Tata DoCoMo Complaints & Reviews

Dear sir as per my best offers in my number it's give 191 rs recharge and found 2GB data. Then I have recharge 191 rs on date 26th Aug 15 at 11.30 am.i have received sms on my phone for 2GB data . But I have received only 800Mb data. ...why ...Please give me my balance data. Regards Rakesh kumar Mobile no. [protected]

I Raj kumar my tata docomo mobile number [protected] my connection tata docomo company in five years old my complaint company my billing amount per month six hundreds up to seven hundred why month of july 2015 billing amont 2732 & month August 2015 Rs billing amount 5250 iam not afford billing amount please request my billing lower amount my complaint resolve thank full to you Regards Raj kumar mob number [protected], [protected] Email id, [protected]@gmail.com location Patiala Punjab (Rajpura)

I am Ajai kumar from Ernakulam. Low data speed on 3G docomo connection. Upto 48 kbps. I am using the sim with i-ball 3.5G 7mbps net setter on my laptop. The 3G speed was not good. Please solve this complaint. Regards... Ajai kumar. My no.[protected]

I have been facing low speed problems. Even after following all steps such as removing files from %temp% and using cleanmgr, the max speed that I get is 0.16 Mbps (download). (link to speed test: http://www.speedtest.net/my-result/[protected]) It is not a system problem as I tried using another friend's Photon Plus and got good speeds of 112KBps average. Please help as I have been facing this issue for more than a month now.

Hi, Its regarding DSL connection for account number #[protected]. As per the discussion with the customer care employee regarding our request to terminate the connection for account number #[protected], following points were covered: · Last Payment received on 19th October (full due clearance of 3370/-) · A letter of connection termination request was received at the Tata Docomo, Pimple Saudagar branch office and this was confirmed by the customer care official on call. · Connection holder has called up customer care as per Pimple Saudagar's office instruction to raise a request for connection termination on 20th October. · All the bills till date were diligently paid and no case of delaying or follow up was noticed(confirmed by the customer care official on call). · The request was registered and was told that the connection would be terminated on 15th day from the request. · We were still receiving this old connection bill even after the termination request and repeatedly asked to close the connection which didn't happen. · All calls from the customer care were received diligently and repeatedly asked for the same but no action was taken by Tata Docomo. · The connection was finally terminated on 9th Feb 2015 as per the customer care official. We being a customer did everything from our side and it is clearly a miss from the Service provider to process our request. Thus we hold no liability to pay the unnecessary amount or the charge of service which we never used. The customer is being unnecessarily harassed and would request Tata Teleservice to check upon their service. Now I am getting threatening calls from multiple people warning right from jail to police to dire consequences. PFB one sample mail. APPENDIX – M Notice U/s 20(2) of Legal Services Authorities Act, 1987 From, The Secretary, Pune Suburban District Legal Services Authority, District Court, New Building Shivaji Nagar, Pune – 411 003. Ref: - Pre-Litigation No LK/TTML_1000 of July 2015. Sub: - Proposal of Tata Teleservices Limited, for presenting your dispute with regard to outstanding billing amount of Account No #[protected], before the Lok-Adalat for determination. Sir/Madam, Apropos to the subject mentioned above, you are hereby informed that, the Applicant Tata Teleservices Limited, Pune with regard to the outstanding billing amount of Rs. 3536/- has arranged a Pre-Litigation Lokadalat on Saturday dated 11-Jul-15 at 10.30 am to 4.00 pm.. It is contended that you have availed Services of Tata Teleservices Limited, but failed to pay the above mentioned billing amount. The particulars of which are as under:- 1. Type of the bill : Telephone/Data Card service/Broadband/Leasline rendered. 2. Name of Customer : MUKUL ( ANAND ) 3. Total Outstanding amount: : 3536/- Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at Pre-Litigation stage to Lok-Adalat u/s 19(5) (ii) of the Legal Services Authority Act, 1987 for final determination. Hence you are requested to remain present in the Pre-Litigation Lokadalat, which will be held at District Court, Pune on 11-Jul-15 and get resolved the matter. Please note that if you have already settled, ignore this notice and kindly provide settlement letter or award form. Treat this as Most Urgent. Pre-Litigation Place, Time & Date: Dist Court Building, Shivaji Nagar, Pune – 411 005 Saturday 11-Jul-15 By Order (Secretary, Pune Dist Court) Contact No: (10.30 am To 4.00 pm) Contact No[protected]/[protected] Contact person:- Mr. Shaikh EMAIL:-swift.ta.[protected]@gmail.com

Hi,
To whomsoever it may concern.
Phone number [protected]
Service provider: TATA DOCOMO
Service type: postpaid.
i have taken up the connection recently after porting out from Idea on 19/8/2015. Since the Mangalore Docomo office has forced me to take a postpaid connection despite me saying that i would need a prepaid. i agreed for it. But Sooner I’m facing network issues at my residence / billing address. i have been calling the customer care for the issue though the channel "121" but they cannot hear what i speak.. But i can clearly hear what they speak; hence i call to the number 198. They have not fixed the network issue, i have asked them for a network booster, which they are not ready to do. Instead close the ticket saying the issue for the network is resolved, this is to bring to your notice that I’m raising a request on 27/8/2015. Since my Outgoing calls /sms and data have been barred, Due to which I’m having huge revenue loss. Couple of calls that i had to make has been missed. Hence i would need docomo to compensate for the same. Because at the moment i cannot call to customer care through 121, the only channel as they have blocked all the outgoing, neither the website works for raising a ticket for the issue (https://www.tatadocomo.com/register-your-complaint.aspx) attaching the link.
i have called up the customer care again on 8/26/2015 "via 198" stating them the issue i have.
1)No person has come to verify the address.(cctv recording at my residence is the proof)( barred the calls/sms/data)
2) no network coverage- requested for signal fix or network booster( Closed the ticket without resolving)
3)unable to make calls to 121 / airtel etc. where the call connects and the voice is clear yet the opposite receiver cannot hear what i speak ( mobile recordings are the proof).

Please fix these issues on priority; else i would need a compensation for the same. As I’m having revenue loss without making the outgoing calls.
I shall be filing a consumer complaint regarding the same.
Thanks
Veenus
[protected]@gmail.com
Cc to appellate.[protected]@tatadocomo.com

Hi,
To whomsoever it may concern.
Phone number [protected]
Service provider: tata docomo
Service type: postpaid.
I have taken up the connection recently after porting out from idea on 19 / 8 / 2015. Since the mangalore docomo office has forced me to take a postpaid connection despite me saying that i would need a prepaid. I agreed for it. But sooner i’m facing network issues at my residence / billing address. I have been calling the customer care for the issue though the channel "121" but they cannot hear what i speak. . But i can clearly hear what they speak; hence i call to the number 198. They have not fixed the network issue, i have asked them for a network booster, which they are not ready to do. Instead close the ticket saying the issue for the network is resolved, this is to bring to your notice that i’m raising a request on 27 / 8 / 2015. Since my outgoing calls / sms and data have been barred, due to which i’m having huge revenue loss. Couple of calls that i had to make has been missed. Hence i would need docomo to compensate for the same. Because at the moment i cannot call to customer care through 121, the only channel as they have blocked all the outgoing, neither the website works for raising a ticket for the issue (Https: / / www.Tatadocomo.com / register - your - complaint. Aspx) attaching the link.
I have called up the customer care again on 8 / 26 / 2015 "via 198" stating them the issue i have.
1) no person has come to verify the address. (Cctv recording at my residence is the proof) (Barred the calls / sms / data)
2) no network coverage - requested for signal fix or network booster (Closed the ticket without resolving)
3) unable to make calls to 121 / airtel etc. Where the call connects and the voice is clear yet the opposite receiver cannot hear what i speak (Mobile recordings are the proof) .

Please fix these issues on priority; else i would need a compensation for the same. As i’m having revenue loss without making the outgoing calls.
I shall be filing a consumer complaint regarding the same.
Thanks
Veenus
[protected]@gmail.com

Cc to appellate. [protected]@tatadocomo.com

Sir i have tata docomo prepaid mobile connection, Mob No is[protected] I have been charged from a service called Fusion Lounge_15 rupees 15 every week. I talked to custmor care lots of times but they did not give any solution to me. I am not able to do anything unsubscribe from this service so please help me in this issue.Message i received from this service is 52250.TO stop 155223

Yesterday at date 26/8 I surfing the net then I get flash msg from urs that, ur bal is deduct 18 rs something.so how can u deduct my bal my mobile has enough data left nerby 5 to 6 mb.if I had use exceed the data pack limit thn u will deduct my bal, I will not make any compliant.but u deduct my money its totally wrong. i want refund.No [protected]

I did postpaid to prepaid conversion 8 to 9 months back. And yesterday on 26th
Aug 2015, they have discontinued my services saying my outstanding amt of
Rs. 294.

Simple question for tatadocomo - how the post to prepaid conversion has done
If i have even 1 rs of outstanding balance.

Customer service executive is pathetic, no use of calling them. Its total
Waste to time and money using this service.
They are asking me to go at center for resolving this issue with all bills
Of payment. Really disappointed with the service.

Details -

Name - hemant
Mobile - [protected]

I am a consumer of Tata docomo, my mobile number if [protected], My account balance was deducted with out any reason, when i call the constumer care, they initially said that it was due to accessing webiste, when i informed them that my net pack is activated, they refused to give details of deductions and said it got deducted automatically, when i said this has happened before and no balance has been deducted previously, they said u would not be refunded.

I am just irritated with these popups. I dont even understand it that why this is so, what the need of these flash popup when no one needs it any more?????

I dont know about others but i really dont need this "I HAVE MY YAHOO ID", i am really very very irritated with this...

Please please, stop all these.

And mine information is

I am using MOTO E 2nd Gen
My MOBILE NUMBER IS "[protected]"
And my email id is "itsmydesire.[protected]@gmail.com".

Thank you!!!

Tata photon is cheating customer, on 26 Aug 2015 I was activated speed booster pack of 1 gb by customers care while active they said it will activated within half hours but after half again spoken to customers care person they said it will activated within 24 hours? Are you guys playing ?i[censored] said first time itself it will take 24 hours why should I go for booster pack? Sure I don't need any booster activate and I am going to cancel my photon.i asked complaint no but they said there is no complaint no given by tata photon. My photon number is: [protected]. My mob number is: [protected] Regards Vivek.s

I am using TATA DOCOMO since from 2011. It is Karnataka range SIM. But I am in Tamilnadu since Last 3 months. As of sudden my SIM had deactivated. I want to use the number forever. Kindly activate my number. Otherwise guide me what should I do. My Docomo No. +91 [protected], (Docomo) My current contact no. +91 [protected](Docomo)

Whenever my Tata walky bill is generated in the top of the the bill states that if payment is not done before due date then (bill amount +Rs 50) will be charged. Last month i could not pay on time they charged me (bill amount + Rs 57). When i called and asked them they stated that Rs 7 is VAT which is not mentioned any where in the bill. So i asked them either they provide me the refund of Rs 7 or change the format of bill generation. But no action is taken.

I am a consumer of Tata docomo, my mobile number if [protected], My account balance was deducted with out any reason, when i call the constumer care, they initially said that i was due to accessing webiste, when i informed them that my net pack is activated, they said below 30MB balance ur balnace get deducted automatically, when i said this has happened before and no balance has been deducted previously, they said u would not be refunded.

DSL connection No.-[protected]. 1. I stopped using my internet connection in August/ sept. 2012, talked customer care to close the connection as I was out of station, but it did not happen and I get the bill call. 2. Through e mail on 3 oct 2012, again I requested to close the account and paid the last unused bill also hoping, connection will be closed off permanently as requested. 3. I paid out some bills in Dec 2012 hoping this will be last bill and they will disconnect my connection. (I donot know the exact details, but one of my friend paid the bill in Aurangabad only, by hand at your office, your person saying this will be now the last bill. ) 4. But it did not happen, Instead of disconnection, Number get activated automatically, and again I was charged for the unused internet connection till it get disconnected automatically, ( so tata docomo charged the bill till 2 feb 2013 ) 4. Following are the complaint numbers generated during this time:[protected] dated 7/11/2012 5. Again in 2013, i received some legal calls for recovery of the bill. And i talked with tata customer care executive in pune, and he told me that we have decided to waver the bill. [protected] dated 09/02/2013 [protected] for wavering the unused bill 6. Now in 2015, I am receiving the same kind of calls for recovery from some legal firm, So communicated with tata customer on mail, but with out any concrete reply. 7. Now tell me, what to do, when some alleged legal person calls you in between while I see patients or doing some imp other work. 8. Now, it is my request to you that, please find out ( from the system )How much was the data usage o this number after Aug 2012, And How many times it got automatically disconnected and again reconnected? Tata Docomo gave me the worst experience of any kind of service sector

[protected]@tatadocomo.com Aug 16 (8 days ago) to me Dear Mr. Satish, We have received your e-mail regarding network connectivity dated 16-Aug-2015 for Tata Docomo number: [protected]. At the outset, we sincerely apologize for the inconvenience caused to you and we assure you that the problem is being addressed. As per your e-mail, we regret to inform you that we are unable to process your concern of network problem hence we request you to revert us with the below details in order to assist you accordingly. Your city: Area /Sector/ Street Name/Landmark: Village / post: Zilla / tehsil: District: State: Pin code: Indoor/Outdoor: No. of signal bars: From when you are facing this problem: Specific time/All the time: Alternate number: Handset Type: Exact error: Also provide alternate contact number which will be beneficial in resolving the issue. If there is anything else that you want to share with us, we are all ears. You can call us at[protected] or write to us at [protected]@tatadocomo.com. Warm Regards, Surya, Tata Docomo. We would love to hear from you, Click here to share your valuable feedback. Note : The feedback link will go inactive in 3 days. Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. -----Original Message----- From: sqa.[protected]@gmail.com Sent:[protected]:09:09.0 To : [protected]@tatadocomo.com Cc: null Subject: need Signal booster~~M23920833 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hi Tata Docomo, I have tata docomo connection for more than 6 years, Due to new building in my area, we do not have enough signal or no signal at all. As a postpaid valuable customer for so many years I request for a signal booster in my home. Please do the needful My number: +91 [protected] sathish sqa Aug 17 (7 days ago) to listen Hi Docomo, I am completely responsible for giving to the required details. But the way you have responded is heights of irresponsibility. you cannot regret someone by not giving the services, unlike sustaining in market. I am Sathish Kumar S representing Vaishnavi perfect towers welfare association, President and Secretary of the flats, totally we have 44 flats and overall 74 Tata Docomo Connections. We need a signal booster in my home. that should be made 100% else the consequences and escalations will be very very bad. If you are not providing this service, we all are ready to shift to another connection which the signal is good. I hope Docomo has understood the problem. Please find the below details and respond with a speedy service for the needful. Signal booster is inevitable in my flats. There should not be any change in that. Please find the required details below: Your city: Hyderabad Area /Sector/ Street Name/Landmark: Lake View Colony Village / post: Pragathi Nagar Zilla / tehsil: Bachupally District: Ranga Reddy State: Telangana State Pin code: 500090 Indoor/Outdoor: Indoor No. of signal bars: Nil or No signal From when you are facing this problem: Past 7 Years Specific time/All the time: All time Alternate number: [protected] Handset Type: Samsung S4 Smartphone Exact error: No signal or very very bad signal prone to dis connectivity. This email I will be using for escalations unless this issue is resolved. Please treat this as No 1 Priority. Thanks and Regards, Sathish Kumar S Hyderabad [protected]@tatadocomo.com Aug 18 (6 days ago) Dear Mr. Sathish Kumar, We have received your e-mail regarding network connec... sathish sqa 10:14 AM (1 hour ago) to listen Dear Tata Docomo. After repeatedly following up your technician for 5 to 6 days together. I am not getting any reply, either he is not receiving my call or he is ignoring me. I want a speedy recovery of my problem not a procrastinator, who always ignore me. Phone Number of The Technician : +91 [protected] At any cost there should be an installation of signal booster in my home or premises. Or we are even ready to go with the paid services as well. Please install a signal booster and this is a humble request. Thanks, Sathish Kumar S

I have used sbi oxi pay on 23 August 2015 for recharging my docomo number [protected] but the transaction was not done. the payment status=completed successfully and transaction status = service not supported . it is a special recharge 153. i didn't get the balance for this recharge but the money from my sbi account is gone . Please find this problem immediately and refund my money.

Hi, This is harish, I have lost my sim before 3to6 months which was in my sister's name that is Shewtha.n.v before 3to6 months ..I tried deactivating sim through customer care but did not get response properly..so please deactivate the sim. Name-Shewtha.N.V. Number- [protected] Also these if that is not the num [protected], [protected]