Tata Docomo — Activated chulbuli chat without request or confirmation

ash90su

from Hyderabad, Telangana

Address:

Ernakulam, Kerala

Without any request or confirmation from my side, I suddenly gets a message as follows "Chulbuli Chat is activated at Rs15 for 15 days. Dial 5330011 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free). Bal Rs.1.87 at 11-Sep-15 21:40PMREF ID is 16029622". And I lost my balance all of a sudden . Since this is completely inappropriate, I request the company authorities to kindly refund my balance you have dedected for a service I have never requested for.Why should i have to go through all these trouble just because I'm your customer.?

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Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Regards,
Customer Care
Tata Docomo

ash90su

from Hyderabad, Telangana

Thank you for addressing my complaint. Kindly make further communications through e-mail.Please let me know where I can share my contact details privately.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly email us your details at [protected]@tatadocomo.com.

Regards,
Customer Care
Tata Docomo

yuvi767676

from Amla, Madhya Pradesh

Same thing happen with me and tatadocomo not giving my moneyback . Chori karne k new idea hai ye tatadocomo ka

Niravhra Chatterjee

from Bengaluru, Karnataka

Happened with me as well, and the customer care representative refused to accept that it was a mistake on their part. They did it purposefully and tried to pass off as though I might have activated the service accidentally. All of this is a sham, and I'm not a 5 year old that presses random buttons on the phone without realizing what I'm doing.

Ritz Sharma

from Aligarh, Uttar Pradesh

Same thing is happening with me as well.I don't know how it was started on my no.but really very disappointing as I have lost my lot of balance on the same.Please help me to unsubscribe this as soon as possible.

Bhikhubhai

from Anand, Gujarat

Chulbuli Chat is activated at Rs30 for 30 days. Dial 5330011 to enjoy the service. To stop, Dial or SMS STOP to 155223(Free).
Bal Rs.85.93 at 16-May-18 08:27AMREF ID is 16636889. I havent provided any confrimation to activate. Simpy i disconnect my phone and received this message