Tata Docomo — About automatic activation and deduction of 99 for LDR service

Address:431605
Website:m. tatadocomo.com

Respected Sir/ ma'am, I am rahul priyadarshi mob no-[protected]. I haven't subscribed for any LDR service. But today i got message that LDR service has been activated on my no. Before my balance was 120rupees. But today 99.00 rupees has been deducted from my balance showing that LDR service has been activated on my no. I want to say that i don't know what kind of service LDR is and how to use it. And i haven't subscribed for any of these services. After that i called customer care and deactivaed the service. So i request you sir/maam that please refund my balance in my no and help me out with it. Yours faithfully Rahul priyadarshi no-[protected]
Was this information helpful?
No (0)
Yes (0)
Tata DoCoMo customer support has been notified about the posted complaint.
Feb 01, 2016
Updated by rahulpriya
Image

Complaint comments 

Comments

That's SMS I hv got

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.
Dear Customer,

As per the conversation had with our team, we would like to inform you that, LDR service was activated by you on[protected] at 07:21PM through 3GSDP mode and hence the balance of Rs.99/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated LDR Service on your number and the same will be deactivated within 30 minutes so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.99/- has already been credited to your account with the vide docket number PSG[protected].

Thanks and Regards,
Customer Care
Tata Docomo

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata DoCoMo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    9255
    Pending
    2079
    Resolved
    4179
    Tata DoCoMo Phone
    +91 42 2646 2966
    Tata DoCoMo Address
    2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
    View all Tata DoCoMo contact information