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Tata DoCoMo reviews & complaints page 168

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A
AmolZore
from Mumbai, Maharashtra
Sep 11, 2015
Report
Copy

Address: Thane, Maharashtra

Hi, I am copying entire trail mail of my communication with Tata Docomo to get my refund money. i was misguided by Tata Docomo galley while purchasing the product & a week later i was informed to surrender the service due to non availability of network in my area. Now Tata Docomo have informed to wait for another 60 days to get my refund money. This is clear care of malfunctioning, Request your help. Regards, Amol Zore
Tata DoCoMo customer support has been notified about the posted complaint.
Sep 11, 2015
Updated by AmolZore Below is my communication email with TATA Docomo Customer Care.

Dear
Hemant,

Your feedback will
not compensate my losses & if you seriously want to be a proactive then
learn to understand customers’ grievance first.

Policies are designed
to facilitate your customers. So don’t utilize it to escape from your
responsibilities.

Please make a note
that I have already got confirmation from your customer care executive that my
refund cheque will be delivered to me within 30 day (Of course that is also not
acceptable to me) from the date of device submission. But I can now say that
TATA Docomo changes the policies as per their whims & fancies.


I am dealing with
many service providers in the telecom Industry from last 10 years & this is
worst experience which I have got from Tata Docomo.

My complaint was
handled with very casual approach by you & it seems this is your common
practice to sell the products.

It is advisable to
show some business ethics & don’t make money by misguiding
customers.


Regards,


From: appellate
mum GSM [mailto:appellate.[protected]@tatadocomo.com] Sent: Friday, September 11, 2015 11:54
AMTo: Amol ZoreSubject: RE: Complaint - Tata Phonot No
[protected]~~M24086783

Dear
Sir,

Greetings from TATA
DOCOMO!

With reference to your mail below
and as per our conversation, regarding Device Refund issue for your TATA Docomo
Number[protected].

We would like to inform you that
device refund cheque will be delivery on your communication address within 60
days.

Corrective action have been
initiated on the concerns raised by you.

Your feedback would definitely be
given to all concerned departments to ensure increased
proactiveness.

We sincerely apologize for the
inconvenience experienced by you.


Warm
Regards
Hemant
Bansode
Appellate Authority
Secretary
Mumbai
TATA
DOCOMO

Circle
Office: D-26, TTC Industrial Area, MIDC
Sanpada, P.O Turbhe Mumbai - 400703.
Fax
No.:
[protected]
Email
ID: appellate.[protected]@tatadocomo.com
Website:
www.tatadocomo.com

Phone
No.: For Postpaid and Prepaid – 121 from
TATA DOCOMO number
From
Non TATA Mobile Phones –[protected]
For
PHOTON customer –[protected]toll – free)
Registered Office Address: Tata Teleservices (Maharashtra)
Limited, Voltas Premises, T. B. Kadam Marg,
Chinchpokali, Mumbai - 400033
CIN
No.: L64200MH1995PLC086354


From: appellate
mum GSM Sent: Thursday,
September 10, 2015 5:15 PMTo:
'Amol Zore'Subject: RE: Complaint - Tata Phonot No
[protected]~~M24086783

Dear
Sir,

Greetings from TATA
DOCOMO!

With reference to your mail below
and as per our conversation, regarding Device Refund issue for your TATA Docomo
Number [protected]

We have acknowledge your concern
and will get back to you.

We sincerely regret the
inconvenience caused to you.

For any query, please do revert us
back.


Warm
Regards
Hemant
Bansode
Appellate Authority
Secretary
Mumbai
TATA
DOCOMO

Circle
Office: D-26, TTC Industrial Area, MIDC
Sanpada, P.O Turbhe Mumbai - 400703.
Fax
No.:
[protected]
Email
ID: appellate.[protected]@tatadocomo.com
Website: www.tatadocomo.com

Phone
No.: For Postpaid and Prepaid – 121 from
TATA DOCOMO number
From
Non TATA Mobile Phones –[protected]
For
PHOTON customer –[protected]toll – free)
Registered Office Address: Tata Teleservices (Maharashtra)
Limited, Voltas Premises, T. B. Kadam Marg,
Chinchpokali, Mumbai - 400033
CIN
No.: L64200MH1995PLC086354


From:
Amol Zore [mailto:Amol.[protected]@wns.com]
Sent: Tuesday, September 8,
2015 6:15 PMTo: appellate mum
GSM; appellate mum GSMSubject:
RE: Complaint - Tata Phonot No
[protected]~~M24086783

Hi
Team,

This is a gentle
reminder to reply my query.


Regards,

Amol
ZoreDeputy Manager
- Admin- WNS Global
Services (P) Ltd | www.wns.com
Gate No 4, Plant
10 / 11 Godrej & Boyce Complex, Pirojshanagar, LBS MargVikhroli
(West), Mumbai, Maharashtra, 400079
IP: | Direct: [protected]| Mobile: [protected] |
Email:Amol.[protected]@wns.com

ONE WNS ONE
GOAL OUTPERFORM


Connect with WNS


From:
Amol Zore Sent: Monday, September 07, 2015 5:38
PMTo:
'appellate.[protected]@tatadocomo.com'; 'Appellate.[protected]@tatadocomo.com'Subject: FW: Complaint - Tata Phonot No
[protected]~~M24086783

Hi
Team,

With reference to the
below email, I am escalating my concern to you about refund of my
money.

Request you to revert
with a proper justification for blocking my money for 30
days.


Regards,


From:
[protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com] Sent: Monday, September 07, 2015 5:09
PMTo: Amol ZoreSubject: RE: Complaint - Tata Phonot No
[protected]~~M24086783

Dear Mr. Zore, We refer to your email dated 6th
September 2015 for your Photon number [protected] regarding: 1.Device
price refund concern: As per our telephonic conversation on [protected],
we would like to inform you that we have already forwarded the case to the
senior department for device price refund and as per revert from concern
department please be informed that the device price will be refund within 30days
from the date of disconnection. Further you can get in touch with our
appellate authority at (Appellate.[protected]@tatadocomo.com). 2.Billing issue:
Please be also informed that the complaint has been registered regarding
billing issue with Reference Number[protected] Dated: 7th September 2015 and will
be completed within 9th September 2015. Thank You for surfing with
Photon. If there�s anything else that you
want to share with us, we are all ears. Warm Regards, Sarvan Singh
Tata Docomo Photon Discover the quick, simple & convenient way
to access your account details. Depending upon you convenience you can choose
to: 1.Download My Tata Docomo app on your Smartphone from Play Store and
access your account details anywhere anytime on the GO. 2.Register on My
Account at tatadocomo.com - to register now just click here:
https://www.tatadocomo.com/gmyaccount.aspx Registered Office : Tata
Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan
Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685
Visit our Website at www.tatadocomo.com Email us at
[protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection.
* For Photon Tata Docomo[protected]toll free) * We are also
accessible from non Tata mobile phones on[protected]. Toll free from TATA
Mobile phones only. -----Original Message----- From:
Amol.[protected]@wns.com Sent:[protected]:17:30.0 To :
"[protected]@tatadocomo.com" Cc: null Subject: RE: Complaint - Tata Phonot No
[protected]~~M24086783 [Note: Please don't change the subject for internal
tracking purpose and immediate action. _____________________________
Hi Rakesh, Can you please update me on this? Also
note that I have received an SMS to pay the bill of Rs. 414/- Please ensure to
wave off these charges. Regards, Amol Zore Deputy Manager - Admin- WNS Global
Services (P) Ltd | www.wns.com Gate No 4, Plant 10 / 11 Godrej &
Boyce Complex, Pirojshanagar, LBS MargVikhroli (West), Mumbai, Maharashtra, 400079
IP: | Direct: [protected]| Mobile: [protected] |
Email:Amol.[protected]@wns.com ONE WNS ONE GOAL OUTPERFORM
________________________________
[cid:image409bfb.[protected]@81a048a2.46b3464b]
[cid:imageeb063c.[protected]@25401fb3.48956624] [cid:imagedebf60.[protected]@21c6d4a1.43b2391d]
[cid:imagee45765.[protected]@68c3f32d.4ba628c5] [cid:imagee1e562.[protected]@19269d65.489250a9]
Connect with WNS ________________________________ From:
[protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com] Sent: Wednesday,
September 02, 2015 5:15 PM To: Amol
Zore Subject: RE: Complaint - Tata Phonot No
[protected]~~M24086783 Dear Mr. Zore, We refer to your email
dated 1st September 2015 regarding refund issue for your Photon number
[protected]. As per our telephonic conversation on [protected], we regret
for the inconvenience caused due to the misguided sell. We regret to
inform you that the device price refund can only be processed within 30 days
from the date of buyback initiation. We would like to inform you that we
have escalated the issue to the concerned department as per your request to
arrange the refund immediately. We will duly notify you aboout the same upon
closure. We request you to kindly bear with us while we are working on
your issue. We thank you for your patience. If there's anything
else that you want to share with us, we are all ears Warm Regards,
Rakesh Kumar Sahu, Tata Docomo Photon Discover the quick, simple
& convenient way to access your account details. Depending upon you
convenience you can choose to: 1.Download My Tata Docomo app on your
Smartphone from Play Store and access your account details anywhere anytime on
the GO. 2.Register on My Account at tatadocomo.com - to register now
just click here: https://www.tatadocomo.com/gmyaccount.aspx Registered
Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1,
Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN-
U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us
at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata
connection. * For Photon Tata Docomo[protected]toll free) * We are
also accessible from non Tata mobile phones on[protected]. Toll free from
TATA Mobile phones only. -----Original Message----- From:
Amol.[protected]@wns.com Sent:[protected]:18:04.0 To :
"[protected]@tatadocomo.com" Cc: null Subject: RE: Complaint - Tata Phonot No
[protected]~~M24086783 [Note: Please don't change the subject for internal
tracking purpose and immediate action. _____________________________
Dear Debasis, I am one of those Indians who blindly follow
�TATA� brand due their business
ethics, so don�t prove me & your
organization wrong. Mr. Ratan Tata had said in his interview somewhere
that �In today's world, what
customers are looking for, I believe, are products that suit their purpose best
in terms of price, features, quality and appearance. They expect to be treated
as kings and to receive sales and service support for products. They expect to
receive timely and competent attention, along with a definite solution to their
problems from our service people, dealers or channel partners.� So don�t you think that you are
spoiling his values by giving me such unintelligent reply? I strongly feel that
I am begging for money from you, whereas founder of your company expects to
treat a customer as �KING�. Can you please
explain why should I suffer for your company�s inefficiency in
providing services? Is it my mistake if your franchise misguides
customers to gain their commission? Why Tata Docomo can�t take responsibility of
this malfunctioning? I had not asked you to educate me about your refund
policy. Let me remind you once again that I WAS ASKED TO SURRENDER THE SERVICE
BY YOU. So your policy should not be applicable for me. Looking for some
logical reply from you. Regards, Amol Zore Deputy Manager - Admin- WNS Global
Services (P) Ltd | www.wns.com Gate No 4, Plant 10 / 11 Godrej &
Boyce Complex, Pirojshanagar, LBS MargVikhroli (West), Mumbai, Maharashtra, 400079
IP: | Direct: [protected]| Mobile: [protected] |
Email:Amol.[protected]@wns.com ONE WNS ONE GOAL OUTPERFORM
________________________________
[cid:imagee1de82.[protected]@cb64a823.44b5dc59]
[cid:imagecd2335.[protected]@d0e30b41.4590df35] [cid:image07031d.[protected]@fb9beb97.4a8418d4]
[cid:imaged2efc7.[protected]@9655dd81.44a79ddc] [cid:image804dd0.[protected]@b42048a5.4a8daddc]
Connect with WNS ________________________________ From:
[protected]@tatadocomo.com [mailto:[protected]@tatadocomo.com] Sent: Monday, August
31, 2015 7:06 PM To: Amol Zore
Subject: Complaint - Tata Phonot No [protected]~~M24069013 Dear Mr.
Zore, We refer to your email dated 31st Aug 2015 for your Photon number
[protected] regarding: 1. Device Cost refund. We regret
for the inconvenience caused to you due to wrong information provided by brand
store, non co-operation from executive and connectivity issue. As per
our telephonic conversation on [protected], we would like to inform you that
device buy back process is applicable for your account as date of activation is
19th Aug 2015 and you have confirmed us that you have already submitted the
Photon Device in Brand store. Kindly note you will received the refund
cheque within 30 days(post submitting the device) at your registered billing
address. 2. Wrong information regarding brand store. We
would like to inform you that a complaint has been registered with service
request number[protected] and the same shall be addressed within 02nd Sep 2015.
3. Disconnection. The disconnection request has already been
raised for your Photon number [protected] on 29th Aug 2015 and the request number
is[protected]. Our Photon Care representative shall get in touch with you within
48 hours with respect to your request. Please note that the connection
will be deactivated on 06th Aug 2015 unless notified from your side. The current
outstanding in your account is nil. Please be informed that you shall be
receiving a bill (from 19th Aug 2015 to 03rd Sep 2015)for the month of Sep 2015
and final bill (from 04th Sep 2015 to 05th Sep 2015)for the month of Oct 2015
Your approximate final bill amount will be Rs. 57. We would like to
inform you that post generation bill(05th of every month) if there is no usage,
request you to revert us so that we can raised appropriate complaint regarding
billing issue. Please use your Photon Account Number[protected] to make
the payment. 4. Connectivity issue. We would like to inform
you the area you have referred to, is a low coverage area and hence you will
experience slow speeds and network fluctuation in the mentioned area. We would
also like to share that TATA Photon is a mobile internet device and you can
enjoy better speeds in the other areas. If there�s anything else that you
want to share with us, we are all ears. Warm Regards, Debasis
Mukherjee, Tata Docomo Photon Discover the quick, simple &
convenient way to access your account details. Depending upon you convenience
you can choose to: 1.Download My Tata Docomo app on your Smartphone from
Play Store and access your account details anywhere anytime on the GO.
2.Register on My Account at tatadocomo.com - to register now just click
here: https://www.tatadocomo.com/gmyaccount.aspx We would love
to hear from you, Click here to share your valuable feedback. Note : The
feedback link will go inactive in 3 days. Registered Office : Tata
Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan
Bharathi, 124 Connaught Circus, New
Delhi 110001. CIN- U74899DL1995PLC066685 Visit
our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com *
For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata
Docomo[protected]toll free) * We are also accessible from non Tata
mobile phones on[protected]. Toll free from TATA Mobile phones only.
-----Original Message----- From: Amol.[protected]@wns.com Sent:
[protected]:13:09.0 To : "[protected]@tatadocomo.com", "appellate.[protected]@tatadocomo.com" Cc: "[protected]@gmail.com", "[protected]@gmail.com" Subject: Complaint - Tata Phonot No
[protected]~~M24069013 [Note: Please don't change the subject for internal
tracking purpose and immediate action. _____________________________
Hi Team, I had purchased Tata Photon Wi-Fi dongle from your
franchise M/S Rishab Communication (Dombivali West) on 14th August 2015.
Before purchasing it, I had enquired about network availability in my
area with executive (Ms Deepa) present in gallery & she had assured me about
it. My residential address is available in your record if you want to recheck
it. My photon got activated on 19th August 2015 by you from backend, but
there was some technical issue in device & finally it got activated on at
2115hrs on 21st August 15 after our multiple visits in gallery. The staffs
working in this galley are not at all cooperative & behave impolitely with
customers. I had raised complaint (No[protected] with your customer care no
about it on 21st August 15. I am still waiting for action taken. After
reaching home, I tried to connect device with my desktop but there was network
issue. So I had again raised complaint on customer care no & my complaint id
no is[protected]. On 25th August your engineer visited to my place &
he noticed low network availability in my area. He conveyed the same message you
to customer care centre, subsequently I got call to surrender Tata Photon device
in Tata Docomo branded store in Dombivali (E) as it was not possible for you to
improve network in my area. I visited Tata Branded store in Dombivali
(E) on 29th August 2015. Surprisingly I was informed by executive present in the
store that there is no such process available. So I again called customer care
no to check the further process. After a long discussion between me, executive
in store & 2-3 executives from your customer care centre, finally they
accepted my Tata Photon dongle, but there were not ready to raise cancellation
request & again I had to coordinate with your store executive & customer
care executive to raise it. My cancellation request is[protected]. My
call duration was 48 mins & 42 second to convince both teams to accept
device & raise cancellation request. In addition to this, customer executive
in Tata Photon branded store Ms Sheetal Chauhan & executive from customer
centre Mr. Meghal were extremely rude with me which is no at all acceptable. Ms
Sheetal wasn�t ready to speak with
customer care executive on call & Mr. Meghal wasn�t ready to address my
queries after raising cancellation request. He was not even ready to provide me
email id to raise my query. I am expecting some basic training to be
provided to your executives to learn how to speak with customers. I have
coordinated with many other service providers in the past but have never
experience such pathetic service from anyone. Please ensure that my
refund cheque of Rs 2000/- will be issued at the earliest as I don�t want to block my money
for 2 months due to your service issue. Also ensure I will not be raised
for this period as I could not avail the service due to network issue. I
am expecting a positive reply from you this time. Please feel free to
call on [protected] for any further information. Regards,
Amol Zore
Amol
Zore Deputy Manager - Admin- WNS Global Services (P) Ltd |
www.wns.com Gate No 4, Plant 10 / 11 Godrej & Boyce Complex,
Pirojshanagar, LBS MargVikhroli (West), Mumbai, Maharashtra, 400079 IP: |
Direct: [protected]| Mobile: [protected] | Email:Amol.[protected]@wns.com
ONE WNS ONE GOAL OUTPERFORM
________________________________
[cid:image305694.[protected]@c8f5eeec.48b76207]
[cid:image9676e5.[protected]@bf716ce5.4c8fcbc9] [cid:image157fdd.[protected]@977c0102.428be4f5]
[cid:imagec204e5.[protected]@b00032b5.4986f6ed] [cid:image2cf9be.[protected]@52820c6b.4db9bdb5]
Connect with WNS
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
This email and any files transmitted with it may be confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the sender.
The recipient should check this email and any attachments for the presence of
viruses and the company accepts no liability for any damage caused by the same.
Please note that any views or opinions presented in this email are those of the
author and do not necessarily represent those of WNS Group.
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
This email and any files transmitted with it may be confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the sender.
The recipient should check this email and any attachments for the presence of
viruses and the company accepts no liability for any damage caused by the same.
Please note that any views or opinions presented in this email are those of the
author and do not necessarily represent those of WNS Group.
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
This email and any files transmitted with it may be confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the sender.
The recipient should check this email and any attachments for the presence of
viruses and the company accepts no liability for any damage caused by the same.
Please note that any views or opinions presented in this email are those of the
author and do not necessarily represent those of WNS Group.
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]


[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]This
email and any files transmitted with it may be confidential and intended solely
for the use of the individual or entity to whom they are addressed. If you have
received this email in error please notify the sender. The recipient should
check this email and any attachments for the presence of viruses and the company
accepts no liability for any damage caused by the same. Please note that any
views or opinions presented in this email are those of the author and do not
necessarily represent those of WNS
Group.[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
View replies
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
Reply
Dear Customer,

As per the conversation had with our team, we regret for the inconvenience caused to you. In this regards, we would like to inform you that as per complain number[protected] amount of Rs 414/- has been posted in account and for second complain[protected] device refund cheque will be delivery on your communication address within 60 days.

Regards,
Customer Care
Tata Docomo
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    R
    rakeshchugh151281
    from Budhana, Uttar Pradesh
    Sep 11, 2015
    Report
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    Address: Ghaziabad, Uttar Pradesh

    Dear Sir/Madam, I am operationg with Tata photon data card no. [protected].In starting the data allotted to me was 20GB and it continued but after approx. 1 year in March 2015 the tata photon data they reduced to 14GB with 7GB day And 7GB night that even without any consent received from me.Moreover the speed of the device is reduced to minimum.While talking to customer care they responded that due to increased no. of connections in my area, they are not able to provide speed.They are working on this but still the issue is continued.And the very poor response of customer care that if you want to discontinue the connection, you can but we will not refund you anything. Kindly look into the matter Rakesh Kumar, mob:[protected] Niti Khand 1, Indirapuram, Ghaziabad
    Tata DoCoMo customer support has been notified about the posted complaint.
    Sep 21, 2015
    Updated by rakeshchugh151281     Dear Sir/Madam of consumer court,
    Tata docomo executive has been misguiding customers and have been cheating customers by reducing their plan.They are just saying apologies for the same.The person have connected with me for saying apologies.I request consumer court to interrupt immediately and take action against Tata Docomo for the same.I hope consumer court will give me justice immediately.
    View replies
    Dear sir/Madam,
    Continnued to earlier complaint I received a call from one mobile no. saying that he is from Tata but instead of solving issue he asked for my bank details which i am not supposed to give.Plz help.
    Reply
    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Regards,
    Customer Care
    Tata Docomo
    Reply
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      M
      manasonnet
      Sep 11, 2015
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      Address: Bangalore, Karnataka

      Hi, I am Keep getting this Harassment Calls from New Delhi and Letters for Payment due in my for my disconnected Broadband Account No :[protected]. Could you Please look into the Matter. I am Not interested to Pay a single rupee since i have not used internet for the period for which bills you have generated and claiming due from my Side. If you look at my Bill Payment History you ll find, it should be good Enough to Prove that i have paid/ i was happy to pay all bills regularly with Fines even. If your automated system generated a Bill, that doesnot mean without use we keep on paying and you will njoy it threating us without any Proper Service. Its Not a Matter of Paying just 3 thousand change, Its a Matter of making frauds with me. What is the Gurranty that you bill system is not 100% correct. because i am not the only one, The are more than thousand customers who face these similar situations. So getting Frustrated i switched to the FIbeNet Connection from TatDocomo then. But NOW i am Threating calls for dues. If this Doesnot STOP with 2/3 days, I ll have to disconnect the Fibernet also where you will loose lot more money than the Due rs. 3300/-. So think wisely and deal. I will lodge a complaint for disconnection very soon, not becuase of this issue, I don't trust you honesty anymore. If you can help your customer there is no best time then Now. Thanks, Manas Kumar Panigrahi
      Tata DoCoMo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      Thank you for sharing the details. Our service team will reach out to you asap.

      Thanks and Regards,
      Customer Care
      Tata Docomo
      Reply
      Dear Customer,

      we have validated and considered all the technical tickets raised by customer during Jan to March 2015 for service and necessary service credit has been passed for Rs 400+ Tax on April 9th & Rs 500 + tax was processed on 30th of April 2015. No additional technical tickets are raised post march. The connection has stopped billed from 6th April 2015 & and we have not received any payments for invoices billed from Jan to April 2015.

      Thanks and Regards,
      Customer Care
      Tata Docomo
      Reply
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        D
        Dileep Reddy
        from Bengaluru, Karnataka
        Sep 11, 2015
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        Address: Hyderabad, Andhra Pradesh

        Dear Docomo Team, I have ten commercial use connections one of the number is[protected]. I am facing problem from past 1 month This Docomo Technicians in Hyderabad are worst for nothing, total tata docomo service is blunder and worst. Because inspite of repeated complaints also there is no permanent issue as been solved to me. As it is commercial use i have lost much money, business and also the clients with your worst and very very very worst service. My problem will be daily 2-3 phones will not be working since last one month. Daily i have to call customer care people and spend one hour through phone even also there is no use to calling customer care. I have lost more money because of you people as my business runs through phone calls. please take action immediately, Any way there is no use to writing for you people also. Very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very worst, blunder, faltu network is tata docomo lanlines and service I think you can understand how much of amount i have lost because of you people. --
        Tata DoCoMo customer support has been notified about the posted complaint.
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        Dear Customer,

        We have received your complaint and we will ensure it is resolved soon.

        Regards,
        Customer Care
        Tata Docomo
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          muthumani chlm
          Sep 10, 2015
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          Address: Dindigul, Tamil Nadu

          Dear sir, madam on 10/09/15 i made online payment for tata docomo mobile bill of Rs 745.The amount is debited from my account but still now it is not credited in tata docomo account.tata docomo shows the amount is still not credited.the sudden server down affected the process.i did not received any message from billdesk to my email or mobile number.the amount is debited my bank account.please solve the issue immediately the details of the transaction given below mobile number[protected] .transaction date 11/09/2015 time 11.31pm
          Tata DoCoMo customer support has been notified about the posted complaint.
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          Dear Customer,

          We have received your complaint and we will ensure it is resolved soon.

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          Tata Docomo
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            H
            hsahdev
            from Gurgaon, Haryana
            Sep 10, 2015
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            Address: Dehradun, Uttarakhand

            I am using Tata DoCoMo photon max wifi services since March 2015. I am constantly getting poor services of connectivity and speed. I called their consumer forum and launched a complaint however they closed the complaint even before resolving it.
            Tata DoCoMo customer support has been notified about the posted complaint.
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              L
              lilykumar
              from Mumbai, Maharashtra
              Sep 10, 2015
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              Address: Kaithal, Haryana

              I purchased a redmi 1s mobile from your site surpluss, in my order no is[protected].i recived this products 28 aug2015. but when i open the mobile he not on . i also submit complaint before this complaint. you are not response to my compaint. so i am going to court against you members body surpluss. and coming to all manager in court against case about mobile defective send and not replace my mobile last warning to you. please contact to me and replace my mobile.you are all members are cheaters. you open a frud company.i refuse you service and going to yesterday court against you a case.
              Tata DoCoMo customer support has been notified about the posted complaint.
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              replace your handset and send a new mobile handset
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                A
                askserrao
                from Mangalore, Karnataka
                Sep 9, 2015
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                Address: Bangalore, Karnataka

                I had to taken tataphoton plus wifi services of 20GB @1000/- per month when I got an assurance of 3G speed till 20GB and after that 2G speed internet. After using this for few months that they realized I am actually consuming a lot of it so reduced the speed to 0.4 KB. I complained several times to their customer care then finally they said I stay in a high usage area so I will not get the assured speed. Waited for them to rectify this for 2 months. Then I reaslised it is not working anywhere in Bangalore. I sent a complaint to their CEO Mr. Elango thru an email post this someone called me and advised me to go to a tataphoton outlet. When I visited they tried everything and gave me a new devise. I checked my plan which updated correctly but now I realized that they cheated me. They have realized that ppl using complete 20 GB is not cost effective and could have a made a system not give the assured speed for few selected customers. Now that I have connection for more than 3 years they are kind of sure that I might stick on with them so the plan get frustrated and change the expensive plan since 10GB is 1000/- now. I was cheated tataphoton guys by assuring a particular speed but did not kept their words. Troubled me a lot by customer care executives and the company. I am posting this for others benefit. And I will never go back to Tata again.
                Aug 7, 2021
                Complaint marked as Resolved 
                Tata DoCoMo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                Kindly provide us your 10 Digit Tata Photon number, your alternate contact number and email ID so that we can get in touch with you.

                Regards,
                Customer Care
                Tata Docomo
                Reply
                Dear Customer,

                Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html
                Alternatively you can also mail us your concern at [protected]@tatadocomo.com.

                Regards,
                Customer Care
                Tata Docomo
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                  C
                  Chinmoy Goswami
                  from Mumbai, Maharashtra
                  Sep 9, 2015
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                  Address: Kolkata, West Bengal

                  My tata photon no. is [protected]. I have given complain past month for sudden changes of data plan. I have received the message that: In our constant endeavour to provide good experience to our customers through new products and improved services, we are restructuring the current bill plans. We would like you to know that your existing bill plan [protected]@Rs999 per month will end on 25-Sep-15 & hence a new bill plan needs to be activated on your Photon. We will be migrating your Tata Photon number [protected] to the new bill plan [protected]@Rs950 per month with effect from 25-Sep-15. It is really unfair of you, if you change my data plan by any means. When I had purchased this photon your representative assured me that my data plan will never going to be changed. But, now you are going to change my data plan unfairly with low data plan and higher amount. This absolutely nothing but cheating the old customer. If you change this data plan, I have left with no option but to quit my photon no. immediately. It is very pathetic experience to be a customer of your company.
                  Tata DoCoMo customer support has been notified about the posted complaint.
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                  Dear Customer,

                  We have received your complaint and we will ensure it is resolved soon.

                  Regards,
                  Customer Care
                  Tata Docomo
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                    S
                    Surajxs
                    from Pune, Maharashtra
                    Sep 9, 2015
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                    Address: Bangalore, Karnataka

                    I have been struggling from last two months with network issue, have registred so many complaints but till today nothing has been done. Below is the recent complaint which is open. Photon No.: [protected] Complaint No:[protected] Dtd: 30 Aug 2015 With reference to above, I am currently facing disconnection every 5-10 mins, TIll today TATA docomo is not able to resolve the issue. Please waive off the monthly bill till issue has been resolved, i cannot keep paying for your pathetic service and inability for solving network issues. Till today i have not been contacted by any support team and your customer service support is the worst. I will never come back to TATA DOCOMO anytime in future and will not recommend it to anyone.
                    Tata DoCoMo customer support has been notified about the posted complaint.
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                    Dear Customer,

                    We have received your complaint and we will ensure it is resolved soon.

                    Regards,
                    Customer Care
                    Tata Docomo
                    Reply
                    Dear Customer,

                    As per our telephonic conversation, we apologize for the inconvenience caused to you. We would like to inform you that the complaint regarding connectivity concern with the reference number[protected] has been processed stating that the area which you are referred to is having network coverage concern.

                    Regards,
                    Customer Care
                    Tata Docomo
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                      Nadkar
                      from Rajkot, Gujarat
                      Sep 9, 2015
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                      Address: Mumbai City, Maharashtra

                      I had recharged my tata docomo number on 6th of September 2015. I tried *123# for best offer and I found 1. I tried to get that offer but system said that it is invalid mmi or unsuccessful . please try again. Then I tried on *141# then again found 1. and tried and it was successfully done. But my balance was deducted for both offers. Actually, it was system error. I immediately made a call and spoke to customer executive on 6th of September 2015. executives miss guide me and said you will get your money back. Executive name is : Sneha Powar, caller id : [protected]. As promised not fulfilled then again I made a call on 9th of September 2015. I spoke with executive called Poonam caller Id : [protected]. Call transfer to senior executive called Mohini Sanak caller id : [protected]. And said can't help. Executives have no worries bcoz they know for such small amount nobody can do anything. It's fraud and they are cheating customers. Shame Email: [protected]@gmail.com
                      Tata DoCoMo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

                      Regards,
                      Customer Care
                      Tata Docomo
                      Reply
                      Dear Customer,

                      Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html
                      Alternatively you can also mail us your concern at [protected]@tatadocomo.com.

                      Regards
                      Customer Care
                      Tata Docomo
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                        Dhurwe deep
                        from Bhopal, Madhya Pradesh
                        Sep 9, 2015
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                        Address: Raipur, Chhattisgarh

                        Name-dhurwe deep mo.No.[protected] add.-raipur e.[protected]@gmail.Com sir 24/08/2015 3g data paick 1gb karwaye the or 09/09/2015 ko main balance 150 ka top up recharge karwaye the 08/08/2015 ko mere mobile mai 24.58 data balance tha maine apne laptop per face book kam se kam 50.00 minutes to 75.00 minut chalaye honge lekin company ne mere pure main balance nil kar diya to apse nivedan hai ki ager kisi ka data paick khatam ho jata hai to main balance pura nil karni nahi chahiye na jitna net chala hai upna charge lena chahiye thank you
                        Tata DoCoMo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We have received your complaint and we will ensure it is resolved soon.

                        Regards,
                        Customer Care
                        Tata Docomo
                        Reply
                        Dear Customer,

                        As per the conversation had with our team, we regret the inconvenience caused to you. In this regards, we would like to inform you that your balance of 163/- has been deducted due to post completion of your data balance you have surfed internet on[protected] at 10:47PM used 38843KB DATA. Hence, you have been charged for the data usage from the main balance at 10p/10KB and the same cannot be refunded. Further, we apologize from our agent's end, we can assure that and the same will never be repeated again in future and the feedback will be shared to the agent.

                        Regards,
                        Customer Care
                        Tata Docomo
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                          S
                          sanket yeshi
                          from Bengaluru, Karnataka
                          Sep 9, 2015
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                          Address: Nashik, Maharashtra

                          I just bought a TATA PHOTON MAX e-stick with 400 rs recharge . i've also done with call verification process . but still " activation failed " error occurs while activating my prepaid connection . So kindly give solution on this : PS: number is mentioned below : TY +91-[protected] Sanket S, Yeshi(Tel. [protected])
                          Tata DoCoMo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We have received your complaint and we will ensure it is resolved soon.

                          Regards,
                          Customer Care
                          Tata Docomo
                          Reply
                          Dear Customer,

                          As per the conversation had with our team, we regret for the inconvenience caused to you. Please be informed that we have registered your complaint related to connectivity concern with reference number TEST12236004. The same will be updated soon.

                          Regards,
                          Customer Care
                          Tata Docomo
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                            K
                            kapil hirrani
                            Sep 8, 2015
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                            Address: Ajmer, Rajasthan

                            Helo Sir/Mam, Greetings...!!! my self kapil and i am working in Africa, my sister have airtel company no +91 [protected], problem of this, not reachable.. when ever my family in house always this message received from docomo co side, this is big issue for me, how will i contact with my family, whenever i try, always show switch off ... please solve this problem on urgent basis... it is very urgent...this is my request please consider this mail on urgent basis...
                            Tata DoCoMo customer support has been notified about the posted complaint.
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                              N
                              Nikam Bhausaheb
                              from Mumbai, Maharashtra
                              Sep 8, 2015
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                              Evereyday there are missed calls by service providers because of system failure or network problems. Instead of providing better service, service provider is sending message as " Hi you have missed calls. To get details of first 3 miss calls, SMS 52255 @ Rs.1." Actually service provider is asking money instead of providing better service at least there should be missed call entry in call log till they provide better service.
                              Tata DoCoMo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

                              Regards,
                              Customer Care
                              Tata Docomo
                              Reply
                              Dear Customer,

                              Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html
                              Alternatively you can also mail us your concern at [protected]@tatadocomo.com.

                              Regards
                              Customer Care
                              Tata Docomo
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                                A
                                Akki bavda
                                Sep 7, 2015
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                                Address: Vadodara, Gujarat

                                I am facing too muvh network problem..it shows full network but still internet not working properly. I am using 3g internet but still having problem while showing H+ and i can not send a single message in whatsapp...now its enough i hate docomo
                                Tata DoCoMo customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

                                Regards,
                                Customer Care
                                Tata Docomo
                                Reply
                                i hate docomo tooo
                                Reply
                                I my self is facing a lot of problem related to my tata doco mo no [protected] according to me the network net speed is too worst pathetic its a torture to use tata doco mo network no before this also I had complain a lots of time to your so called customer care they are not worth it to solve my problem I am having 3 gob net data but your data network is so so worst that I just feel I am a stupid that to use tata doco mo service I now also I have full faith in your you are not going to reward on the complain so I had to decide what action can with taken with the daaba service ... before 15 days I had sent sms to port my no but your staff had said that the problem will be sole so plz dont change the service provider ...I feeling very helpless from your side yaar plz plz plz help


                                please yaar help it out if you cant provide service properly please don't sell your service with lots of fake promises

                                I not event want to give 1 star its just[protected]
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                                  N
                                  nro bhatt
                                  Sep 6, 2015
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                                  Address: Bhavnagar, Gujarat

                                  Today when i am downloading from internet a message fleshed up on screen data charge of some of rupees 120 has been deducted from my main account. I feel amazed because i am already having a data plan on my number which is gone to expire on 6/9/2015 on 00:00:00 at midnight. But before i understand situation they will deducted a huge amount of rs.120 from my main balance. Its clearly their fault so i request company on 198 but theircustomer call representetive did not give proper answer to me so i told him to complaint to consumer forum about this and he cutted the phone. I request you to please file my complaint and take serious action against them.
                                  View replies
                                  Dear Customer,

                                  Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

                                  Regards,
                                  Customer Care
                                  Tata Docomo
                                  Reply
                                  Number of my tata docomo card is [protected] and my alternete contact number is[protected].
                                  Reply
                                  Dear Customer,

                                  We have received your complaint and we will ensure it is resolved soon.

                                  Regards,
                                  Customer Care
                                  Tata Docomo
                                  Reply
                                  Dear Customer,

                                  We tried to speak with you personally on your number. However, the same was not reachable.
                                  We would like to inform you that, a complaint has been raised regarding balance depletion on dated[protected] and the reference number for the same is PBR12337434. This will be resolved soon. Please save your docket number in case of any requirement for reference.

                                  Regards,
                                  Customer Care
                                  Tata Docomo
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                                    S
                                    serenalobo
                                    from Bengaluru, Karnataka
                                    Sep 6, 2015
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                                    Address: Mysore, Karnataka

                                    My name : Serena Lobo City : Mysore, Karnataka State. I had taken a Tata Photon Plus Internet Connection( Connection No. [protected] Last year. I used it for two Months and paid the bills. In the beginning of the third month o[censored]sage, i lost the dongle during travel. I searched a lot and did not find it. I was very sick that month ( March 2015) and was hospitalized for 6 days and I could not lodge a complaint. After a few days a Tata Photon Customer care representative called me reminding me of the bill payment for the Month of march. I told her that I lost the dongle and have not used the dongle for the whole month. She told me that I needed to get the cancellation done. I asked her the procedure for cancellation and she said that I have to pay the rental for March 2015 and then the will initiate the cancellation process.I told her that I need to know if there is any usage in March 2015 as I wanted to know If the dongle is being used by someone who has stolen/found it.She said that she find the usage details and let me know on the next call. There was no call from them after that. After a few days, these customer care representatives started calling me five times a day asking me to pay the bill but they were not ready to give me the itemized bill. I told them that till I get the usage details, I cant pay the bill. On 06/05/2015 at 12.30 pm( from [protected]) I get a call from a man saying that he is calling from Chamarajanagar Police Station. He did not reveal his name, he said that there is an FIR against me and there is an arrest warrant, and I have to take a lawyer with me and get bail or else I will be in prison. I asked him who logded the complaint and what was the reason. He stated that it was from Tata Photon Services and a man called Mohan ([protected]) I tried explaining to him that they did not send me the itemized bill I asked for, but he said that I am a liar. When I politely requested him not to talk like that he threatened me saying that I dont know who is was and what he can do to me . I was perplexed with this and I immediately called this Mr. Mohan and asked him about the complaint he replied saying that the complaint is regarding non payment of bills. I tried giving an explaination and he started shouting at me asking me what I think of myself. He asked me my address and I told him that I have given my details when I took the connection. He immediately took the name of some one called Jagadish asking him to find my address from their database. He then told me these words " Do you know what will happen If my men come to your house?". I was in tears. I live with my ailing mother and she cant handle these goons. I asked him what I need to do to solve this. He said that I need to pay the bill and I will get an email for cancellation of connection. Though I Kept my cool he yelled at telling me to know how a woman should talk I immediately made a payment of Rs.3300 on Tata Photon site and I got the acknowledgement of it on my mail. I told him to send me an itemized atleast now. After half an hour a Tata Photon Representative calls me and asks for my email ID to send me the Itemized bill. He sent it to me and then it was confirmed that Mr. Mohan was a staff or agent of Tata Photon. I then called Mohan and asked him in which police station the complaint was lodged. He said Yeshwanthpur Police station, Bangalore. I called up Yeshwanthpur Police station, Bangalore and they told me that there is no FIR or arrest warrant against me and there this number ([protected]) does not belong to anyone in Yeshwanthpur Police station. Then I realized this was a hoax. I then waited till 8 pm for the confirmation of cancellation on my email. It never came. I called up the customer care and lodged a complaint regarding the hoax caller and Mr. Mohan and the threats (Complaint no.[protected]. I even lodged a complaint in Vijayanagar Police Station, Mysore on 06/09/2015. Against Mr. Mohan and the hoax caller. They tried to call them, but both the numbers are not reachable. (Police Complaint Acknowlegement Number : P[protected]. The police told me that I had to give a police compalint when I lost my dongle. But the customer care rep told me that it was not necessary. I received a call this evening from Tata Photon Plus regarding the compalint I had made. They told me that Mr. Mohan was their staff in the Collection department and he has been fired. I asked her that I need an clarification on email regarding this. And I need the details of Mr.Mohan as I have lodged a complaint in the police station. She told me that she will contact me again regarding this. But there is no news from then again. I have not yet received the Cancellation confirmation. (Cancellation Request number :[protected]. The hoax call from the" police station" came when I was in office and my colleagues have overheard what the caller said ( FIR and Arrest Warrant ) and it has spead like wildfire in my workplace. Now they think that I have an FIR against me and I may even lose my job. Tata Photon uses goons to threaten their customers in the most unethical ways possible. Beware Tata Photon Users... These people can turn your life into hell.
                                    Tata DoCoMo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We have received your complaint and we will ensure it is resolved soon.

                                    Regards,
                                    Customer Care
                                    Tata Docomo
                                    Reply
                                    Dear Customer,

                                    We tried to reach you on your number, however it was not reachable. We apologize for the inconvenience caused to you. We would like to inform you that we have escalated your concern and we have taken strict action on the person and we value you feedback given on the service. Kindly note that your account has been permanently disconnected.

                                    Regards,
                                    Customer Care
                                    Tata Docomo
                                    Reply
                                    You liars. You never tried to call me. And if my account has been disconnected, why the hell have you generating bills again and again. Your recovery agent had told me that this amount has been waivered off. You are you people harassing me.
                                    Reply
                                    Is there a rating for very very disgusting and bad for tata docomo?

                                    yes tata docomo liars and cheats. Check out people are calling claiming to be your attorneys. How did they get my personal details submitted to tata docomo? my account is also disconnected. I have been residing out of the country. Yet you are sending me bills to be paid? this is insane. Just needs some common sense. You are sending me billing od some strange man. I am sick of communicating with you by e-mail and being a good honest citizen. You deserve to be shut down for cheating and criminal activity.
                                    Reply
                                    Serenalobo,

                                    these cannot turn your life into hell unless you let them. If you get a call like this - simply hang up as many times as they call. Take turns with your friends hanging up. Do not give in to goondas and cheap people. Do not be intimidated by such tactics. Give it back. Like I just did. I simply yelled back at the and told him to get lost. Bar their numbers. Block their calls.
                                    Reply
                                    Vishkra K...

                                    Damage is already done and cannot be reversed... I will never go for a Tata product ever again... not even Tata Iodized salt😫
                                    Reply
                                    TATA is just another sinking ship like other networks, In front of JIO . Just few more days and they all be vanished.
                                    Reply
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                                      drsaumendu
                                      from Mumbai, Maharashtra
                                      Sep 5, 2015
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                                      Address: Cuttack, Odisha

                                      The brand store sold me with assurance of false speed. my speed is very less like 80 t0 100 kbps.i have complained many times but each time the customer care said that this speed that i am getting is their average speed..they even denied for a refund as promised while purchasing.even mailed to listentatadocomo, but they did nothing.basically the company people are cheaters.
                                      Tata DoCoMo customer support has been notified about the posted complaint.
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                                      Dear Customer,

                                      Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

                                      Regards,
                                      Customer Care
                                      Tata Docomo
                                      Reply
                                      Dear Customer,

                                      Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html
                                      Alternatively you can also mail us your concern at [protected]@tatadocomo.com.

                                      Regards
                                      Customer Care
                                      Tata Docomo
                                      Reply
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                                        Subrata0912
                                        from Bengaluru, Karnataka
                                        Sep 4, 2015
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                                        Address: Bangalore, Karnataka

                                        Ajay, Today, I have received a SMS from TATA Docomo that "We are unable to migrate Photon [protected] to prepay as valid documents not received for req no[protected]. Your billing continues as per current postpay plan." WHAT DO YOU MEAN BY THIS???? I have submitted all the documents at you Bangalore Koromagala office (Opposite to Forum Mall) on 19/08/2015. CAF No. is #[protected]. Now I'm seeing you are the "MOST WORST SERVICE PROVIDER IN INDIA" and harassing customer like anything. Is it the way TATA groups of companies earn money forcefully from the customer? IS IT YOU BUSINESS ETHICS? Today is September 4th and I had submitted all the documents at your TATA Docomo Koromangala office on August 19th, 2015 and now you have realized that valid documents not received???? What you were doing since 19th August???? That also you are telling me after doing several follow-ups with you. YOUR ORGANIZATION IS SIMPLY USELESS. Please don't take the test of my patient anymore and close it immediately, today. CC: Hi Mr. Premraj - I am really sorry to mark this complaint to your personal email ID because, I don't have your TATA Docomo office email ID with me. I'm completely harassed by your billing and service department and not getting any resolution against my complaint / request since Aug 19th. If you will go through the mail trail then you will realize at what extend TATA Docomo can harass a customer, only intention to get money from customer. If you are not the right person to handle this issue then please take time to redirect my email to the concern person to get the resolution of this long pending issue. I am complete fade-up with your services (frequent disconnection, abnormal billing, speed issue etc.). Hence, I had requested to migrate my dongle plan from post paid to prepaid. Now I'm seeing that I've done the mistake by doing this mercy with your organization. I was really not aware that TATA groups of companies are so unethical in business and practices. I am seeking your sincere support and kind cooperation in this matter. Thanks, Subrata Basu l Bangalore, India, Mobile :+91-[protected] Linkedin: https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-prim...⇄ [protected][protected][protected]---- On Fri, Sep 4, 2015 at 3:52 AM, Subrata Basu wrote: Hi Ajay, In reference to our last discussion with TATA Docomo, I was told that there will not be any changes, including monthly subscription after 22/08/2015 if there is no usage from 23/08/15 onwards. Please ensure you'll adjust the same and waive off the monthly charges in coming bill, because I'm not using your dongle since 21/08/2015. Thanks, Subrata Basu l Bangalore, India, Mobile :+91-[protected] Linkedin: https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-prim...⇄ On Fri, Sep 4, 2015 at 1:12 AM, wrote: Dear Mr. Basu, We refer to your email dated 03rd Sept 2015 regarding postpaid to prepaid migration concern for your Photon number [protected]. We sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward. As per our telephonic conversation on [protected], please be informed that we have registered your complaint related to postpaid to prepaid migration with reference number[protected]. The same will be updated by 05-SEP-2015. Thank You for surfing with Photon. If there’s anything else that you want to share with us, we are all ears. Warm Regards, Ajay, Photon Care Team To Pay online go to https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm To download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com | Reach 24/7 Photon Customer Support at[protected]toll-free) For Postpay Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com For Prepay Now Recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. -----Original Message----- From: [protected]@gmail.com Sent:[protected]:01:42.0 To : "[protected]@tatadocomo.com" Cc: null Subject: Re: CLOSURE OF COMPLAINT ON SERVICE REQUEST NO.[protected] FOR YOUR TATA PHOTON NO.[protected]~~M24018309 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hi Anusha, As promised by me earlier, I've made the current month payment to TATA Docomo against my dongle no.#[protected] (A/C No. #[protected] through online payment system, payment receipt is attached herewith for your reference. Please ensure no further remittance will go to CITI Bank as promised by you. Secondly, please let me know the status of the tariff change against the above dongle. Hope you've completed the formalities to change the tariff paln, "Postpaid to Prepaid" and will not generate any further bill against my existing connection. Please confirm the same by return email. Thanks, Subrata Basu l Bangalore, India, Mobile :+91-[protected] Linkedin: https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-prim...⇄ On Wed, Aug 26, 2015 at 3:15 AM, wrote: Dear Mr. Basu, We refer to your email dated 25th Aug 2015 regarding the status of your Complaint for your Photon number [protected]. We sincerely apologize for the inconvenience caused to you. We will ensure to provide you with the best of services going forward. As per our telephonic conversation on [protected], we would like to inform you that the complaint with reference number[protected] and dated 21-AUG-2015 for your photon number [protected] is processed stating that the ECS services has been already deactivated as per your request. Thank you for surfing with Photon. If there¿s anything else that you want to share with us, we are all ears. Warm Regards, Anusha, Photon Care Team To Pay online go to https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm To download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com | Reach 24/7 Photon Customer Support at[protected]toll-free) For Postpay Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com For Prepay Now Recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001. CIN- U74899DL1995PLC066685 Visit our Website at www.tatadocomo.com Email us at [protected]@tatadocomo.com * For Postpaid and Prepaid - 121 from Tata connection. * For Photon Tata Docomo[protected]toll free) * We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only. -----Original Message----- From: [protected]@gmail.com Sent:[protected]:48:17.0 To : "[protected]@tatadocomo.com" Cc: null Subject: Re: CLOSURE OF COMPLAINT ON SERVICE REQUEST NO.[protected] FOR YOUR TATA PHOTON NO.[protected]~~M24018309 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ Hi, The message is not clear that for which I'd requested to resolve the issue. My request was to stop the ECS (auto debit facility) facility against my credit card. Please confirm me by return email that my auto debit facility got deactivated from your end and no monthly payment request will not go to CITI Bank against credit card #[protected] going forward. Thanks, Subrata Basu l Bangalore, India, Mobile :+91-[protected] Linkedin: https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-prim...⇄ On Tue, Aug 25, 2015 at 10:09 AM, wrote: Hi! The complaint on service for your TATA Photon no.[protected] & reference number[protected] is resolved. Thank You, Photon Care Team Give us a missed call at[protected] from your registered mobile no and we will send your Photon account statement through SMS. Pay now | Web Self Care | Locate Brand Store | My Tata Docomo Mobile App on Google App Store For Photon call[protected]/7 toll-free) from registered number | For Mobile & Walky call 121 (24/7 toll-free) from Tata number or [protected] from Non-Tata number | Write to us on [protected]@tatadocomo.com ***** Please do not reply to this mail. This automated generated email. *****
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