperson fooled us stating that the touch is fast & it will be fine. We trusted her & next day on 22nd Feb we came to Croma to check regarding the tablet issue & again highlighted the phone issue however we were still given assurances that it is fine. THen on 28th Feb we submitted the phone to Croma & this was sent to the service centre. Again same service came through where the software was upgraded & the issue was not resolved. After 2 weeks I received the phone but since the same issue persisted I submitted this again on 25th March to Croma. Now nearly after 2 weeks the service centre confirmed that the issue is with the motherboard & hence has to be replaced. What this meant is that the phone was faulty right from the start & to avoid replacement then went around buying time. Hence I refused to accept the repaired phone as I have paid money for a brand new phone which has been lying in service centre for last 2 months and Croma refuses to provide a replacement as there dealer Nokia is not ready to provide the same. Grievances: 1)Firstly I have been shopping with Croma for last 2-3 yrs & have always trusted them for their products. But the products lately bought with them have been sub standard & I have lost my confidence. 2) The service centre is to provide good service. However in both scenarios the service has been appalling & they believe in making a fool of customer. 3) Why should I pay full money to get a product which has been repaired & used? 4) During this period I was down with chickenpox & had to go through this trauma in such bad health. 5)I refuse to accept the repaired Lumia phone from Croma. 6) Also I have been paying EMI on my credit card all this while when CROMA had both my products. Help required: I demand strict action against Croma for the service provided & compensation for the trauma I have gone through. Also I need a refund for the money paid to buy the Lumia phone as I no longer trust them & cannot accept a replacement now post the experience I had with them. I have provided all the required information regarding my complaint. Please provide me with further advice in resolving this issue.

I bought an Optima oven from Croma retail outlet in May 2015 as a gift for my mother and found the temperature control to be inconsistent (Others have made similar complaints on this forum). On May 26, my complaint was registered under DEL260515FS00141. Since that day I have followed up with Croma numerous times both by email and phone. Emails appear to be answered by automated systems which cannot even understand the issue and calls are attended by call center employees who are well trained to provide reassurances without making any commitment of resolution. Since the last 4 weeks the problem has been "escalated on priority to the concerned team" but nothing has happened! I have been a regular customer of Croma in the past but have now decided to stop purchasing from Croma, which claims to be a TATA enterprise, after this horrible experience.

Hi, We have purchased croma brand split ac 1.5 ton with extended 3 years. the croma technician installed the carrier in neighbors sunshade with so 4000+ rs additional charges and the installation was not proper Inspite of repeated complaints. No action has been taken all the tickets are closed without proper confirmation from us. And pathetically the customer support personnel give lame excuse and lie customer mobile not reachable. Inspite of giving alternate number. There is no action. My latest complaint number.. CHN100615FS00005 SLF02A[protected] Thanks

I purchased a hp laptop from croma in june 2013 with an extended warranty of 2 years from croma. The in - built webcam stopped working due to which i submitted the laptop to croma in april 2015.

Now a webcam replacement will take one day. But i agree that croma gets a lot of complains so i give them three weeks. After six weeks when we went back to ask the guy for our laptop, he said it will take more time. Then we said we are filing a complain to which he replied, " theek hai kal le jana".

I got the laptop in this condition.
1) the screen panel is broken. It was fine when we submitted it.
2) there are movies and games installed in the laptop.
3) various other softwares installed which are malware / spyware.

I will have to re - format it because of the condition you have given this laptop in. I will remove the software issues. But i cant fix the broken screen panel laptop.

Do you keep the customer's product with you for so long so that you can use it for your entertainment?

Is this what customer service means for you? To play with customer's trust?

I could have given it back to them. But then realized it will take another six weeks and something else will be broken this time. That is why i am writing on this forum.

Please rectify the mistakes done by your department.

Thanks